My account is charged $ 50, and I can not purchase from within the game Clash Of klans I hope to solve the problem iPad, iOS 6.1.2
My account is charged $ 50, and I can not purchase from within the game Clash Of klans I hope to solve the problem
iPad, iOS 6.1.2
Hi Ssgtn,
Contact iTunes Support:
https://expresslane.apple.com/Issues.action
Cheers,
GB
Similar Messages
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My account is charged $ 50, and I can not purchase from within the game clash of clans
My account is charged $ 50, and I can not purchase from within the game Clash Of klans I hope to solve the problem
contact iTunes support http://www.apple.com/support/itunes/contact/, we are just fellow users and can not resolve this issue for you.
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I can not purchase from within the application clash of clans where necessary to answer the security questions that forgot their answers please help thank you
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
HT1918 Got a problem in my iTunes account and I can not purchase through
Got a problem in my iTunes account and I can not purchase through
Most of the people on these public forums, including myself, are fellow users - you're not talking to iTunes Support here. I've asked the hosts to remove your email address from your post.
What happens when you try to buy them, does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we won't know why it'sappearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ? -
الترجمة
I have a problem how can I cancel all operations evaluated by so I can use the service again in the same payment method because Apple stuck processes evaluated by on my account and I can not purchase againIf your CC was banned for fraudulent activity, you will need to use another CC. If the account was disabled, try changing the password to enable it at : https://appleid.apple.com
Otherwise, try contacting the iTunes store via : https://expresslane.apple.com , choosing iTunes and then iTunes store and from there selecting the topic as it pertains to your query. -
I can not purchase from the iTunes store because of the security question I am I do not know your security question and alternative mail has been hacked
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87808) -
My facebook app went dark and had the word "waiting" below it and I can not delete so I downloaded a new facebook app which is ok but the old app is still there but now the word "waiting" is gone and still cannot delete.
This is my boilerplate respone for the "waiting apps" problem. Give these suggestions a try in order.
1. Tap the "waiting" icon and see if you can pause it. If it does pause, then tap it again and see if it will resume. If that works, repeat the same steps for each "waiting" icon.
2. Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
3. Make sure that you do not have a stalled download in iTunes - if you have a download in there that did not finish, complete that one first.
4. If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
5. You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again. Apps may also be able to be deleted in Settings>General>Usage>Storage if you cannot get the X to pop up on the icon.
6. You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered.
7. If all else fails, download the updates or the apps in iTunes on your computer and then sync the content to your iPad. -
Hi I have a problem I can not purchase from the iTunes application with the knowledge that I have dollars I hope a solution to this problem and thank you
What happens when you try to buy something ?
If you are getting a message to contact iTunes support then you can do so via this page and ask them why the message is appearing (we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
If it's a different problem ... ? -
HT5625 can not purchase from apps store. message states - Apple ID is disabled.
Can not purchase from Apps Store. Continue to get message stating that Apple ID is disabled after I select install. I have change my Itune account pass word and updated all information.
After resetting your password you might then need to log out of your account on your iPod by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
Hello,
Please help me,I can not purchase from apple store becuse it is ask me about the secirty question in my apple ID but I forget my secrity question.
Thanks,If you can't remember them then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 to 48 hours (and check your Spam folder as well as your Inbox). A month or two ago Apple had temporarily suspended the reseting of security question/answers whilst account security processes were improved, but that may now have finished. -
I recently got an iphone 5S and my songs not purchased from iTunes are grayed out (phone only) and are skipped past when playing them through my iPhone. i have tried the following:
1) Removing all music from phone and resynced to iTunes PC library.
2) Erased phone and restored from back up
3) Erased phone and started as a new iPhone
4) Reformated the music files in my library that weren't playing
5) Deleted songs from iPhone and computer and re-imported CDs
6) Tried to redownload my COMPLETE MUSIC LIBRARY from iCloud.
7) I have also turned it off and turned it back on several times
8) I tried syncing through my macbook (only moved partial songs to it to see if it would even work).
9) I have tried to get Siri to play them, did not work.
10) All music does play fine on my iPod Touch 3rd (iOS6 i think) gen and iTunes on Mac and PC
11) I added a CD to my roommates iTunes and it plays on their iPhone 5S but not mine.
After all of these things it is now WORSE!!! My iTunes purchased songs are now experiencing the same issue along with some (not all) of the original music files that were skipping and grayed out. My conclusion is i have no clue at this point! I have done everything i have found online in EVERY discussion, i have spent over 60 hours trying to get this to work and i am asking myself, i bought this product why am having to fix this when it worked just fine on my iPod touch (3rd Gen) and iPod Classic!!!! PLEASE APPLE FIX THIS ISSUE FOR US!!!!I had this problem too after i upgdatd to OS X Mavericks... only the songs on my iphone 5s that i purchased from itunes would play.
i read something about it being a syncing issue. when you plug your phone into your computer with the usb cable, the person said to switch from automatic syncing of itunes to the "manual" option. mine was already set to manual so i wasn't sure anything would work. BUT, when i plugged my phone into my computer, it started to sync all of my music on my phone again (top of itunes bar where song playing/time is listed said "now syncing 123/534 songs to x's iphone"). once that was completed, i checked the music app on my iphone and everything was back to normal!
so, i would suggest setting your music syncing settings to manual if you haven't tried that yet!
hope this helps! -
i'm not able to purchase with itunes from the game clash of clans! I did it the first time, it worked, but now it wont work and says : contact support.
What they mean is iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html
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I recently subscribed to iTunes Match. iTunes is trying to match and upload songs not purchased from the iTunes store; however, it keeps shutting down before it finishes.
Turn off iTunes Match while holding down the Option key (Shift for Windows) then quit iTunes. Open it after a few seconds, and turn iTM back on.
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HT3702 I can not purchase "gem" on a game
Its about itunes store. When i try to buy gems on game "Clash of clans", it alway said " contact itunes support". Please advice. I have no problem with my credit cart limit or something like that.
i have purshased 3 or 4 time with same account and same credit card.I noticed that i am from Turkey and i am using itunes Turkey store so i am not trying to buy anything from united states itunes store. In addition that, i was able to buy same gems with same username same pasword. I can buy 500 gems from store but i couldnt purchase bigger gems on game clash of clans. Although Sometimes i can buy bigger sometimes not.
They told me i am unauthorised uneted states itunes store but i am not using that store to buy and i can purchase all other things on itunes store....
So what is the problem with this gems. May be they dont want to give me:) -
My password no longer works, I have tried to change it but can not. I know it is the correct one because I have not changed it and keep a verification in a safe. It works a few weeks ago.
Had similar issue calling Apple seems to be the only way to resolve the problem. The issue can be resolved when you get to iTunes, since they are the ones that keep this info. They will ask you your security questions and your purchases software, music etc. Once they are happy with your answers they will get you back up. If you choose you could go the route of forgot my password etc. but I never had any luck with that. Just my 2 cents.
Steve
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