My account is for CC Photography (recently changed from CC Single App Photoshop), but when I open photoshop I get the Adobe warning that there is trouble verifying my membership. Please advise
Hi, my account is for CC Photography (recently changed from CC Single App Photoshop), but when I open photoshop I get the Adobe warning that there is trouble verifying my membership. Please advise
Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-wrong email https://forums.adobe.com/thread/1446019
or
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
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See:
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how can i change from my single app to creative cloud membership? the 'switch plan' doesn't appear in my account?
Locking this discussion. Please see my response at how can i get some help to cancel my single app month to month and/or upgrade to full creative cloud membership? please don't tell me to follow the guidelines because i've tried several times but the options to 'switch plan' or cancel plan' are not availa.
John T Smith please feel free to also reference this discussion. I believe it partly explains the frustration individuals face when attempting to cancel their membership. -
I already have installed Ai, Lr an Id, but when I try to use it the software says that the Proof period is over, and then ask me for a Serial Number of 6 digits.
otherwise It offers to me to purchase a new subscription. BUT I ALREADY PAY 2 MONTH of THIS PLAN!!!!!!
I want to USE the products….CAN YOU HELP ME????
regards,
Leticia
There aren´t an email, a phone number, a chat or a place to find helpful. I live in Argentina, where I can find a solve to my problem?Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
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-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
If you really want to cancel, You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
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As a Test:
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http://support.apple.com/kb/TS3624
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Change from PS single app to photography program
Hi!
I want to change my PS single app (25€ per month) to the photography program (12€ per month).
I tried to contact by telefone but no one answers and the support chat is not available everytime i try.
Is there any other way to contact you?
best regards
Sven@Noel,
Yesterday Adobe opened up the program for all customers as a special Black Friday deal... The offer is available only for a limited time as Curt pointed out, although the low price rate for the bundle doesn't have an expiration.
@Sven,
If you're a current subscriber and are asking to switch plans then check out this other related thread – it may help:
http://forums.adobe.com/thread/1340364 -
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It was orriganally managed through my old pc but as far as i am aware the itunes account is the same. If i sync with my mac it will remove all that is in the Classsic and replace it with current itunes!
How can i get round this ?Hi Becki ..
You need to "authorize" the Mac.
Launch iTunes on the Mac then from the iTunes menu bar top of your screen click Store > Authorize This Computer.
Now, using the same Apple ID as you used to purchased iTunes media originally, you should be able to sync all your content.
More details here > iOS: Syncing with iTunes -
How to change my subscription from "CC single-app Photoshop" plan to "Photoshop Photography" plan
How to change my subscription from "Creative Cloud single-app membership for Photoshop (one-year)" plan to "Photoshop Photography" plan after purchase already and overlap?
I waiting Live Chat about 2 hours and my thread not any support help to me or feedback.
Why! -
You can upgrade a single app Creative Cloud membership to complete Creative Cloud membership from 'My Account'
Please check this document for details: Manage your membership | Creative Cloud
Membership & account section
Change to an annual membership or a full Creative Cloud membership
Regards
Rajshree -
How to change my subscription from "CC single-app Photoshop" to "Photoshop Photography"
I would like to change the subscription type from
Photoshop CC single-app to Photoshop Photography (Including LightRoom 5)
Anyone who know how I do that?
I entered the Photoshop CC single-app, without knowing of the Photoshop Photography app, that suits my needs perfectly.
thanks
hordlandsgutenI waiting Live Chat about 2 hours and my thread not any support help to me or feedback.
Why! -
I am on Creative Cloud single-app membership for Photoshop (one-year) and have 3 months to renewal. I would like to change my membership for current offer - Photoshop CC and Lightroom 5 for 12,29Eur. Is it possible?
Thank you for answers.We are just Photoshop users like you.
In order to get an answer from Adobe you will need to contact them directly. I suggest you seek the Contact Us link and call their Sales telephone number.
-Noel -
I repaired the permissions in aperture first aid. I notice my short user name has changed from the one before the mavericks upgrade.
I notice my short user name has changed from the one before the mavericks upgrade.
Then you created a new user account when upgrading. How did you upgrade? Did erase the system and set up your mac completely new? If your short user name has changed, you are no longer the owner of your Aperture library, if it ha been created with your old user name.
I repaired the permissions in aperture first aid.
And after repairing the permissions you can still not access it?
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