My account is locked, i cant remember my security question, and I accidentally entered my itunes card in here instead of my other account, so can someone from apple help me out and fix my account
my account is locked, i cant remember my security question, and I accidentally entered my itunes card in here instead of my other account, so can someone from apple help me out and fix my account (and no, i dont have any rescue email address or whatsoever)
please help me because i dont to waste money for nothing
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions.
Similar Messages
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HT201303 cant remember my security questions! how to recover my account security questions
cant remember my security questions! how to recover my account security questions
Welcome to the Apple Community.
You might try to see if you can change your security questions. Start here, change your country if necessary and go tomanage your account > Password and Security.
I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices) -
Need to change the rescue email on my account. Cant remember my security questions & the recue email is my wife's old email address. How do I change my rescue email?
You won't be able to change it until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to update your rescue email address for potential future use -
HT5312 cant remember my security questions
i cant remember my security questions, ineed to reset them. how do i do this. I"ve tried and its not letting me
If by 'not letting me' you mean that you aren't getting the reset link as described on the page that you posted from, then that means that you don't have a rescue email address on your account (and you won't be able to add one until you can answer 2 of your questions) - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
So we just got a new Macbook and I also installed the apple configurator tool. I'm using it to prepare the iPads for deployment and it won't let me prepare them? It gets an error stating "retrieving iOS info from apple" then it stops and says "internet error". My Internet connection is fine with the Mac-book. It shows the iPad is listed under the Prepare logo up top as 1 but under supervise none are shown. Although it does show itself in iTunes. Also the profile I created is fresh and has no errors. We have tryed nearly everything I cna think of and online forums are not giving us to much info on this error.
A wag at this. A port issue?
"Apple Push Notification network setup
When MDM servers and iOS devices are behind a firewall, some network configuration may need to take place in order for the MDM service to function properly. To send notifications from an MDM server to Apple Push Notification service, TCP port 2195 needs to be open. To reach the feedback service, TCP port 2196 will need to be open as well. For devices connecting to the push service over Wi-Fi, TCP port 5223 should
be open."
http://www.google.com/url?sa=t&rct=j&q=ports%20ios%20configure%20ipad&source=web &cd=1&ved=0CC0QFjAA&url=http%3A%2F%2Fimages.apple.com%2Fipad%2Fbusiness%2Fdocs%2 FiOS_MDM.pdf&ei=5lXGUPCcJMXx0gH2wYG4BA&usg=AFQjCNFzINvs7ktT-6o6Q_l4Qk2HkpjtCA&ca d=rja
google: ports ios configure ipad
Try it on your home network where there isn't a lot of 'controls' -- network filtering , firewalls, etc.
Robert -
How do I change the email that resets my security questions. I accidentally entered wrong email and my rest info is being sent to someone else.
You should probably contact Apple support.
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When I set up the icloud I was using my then email address. My email address has now changed.
I tried to access under the old email address to change it to a new email address but I couldn't remember the security questions and as I can't access the old email address, I can't change it. So to solve the problem I set up a new account under the new email address. The only problem is my iphone is still asking for the old email address password which doesn't work.
How do I connect my iphone to the new account as it wont let me delete the old account on the iphone without the password (which as mentioned above doesn't work)?Content and Apple IDs -
Content is forever tied to the Apple ID that bought it. Apple does not transfer content from one Apple ID to another. Apple does not merge Apple IDs. You will never be able to access your content bought with one Apple ID with a new Apple ID. -
Cant remember my security questions
Cant remeber my security questions and I cant make call because im overseas, any help?
If you do not have a rescue email address (different than alternate email address) set up on the account and you cannot contact iTunes Support by phone, you can contact them online:
http://apple.com/emea/support/itunes/contact.html (select Account Security as your help topic)
If you do have rescue email address set up:
1. Go to http://appleid.apple.com. Underneath where it says "Already have an Apple ID?," click Manage your Account. You will then need to sign in. If you forgot your Apple ID or password, click on the appropriate "Forgot..." link below either of these fields.
2. After you sign in, click on "Passwords and Security" on the left.
3. You will be asked to answer the security questions, but you should also notice a link below the second "Answer" field offering to send reset instructions to your rescue email address that you provided.
4. Check the Inbox of your rescue email address. The email should appear within a minute or two. If it does not, be sure to check Spam. If it is not there either, you can repeat the above process to resend. Once you get the email, following the link will take you to a page where you must sign in again. After doing so, you will have the option to choose three new security questions and answers, which you may want to write down
5. After you fill in the required information and continue, you should be taken to a confirmation screen stating "Your password and security information has been saved," and then you are done.
6. The "Forgot your answers?" link will not appear if you do not have a rescue email address set up. -
HT5312 cant remember the security questions
cant remember security questions to verify my purchase of songs
You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(85437) -
How to retrieve your security answers???? I forgot.
Welcome to the Apple community.
You might try to see if you can change your security questions. Start here, change your country if necessary and go tomanage your account > Password and Security.
I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices) -
I need to uppdate my macbook air but i cant remember the answers security questions, wath should i do ?
Start here:
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/ -
I forgot my security question and itunes wont send me an email to reset what should i do?
Apple ID- All about Apple ID security questions
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I can not remember my security questions i have not entered a rescue email what do i do ?
i can not remember any of my security questions and i seemed not to enter a rescue email when creating my account what do i do
Hi cturner234!
Some information at the bottom of this article will be useful to you for addressing this question:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
If you decide not to provide a rescue email address, you can't reset your security questions and answers yourself later in the event you can't remember the answers to your questions. You'll need to contact iTunes Store support to have your questions and answers reset.
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden -
I tried to register my ipad thru the Apple website but it won't let me register because I do not have the exact purchase date. This was a gift and I do not know the exact date. So frustrating because I am excited and anxious to use my new ipad!
Try making up a date. something relatively recent. See if that allows you to go forward
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I cant remember my security questions
I cannot remember my itunes questions to setup my new iPhone and is there a way to figure out how to get those questions and answers changed?
Read through this article to find how to do this: http://support.apple.com/kb/HT5312
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