My Apple ID was hacked, disabled, enabled and now it is disabled again.
A couple weeks ago my Apple ID was hacked and then disabled. I got it enabled, changed the password. It now disabled again. Can you help me sort this out?
no we can't. We're users here. You'll need to contact Apple for support. You can find a link at the bottom of the page in the iTunes store.
Similar Messages
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My apple id was hacked last week and now its deactivated..how di i reactivate it?
My apple id was hacked last week and now its deactivated..how di i reactivate it?
See if you can download a free app.
And click Account under Quick Links right side of the App Store window and sign in.
Click the Edit button to the right of Payment Type
Make sure your credit or debit card account information is correct including the expiration date and security code then click Done. -
apple id was originally disabled. I reset my password and can sign into my apple id account. But when i want to buy an app in the app store it says my apple id is disabled again.
It's real easy to create a new one and, in fact, it's too easy. I say that because multiple IDs are a PIA. The problem is that anything obtained from the iTunes Store is PERMANENTLY associated with the ID that was used to obtain the item(s). iTunes items can not be transferred from one ID to another and IDs can not be merged.
The problem arises when you want to update an app. If you're doing it from iTunes on your computer, you must log out and back in to get to the correct ID. Then you update and log out/in again to get back to where you started. It's slightly easier if you update from the iPad/iPod device as there is no need to log out/in BUT you still need the correct password for the appropriate ID. Of course, with a disabled ID, the problem is much worse!
A replacement Apple ID makes sense ONLY if you wish to start out absolutely brand new with zero iTunes Store purchases.
If you're really butting your head aginst a wall and you're reasonably close to an Apple Store, my suggestion is that you make an appointment with the resident "Genius" and get his/her help.
One last thought... If your brother actually got a human on the phone to dispute the charges, go there and explain the problem. Of course, if Apple did not accept his explanation of what occurred, that could be the whole issue. Apple believes that money is owed on the account! -
The hotmail address i use for my apple ID was hacked and i no longer have access to it, this is stopping me from accessing any of my icloud or itunes. how can i fix this?
Thanks, I appreciate the help. I think this is one of the problems Apple is creating by changing the OS so often. I had fomer colleagues at [a major aerospace contractor] who told me that so many original files were ultimately lost because of the deadly change in the "Save As" operation that they are now afraid of every OS update. Apple has badly damaged their support base with that very prominent company (they won't update now until they've fully examined and understand changes in the pre-conditioned nature of OS computer functions), and they are a whole lot less enthaled with Mac-related equipment/software. Can't blame them, I too used orginal files that way (as easy-to-use templates), and lost some important files before I realized what was happening (to late to revert). Companies should not have to retrain employees each time an OS gets an update, it's can be very expensive several different ways. They learned a painful lesson with that one. And because I'm now retired and don't use multiple devices, I need iCloud like I need a hole in the head... but I'm told there's no way to keep Apple out of my computer. Fortunately, because of major problems when initially installing Mountain Lion, one hold-over of the hardware/software damage I experienced was that iCloud can no longer access my computer even though everything else is working fine again. That was the only "good luck" I had as a result of that expensive nightmare.
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My apple ID was hacked and a game by GodGame Inc was bought and installed. When I try to report a problem about this transaction, the link automatically sends me to the apple store support. The application is bugged. Please help.
thanks for your response roaminggnome. I changed my password immediately after it happened and I have contacted i tunes to let them know of this dillemma.
The I-tunes credit was a promotional thing by Apple to buy their laptop. So I didn't pay for the i-tunes credit in the first place. Do you think my bank will be able to reinburse Itunes credit then? I will ask support when they get back to me. -
Apple id was hacked and deleted
My apple ID was hacked. They deleted/changed my apple id and now my icloud, my contacts, and my Notes on my iphone 4s are gone. What should I do?
I've just had this same problem (password didn't work, iForgot emails not coming to me, my birthdate and also all security questions all changed). I'm in the UK and have tried to contact Apple and OMG what a nightmare. Is there any way I can email them? Each time I try to do the call it just keeps saying 'I'm sorry, this is not available at this time. Try again'.
Things I've done so far:
- changed my Apple ID to another email address from the recover process
- changed all my security questions and changed my password
- changed my ID and passwords on my iPad and iPhone for iTunes and App Store (although it's now let me download and charged me for an album I didn't want without asking me to put in any Apple ID or password - ??)
My iCloud is just screwed now: I can't get to anything to change the Apple ID and it just says 'everything will be deleted from my iPhone/iPad if I proceed'. I don't want to proceed when I can't get in to that iCloud Apple ID anymore as I may never be able to recover everything if I don't know that password any more.
Have all my pictures, etc, been compromised on iCloud? Should I change my bank card/bank security?
Why can't I just email someone at Apple re reporting this rather than phone? (it's 3.30am here at the moment, I really don't want to be on the phone!). Any help advice you can give would be appreciated :o) -
My Apple ID was hacked and I can't access it.
And I got em email today informing my apple ID(which now have change to another name) was used to download an app from App Store.
How do I cancel the Apple ID? I don't to be still active and maybe using my information.
Help!!!Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
My apple id was hacked and my Main email was changed so cant find it to change the password ?? Help plz
You should get Apple involved in sorting this out. Start at this site:
https://getsupport.apple.com/Issues.action
Your Apple ID can be handled through iTunes. -
My Apple account was hacked,they've changed everything in my account,but I have a visa,I used this visa for my payment.would I return my acc ?
Contact Support in your country, as long as they can confirm your id and that it's your account then they should be able to get you access to it : Contact Apple for help with Apple ID account security
If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html -
Apple ID was hacked but Express Lane only offers, "I'll Chat Later?"
I can't talk to anybody regarding my Apple Store ID being hacked this morning. An email states I can only chat later.? Apple's technical support under Apple Care can't do anything about iTunes support? What the? Who can I talk to?
Now I can't even follow the two live chat threads I actually got at 7:00 am this morning (no more chat available immediately). They changed my ID for me, then I verified it at my 2nd email address, went back into my account, and after having cancelled the credit card information (they claim no one can see anything but the last 4 digits), and now I can't even revert back to using my original login email address because it says someone else owns that email, or else that email has been voided or suspended. And, who will reverse the charges that Thief X rang up before I found out what happened?
No one there even can tell me if the Apple ID was hacked/phished by a fake iTunes or Apple App Store screen asking me to reenter the iTunes user ID/password, or not! Talk about breach of security.
Not being able to resolve this via either Live Chat or Phone call is preposterous. This is an event that could be litigated in court, I'm sure. -
I have an iPhone 4 thats i was trying to fix and now it will not turn on at all is there anyway that i can access my pictures and contacts from my new phone or pc? Aslo the are both on the same apple id but i dont know if that would help or not.
Contacts are designed to be synced to a supported application on the computer or a cloud service.
Pictures taken with the device are designed to regularly be copied off the device to a computer as would be done with any digital camera.
If you have failed to use the device as designed it may be too late to recovery anything.
Is the device regularly backed up to a computer via iTunes? If so, the most recent backup (when restored to a replacement iOS device) should contain all contacts and pictures as of when the backup was created. -
Hi. So i had an iphone 4s. The phone was completely destroyed it was cracked, water damged, and now lost. I had about 1500 pictures on there. I just got an iphone 4 today and synced my icloud to find that no pictures loaded. Talked to apple and they want $250 and it's not guaranteed. So please help me find my pics and how i can pleasssee get them back. Very important pictures with a lot of memories. The pics were all on my camera roll of the 4s!!please help!!!
If you ever backed it up while these photos were on it, restoring another iOS device to the backup should recover them. If the backup was done with iTunes rather than iCloud, you may also be able to extract the photos from the backup on your computer by using 3rd party software such as iPhone Backup Extractor (http://www.iphonebackupextractor.com/).
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My child was on my computer and now my dock doesn't display on my screen. I checked the resources for help and it hasn't worked for me. It says to go to the apple menu, and click on the dock display. However, the "dock" isn't an option on my dropdown list. Please help!
What options are selected and deselected if you go to System Preferences and Dock?
1. click the apple logo
2. click System Preferences
3. click Dock
What's there?
It's possible your child just messed around with these settings and moved the dock to the left or right and triggered auto-hide and so forth -
Hello my iphone was buy in Apple store as neverlocked i was using for one year but yesterday i was restoring my iphone and now it says ``INVALID SIM CARD CAREER`` please help
Hi there DJCanndy,
I would recommend taking a look at the troubleshooting steps found in the article below.
iPhone: Troubleshooting No SIM
http://support.apple.com/kb/TS4148
-Griff W. -
my iphone was updated with IOS6 and now it wont play any of my music it just svroles through every song and wont stop i turned it off using the twin keys start and turn off but still no help please can some one halp me this apple softwear is crap
Hi alicia243,
Thanks for visiting Apple Support Communities.
If your iPhone wont power on, I recommend going through these steps first:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Best,
Jeremy
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