My computer is a few years old and I understand the One to One membership is only for 1 year. Are there annoy other support options I can purchase?
My computer is a few years old and my suppost One to One membership is only for 1 year from purchace. Are there any other suppost memberships available for purchase?
Do you mean physical support for repairs, or just advice? The latter is available free of charge on these forums as well as in Apple Stores.
Apple Support Options:
http://support.apple.com/kb/HT2046?viewlocale=en_US
Similar Messages
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My computer is extremely slow, with the rainbow wheel appearing with every click. It is one year old, and has all the most recent updates. Why is it so painfully slow?
That sounds horrible. There are a number of reasons it could occur.
The first thing to do is ensure you have adequate backups, because what you describe can be a symptom of impending disk failure.
To help determine the possible causes of this behaviour read the following. None of what follows is intended to fix anything, but it will provide the additional information required to advance troubleshooting. There are four separate parts to it; read everything first.
Boot OS X Recovery by holding ⌘ and r (two fingers) while you start your Mac. At the Mac OS X Utilities screen, select Disk Utility. Select your startup volume (usually named "Macintosh HD") and click the Repair Disk button. Describe any errors it reports in red. If Disk Utility reports "The volume Macintosh HD appears to be OK" in green then you can be reasonably (though not completely) assured your hard disk is in good working order.
When it finishes restart your Mac and test again for operation. If it's still not behaving as you expect it should, please post the results of EtreCheck in accordance with the following instructions:
Apple Support Communities contributor etresoft wrote a very useful app to quickly gather certain system information that may help point to a cause of this problem. Read about it here. It contains a link to download EtreCheck. Don't download it from anywhere else (such as may be found by following the results of an Internet search).
Click Open - etresoft contributes to this forum frequently and can be considered a trustworthy developer.
It will take a moment to run as it collects its data.
Copy and paste its output in a reply.
Do not be concerned about anything that says "Problem" or “failed” or anything else that may appear in red.
EtreCheck was designed to remove any personal information (such as your computer's name and serial numbers) but if you see anything that looks like an email address or any other personal information that should not be divulged to others, please delete or obscure that information when you post the reply.
When you are finished with EtreCheck, quit the program. It occupies very little space, and you can keep it or drag it to the Trash as you wish.
After completing the above please determine if the problems also occur in "Safe Mode":
Safe Mode or "Safe Boot" is a troubleshooting mode that bypasses all third party system extensions and loads only required system components. Read about it: Starting up in Safe Mode
You must disable FileVault before you can start your Mac in Safe Mode.
Starting your Mac in Safe Mode will take longer than usual, graphics will not render smoothly, audio is disabled on some Macs, and some programs (iTunes for example) may not work at all.
Merely starting your Mac in Safe Mode is not intended to resolve the problem, it's to observe its performance without certain additional components.
To end Safe Mode restart your Mac normally. Shutdown will take longer as well.
System performance problems for reasons that cannot be isolated to any other cause justify an SMC reset. Be sure to read the procedure carefully and follow all the steps exactly as written, even if they seem inapplicable or trivial. -
@I run a Windows 8.1 - Photoshop CS5 under Parallels on an iMac one year old and both having the latest OS. I use a NIK plugin "VIVEZA" which run fine for years without a problem. Latelt and without a reason, the NIK plugin has gone corrupt, (can not use it more the 2 corrections after a get a black background message that there is not enough memory) and the system stops running and a must restart is required. How do I fix this terrible problem?
If it requires a Photoshop CS5 re-install, (I belief that it may fix the problem) and re-install the two third party plugins (NIK Viveza) and (Onone Perfect Resize) how and where do I get to the proper Adobe upload page to do that.
I have tried to fix this problem by changing the memory allocations, I have spend many hours on it and are very disgusted with it but it needs to be fixed. The current memory settings are;
Ram available = 1588 MB
Range = 873 -1143 MB
Recommended Photoshop usage range = 857 however I have tried every setting to max and in between. Nothing works. Current setting = 1588 (max)
The Photoshop I use is registered, I have product # and order # .Contact NIK for updated/upgraded versions of their plug-ins. They have been having a lot of issues with their plug-ins.
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My airport express is 10 years old and I get the message that this version of airport utility (6.2) doesn't support my base station? What to do?
What to do?
Two Options:
1) Buy a new AirPort Express, which will be supported.
2) Try a workaround....not supported by Apple.....to install AirPort Utility 5.6 on the Mac using the Mountain Lion operating system and use the 5.6 application to administer the old AirPort Express. See this thread for more details:
https://discussions.apple.com/message/21397085#21397085 -
I have Windows 7, and I am being told that it does not support the newest Ai Illustrator, Are there any other alternate routes I can take to get adobe illustrator and photoshop on my computer? Perhaps an earlier version? Thanks! ~
houseofrest,
According to this page, you can use it for CC:
Adobe Illustrator CC for Mac, Windows, PC - Tech specs
Or you can buy CS6:
http://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-illustrator.html -
In 2014, Since I upgraded my OS to Win 7, every time I update Acrobat X Standard I get and error. The problem seems to be with permissions for folders is there a permanent fix??
Is there any indication of the specific folder you are having problems with. Are you logged in as the administrator (or the same as when you installed) and have anti-virus disabled during the update? You might also try the updates from http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows.
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I have a nano less than a year old. It no longer works properly, some of the buttons are no longer functional and it does not respond when plugged up to my PC.
Where do I take it to get it replaced or repaired using the manufacture's warranty. It was a gift and I do not have a receipt. please helpMake an appointment at the nearest Genius Bar ( Apple Store).
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My account is 3 years old I recently bought an itunes card and tried purchasing items but they asked me for the answers of the security questions which i forgot.
I want to change my security questions.Read the article you linked
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Can anyone help with this?
If you are using ES4 then you will have to install Designer SP1. After the installation, you will find the MACRO under the Tools menu. Please note, the there is still and issue with the language settings picking up correctly. A hotfix is available but you will have to contact Adobe to get the fix. You can also work around the issue by:
LiveCycle Help | LiveCycle ES4 SP1 | LiveCycle Designer | Quick Fix 1101.002
https://helpx.adobe.com/livecycle/quick-fixes/livecycle-es4-sp1/XMF-1013-001.html
Hope this helps.
BTW: I always check the accessibility checker in Livecycle and also the P.A.C checker as well. -
This message appeared in the last 2 weeks. I was traveling and using a variety of internet portals. But it's still appearing now that I'm home, so that probably is not a factor. I have Firefox set for auto download/install of updates.
Firefox 3.6.16 has a newer build and release date than Firefox 4.0 does.
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I have an ipod Classic 80G. It is a few years old and hasnt been used for a while. I have just tried to sync it to my new Mac and it says theat thei ipod is synced with another itunes account!!!
It was orriganally managed through my old pc but as far as i am aware the itunes account is the same. If i sync with my mac it will remove all that is in the Classsic and replace it with current itunes!
How can i get round this ?Hi Becki ..
You need to "authorize" the Mac.
Launch iTunes on the Mac then from the iTunes menu bar top of your screen click Store > Authorize This Computer.
Now, using the same Apple ID as you used to purchased iTunes media originally, you should be able to sync all your content.
More details here > iOS: Syncing with iTunes -
When syncing iPod touch to MacBook, I have selected to sync only events newer than 360 days. Yet I get message that sync will change 8000 events on "this computer" most of which are years old and many are recurring events. I'm afraid to proceed with sync.
Having the same problem here. As a first time mac user, Apple has certainly made a bad first impression.
For me, the issue seems to occur when transferring files between computers that are connected to the same access point (when transferring files from wired computers on the network there is no issue). My vista laptop and every laptop I have tried has worked perfectly fine with this access point so I am 100% convinced it is the mac. Basically when I copy the files, after about 100mb, I am unable to access anything on the local network or internet until I restart Airport. The weird thing is that even though I am unable to access anything, the airport utility says it is connected. I might also note that the wireless signal strength is full.
If I can't get this figured out in a few days, this computer is going back to the store where it came from and I will officially label myself anti-mac. This type of issue is just unacceptable for something so main stream. -
I am a new first time user of adobe to convert pdf. files to word, etc. I must add that I am 75 years old and not a computer literate fellow. I have a fairly large pdf file that I want to convert to word so I can cut & paste, etc ? Any & all help will be appreciated.
Haakwine you have posted to the Downloading, Installing, Setting Up forum. Which specific Adobe software or service are you trying to use to convert PDF files?
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I upgraded my macbookpro hard drive to 1 TB then migrated my files from time machine. I'm now locked out of the computer because the password is not the same as my usual one and one that was years old and not retreivable. How do I work around this?
Whether or not you are able to recover the data off the drive yourself will depend on if the drive suffered any impact damage in the crash. You can buy USB SATA or IDE adapters (Intel and almost all G5 use SATA) that will let you connect your hard drive to a computer (like a flash drive) to see if you can recover the data. If the drive has suffered physical damage if may not mount.
If you know someone who has one of these adapters you could try using theirs, otherwise you could buy one but you take the risk of the data on the drive being non recoverable. Regardless, both are much cheaper than $1699!
(Alternatively, if you know of someone with a Mac Pro or PowerMac G5 they may be able to install the drive in their machine and try to boot from or mount it and copy the data off.) -
okay so I have a ipod clasic and its around 6 years old ,I havent used it for more than 4 years old and i tried to turn it on but it wont turn o. I connected it to my mac and it shows the apple sign but doesnt turn on i tried pressing the hone button and the pause one together and now it says disk mode but once its out of the disk more it goes back to the apple sign and wont charge.help.im confused!!
Hi nupurfromcali,
Welcome to the Support Communities!
The articles below may be able to help you with this. Click on the links to see more details and screenshots.
iPod only shows an Apple logo and doesn't start up
http://support.apple.com/kb/TS1399
Restoring iPod to factory settings
http://support.apple.com/kb/ht1339
Cheers,
- Judy
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