My experience of recent upgrade to BT Infinity

First it did not go well. After a few days my broadband connection kept dropping out, often a much as ten times a day. Finally in despartartion I phoned the help desk and as usual I spoke to a nice gentleman 5,000 mile away with an accent I could not understand. Evenually, it was arranged for an enginner to vist and he changed both the Modem and the Hub. Still the problem continued. Another phone call to India resulted in another engineer visit. He belived that the fault was in the infamous "green box", but this was another department of BT and he could only report his findings. After a few days, I can only presume that the fault in the box was fixed as I now get a good connection.
I only have two comments to make.
1. Firstly BT need to train their engineers better on fibre optic and stop recruting installers on contract who clearly don't know their job.
2. Secondly, BT should realise that BT stands for "British Telecom" and not "Indian Telecom" and bring their Help Desks back to the UK. Odd how their Sales Desks are in the UK!

Hi RTFishall,
Thanks for posting. Sorry you didn't have a great experience to begin with. I hope it's all running well for you now. Let us know how you're getting on.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Nothing but problems since recent upgrade to Infin...

I recently upgraded to BT Infinity. Previously I had a wireless connection throughout the house. Since the upgrade I have had quite a lot of problems. The hub is now in a different room than with the previous BB. I found that;
1) Wireless not available in a few rooms
2) Internet connection keeps switching off on laptop + PC
I purchased a booster as advised by BT. This helps at times but then I realized that not all my issues were down to the wireless connection. I realize many different devices can interfere with the connection but prior to Infinity everything was fine. This is the only change in my house. There has been no new electrical devices.
Now the following happens;
a) Internet connection keeps going down on various devices - particularly at 11pm at night
b) At times I cannot even connect with an ethernet cable from hub to laptop
c) At times speedtest shows poor results
I've had various ideas suggested by the BT employee who is attached to my case, unfortunately nothing has improved the situation and I am getting extremely frustrated with the problem. The following has been done;
1) My hub has been replaced
2) Channels reset
3) Engineer has tried to remotely fix problem and also replaced some part of copper wire leading into house
BT have recently sent me 2 powerline adaptors to try and set my hub away from the openreach box in the room it was in previously as I had no problems prior to the upgrade. Unfortunatelly BT have been unable to talk me through this and obtain a broadband connection. The BT employee is trying to set it up differently from the conventional way which he said has worked for customers before. I am awaiting the original employee to telephone me back in a few days as he is off work and his colleagues are not sure of the set up.
I am also awaiting yet another Openreach engineer to call in a few days if the problem cannot be resolved.
Initially for the first few weeks it was a complete nightmare contacting BT and having to keep repeating my story and having various employees reset channels and work their way through a set script. However recently a set person seems to have been assigned to this case and has been very dilligently phoning me and trying to resolve the problem. This is the only thing that has kept me sane as I was getting so annoyed by having to phone and take potluck with their general phone number.
I would be pleased to hear from anyone with similar problems or suggestions to resolve this.
Many thanks.

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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Thanks Kevin Carver

Are you an Infinity customer? Also Check your line speed.

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Do a backup, preferably 2 seperate ones.
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I have an iPhone 4s in the UK with EE, I recently upgraded to iOS 8 and lost the ability to access cellular data.

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Here is what you can try,
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error: database path is undefined
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Symlinks:
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# /etc/fstab: static file system information
# <file system> <dir> <type> <options> <dump> <pass>
devpts /dev/pts devpts defaults 0 0
shm /dev/shm tmpfs nodev,nosuid 0 0
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#/dev/dvd /media/dvd auto ro,user,noauto,unhide 0 0
#/dev/fd0 /media/fl auto user,noauto 0 0
/dev/sda1 /boot ext4 defaults 0 1
/dev/sda2 / ext4 defaults 0 1
/dev/sdb1 /media/sdb1 ext4 noatime,journal_async_commit,data=writeback,barrier=0,nobh,commit=60,errors=remount-ro 0 1
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tmpfs /var/run tmpfs defaults,size=10M,mode=0755 0 0
none /var/log tmpfs defaults,size=20M 0 0
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Since the recent upgrade lost my bookmarks and abIlity to hear sound on videos.How do I fix that NOW!

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Hi movision,
Sorry you are having problems with lost bookmarks. I note you had problems last year [/questions/851481] and hopefully this time you will have been routinely making your own backups of bookmarks.
* see [[Restore bookmarks from backup or move them to another computer]]
So two steps
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# Did you create any bookmark backups, if so the linked article above explains how to restore those bookmarks
You may also be interested in using Firefox sync, if you have a second device,as it allows you to sync bookmarks on the other device; and they are effectively then backed up.
* [[Firefox Sync - Take your bookmarks, tabs and personal information with you]]

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I recently upgraded my Ipad to 'iOS 7' , after following the instructions and some confusion I added a 4 digit 'code' as requested. After getting used to all the new icons etc.the Ipad worked O.K.
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Richard D. Cupka Sr.
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Java Preferences can be found using Spotlight.
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The 10 year support cycle of Windows versions sounds like blessed relief compared to Apple's annual OS X upgrade nightmare.
OS X 10.4/10.5 need to upgrade, 10.6.8 ok still

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Hello and welcome to the Apple Discussions Forum.
I have hardly any experience with HP printers but since your posting has not been replied to yet I thought I'd offer some assistance.
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Upgrade to BT Infinity deal not allowed?

Hello all,
Just hoping to get some advice from anyone who will listen! I recently bought a standard BT Broadband package as I couldn't buy BT Infinity due to my new build flat not being on BT's system. I am since up and running with mt BT Broadband for two weeks and I am now trying to upgrade to BT Infinity with the Big BT Sale on, and I am being told I cannot take part in the sale as I am an existing customer?!
I would have bought BT Infinity in the big sale but it was BT who woulnd't let me do this! And I have now been told that I cannot cancel my contract unless I pay £300+ cancellation fee (fair enough as I agreed to the contract) but I would have thought BT would let me upgrade to the new deal as I had to order regular broadband first as per their instruction? Am I missing something here? BT seem to not care at all now that I am a "customer"....
If anyone could offer me advise on my legal standing it would be appreciated as I am considering going to Trading Standards if BT continue to refuse me the new customer deals.
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As per the small print in all BT packages, any deals only apply to new customers and not existing customers, regardless how long you have been a customer.
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No problem!
This will make it easy for you:
http://www.tuaw.com/2011/07/09/quicken-wont-run-on-lion-heres-10-mac-apps-to-cur e-those-blue/

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Version 11.1.5.5 of iTunes was just released today. If you update to that, does that help with the recognition troubles?
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I just posted a similar question -- five months later. Did you ever find a solution?

My experience of recent upgrade to BT Infinity

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