My external speakers have stopped working. A circle with a line through it shows up when I try to adjust the volume. I have been in system prefrences to check all the sound settings and everything is set properly. What do I need to do to fix this. Help!

Though I have doubts for success, you might try a SMC reset. It can do no harm. Otherwise, barring suggestions from others, the Apple Store or qualified repair facility is the last option.
http://support.apple.com/kb/HT3964
Ciao.

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I am unable to drag any playlists to my ipod- the circle with red line through it shows up- what is up ?

I am unable to drag any playlists to my ipod- the circle with red line through it shows up and precludes it from being accepted- what is up ?

Though I have doubts for success, you might try a SMC reset. It can do no harm. Otherwise, barring suggestions from others, the Apple Store or qualified repair facility is the last option.
http://support.apple.com/kb/HT3964
Ciao.

External Speakers Randomly Stop Working until I "Test" or Disable/Enable

I'm using a HP Pavillion DV6 Notebook PC Running Windows 7 Professional 64-bit SP1.
External speakers randomly stop working until I "test" or disable/enable them. Headphone/HDMI Audio Works.
Background
-Recently had to do a clean install of windows.
-Went to the HP Drivers Website and downloaded all of the latest drivers.
-I installed several other programs as well (Flash, Steam, Media Player, Browser)
-The problem started
Current Settings
-My deafult device is "Speakers and Headphones: IDT High Definition Audio CODEC"
-Enhancements are disabled
-Bass and Treble are set to 4
-Format is set to 16 bit, 48000 Hz (DVD Quality)
-Allowing applications to take exclusive control of the device or not doesn't make a difference (but it's currently off)
Troubleshooting
-The audio works by plugging in headphones or using an HDMI device
-The audio comes back if I go to my sound settings and hit "Test", or if I disable and re-enable the device
Error Messages
-Youtube starts the video for 3 seconds, restarts and sputters a bit, and then says that there was an error
-My media player (MusicBee) gives me this message: "Unable to start playback (Error = BASS_ERROR_BUFLOST)"
That's everything I can think of. Any ideas?

Hi TheBigBoy,
Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having a frustrating time with the sound to your external speakers. Have you tried connecting the speakers to another computer to see if is a hardware issue with the speakers? Do the regular speakers work? What is your product number as there are several models in the dv6 series?
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

TS3423 Mac book pro stops responding after Maverick OS restart. Currently have a circle with a line through it after 20+ hours. Tried to shut it down and use the Time Machine to restore but no response. How can I restore with Time Machine if it will not s

Mac book pro stops responding after Maverick OS restart. Currently have a circle with a line through it after 20+ hours. Tried to shut it down and use the Time Machine to restore but no response. How can I restore with Time Machine if it will not start?

sonjadg,
you can purchase a replacement pair of grey installation DVDs for your MacBook Pro from either Apple or iFixit. If Startup Manager is only showing an OS X Installer volume, then it sounds like the Mavericks installer had a problem midway through its installation process. To fix this, you’re going to need to erase your internal disk and reïnstall your original version of OS X from the grey Mac OS X Install DVD, use Software Update to get it back to 10.6.8 (presuming that your MacBook Pro originally came with Snow Leopard), and then restore from Time Machine.

All of my I work programs in iwork won't open and say they are damaged. Any ideas. The programs have a white circle with a line through it similar to the ghost busters logo. Any thoughts?

All of my iworks programs, pages, keynote, and numbers have a white circle with a line through it, kinda like the Ghost Busters logo. None of the programs will open and the error messages reads that they are damaged. How do I repair?

What you describe is what we get for apps dedicated to PowerPc only when installed on a macintel machine.
I'm surprised by this behavior for iWork apps which are designed as universal ones.
How were they installed ?
Did you used the installer or did you borrowed them from an other machine ?
If it's case 2, maybe the device used to move the files was not a HFS+ one.
The only correct way to install iWork is to apply the installer and the late iWork updater.
Yvan KOENIG (VALLAURIS, France) lundi 25 avril 2011 11:48:24

I have just required a second hand mac and when I try to download a song or import a cd to iTunes an error notice says that I am not priveledged to make changes? The preference settings and apple I'd seem to be ok. How do I fix this?

I have just required a second hand mac and when I try to download a song or import a cd to iTunes an error notice says that I am not priveledged to make changes? The preference settings and apple I'd seem to be ok. How do I fix this?

Greetings,
I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
At home, I use Apple routers, and have no issues with any of my WiFi enabled devices, computers, mobile devices, etc - even the lowly PeeCees. I have locations where I have Juniper Networks, as well as Aruba, and a few Netgears - all of them work as they should.
The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
Good Luck - Cheers,
M.

Went to upgrade and says OS too old. I went back to older version of foxfire. Now I have a circle with a line through it and when I try to open it I get,You cannot open the application "Firefox" because it is not supported on this architecture.

I have PowerBook G4, running 10.5.8. Went to upgrade and says OS too old. I went back to older version of foxfire. Now I have a circle with a line through it and when I try to open it I get,You cannot open the application “Firefox” because it is not supported on this architecture. Thanks for the help.

Firefox 3.6.x is the last available from Mozilla for PPC Macs. 
http://www.mozilla.com/en-US/firefox/all-older.html
For older Macs that aren't supported in Firefox 4+ versions, try TenFourFox for PowerPC's running Mac 10.4.11 & 10.5.8 . 
http://www.floodgap.com/software/tenfourfox/ 
http://tenfourfox.blogspot.com/ 
https://code.google.com/p/tenfourfox/wiki/PluginsNoLongerSupported

I transferred all my itunes music from my old pc to a new laptop using an external hard drive. I can drag songs to out ipods, but when i try to add songs to my Iphone 4, I get the red circle with a line through it. It will not allow me to transfer music

I have transferred all of my itunes music for my old pc to a new laptop via an external hard drive. All songs are sucessfullt loaded in itunes and I can drag songs to my husband's ipod without any problems. However, when I try to drag songs to my iphone 4, it will not let me. I get a red circle with a line through it. Why would it work from itunes to ipod but not to my iphone? HELP!!!

You might want to check your process for moving your iTunes music against this: http://support.apple.com/kb/HT4527.

I updated my computer to the new software and now the iPhoto has a circle with a line through it. When I try to update, it pops up to say "These apps cannot be accepted by your apple id". Then will say "update unavailable with this apple id" how do i fix

I updated my computer to the new software and now the iPhoto has a circle with a line through it. When I first try to open it the pop us says: "You can't use this version of the application "iPhoto" with this version of OS X. Version: 9.2.1" When I try to update, it pops up to say "These apps cannot be accepted by your apple id - These apps were already assigned to another Apple ID and they will be available in that Apple ID's purchases list. If you don't have access to that Apple ID and want to receive future updates, you will need to purchase the application". I checked and there is nothing under the "purchases" in my App store. Then will say "update unavailable with this apple id - This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or canceled." Then the third pop up says "We could not complete your request. There was an error in the App Store. Please try again". Just want to know how do to fix.

After I upgraded to Mavericks I was also having this message when I tried to update. There was a previous post about this problem which offered this simple solution which worked for me:
b0n0b0
Re: Recently upgraded to Maverick from SnowLeopard. Unable to get updates from App store.
Mar 15, 2014 9:05 AM (in response to Terence Devlin)
Got it! Thanx. What I did was go to my account, check that they had my new ID and Password which they did, then hit reset button. All fixed.

I go to tools then options when I try to open saved passwords it brings up a red circle with a line through it and wont open

I go to tools and the options and I can't open any of the tabs at the top Eg I go to exceptions and I get a red circle with a line through it.This is the same for all of the options that have exceptions and saved passwords.

Start Firefox in [[Safe Mode]] to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
* Don't make any changes on the Safe mode start window.
* https://support.mozilla.com/kb/Safe+Mode
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
* Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

"The iTunes library file cannot be saved. You do not have enough access privileges for this operation." Help! This keeps coming up. I've not changed anything. What do I need to do to fix this?

"The iTunes library file cannot be saved. You do not have enough access privileges for this operation." Help! This keeps coming up. I've not changed anything. What do I need to do to fix this?

Sounds like a Windows user privelidge problem. Are you using an administrator account on the PC?

I am using AOL and my refresh is on the far left I do not see a small circle with a line through it

Sagebrush - I am using AOL and my refresh is on the far left side of my adress box and I do not have a small circle with a line through it. I am computer dumb so bear with me.please.
Message was edited by: Nana Noland
Mike - I am using Windows 7 and I think my browser is Internet Explorer and I always use AOL to sign in.
Thank you for any help you can give.
Message was edited by: Nana Noland

While AOL uses IE as it's browser engine, it's and older version of IE (IE8) that DOESN'T have ActiveX filtering. Only IE10 and IE11 have the filtering.
BTW: If you have AOL software installed, (unless you're on a dialup connection and you NEED it to connect), you're basically taking up nearly a gigabyte of hard drive space for software that DOES NOTHING that the AOL website can't already do with Internet Explorer, or another browser. I was a "Windows/Mac connectivity specialist" for AOL in 2002 & 2003, and their software is what we geeks call "bloatware", meaning it's FILLED with all kinds of stuff that you'll never possibly use. My advice would be uninstall it altogether. Download Firefox. It's a much better browser than AOL or Internet Explorer. Download and install the Flash Player Plug-in (All other browsers) and the Shockwave FULL Installer (All Other Browsers)
For ALL your AOL content, use your Member name and password to login at http://www.aol.com/ where you'll find your AOL Mail, AOL Headlines, your AIM Buddy List, and EVERYTHING that was part of the AOL software, only it's ALL on AOL's servers, not your hard drive.

My volume doesn't work- there's a circle with a line through it that pops up with I try to adjust it- does anyone know how to fix this?

I cannot adjust the volume on my mac- when I try to it shows up on the screen as max volume and underneath it there's a circle with a line through it. Any suggestions?
Elle

1. System Preference > Sound > Output > Internal Speakers
    Highlight Internal Speakers / Headphones
    Make sure Mute is not enabled.
2. Remove the headphone.
    If you see red light in the headphone port, plug the headphone
    in and out of the port 5 or 6 times to flip the microswitch inside.
    Sound output may be stuck in the digital mode.
3. Reset PRAM. http://support.apple.com/kb/PH4405
4. Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".
5. Applications > Utilities > Audio MIDI Setup
    Audio Devices window
    Side Bar
    Click the Built-in Output.
    Under Mute any of the boxes checked? If so, uncheck it.

I'm trying to download and run Firefox but keep getting an "error creating directory" message. C:\Program Files\Mozilla Firefox\res\dtd What do I need to do to fix this?

It shows under the message, the following:
C:\Program Files\Mozilla Firefox\res\dtd
What do I need to do to fix this?

* Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Don't remove personal data if you uninstall the current version.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

My Mac has a circle with a line through it when I try to turn it on it's plugged in to a charged but will not go past this point and no startup chime

When I try to turn on my Mac it has the apple symbol that later turns into a circle with a line through it and it won't turn on I need help.

Go step by step and test.
Restart.
http://support.apple.com/kb/ts2570
Startup in Safe mode
http://support.apple.com/kb/PH14204?viewlocale=en_US
Repair Disk
Steps 1 through 7
http://support.apple.com/kb/PH5836
Reset PRAM: http://support.apple.com/kb/ph14222
Reinstall OS X
http://support.apple.com/kb/PH13871

My external speakers have stopped working. A circle with a line through it shows up when I try to adjust the volume. I have been in system prefrences to check all the sound settings and everything is set properly. What do I need to do to fix this. Help!

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