My I Mac has a pink cloud in part of the grey top bar and also if I leave it with safari or mail open when I come back to it it has closed these down and I have to re open

My I Mac has developed a pink cloud in part of the grey top bar and also if I leave for awhile with Safari or anything else left on when I return it has closed these down and I have to re open them, has anybody got any ideas how to cure these problems if possible.

For FaceTime try the troubleshooting advice given here:
http://support.apple.com/kb/ts3367
Also try resetting your iPad:
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
No data will be lost.

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I got a new laptop and downloaded iTunes, when I put new music on it for the first time, my entire music library disappeared, leaving me with only newly downloaded music in my library. My iPod still has all my old music.

Recently, I bought a new laptop (a Lenovo), so I downloaded iTunes to it. When I bought new music from iTunes for the first time on the new computer, I went to my music library and there was no music, except for the new songs I had just bought. I have no idea what happened, I've had hundreds of songs I've bought from iTunes or downloaded from bought CDs over the years, which are all still on my iPod (nano, from 2008), and suddenly they just didn't seem to exist. I have yet to access the iTunes account on my previous laptop to see if my music is still there, but I would assume yes. When I went to sync my iPod to my iTunes to at least get the new songs to the iPod (so that my complete library can be on at least one device), I realized that in order to sync my iPod to my iTunes, I would be deleting all my old music and replacing it with the new. So now, I only have a few new songs on my laptop's iTunes, and only my old songs on my iPod. In both cases I paid for all the music, so I don't want to just delete any of it. Is there any way to fix this?

Also-I tried to use my backup hard drive, but I wasn't able to drag/transfer/send/move any of my muic files onto my iTouch when the iTouch was connected to my computer. I can't figure out why it won't let me do that.
The only thing I can see when I open my iTouch on my computer is my file with photos. I can't see videos, music, or anything else. What's going on?

I have purchased and began to download music several times. While i is downloading iTunes quits and when I come back to iTunes my account has been charged and my songs have not been downloaded? How do I get my songs?

I have purchased and began to download music several times. While i is downloading iTunes quits and when I come back to iTunes my account has been charged and my songs have not been downloaded? How do I get my songs?

Hi there Angel T,
You may find the articles below helpful.
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
-Griff W.

I have Firefox 3.63 on my computer and is my primary. I accidentally made Exploer my primay but then switched back. Robo Form has dissappeared and Ive tried adding the Firefox extension and uninstall re-install but nothing. I'm Windows 7 on an HP comp

I have Firefox 3.63 on my computer and is my primary. I accidentally made Exploer my primary but then switched back. Robo Form has disappeared and I've tried adding the Firefox extension and uninstall re install but nothing. I'm a Windows 7 user on an HP comp

Please upgrade your browser to Firefox 7 and try;
* getfirefox.com

Since upgrading my iPod touch 2nd generation to (4.2.1) it keeps closing itself down and I have great difficulty turning it back on. HELP

since upgrading my iPod touch 2nd generation to (4.2.1) it keeps closing itself down and I have great difficulty turning it back on. HELP

Hi lllaass,
unfortunately that didn't work.
I turn my iPod on by using the bottons on the top and the front, I get the apple logo, the iPod comes on, then goes off (battery FULL)
Had no problems until the upgrade !!!!
So sure it's the software and not the iPod itself.
Thanks

I have itunes directory on an external hard drive and want to direct a new installation of itunes on windows 8 to use it. I tried holding down ctrl and clicking itunes and after many tries got it to work one time. When I went back in later it had reverted

I have itunes directory on an external hard drive and want to direct a new installation of itunes on windows 8 to use it. I tried holding down ctrl and clicking itunes and after many tries got it to work one time. When I went back in later it had reverted back to a blank version of itunes and I cant get ctrl to work again. Any other ideas?

This is sometimes caused by a problem with the iTunesPrefs.xml file, normally found at C:\Users\<User>\AppData\Local\Apple Computer\iTunes\iTunesPrefs.xml. Try dragging this to the desktop and trying again.
Alternatively the problem may be that you have McAfee AV and it is preventing iTunes from updating the same file and thus causing the problem. See Why does iTunes delete my itunesprefs.xml? for details.
tt2

I have an iPod Nano that is synced to my mac, but it is sent in for the battery issue. Anyway, I have bought a 2nd gerneration Ipod touch and I want to now sync it to my mac, but it does not show up in the left menu bar. Please help. Thanks All!

I have an iPod Nano that is synced to my mac, but it is sent in for the battery issue. Anyway, I have bought a 2nd gerneration Ipod touch and I want to now sync it to my mac, but it does not show up in the left menu bar. Please help. Thanks All!

http://support.apple.com/kb/TS1591
There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again.

When I have documents open and I walk away for a few minutes, when I come back and try to resume working, my computer seems to freeze up and the little pinwheel starts spinning and I literally have to unplug my computer to get it out of this frozen state.

When I have documents open and I walk away for a few minutes, when I come back and resume working, my computer freezes up and the little pinwheel starts spinning. I literally have to unplug it to get out of this frozen state. This has been getting progressively worse over the past three months. I recently took it into the Genius Bar and they could not find anything wrong. They told me to add more memory, which I did. However, the problem persists. Do you know why my computer would freeze up after the screen has had no activity for just a few minutes? My screen saver is set for an hour so I know this is not the problem.

What kind of documents? Office? iWork? Text Edit? What version?
What settings do you have in regards to power saver and/or screen saver?
For these kinds of system glitches I always recommend installing and running Onyx 'Automation'. If that does not work you should reinstall the offending software, if possible.
Onyx - http://www.titanium.free.fr/download.php?sid=d1caebc01e3207556c6d75791305ccf2

I bought a brand new mac and follow through setting up process with my apple id but when I open App Store I don't see lion into the purchases list. why?

I bought a brand new mac and follow through setting up process with my apple id but when I open App Store I don't see lion into the purchases list. why?

Updates come through Software Update not the App Store. If you have to reinstall Lion that is done via Internet Recovery.
OS X Lion- About Lion Recovery
OS X Lion- Run Software Update to use Lion Internet Recovery
Lion maintenance and recovery operate via the Recovery HD. It's possible to create a separate recovery disk on a flash drive using OS X Lion: About Lion Recovery Disk Assistant.
To boot into the Recovery HD:
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.

Proxy not found message now when it comes back on it has

Proxy not found message now when it comes back on it has only the windows sign now when it comes back on but nothing else

Satellite A200-1VM (PSAE3E-04601MG3)
Is that your computer [from your August message]?
Can you explain that situation in more detail and attach a picture?
Do you have the recovery discs now?
-Jerry

I've lost my iPhone is any way of tracking it I have rang and put a bar on it and also tried to track it with the my friends app and its a no show :(

I've lost my iPhone is any way of tracking it I have rang and put a bar on it and also tried to track it with the my friends app and its a no show :(

The lost iPhone has to be turned on.
iCloud> Find my Phone ( if you had it turned to "on." )

HT1660 My itunes library has automatically started to list my songs alphabetically. I do not want this. How do I change it so that when albums come up, the songs are listed in the order of the imported album, NOT alphabetically.

My itunes library has automatically started to list my songs alphabetically. I do not want this. How do I change it so that when albums come up, the songs are listed in the order of the imported album, NOT alphabetically.

For the missing Artists on your iPod, make sure their tracks in iTunes are not marked as "Part of a compilation" in iTunes. You can do this by highlighting the track, right->clicking on them and choosing "Get Info" from the shortcut menu. When the window pops up, head over to the Info tab and make sure there is NO tick mark next to this option in the lower right hand corner. Lastly, sync the updated changes to your iPod.
B-rock

Photoshop Elements 11 installed on Mac Mini OS X 10.9.5. Application running successfully on bot main user and administrative accounts for considerable time with no warning messages. When established a new user account on same computer and try to call up

Photoshop Elements 11 installed on Mac Mini OS X 10.9.5. Application running successfully on bot main user and administrative accounts for considerable time with no warning messages. When established a new user account on same computer and try to call up elements receive message “Some ot the application components are missing from the Application directory. Please reinstall the application.” How do I correct this problem without disturbing application in main user account?

Brooks lansing if you create a new Administrator account does the same issue occur? If so then it is likely that there is a file permission failure and file permissions have been set for the existing Users instead of the groups they belong to.
Have you removed and reinstalled Photoshop Elements 11? This may reset the file permissions to the correct state to allow it to work under new accounts.

Every time I turn the computer off or put it in sleep mode... when I come back my wallpaper is gone. I have to keep going to my pics and getting it back. Does anyone know why this keeps happening??

Every time I turn the computer off or put it in sleep mode... when I come back my wallpaper is gone. I have to keep going back to my pics and getting it back.
Does anyone know why this keeps happening??

Are you choosing it from one of these folders (in my screenshot) or you can also put that picture into the correct folder. The path is:
HD > Library > Desktop Pictures
If you add it to the folder manually, please restart your computer.
And yes, letting it sleep is a good idea, or else the startup disk will spin and the screen may suffer from image persistence if you leave a window or image parked in the same spot too long, so the screensave is a good idea.

I have a Dell Inspiron 1545 and I can't download Adobe flash or Adobe acrobat reader, when I try to play my games it says update flash and when I try to download it the screen comes up blank

I have a Dell Inspiron 1545 and I can't download Adobe flash or Adobe acrobat reader, when I try to play my games it says update flash and when I try to download it the screen comes up blank

Try the offline installers:
Flash Player for ActiveX (Internet Explorer)
Flash Player Plug-in (All other browsers)
For Adobe Reader: http://get.adobe.com/reader/enterprise/

My I Mac has a pink cloud in part of the grey top bar and also if I leave it with safari or mail open when I come back to it it has closed these down and I have to re open

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