My iMac is frozen with Bluetooth setup assistance.

My iMac is frozen with the screen showing Bluetooth setup assistance

Hi Chris, do you have a USB Mouse & KB to test with?

Similar Messages

  • Bluetooth Setup Assistant is preventing me from logging on.

    I am currently using my older iMac in conjunction with my Macbook so that I can reply in Mail which is something I have not been able to do on my Macbook since downloading Mavericks in December.  (Yes, I've tried to fix that and have spent hours and hours and HOURS on it.) The older version of Mail on the iMac still works as it should, so I'm toggling between two computers.
    Now, however, when I turn on the older iMac the Bluetooth Setup Assistant window pops up before I can log in and tells me there is no wireless keyboard connected.  That would be because the keyboard and the mouse are both wired.  For a while, when I unplugged and then replugged them into the USB port, the Bluetooth window would disappear, but not anymore.  I have tried Alt-Apple-escape.... no luck.  I have tried reboothing the computer and holding down C.... no luck.  I have been able to activate the mouse (sometime yes, sometimes no), but it's unable to access the Blue Tooth window/box to close it, or log me in.  It just moves around.  The box/window the message is in is not accessible. I can't close it, minimize it or do anything else with it. 
    I have shut down all my bluetooth devices on my iMac, moved the wired keyboard closer (someone suggested that in an earlier post and although it didn't make sense if it's a wire connecting it); when I was able to log in earlier I closed the Bluetooth preference.... I don't know what else to do.
    I would really, really appreciate someone's help. I publish.  This is deadline. I'm very behind in my work.  I'm already jumping through hoops with the Mail issue.
    I don't remember the iMac's OS X and can't get in to see it because of the Blue Tooth window. This is the old computer I'm not supposed to have to use anymore....
    I found the OS X  It's 10.6.8

    If you're sharing the computer with your husband and you have separate accounts, you should open the Users & Groups preference pane, click the lock icon to unlock the settings, then click Login Options and check the box marked Show fast user switching menu... That will relieve the need for either of you to log out whenever the other wants to use the computer. Just select your user name from the menu next to the Spotlight (magnifying glass) icon on the right side of the menu bar.
    As for the Mail problem, try the procedure below first.
    Back up all data.
    1. Triple-click the line below to select it:
    ~/Library/Mail/Bundles
    Right-click or control-click the highlighted line and select
    Services ▹ Open
    from the contextual menu. A folder may open, or you may get an error message that the item can't be found. Either result is normal. If the folder does open and has contents, move the contents to the Desktop. Relaunch Mail and test. If there's no change, put the contents of the folder back and quit Mail again.
    2. Repeat with this line:
    /Library/Mail/Bundles
    This time you may be prompted for your login password when you remove the items. Make sure they're removed from the folder and not just copied to the Desktop. If necessary, copy them first and then move the originals to the Trash.

  • System will not boot - Arrives at 'Bluetooth Setup Assistant popup &

    A Bluetooth Setup Assistant (BSA) pop-up arrived on my screen looking for bluetooth mouse (which I do not have). It is in front of the log-in screen (I can just see it behind the BSA pop-up). I cannot get rid of it. The keyboard and mouse will not work and i cannot reach any of the system tools as the system has not booted. I tried (a) shutting off & restarting. But it always arrives at this same screen. (b) safe mode start with same result. (c) Command Option PR start with same result. (d)Then put in installation disk to start from disk (Holding down 'C') with same result. Now my installation disk will not eject (holding down mouse button on startup). (e) Also tried startup with firmware (Command-Option-O-F) with same result.
    Can anyone help get me round this original problem as well as finding a way of ejecting the installation disk?

    Note: I assume in the following that your mouse & keyboard are standard USB wired devices -- if not, please say so. Also, if yours are not Apple branded devices, please mention that too.
    It sounds like your keyboard & mouse are not being recognized as connected to your Mac so the OS is looking for Bluetooth devices as an alternate source of user input. If this is so, what may help is to unplug them & plug the keyboard into a USB port on your Mac (not on a USB hub attached to it) after restarting, when you see the BSA screen.
    If this doesn't work, try unplugging all other USB devices & repeat the above. If that doesn't work, you may have a defective keyboard or mouse. Check for that by substitution.

  • My imac is frozen with the following notice:  USB over current notice.  have tried powered hub, no help.  have tried unplug and restart, no help.  any suggestions?

    my imac is frozen with the pop up notice of "usb over current notice, a usb device is currently drawing too much power.  the hub it is attached to will be deactivated".  have tried unplug and restart, no help.  have tried power hub, no help.  my wired keyboard and mouse do not work.  help.

    Unplug all devices including your mouse and keyboard. Now do a
    SMC RESET
    http://support.apple.com/kb/HT3964
    Shut down the computer.
    Unplug the computer's power cord and ALL peripherals.
    Wait 15 seconds.
    Attach the computer's power cable.
    Wait another 5 seconds and press the power button to turn on the computer.
    It is the 5 second timing that initiates the reset.
    If it starts up normally plug in 1 item at a time. You may have a defective device that is drawing too much current.

  • My IMac is frozen with the screen white apple logo appears and spinning wheel. Long empty rectangle is under the spinning wheel?

    My IMac is frozen with the screen white ,apple logo appears and a spinning wheel under it. A long empty rectangle empty appears under the wheel and is empty.

    Your iMac is trying to go into safe.  This usually happens when it has detected an issue with the OS or file system. 
    Follow the steps outlined in http://support.apple.com/kb/TS2570

  • I'm trying to connect my Bluetooth JBL speakers to my Macbook Pro but it isn't working. I can't seem to find Bluetooth Setup Assistant because I updated my laptop. What should I do?

    I'm trying to connect my Bluetooth JBL speakers to my Macbook Pro but it isn't working. I can't seem to find Bluetooth Setup Assistant because I updated my laptop. What should I do?

    Make sure you set the speakers as discoverable, which usually involves holding down a button for a few seconds. Go to System Preferences / Bluetooth and you should be able to add it.

  • I think Bluetooth Setup Assistant is missing. Where did it go?

    Just got a brand new late 2013 Retina Macbook Pro 13" and am having trouble syncing my Jambox. Usually I just find the Bluetooth Setup Assistant and re-pair it that way, but I can't find that. Is it missing in Mavericks? Possible to re-install?
    Any other thoughts about why it isn't easier to pair my Jambox?
    Thanks!

    Restore iPhoto 9.5.1 from the last Time Machine backup you made before you upgraded to Yosemite.
    If that is not possible, try, if you can install iPhoto from the main "Featured" tab of the App Store.  It may not be possible to reinstall from the App Store at all, since the current version is iPhoto 9.6 and you already purchased it.

  • Help ! Going crazy : stuck with leopard Setup Assistant

    I've installed and used Leopard since its launch.
    Experienced some minor problems : iCal stopped when trying to open a Task... Bin could not empty on securized mode.
    Today, after the same problem, I had to force to reboot and now it's running to Mac OS X Setup Assistant again and again, as if it never got it.
    What can I do ?
    Thanks for your help.

    Casual_Tourist wrote:
    There are three key problems with this system:
    The skype reset only allows you to reset your Microsoft password - not your skype password
    You cannot receive skype support without logging into Skype
    It does not appear that the Skype team is monitoring the forum as there are many of these threads floating around unanswered
    I don't know if it's the first rule of website design, but people forget their passwords all the time. If you really want people to use your services, Microsoft, you should remove this ridiculous loop from your system.
    The most commong problem in all these cases is the following:
    A user signed up for Skype account "john.doe456" a few years ago using an email address [email protected]
    Later the user linked their Microsoft account [email protected] to the Skype account
    Now it's March 2015 and they try to reset their Skype account password and request a password reset using the [email protected] email.
    Users will always be forwarded to the Microsoft account password recovery. To reset the Skype account password you need to request the password recovery to the [email protected] registered email address of the Skype account. Many users have forgotten what their Skype account registered email was because they haven't updated them for long. In this case you need to contact Skype CS and get your primary account email changed. The starting point for this process is to fill out the form for "I don't know my registered email address" here:
    https://support.skype.com/en/faq/FA34537/i-don-t-have-or-don-t-know-my-registered-email-address
    Follow the latest Skype Community News
    ↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

  • ERROR WITH ITUNES SETUP ASSISTANT

    My iTunes got corrupted and I had to delete and re-install, when I did that I now get the Setup assistant every time I click on iTunes. I attempted going to my preferences to see if there was anyway to remove but unable to locate. Also, any changes I make under my preferences such as the file path gets reset whenever I close out of iTunes and re-open. Please help

    I'm having this problem also. I tried following the instruction in the post:
    http://discussions.apple.com/thread.jspa?messageID=7973312&#7973312
    however, I stopped short of reimporting all my music as AirForceEngineer did.
    In the end, I couldn't get past the setup assistant.
    Still need a solution.
    Thanks.

  • My 2008 imac takes 10 minutes to boot up as far as  Blurtooth Setup Assistant it then tries to find my  Bluetooth keyboard, mouse and trackpad - and fails! How can I get over this problem?

    My 2008 iMac takes 10 minutes to boot up as far as Bluetooth setup assistant. It then tries to find my Bluetooth keyboard, trackpad and mouse. (they are all fully charged. it  continues to try to find these items. what do I do next?
    from Brian Dowling.

    Post an EtreCheck report of your computer and we can look for obvious issues.

  • Setup Assistant from PPC OS 10.4.11 to new iMac

    Since incompatible software will not open on a new imac I will be buying, would I be causing myself and the computer problems by simply transferring a clone of my PPC HD, OS 10.4.11, to the new iMac with the Setup Assistant?
    I'm thinking it would be easier to delete the old operating system and apps that have no updates after the transfer.
    Do all the incompatible software and system files get deposited into one folder; if not, is there an easy way to look for them?  And are there any files/folders from the PPC  that might not be in an incompatible folder that I should delete?

    You should know that you can't use Migration Assistant to restore a Mac with Mac OS X Tiger (Mac OS X 10.4) onto a Mac with OS X Lion or OS X Mountain Lion, so you have to follow other steps manually in order to restore your data to your new iMac. See "Migration from Mac OS X v10.4 Tiger to OS X Lion" > http://support.apple.com/kb/ht4889
    Another thing you can do is to copy the data you want to transfer to your new Mac onto an external disk, and then, connect the external disk to your new iMac and copy it to the hard drive.
    If you want to know if the applications you have on your PowerPC-based Mac will work with your new iMac, open Applications folder, right-click the application you want to get the information and choose "Get Info". Then, look next to "Kind".
    If, next to "Kind", you see "Application (Universal)" or something similar, you will be able to use that application with your new Mac. However, if you see that it's a PowerPC app, you won't be able to use the application with the new Mac

  • Running Boot Camp in Windows 7 with Bluetooth Wireless Keyboard and Wireless Magic Mouse

    NOTE: I was installing a fresh copy of Windows 7 Professional on a 27" iMac mid-2010 with a Processor Speed of 2.93 GHz, a Core i7 Processor Type,  a Quad Core Processor Configuration, 8GB RAM, and a ATI Radeon HD 5750 Graphics Card.  I run Snow Leopard so it is a 64-bit OS.  I have a Wireless Keyboard and Wireless Magic Mouse as well.  In order to install Windows 7 you need a Wired Keyboard and Mouse.  You will also need a Wired Keyboard and Wired Mouse to update Boot Camp.
    Updating Boot Camp Assistant (VERY IMPORTANT)
    First, plug in a wired keyboard and wired mouse.  The Boot Camp Assistant version that came with my iMac was 3.0 so I upgraded it to 3.1 and then to 3.2.  I'm not sure if only the upgrade to 3.1 is necessary, but I took it a step further.  I was told by Apple Tech Support that you first needed to upgrade to version 3.1 before being able to upgrade to 3.2  These upgrades will not be found using Software Update on the Mac.  However, they can be found at http://support.apple.com/downloads/#macoscomponents
    They also have software updates for 32-bit machines as well and MacBook Pro updates.
    NOTE: Before updating the version of Boot Camp, but after installing Windows 7 and after putting in the Mac OS X Install DVD to run Setup.exe to download the Mac drivers, run Software Update for the Mac while logged into Windows 7 by clicking on Start - All Programs - Software Update for any additional updates.
    Next I installed Boot Camp Software Update 3.1 for Windows 64 bit found at http://support.apple.com/kb/DL1336
    I then ran Software Update for the Mac while logged into Windows 7 by clicking on Start - All Programs - Software Update
    Then I installed Boot Camp Software Update 3.2 for Windows 64 bit found at http://support.apple.com/kb/DL979
    I then installed Boot Camp 3.2 Update for iMac (early 2011) found at http://support.apple.com/kb/DL979 but I'm not sure if this was necessary.
    Once Boot Camp 3.2 has been installed I ran Software Update for the Mac again while logged into WIndows 7 to make sure I had all the updates.
    Configuring a Bluetooth device on a Windows-based computer
    (from http://support.microsoft.com/kb/952818)
    How to make sure that the Bluetooth service is started (MY COMPUTER WAS ALREADY SET UP TO RUN BLUETOOTH, SO THE NEXT 8 STEPS COULD BE OPTIONAL)
    Open the Microsoft Management Console (MMC) snap-in for Services. To do this, follow these steps.
    Windows Vista or Windows 7Windows XP
    Click Start, and then click Run.
    Copy and then paste (or type) the following command in the Open box, and then press ENTER:services.msc
    Click Start , copy and then paste (or type) the following command in the Start Searchbox, and then press ENTER:services.msc
    In the Programs list, click Services.
    If you are prompted for an administrator password or for confirmation, type the password, or click Continue.
    Double-click the Bluetooth Support service.
    If the Bluetooth Support service is stopped, click Start.
    On the Startup type list, click Automatic.
    Click the Log On tab.
    Click Local System account.
    Click OK.
    If you prompted to restart the computer, click Yes.
    How to connect the Bluetooth device to the computer
    1. First off, you need to go into Mac OS and remove the keyboard and mouse from your Bluetooth settings entirely. You'll add them back in later (see 9) below).
    2. Boot into Windows using a USB connected Mouse and Keyboard.
    3. Go to Control Panel – Hardware and Sound – Device and Printers – Add a Device
    4. Turn on the Mouse to send out a signal and once it sees it select it to be paired to the computer
    5. Run 3.) again except select the keyboard.
    6. Turn on the Keyboard to send out a signal and once it sees it select it to be paired to the computer by typing in the 8 digit number into the wireless keyboard and hit ENTER/RETURN.
    7. To see if everything was added go to Devices and Printers and see if they were added to the list.
    8. Shutdown Windows 7 and Restart using Mac OSX.  If you adjusted the Boot Camp settings while in Windows 7 you will see a Boot Camp icon in the system tray located at the bottom right of the screen.  From here you can logoff and reboot in Mac OSX.  If you don't, do a RESTART and hold the Option key down after hearing the GONG and select the Mac HD option while logging in.  Now it's time to add back the wireless mouse and keyboard to be recognized by your Mac.
    9. Go to System Preferences – Internet and Wireless – Bluetooth
    10. Hit the “+” button to launch the Bluetooth Setup Assistant to find the devices sending out the signal.
    11. Highlight the device found and hit “Continue”
    12. Do this for both the keyboard and mouse.  You will be prompted to type in the 8 digit code into the wireless keyboard in order to pair it with your computer.
    13. Click on the pinwheel next to the “-“ sign to rename the wireless devices if you'd like.
    I then logged back into Windows 7 to see if the mouse and keyboard were functional and had no problems.  For some reason, Windows has problems pairing bluetooth devices that are already paired under a Mac OSX.  Many people have updated Boot Camp, yet still were not able to pair their wireless devices because they didn't break the Bluetooth connection on the Mac side first. So both steps are necessary (1) Updating to at least Boot Camp 3.1 if not 3.2 and (2) Deleting the Wireless mouse and keyboard link while running Mac OSX before trying to pair them in a Windows OS.

    I found the answers by trial and errors.
    @  is obtained by CTRL + OPT + 2
    #   is obtained by CTRL + OPT + 3
    (without shift or caps lock)
    These two signs are critical and I fail to understand why this information is not readily available from the help function or from the Apple support.
    Jean-Philippe

  • I HAVE JUST BOUGHT A MAC MINI WITH BLUETOOTH KEYBOARD AND ON SCREEN ALL IM GETTING IS A PIC SHOWING TO SWITCH ON KEYBOARD AND ANOTHER THAT SHOWS A SWITCH ON COMPUTER. I CANT SEE A SWITCH ON THE MINI.

    I have just bought a mac mini and am trying to set up. The unit is asking me to swith on bluetooth keyboard via pic 1 then pic 2 shows another switch.
    I can't see this switch. can anyone help before i launch this thing out the window!

    Symptoms
    When using Setup Assistant to configure your Mac mini or iMac for the first time, the Bluetooth keyboard may have difficulty pairing.
    Resolution
    Use a wired keyboard to configure the Mac mini or iMac with the Setup Assistant. If a wired keyboard is not available, follow these steps:
    Press and hold the Power button until the computer turns off.
    Press the Power button to start the computer.
    When a language selection appears, press and hold the power key on the Bluetooth keyboard so that the green light is flashing (discoverable mode).
    Use the mouse to click the language you would like.
    A code should appear on the screen. Enter the code on the Bluetooth keyboard and press Return. Note: No visible feedback appears on the screen while you enter the code.
    The computer and the wireless keyboard should now be paired.
    Reference link:
    http://support.apple.com/kb/TS4456

  • Epson Stylus Photo RX680 with Bluetooth Photo Print Adapter 2 won't pair

    This post describes my problem, but I couldn't reply since it has been archived:
    http://discussions.apple.com/thread.jspa?messageID=7882399&#7882399
    I am having the same issue with an Epson Stylus Photo RX680 and their Bluetooth Photo Print Adapter 2. I go to System Preferences -> Bluetooth -> Set Up New Device, click Continue, select Printer, and click Continue. At this point, the Bluetooth Setup Assistant sends me to the Print & Fax System Preferences window. I can add the printer under the Bluetooth heading. It finds the drivers and adds the printer to my printers list, but a test page (or anything else) won't print. The job is added to the queue, but it stops trying to print after a few seconds. If I go to the Bluetooth System Preferences, I can see the printer listed (for a while), and I notice that it is connected but not paired.
    If I run the Bluetooth Setup Assistant and select Any Device instead of Printer, I see the printer in the list and can view the Passkey options. It is set to "Use a specific passkey", which is what I need. I have tried changing it to a different option and then changing it back, but it does not seem like this has an effect on how the printer is paired. I have never been asked for a passkey when attempting to add this printer, and I suspect that this is why I cannot print to it.
    I have also tried enabling and disabling Bluetooth sharing, and this does not seem to have an effect, whether "require pairing" is checked or not. Isn't there some place where I can choose "Pair this device" once it has been discovered? I find it strange that I can connect to it but have no option to pair afterward (at least that I can find). To make the matter more complicated, the printer disappears from the device list in the Bluetooth System Preferences after about 30 seconds, so I have to remove the printer and reinstall it in order to see the it in the list again.
    I am able to print to this printer using bluetooth from a Windows XP machine, so I don't think that there is a problem with the adapter. I am also able to print to this printer using USB, so I don't think that there is a driver problem. I believe (though I certainly could be wrong) that the issue is that the device is not paired. Can anybody help?
    Thank you.
    -Kyle

    I was trying to find a way to use the Epson drivers because the Gutenprint drivers don't support duplexing or feeding out of the front tray on this printer, but at least this got bluetooth printing working. I downloaded the latest Gutenprint drivers (5.2.2), ran the uninstall program first to get rid of the old drivers, and then installed the new ones. I added the printer through the bluetooth heading in the Add Printer dialog, and I selected the RX680 Gutenprint driver (which was not available with the default OS X 10.5.5 installation). Once again, the printer showed up as connected but not paired in the Bluetooth System Preferences, and it disappeared from the device list after a few seconds, but printing works now. The print quality for this printer is much improved by the new drivers as well.
    Bluetooth setup is mentioned in the user documentation. It's kind of a joke:
    Macintosh computer: Double-click Bluetooth File Exchange in your Utilities folder and follow the on-screen instructions.
    That's it. I have been disappointed with this printer on a number of occasions. If you are going to connect directly through USB, then it's probably fine. If you want to use any form of network connectivity, you had better be running Windows on any machine involved.
    I'll talk with Epson support to see if I can get any further with their drivers. Since it's supposed to work, I'd like to see if I can get it to happen. Otherwise, I'll return the adapter and share the printer through a spare desktop.

  • Will I still be able to use my software after using setup assistant even if I didn't get to deauthorize it in my previous (broken down) computer?

    My 2009 imac broke down (suspected motherboard and power supply failure) and I am planning to remove it's hard drive placing it in an external hard drive enclosure and using this with either setup assistant or migration assistant in an effort to recuperate my old files and software. However I am afraid I won't be able to use my software because of license restrictions etc. Do I have something to be worried about?
    Thx

    Probably not a problem. You didn't mention which software you were concerned about, but some of the ones that are the most fussy about licensing include those from Adobe and Microsoft. Do you have any of those?
    Adobe explicitly states that you should deauthorize on the old computer before installing on a new one (or migrating to a new one). But any issues you might encounter really depend on which versions of the Adobe software you have. I have migrated over older versions of Photoshop and Photoshop Elements and they ran fine on the new computer, even with the old computer up and running at the same time. The newer ones might check to see if the same serial number is running on more than one computer and tell you to deauthorize one of them. But since you aren't actually running the software on the old computer now, this might be fine.
    I recently migrated Adobe Photoshop CS4 from an older computer to a new one and it would not run on the new one until I completely uninstalled it there and then reinstalled from scratch. So you may need the install disks and serial numbers anyway.
    With Microsoft Office (2011), the migration worked fine but it required re-entry of the serial numbers on the new computer. If you run MS-Office on both the old and new computers simultaneously, it may notice that and refuse to run both at the same time. Again, not a problem for you since your old computer is not operational.
    In any instance, should you run into trouble, you can contact Microsoft or Adobe (or other companies for other software) and they will reset the licenses from their end so you can use the software on your new computer.
    By the way, if you use iTunes, you can do something like that from the iTunes Store, where you deauthorize all computers in order to get the old one off the list of authorized computers.

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