My iphone 5 is screen is frozen on Itunes with a pic of connect to itunes how do I unfreeze my phone
My iphone 5 screen is frozen. I was upgrading it and it has frozen on itunes with a pic to connect it? Can't do anything with it! HELP
Your Phone is in Recovery Mode... it is too late to save anything...
See Here > http://support.apple.com/kb/HT1808
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup
http://support.apple.com/kb/ht1766
Make sure you have the Latest Version of iTunes Installed on your computer ( v 11.1)
iTunes free download from www.itunes.com/download
Similar Messages
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I was updating the software on my iphone4. I got a message saying that it could not update. Now my iphone will not reboot. It only shows a pic to connect to itunes, but nothing is happening when i connect it. How do I fix this?
If you're not a developer then you really should not have upgraded.
I'm unsure how you can fix this as you have already done a back-up on iOS 7 and apple don't support firmware downgrades. -
IPhone 4S screen auto lock not working with Music Playback, while connected to the Computer via USB
Hello Everyone,
I have an iPhone 4S, updated to the latest version of iOS (7.1). Recently, I noticed that my iPhone's screen doesn't autolock automatically whenever it's connected via the sync cable to my Laptop Computer (A Dell Studio running Windows 8.1 Pro). This happens regardless of whether iTunes is running or not. Whenever the music playback is on, the screen just gets dimmed after a while (as it always does before the screen auto-lock triggers), and stays like that. However, when I stop music playback, the auto-lock work just fine.
I want to know, is this normal? I mean, is this the way it's supposed to be?
Thanks and Regards,
Rajat S.ALSO, iTunes has been updated to iOS 12.0.1.
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please help
Unable to Update or Restore...
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4.
Some users have reported as many as 8 or 9 attempts were necessary before success. -
My IPod touch 4g screen is FROZEN turned white , with green , white & yellow lines .
No connect to itunes , OnOff button & home button DOESN`T WORK? -
While installing an update for my IPod touch 4g ( that I`ve had for around over a year )
and turned it off while it was " updating " . I turned it on a while after ,
and it was on the apple symbol and then suddenly went to the white screen with the green ,
white and yellow lines from top to bottom . I`ve waited around 2 and a half hours for it to go back .
I`ve tried to connect it to itunes , but won`t connect nor effect the ipod screen .
I`ve also tried the on and off button held and holding the home button as well .
Nothing is working and I`m begging to worry . it's my baby sister's ipod and she's crying already she doesn't know
what to do....Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I have been having trouble with my iphone 4 for the past day . i tried to update it to 7.0.4 then the screen went blank and it keeps telling me to connect to itunes . I have connected it to 2 computers , using different cords and it doesnt recognize it . It says it is in recovery mode and i need to restore . after clicking restore it says that my iphone cannot be restored . I am very frustrated because i have been online searching for solutions all day and nothing seems to work . As soon as i turn on my phone it goes to the apple logo for about 2 seconds then the connect to itunes screen . SOMEBODY PLEASE HELP ! my phone is my life and i need it back on .
Connect the device to iTunes and restore from the most current backup.
If the issue continues, restore as new. -
help. My new iphone 4s screen is frozen.
I'm experiencing the same problem.
Twice now, my iPhone 4S was in a sort of "deep sleep" mode and has had a screen that would not wake up.
Underneath the blank and black screen, the phone itself seems to be working as I tried calling my iPhone from another phone, but my 4S still did not wake up, nor did it sound the ringtone.
By holding the on/off key and the home button for about 10 seconds, the phone started again (Apple logo) and asked for my passcode. Funny enough, it did NOT ask me for my PIN number to unlock the SIM card (which it normally does when I reboot my iPhone), so somehow that part of the phone has remained active.
As I said, this happened twice to me, both before and after the 5.1.1 update, so that doesn't seem to have anything to do with it.
The bad thing of course is that I don't know when my iPhone does into some kind of "deep sleep" mode, so when somebody tries to call me I'm unreachable, yet the other person trying to call me simply thinks I'm ignoring his call. -
Help!!!...My iPhone 5s screen is frozen and I can't swipe, I can't even swipe to power off...What can I do to fix this problem?
My home button is still working.The first thing to try is a reset, hold the power button and home button until you see the apple then let go.
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My iphone 4s screen is frozen, i can not shut the phone off, can not answer the phone or texts,
Reset, hold both home and power buttons until the iPhone begins to start. Usually takes about 10 seconds. Just keep holding both buttons.
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My iPod touch is frozen and asking me to connect to iTunes and when I do connect to iTunes the iPod does not show up. What can I do?
Try placing in DFU mode and then restoring.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Last, try restoring on another computer. -
My ipod screen does not light, you can see the icons, connects to itunes but it does not even light up the brightness of the screen. I made him the restoration of production and did not work.
Please I need to know what do I have to do.
RegardsIf you can't enter the passcode then you have to place the iPod in recovery mode and then restore the iPod via iTunes. For ecovery mode see:
iPhone and iPod touch: Unable to update or restore
Note that this requires using the sleep/wake button. If you are not successful then there is nothing else that I know you can do. -
please help - installed IOS7 and now I am having problems playing Words Free on my Iphone. It gives me a pop up telling me to connect to ITunes but will not connect. Cannot get out and have to continually shut down my phone and start over.
Hi, jeantwin.
Thank you for visiting Apple Support Communities.
The steps in the article below may help you resolve the issue with push notifications.
iPad and iPod touch: Unable to use YouTube or Push notifications
http://support.apple.com/kb/ts3305
If the issue persists, try signing out of your Apple ID and then sign back in.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
Cheers,
Jason H. -
When i tried updating my iphone 4 to the latest IOS version 7.1.1 it was updating until the end of the update where it had an icon which said connect to itunes. When i try connecting to itunes on my laptop it still doesnt program, by the way my itunes has the latest updae. Why is this? How can i fix it?
Hey there Raymondd2014,
It sounds like you had been updating the phone and now it is in recovery mode. Take a look at this info first:
If you started your device in recovery mode by mistake, restart it to exit recovery mode. Or you can just wait—after 15 minutes the device will exit recovery mode by itself.
If you are unable to get out of Recovery Mode, use the following article to restore your device with iTunes:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
If you don't see your device in iTunes follow these steps for Windows.
Thank you for using Apple Support Communities.
Take care,
Sterling -
my computer failed to install the compatible driver software when updating my iphone and now my iphone is unusable as it is requesting me to connect it to itunes but i physically cannot connect to itunes... help me please?
Hi there croadstar,
You may find the troubleshooting steps in the article below helpful.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
-Griff W. -
I got a 8gig ipod touch from a freind and all I get on the screen is a usb plug with an arrow pointing towards the itunes logo. How do I resolve this? I don't know what operating system it runs, or what year it was manufactured, it is a chrome one.
http://support.apple.com/kb/TS1369
There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again.
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