My iPhone has died. Am I able to send it back to Apple for a replacement? I am on contract and phone is only 6 months old.
My iphone 4 has mysteriously stopped working. One moment all was grand and the next....nothing. Dead. The battery was almost fully charged when this happened, and the phone was turned on (I never turn it off). I've tried to reset it. I've tried to hold down the buttons for a long time. I've plugged it into power. I've plugged it into iTunes. All of this did nothing. iTunes didn't even flinch. The phone is D.E.A.D.
So, I'm on a contract with Vodafone. Should I go to them or should I go directly to Apple? Do I need the original box it came in (as I don't have it?!!?) Can I just send it back to Apple?
Anyone got any ideas or advice on the process?
Thanks a bunch!
Cheers,
CillafromNT
If there's an Apple store near you, make an appointment at the genius bar and take it there. You have a 1 year warranty.
Similar Messages
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Does anyone know how to make an appointment with a genius on the net please? Also is there a chat room that can be accessed on the net? My iphone has died and I desperately need to take it in to get fixed/replaced. I can't find anything..............help!!!
Apple Retail Store - Genius Bar
What kind of chat room?
Have you tried basics from the manual? restart, reset, restore -
i bought a iphone 5s from gumtree. While trying to activate it i realised there was an account linked to it through an apple id. it doesnt say the phone is in lost mode and it still has warranty. am i able to get a fix from apple?
unfortunately - no
if the device is on ios 7.1 or above there's two things.
1) the device may be restored to factory settings - but the phone can't be activated. imei unlock is different to Iphone activatio. - your friend unlocked it to use any sim in any country. iOS 7 forces you to restore the phone and reimpit the original icloud login. This can only be solved if you a)forgot the login/changed it, and can prove to apple youre the owner; b) to get the original owner to deauthorize his account associated with the phone, on his/her computer.
2)if there's also a Passcode lock on the phone, and the last registered sim doesn't work (in the case of a stolen phone) - then it's impossible for you to do anything, full security = restore will lead to activation lock immediately. There's no bypass to it, the fake videos online only allow a bypass if the device was a 'jailbrokem' one - which would invalidate apple trying/ever wanting to help you.
if you know who the phone belonged to previously (usually comes up with the icloud username on it) then you can ask them to deactivate it.
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my iphone was stolen on sat in prague - white, 32 gb iphone 5 - if it's mine, I'll have it back please just incase -
the apps store icon on my iphone has dissapperared. how do i get it back on my iphone so i can buy and update apps on my phone?
The App Store icon can't be deleted. You either moved it - to another home screen page or inside a folder, or set a restriction so it doesn't show.
1. Settings > General > Restrictions > (Allow) Installing Apps > ON.
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I have a new ipad air and my own apple id. My wife has iphone and her own apple iD.
All our music is in her apple id. can i sync both ipad and phone for music but keep my ipad separate from her iphone for everything else?How to use multiple iPods, iPads, or iPhones with one computer
http://support.apple.com/kb/HT1495
How to Share a Family iPad
http://www.macworld.com/article/1163347/how_to_share_a_family_ipad.html
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http://support.apple.com/kb/ht1202
iOS & iCloud Tips: Sharing an Apple ID With Your Family
http://www.macstories.net/stories/ios-5-icloud-tips-sharing-an-apple-id-with-you r-family/
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Cheers, Tom -
I have recently upgraded to the iPhone 5c and have not been able to receive txt messages or iMessages for three days I have tried everything and it still won't work
Hi Chris thanks for the reply , my iMessage was working until I listened to voda domes instructions to do a network reset now it's says waiting for activation , I have reset the phone I have a SIM card change as Vodafone thought my SIM card was faulty and took the phone back to the shop and changed it for a new one , I've been on many forum sites and a lot of people are having the same problem as I can send a txt message bit can't receive them Andy account is set up correctly on vodafones side ... I am we'll and truly lost for ideas on what to do .
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My iphone has a problem, it simply does not work, the screen is all black with a few colorful scribbles and images blend, I used it only took 6 days and returned to service when operated only 7 more days and it happened again the same thing, what do I do?
Reset the PRAM
Reinstall the operating system from the dvd (you will not loose your data) -
Hi, I have just changed contract and phone and wish to transfer the content of my iphone 4 to my new phone device which is not and I-product. When I attempt to sign into i-tune to transfer the item to dropbox, i am unable to sign into i-tune. Help pls.
Hi, Kilted, I shall put it as below:
Cancelled a contract on my Iphone and started another contract with Samsung Note 2 on O2. Managed to transfer almost all my data bar the content of my notes through drag and drop from itune to sKies prior to contract cancellation.
When I later connected the iphone to the laptop to carry out an advise of going into itune to drag and drop the note content into dropbox from where I could pull into the samsung device, I was denied access into itune with my id , the same which has facilitated my access to this chat community.
Question then: Am I not able to use itune again because of the contract cancellation? -
I had Premier pro given me by the college I attend and do no use wi fi and do not use cloud. My laptop completely died and will be sent back to Apple for exchange. How can I reinstall Premier Pro on a new Apple computer since the old one is completly dead and could not be unregistered?
Hi,
You have not specified which version of Premiere Pro was given to you. If you don't have the disc (which i suppose you don't have) you will have to download it online.
As far as your registration is concerned, for Premiere Pro CS6 or earlier you will have to reach Adobe chat support for further help: http://helpx.adobe.com/contact.html
For Premiere Pro CC and later, you will not have much problems reactivating it.
Thanks,
Rameez -
okay so i have been trying to contact apple for days now but i was just thinking why do we have to only choose between white or black for the digitizer? would i be able to send my ipod into apple to get it customized to a different color besides that?
Apple does not offer custom colors. I'd suggest you get a skin for your iPod. Those are available in hundreds of colors and patterns and since they're not permanent, they don't affect the iPod's warranty and you can change if you ever get tired of the skin you chose.
Regards. -
i have a really really big problem to my iphone icloud please help me i could send you my birth certificate for confirmation that im the real user please help me apple.corp and please tell me if this is not possible to be done it almost a month that i cant use my iphone.
thank you for those who read this
<Email Edited by Host>Remove your email address. This is a public website, and you are addressing thousands of strangers.
After doing that, tell us what your issue actually is. This is a user-to-user technical forum. You are not addressing Apple here. -
HT1688 iphone 5 lock button not working. THe phone is 9 months old. What to do??
iphone 5 lock button not working. THe phone is 9 months old. What to do??
Then you still are in your Apple one year hardware warranty and can get it replaced/repaired.
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has anyone had there ipod touch repaired or serviced through apple for a broken screen (internal) if so how long did it take to get it sent back
Not really. Is say "pending"
pend·ing
/ˈpendiNG/
Adjective
Awaiting decision or settlement.
Preposition
Until (something) happens or takes place: "they were released on bail pending an appeal".
Synonyms
adjective.
pendent - undecided - unsettled - outstanding - pendant
preposition.
during - until - till - to -
my 3G service in my iphone 4s is super slow when im sending any pic it takes for ever even i changed to wifi or 3G still super slow
you have done http://support.apple.com/kb/ts4429 this. so try going to repair place (paid) or try downgrading ios (not support on this website).
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My iphone 5 will freeze up and turn off and back on. It will go to the apple screen and then go black MULTIPLE times before it comes back on. No buttons work while this happens. My phone is a week old.
User troubleshooting is restart, reset, restore from backup, restore as new. If you perform these steps and it still doesn't work, then make an appointment at the Apple Genius bar and have the hardware checked.
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