My iphone was stolen and then returned months later after I already got a new iphone the old iphone is disabled I sold it on eBay and don't have a computer to enable it will Genius Bar fix my phone and at what cost
My iphone was returned to me and its disabled because I reported it stolen months ago. Will Genius Bar enable it so I can sell it on eBay seeing as I already got a new one?? I don't have a computer to connect to iTunes. Will they charge me?
Genius bar appointments are free. To remove the passcode on a disabled iPhone requires forcing the phone into recovery mode & restoring it, using iTunes on a computer. Whether the genius bart will do this for you is a good question. I suspect if you can prove the phone is yours, there shouldn't be any issues. Only one way to find out, & that's to make an appointment.
Good luck.
Similar Messages
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What if the I-Phone states it is disabled connect to iTunes and when you don't have a computer available that is sync with phone, but are using a different computer. You can't trust the computer from your phone because it is locked. How do I gain access.
bubblesblom wrote:
Okay, so my friends think it is funny to change the passcode on my iPhone.
Maybe you should get new friends.
I'm not sure that recovery mode works when you have to trust the computer, but did you try it?
If you can't update or restore your iOS device - Apple Support
If that won't work, perhaps you can use Find my iPhone from a computer in your iCloud.com account to erase the device.
iCloud: Erase your device - Apple Support
This has nothing to do with the Find my iPhone app being installed on the phone, but you do have to have Find my iPhone activated in the iCloud settings on the phone. -
a
If the contacts on the old phone were synced to a mail account or iCloud account, then they will be easy to recover. Just sign into your iCloud account on the new phone (Settings > iCloud) and then enable the 'Contacts' option. If the contacts were stored in your iCloud account, they will now appear on the phone.
If the contacts were stored in a mail account such as Gmail, Yahoo, etc, then add that mail account to the phone in Settings > Mail, Contacts, Calendars > Add Account. Then make sure the 'Contacts' option is enabled here as well.
If that still doesn't work you may need to try to recover them from an iCloud or iTunes backup of the old phone -- do you have one of those? -
What if you don't have insurance for you iPod touch will they still fix it.
As you know my iPod has been having issues so I was wondering if I can exchange my iPod. But I don't know the requirements for exchanging your iPod touch. What do you need. Or can I get repaired.
My issues are:
-broken screen
- app issues
- screen not responding
- screen zooming in
- killing battery very quickly
- not updating
Does this mean that I need to buy another one or what should i do I need advice.Apple will exchange your iPod for a refurbished one for this price:
Apple - Support - iPod - Repair pricing
Yu can make an appointment at the Genius Bar of an Apple store for the exchange. -
Hi! My iPhone was stolen - what can I doing? My Face Time is turn ON, maybe it's better? Who can you help me? Maybe you have an idea? Please - help me. Iphone was stolen in my office (it my client, but I do not know who).
The only way to track your phone is if you had find my iphone installed and activated, then you go to icloud.com log in and track your phone.
If you didn't set it up then there no way to track it.
Not sure what facetime has to do with your stolen phone. -
My iPhone was stolen a few days ago. It appears to be offline on the Find My iPhone app. If the person who has it turns it on only for a brief moment and then turns it off immediately, will the location still be found? Once it returns to being offline will the location still be sent to me? And also, how can I retrieve my pictures from my iCloud?
Anything is possible.
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A month ago my iPhone was stolen, I turned on Activation Lock but it never came out BUT an hour ago somehow my apple ID was changed and someone removed from the account both my iPhone and iPad and the iPad was also remotely wiped. As soon as I saw it I recover the password and return the access to my iPad. But iPhone is not registered for my apple ID any longer. Can Apple help me somehow? I have all the documents and the iPhone box. Will they lock the iPhone and return me access to it. I'm sure it's been attached to another apple ID.
PS. the apple ID I'm using on the discussons is not the hacked one.Try contacting the Apple account security team and ask: http://support.apple.com/kb/HT5699.
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My iphone was stolen and we actually recovered it using the find my iphone app! Is there a way I can tell what the thief might have looked at in the interim? I know about hitting the home button twice to see recently used apps, but what if they then swiped to close them? i just want to know if this <bleep> was looking through my private info. TIA
Sorry marcia,
There is no way to tell what activity went on on your device when it was out of your hands.
Sorry,
GB -
This morning my iPhone was stolen from me, I immediately called it and it had been turned off. So, I went right home to activate the Find My iPhone app on the website so it would call my other contact number. Then going to my AT&T store I was told to go home and submit an insurance claim. Later this evening, I tried to access my iCloud account and I couldn't. Finally, I found an series of emails from Apple at 5:15pm and on verifying my Find My iPhone activation had been disabled and that my iCloud ID had been changed to *********. I don't know who the heck this person is, but they've managed to deactivate the Find feature and hack my iCloud ID email address. How can this happen? How do I get Apple and Gmail to prosecute this person? I still don't know the full extent of what has been hacked into. Does anyone have any helpful insight? Thanks
<E-mail Edited by Host>In terms of your account the best thing to do would be to change the password.
Also just letting you know that you aren't talking to Apple, the people here are Apple product users like yourself. If you wish to speak with Apple follow the link below and call the number for your country:
Contacting Apple for support and service
Hope this helps -
i think my iphone was stolen before being sold to me, i need help finding out who the original owner was to unlock the phone. any ideas on numbers i could ring? im super gutted
If you are trying to activate an iPad or iPhone and it is asking for a previous owners Apple ID and password, you have encountered the Activation Lock. This is a security feature that prevents thieves from setting up and using a stolen or lost iPad or iPhone. You have no alternative. You must contact the previous owner to get permission to use the device. If you cannot contact the previous owner return the device to where you bought it and get a refund. You will never be able to activate the device and no one can help you do it.
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Hi, my iPhone was stolen and now i can't receive messages from people with iPhones. What do i do to fix this problem, and get my old messages? This has been a problem for 3 weeks!
This won't get your old messages back but will help with new ones: https://selfsolve.apple.com/deregister-imessage
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Hi Apple! I am having a few problems with my 6 month old iPad mini (ios 7.1.1). I am using my iPad and then some time later it just restars! Don't know why and it just keeps doing it! Please fix or if I restore my iPad will it do any good? Thank you
Plug your iPad into your computer, open iTunes, and click Restore. This will reset your iPad to factory settings, so make sure everything important is stored safely. Once the restore is complete, do NOT restore from your backup.
If you still have problems, take the iPad to the Apple Store or another AASP (Apple Authorised Service Provider). If you're still within warranty, any service will be of no cost. Check your serial number here or find your receipt.
Hope I've helped!
PS: This is a peer-to-peer forum. Apple generally doesn't pay attention here. -
My partner's iphone was stolen last week and they have changed the password to her Apple ID. They also have access to her email. She can't change her email password for 1 month. She has bought a new iphone. How can she get it activated?
She may want to contact Apple account security: Apple ID: Contacting Apple for help with Apple ID account security
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my iPhone was stolen. I just got a new one and am trying to backup my contacts and data from iCloud. How do you do that?
If your backup is in iCloud, and your new iPhone is already set up, go to Settings>General>Reset, tap Erase All Content and Settings, then go throught the setup screens on the iPhone and when given the option, choose Restore from iCloud Backup and follow the prompts. (If it isn't set up yet, just choose this option when setting it up.)
Be sure your iPhone it connected to wifi and your charger while it is restoring the backup. -
How do I get back control of my Itunes account? My iphone was stolen and info was changed.
My iphone was stolen. The thief reset the password on my itunes accounnt, then they changed the DOB, the security question and the recovery email. They also spent my itunes credit buying aps. I know this because I still get email notifications of what is being done with the account. How do I get back control of my account?
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store. They may not be able to do anything other than deactivate the account, but you can discuss it with them.
Regards.
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