My ipod if frozen and has a picture of the itunes logo and the usb connector what does this mean

My ipod screen is frozen with a picture of the itunes logo and a picture of the usb connector...was trying to update and restore the ipod but with no luck

Connect the iPod to your computer and restore via iTunes.
iTunes 10 for Windows: Update and restore software on iPod, iPhone, or iPad
If you get an error what is the error?

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