My ipod is icloud locked and i can't remember the password

My cousin recently reset her iPod and when she turned it back on it was locked asking for her Apple ID and password. she can't remember it and when she tried to restore her password it asked for a recovery key. Can anyone help?

You are running into the Activation Lock
iCloud: Find My iPhone Activation Lock in iOS 7
You have to recover the Apple ID and PW and enter it.
Is there a way to find my Apple ID Name if I can't remember it?
Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information.

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    Is there a way to find my Apple ID Name if I can't remember it?
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    If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information.

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