My ipod is not showing up in the left hand column on itunes. I have tried the trouble shooting methods but nothing is working. My ipod nano also will not play.

Question

My ipod nano is not showing up in the left hand column of itunes. It says connected on the ipod and I can find it in my computer but its not there on itunes. I need it as I want to restore it to factory settings. I have tried the troubleshooting methods that are on the Apple website but no luck.
Also my ipod is not playing. I found a way to upload all my music to my new computer. I followed a guide given to me on wiki and it worked. However, since then I cannot get the ipod to play. The menu is there, it turns on, all the playlists are visable but when I press play it does nothing or flicks briefly on to the page to play but then flicks back to the list again. I have tried all the troubleshooting on the Apple website but again nothing. I wanted to restore it to factory settings but to do this you have to be able to access the ipod in the left column on itunes which obviously I can't do. That was happening before the ipod stopped working. The two issues are separate.
Thanks and hope you can help me.

Answer 1

I have sorted it myself!!
Ipod is now in the top right corner, last time I clicked on it, it ejected it but by clicking on the actual ipod icon then it brings up your ipod. I restored it to factory settings and synced all my music and it now works again. Hope this can help anyone who ends up with the same problem.