My Ipod Nano (6th Gen) screen is frozen on an "ok to disconnect screen. i got this thing this morning and i really regret it!! HELP!!

HEEEEEELLLLLLPPPPP!!!!!
My brand-new IPod Nano (6th gen) is frozen on an "ok to disconnect screen. This happened right after ITunes said it was in recovery mode. The ipod said "do not disconnect" before and, Like an idiot i disconnected it, now it says "ok to disconnect". it has been like that for over an hour. I think it's a bit of a lost cause. im about ready to hammer this thing. Can anyone help???????

Go to your Main Menu, then Setting and then Reset Settings. That helped me once with another issue.

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IPOD nano 6th gen recovery problem?

I am trying to restore my ipod nano 6th gen to factory settings as I was having problems with it. I followed the promps and now it just sits there saying "Do Not Disconnect" with the flashing circle with a bar through it. Can anyone help?
Thank you very much.
Jeff

Try posting in the iPiod Nano forum. This is the iPod touch forum.

My ipod nano 6th gen fell out of my pockey and the screen cracked badly, is there any coverage for this under warranty? I just bought it a month ago. If not what are the options for getting it fixed

My ipod nano 6th gen fell out of my pocket and the screen cracked badly, is there any coverage for this under warranty? I just bought it a month ago. If not what are the options for getting it fixed? It is pretty frustrating, it fell from about 3 feet out of my pocket and now looks like it was beaten by a hammer.

Debbie:
deborahfromwindsor wrote:
he advises restarting by inserting the OSX disc and pressing down the C button to reboot from there then selecting disk utility, hard disk and repair.... Does he mean me to hold down the C key on the alpha keyboard or the ctrl key?
Should I just ask for my money back??? If it is a simple repair do I just literally push the disc in, push the power button and hold down the C button?
That's where I would begin, too, with
Repair Disk
Insert Installer disk and Restart, holding down the "C" key until grey Apple appears.
Go to Installer menu (Panther and earlier) or Utilities menu (Tiger) and launch Disk Utility.
Select your HDD (manufacturer ID) in the left panel.
Select First Aid in the Main panel.
(Check S.M.A.R.TStatus of HDD at the bottom of right panel, and report if it saysanything but Verified)
Click Repair Disk on the bottom right.
If DU reports disk does not need repairs quit DU and restart.
If DU reports errors Repair again and again until DU reports disk is repaired.
If DU reports errors it cannot repair you will need touse autility like TechTool Pro,Drive Geniusor DiskWarrior
First we need to determine if the issue you are experiencing with the computer is software or hardware based. Once we have gotten things sorted out there should be time enough to make you decision about keeping or returning it.
cornelius

My Screen quit on my ipod nano 6th gen... still syncs to my mac but the screen functions wont work... Whats up with it?

My Screen quit on my ipod nano 6th gen... still syncs to my mac but the screen functions wont work... Whats up with it?

Read the PDF user manual for a possible solution: iPod Manuals and/or iPod Nano Support
Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase.
If you also purchased AppleCare, then your warranty is extended for technical support and hardware coverage for two years from the original purchase date of your iPod.

My ipod nano 6th gen doesn't start. When I plug it, only blink the apple logo on the screen. I try to reset it holding by 8 seconds start button and volume down and doesn't work. My Ipod doesn't have any shock or water damage. How can I do?

My ipod nano 6th gen doesn't start. When I plug it, only blink the apple logo on the screen. I try to reset it holding by 8 seconds start button and volume down and doesn't work. My Ipod doesn't have any shock or water damage. How can I do?

Hey rulosrojos,
The article linked below details a number of troubleshooting steps that can help restore functionality to your iPod nano.
iPod nano (6th generation): Hardware troubleshooting
https://support.apple.com/en-us/TS3474
Sincerely,
Allen

IPod Nano 6th Gen - Functional but white screen on pressing wake/sleep button

Hi
I have an iPod Nano 6th Gen (out of warranty & applecare) - hasn't been dropped etc & never had any trouble.
This morning I got the white screen after unplugging it from charging.
I have tried hard reboot (power button + vol down). I have put it into disc mode (hard reboot + both volume buttons) and restored it to factory settings from itunes (10.6.3) . I've even put it into diagnostic mode and looked around to see if there were any tests I could do.
Functionally the ipod works ok - plays music, volume changes, and it will shuffle on shaking/ play pause on double pressing the power button.
The problem is when I switch off the screen by pressing the power button once - if I try to switch the screen on again I only get the white screen (although this doesn't affect music playing etc).
The way to get around this is either doing a hard reboot (which is a pain as it removes all my settings) or by switching off the ipod, waiting 5 minutes, then switching it on again (this preserves my settings). If I switch off the ipod and try to switch it back on within 5 mins, it's straight to the white screen.
The only other odd thing I noticed was that the screen was shaky/jolty and graphics not quite lining up etc, but this only lasted 10s and went once I started playing music...
Any ideas as to what is causing this? I'm guessing maybe a hardware problem but it seems strange that there is no white screen on switching on, just from waking.
It was a present from my dad and I'm very fond of it so would like to keep it/fix it if possible!
Thankyou!

Hello bfsf,
Welcome to the Apple Support Communities!
I understand that your iPod nano (6th generation) displays a white screen after waking from sleep. First let my say that you have completed some great isolation and troubleshooting steps on your own. Because the issue is still present after the fantastic troubleshooting you already completed, it may be necessary to have this iPod evaluated for service. If you would like more information on this process, please read over the information in the attached link.
Apple - Support - Service Answer Center
Cheers,
Joe

Ipod nano 6th gen touch screen stopped working please help

Everything on the ipod nano 6th gen is working except the touch screen and once it goes to sleep i have to hold the sleep button and the volume down button to turn it back on. I went into the volume -, sleep, volume + menu and went through the tests and in the touch panel error check section it says i have IC error reported: 0xFFFFFFFF. Please help as i have reset and restored and update itunes etc. Do i need to send it in to apple? The touch screen was working at one stage and then i disconected from the computer while it said eject first (this is when the touch screen stopped working) and put the ipod on a different computer. The first computer was windows 7 which i used just to charge it a little and the second one im using is windows vista.

I have had the same problem and changed three Nano's. Each time the fault is diagnosed by Apple as "water damage".
If you take your Nano to one of their maintenance centres they will look into either the headphone socket or the power dock and and tell you that you have infringed the warranty by somehow getting the thing wet.
Basically is a poorly designed piece of kit whereas a simple shuffle is way more robust.
I have given up with my Nano and am now using an old model

I have my ipod nano 6th gen. I cannot sync it, and this message appeared to the screen. " The ipod cannot be synced. The required folder cannot be found." how is it? Please help to fix this. thanks

How to fix my newly acquired ipod nano 6th gen? i cannot sync it because it always appear to my screen that it cannot be synced. the required folder cannot be found? how is it?

Is your iPod configured to sync photos? If so, try disabling the syncing of photos and see if the error message goes away.
Anything change with your iTunes library since the last time the Nano was able to successfully sync?
B-rock

How much will apple charge me for fixing a cracked ipod nano 6th gen screen??

Well I don't have any warranty and i want to get my ipod nano fixed! So how much will apple charge me to fix a cracked ipod nano 6th gen screen????

They won't actually "fix" the iPod, but instead will replace it with an exact refurbished replica. See this page for pricing.
http://www.apple.com/support/ipod/service/prices/
B-rock

My ipod nano 6th gen screen is white ive tried the hard disk mode with the power and volume buttons and it still wont work any suggestions?

my ipod nano 6th gen screen is white ive tried the hard disk mode with the power and volume buttons and it still wont work any suggestions?

You can try Restoring it in iTunes but I believe you will end up needing to have it serviced.

My ipod nano 6th gen. is showing a blank screen

My ipod nano 6th gen. is showing a blank screen and nthing happens while pressing volume down button and on or off button HELP PLEASE.........

Same issue. Have tried connecting it iTunes to see if it's recognising it for restore?

My ipod nano 6th gen has white screen

please help my ipod nano 6th gen has white screen and wont go away, ive put into disk mode (dfu) and restored on itunes and still no resolution....ive tried hard reseting and still nothing

It might also be a good idea to let the iPod's battery fully drain. Then charge it back up and restore it once more in iTunes.
Otherwise, it's likely a hardware issue with the iPod's LCD display, meaning you'll need to take or send your iPod in for service either via Apple or a third party repair service. Here is Apple's repair pricing.
http://www.apple.com/support/ipod/service/prices/
Note that they don't actually repair the device, but exchange it for one of the same generation, model, and capacity. A third party service will actually replace the damaged part for a little less. Google "iPod screen repair" and you should get a number of results to work with.
B-rock

When connect ipod nano 6th gen i get error message "you need to format the disk in drive G: before you can use it Do you want to format it?"

when connect ipod nano 6th gen i get error message "you need to format the disk in drive G: before you can use it Do you want to format it?" Any suggestions please

Hi Michael
These are the answers
to your questions
What is the OS version, Windows Server 2008?
Microsoft Windows [Version 6.0.6001]
SP1
On which disk you choose to install it, the C: drive?
I have Raid 5
What
is the output of the Checkdsk?   It find Nothing
Could
you please upload us a screen shot? I have no
Screen shot
Is
the C: drive is a external drive? NO
Besides,
have you manually assigned the drive letter?
NO
Thanks

IPod nano 6th gen (brand new) doesn't recognize when headphones are plugged in

I have a brand new iPod nano (6th gen), and it doesn't detect when headphones are plugged in. I have read that the problem can ocurr because the headphones are not correctly inserted (which is not the case.. i'm absolutely sure about this) or that the headphone jack has dust inside (which is also not the case, since it is brand new).
This is what happens:
When i play a song, and then press the sleep/wake button to turn off the display, the music stops. Or if i let the music play, it stops when the screen times out and turns off. These two things occur because the ipod "thinks" that there are no headphones inserted.
When i try to activate the FM radio, the radio won't start because it says that there is no radio signal (which occurs when no headphones are connected).
Needless to say, the microphone and volume controls of the iphone headset, don´t work at all (they even work on the ipod shuffle!).. and because of this, no voice recording for me!
It's a shame, because the FM radio is completely useless, and music playing only works by activating the "double click to play" option in the settings menu.. but it is somewhat cumbersome the process of "play music - turn off the screen - double click to resume playing" every time I select a song.
The headphone detection has only worked randomly when the ipod is connected to the computer, but i haven't been able to figure out under what conditions this occurs. I have read about this issue, and I only would like to know if this is a firmware bug of the 1.2 version. I tried unsuccesfully to downgrade the firmware to the 1.1 version (maybe because the ipod shipped with the 1.2 version).
I have also restored the device in itunes, with no luck.....
Thanks in advance for any useful answer!

Thanks for your answer...
The headphones that i'm using, are the ones that were included with the iphone 4 (so, they are original).. however this shouldn't be a problem, as the ipod should work fine with whatever headphones i choose to use (sound quality will vary, of course).
The ipod does the same with the headphones that were included in the box, and with every pair of headphones i have used to test, so i'm certain that the ipod has an issue.
I hope that the picture is clear enough.. here you can see that the headphones are fully inserted, and the ipod is not recognizing them.

IPod nano 6th gen won't play my music.

My iPod nano 6th gen has worked fine for years and when I synced it recently it would play some tunes fine, cut some off mid-way through and skip some completely. The first thing I done was just tried to sync it again but this didn't make a difference so I reset my iPod through iTunes and synced it again but this made it worse, when I pressed play it comes up with the pause button but if I go to the next screen where you can see how far through the song is the bar wasn't moving, so the tunes aren't playing, so following this I formatted my iPod on my pc and then reset it on iTunes (I had to replace the folders I had removed during formatting) and that didn't do anything it still won't play anything. It's not my headphones as they work fine in my pc, and it's not my music as it worked fine before and they all play fine on my pc. What else can I do?

What do you mean by select tracks? It will only play particular tracks or repeatedly play a particular track? What format are these problem tracks in?
B-rock

My Ipod Nano (6th Gen) screen is frozen on an "ok to disconnect screen. i got this thing this morning and i really regret it!! HELP!!

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