My iPod Touch (newest generation) won't sync and is not being recognized by my computer OR iTunes. It WILL charge through the wall charger. It is now stuck on a screen directing me to connect to iTunes. What can I do?

I have restarted, reset, erased all data and network settings, tried different ports and different cords, restarted computers, reinstalled and updated iTunes... and now I cannot use my iPod at all. It is less than 6 months old, Apple won't help me on the phone unless I pay, and the nearest apple store is 2 hours away.

Try:
- iOS: Not responding or does not turn on
When it says place the iPod in recoverymode use one of these programs.
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
For MAC or PC
The Firmware Umbrella - TinyUmbrella
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Similar Messages

Ipod touch (5th generation) won't sync all selected music in itunes.

ipod touch (5th generation) won't sync all selected music in itunes version 12.0.1. Under the summary tab, I've selected "Sync only checked songs and videos." In the music tab, I've selected the various albums and artists I want. I click on "sync," and some albums sync, others do not. Often, only some tracks of the selected albums sync. Additionally, some albums sync that I haven't even selected. My computer's operating system is Windows 8.1. Please help - thank you!

Providing the songs play OK in iTunes on the computer and you do not have any Restrictions set that wold prevent syncing those songs (Settings>General>Restrictions; iTunes purchases only)
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.

My ipod nano 5th gen. wont turn on and is not being recognized on my mac or itunes

my ipod nano 5th gen. wont turn on and is not being recognized on my mac or itunes

What have you tried so far in terms of troubleshooting? After leaving the Nano to sit and charge for at least 30 minutes, try resetting it by pressing and holding both the Select/Center and Menu buttons together long enough for the Apple logo to appear. You'll want to make sure the Hold Switch is not in the On position as well.
B-rock

My Ipod touch 3rd generation won't sync apps

Ipod touch 3rd gen won't sync apps. Can't find a trouble shooter for this. Maybe I am looking in the wrong spot. It has never happened before. What can I try?

Thanks for the great suggestions! I just worked out how to fix it! For some reason, I had to manually transfer the purchases from the ipod to the computer (never have had to do that before). Once I did that and re-synced, it worked fine.
BTW, answers to your questions in case it helps someone else:
-no, I don't have restrictions
-yes, always use the same computer to sync
-yes, always the same account
-yes, error message was "Itunes cannot sync apps to the ipod because the apps installed on the ipod could not be determined."
I managed to fix it! Thanks for the help!

IPod Touch 2nd Generation won't sync photos anymore

Hi all,
My iPod Touch 2nd generation is running OS 3.1.2 on iTunes 9.0.2, Mac OS 10.6.1. It recently automatically removed all the photos from my iPod Touch and won't let me sync them anymore. I go to the Photos tab on iTunes and the albums/events I want to sync are selected, but when I hit the sync button, I can read the status on the iTunes window stating it's syncing music, then contacts, then whatever, and when it comes to photos, it just flashes "syncing photos" for a millisecond and keeps on going. No error messages, nothing. At the end, no photos are on my iPod and the memory status bar on iTunes shows I have a certain GB of music, apps, other, but no photos.
I've tried to sync all everything from iPhoto just to give it a try, with no luck.
Any ideas?
I've tried to restore my iPod, it works for the first sync, but when I connect the iPod the second time, it removes all the photos again.
Thanks
Tadeu

uncheck the Photos Sync and hit Sync. Let it finish. Then go back and check it again and hit Sync. See if that works.

HT1459 my ipod touch 4th generation is completely locked out. its not being recognised in itunes for us to do a restore. how can we reset the ipod?

can anyone help with a completely locked down ipod touch 4th generation? its not being recognised in itunes!!!

Download RecBoot and see if that will kick it out of recovery mode.
Try doing a manual install following the instructions in the link below.
Basic troubleshooting steps.
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 

Ipod touch 3rd generation won't sync.

3rd generation Ipod touch won't sync with itunes. I downloaded the new software, reset the ipod, went through the trouble shooter and my comp nor itunes recognizes my Ipod. Any tips?

What do yo mean by "but won't load."?
Since the 3G iPod does not have cameras, the only way to get phots on the the iPod is to:
- Sync them to the iPod
- Save them to the iPod like saving an email attachment. Those would be in the Saved Photos album
To get synced phtos from an iPod back to a computer you need a third-part program like PhoneView or TouchCopy.
Saved photos are imported from the iPod via iPhoto, Image Capture or similar program

My iPod Touch 5th Generation won't sync to my computer

It'll sync to iTunes but not to my computer (the folder that normally holds all my pictures isn't in the My Computer part). It's never had this problem before. My iTunes also keeps saying "iTunes was not installed properly. If you want to import or burn CD's, reinstall it" or something to that affect. Yes, I've uninstalled iTunes and everything to do with Apple and reinstalled everything like eight times but it keeps on doing it. I've given up at this point because I've followed every step that the support has given but to no avail. But I have noticed one thing: in device manager while my iPod Touch is plugged in, it does get recognized but there is an '!' mark on it. The 'Apple Mobile Device USB Driver' that is normall in the 'Universial Serial Bus controllers' section has moved.
When I right click on the 'Apple iPod' thing, it shows an error saying "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)". What do I do? It's not all that bothersome but it is annoying. I'm certainly not buying another iPod Touch just to fix this. Much help is appriciated but please don't give me links to those useless support sections where they say to uninstall everything Apple related and then reinstall it because I've done that like eight times.

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

IPod touch 3rd generation won't sync with my mac

I have a 3rd gen iPod touch that I haven't used in years. I recently found it and tried to sync it with my mac to get the photos off of it but it won't sync. It comes up in iTunes and iPhoto but won't load.

What do yo mean by "but won't load."?
Since the 3G iPod does not have cameras, the only way to get phots on the the iPod is to:
- Sync them to the iPod
- Save them to the iPod like saving an email attachment. Those would be in the Saved Photos album
To get synced phtos from an iPod back to a computer you need a third-part program like PhoneView or TouchCopy.
Saved photos are imported from the iPod via iPhoto, Image Capture or similar program

Ipod Touch 4th Generation won't sync- Help?

Hi,
I have an iPod 4th Generation.
I understand that the iOS 6.1.3 software update is the most 'updated' this generation of iPod can be, but I have noticed that I am unable to sync with the itunes currently on my PC.
I have been using Pandora for music (being as I have no music on my iPod) but I would like to be able to get music on my ipod as to use it outside of my home.
I have not yet synced this iPod to the itunes on this PC, it would've been the first time had I not run into issues.
Thank you for your help

What happens when you try to sync?
Was the iPod previous synced to another iTunes library/computer?
Have you successfully synced from this iTunes library/computer before?
Do the songs play in iTunes?
Do you have the right boxes checked to sync?
iTunes: Syncing media content to iOS devices and iPod
If the iPod was synced with another computer/iTunes library then yo can:
- Sync only music and vidoe susing the manual method specified in the link above.
- Make this copmuter/iTunes library your syncing computer in order you to sync al media to the iPod.
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities

Ipod nano 4th generation won't sync required file not found!!!

I had my computer fixed and so I had redownload itunes again.All my my music got saved to a folder as a backup.Well when I downloaded it,I put all the songs on itunes and tried to sync my ipod to add new music.But,it kept saying it won't sync since required folder is not found.I've looked everywhere online to see what to do.I tried uninstalling everything and again multiple times.The same error kept popping up.I switched to Manually manage music to see if it fixed the problem but no.A different error "the song....could be copied error ..." I switched back to sync.Nothing worked!!I tried restoring but it took so long as if it couldn't work it out.Previously I had this same computer fixed and when I downloaded again itunes it worked perfectly fine until now.Can somebody please guide me what to do?I cannot afford a new one.

That can sometimes indicate a photo cache issue. If you remove the current ipod photo cache, does that get you past the error?
For instructions on where to find it, see the following document:
iTunes: Understanding the iPod Photo Cache folder

Is there no hope for my ipod touch if it won't even turn on or get recognized by my computer?

I cannot get my ipod touch to turn on. The computer doesn't recognize it. I have tried all the reset options. I have tried plugging directly into the wall with a wall charger. I have updated my itunes!!! There is no water damage. HELP. It is very frustrating to spend that amount of money and only get about a year and a half of use???

Have you tried another cable?
After charging it for awhile see if placing the iPod in recovery mode will allow iTunes to see the iPod. For recovery mode see:
iPhone and iPod touch: Unable to update or restore
Next see if DFU mode will do it.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

My iPod touch 5th gen went black and is not being recognized by my computer?

My iPod touch 5th gen was working perfectly fine about an hour ago i was taking pictures talking to my friends. I had it in my pocket for about 30 mins without using it and when I went to grab and check on it went completely back and I thought it was dead but I remembered it was charged more than half way. When I got home I plugged it in my computer and it doesn't appear on my computer what do I do?

Dang, if you had a Windows, I'd definitely be able to help you. Maybe try restarting your computer, & re-installing the Apple Mobile Device Support & iTunes under your "programs" on your computer settings. Idk if this helps because I have Windows not Mac :/ Best of luck.

5g 30gb u2 ipod will only charge, and is not being recognized by my computer (windows vista)?

i've tried everything and then just yesterday I tried to sync it and i did. but today it won't pick it up. it just lays there charging
this has been going on for like 3 months already!

I am afraid that the solution did not work... the ipod touch of mine seems really not functioning. It receives an electric isgnal from the computer but it doesnt sync at all... Whenever I put my ipod touch off and plug it to my computer it turns on but it doesnt sync... .. Moreover, I have used different PCs so as to try it syncing.. I have used mac book pro and windows 7 laptops but it gives similar feedback, which is NO FEEDBACK at all...

Ipod touch 3g won't charge through usb wall charger

all of a sudden, my ipod touch won't charge through the wall charger i have that i always use, but i can charge from my laptop usb port, does anyone know why, cause the wall charger is broken and im getting a new one, and it doesn't work, do i need to send it to apple to get it fix?

The ipod touch 3rd gen has to have a specific type of wall charger to work, go to http://www.thinkgeek.com/computing/usb-gadgets/b43f/ this little device will fix your problem right up! it costs less than a new wall charger too!

My iPod Touch (newest generation) won't sync and is not being recognized by my computer OR iTunes. It WILL charge through the wall charger. It is now stuck on a screen directing me to connect to iTunes. What can I do?

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