My iTunes account will open, but whenever I open my iTunes store on my computer, all I get is a blank screen. I've tried a lot to fix this, but nothing works. How do I fix it?

I can't get my iTunes store to load. I can open iTunes, but my iTunes store is blank except for iTunes Store across the middle. How do I fix this?

Hi there steelgirl15,
I would recommend taking a look at the troubleshooting steps found in the article below.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
-Griff W.

Similar Messages

I have two apple accounts, but can only access one. I did all the steps to recover the older account's password but nothing worked. I need to access the older account to update apps. Also would there be a way to just combine both accounts?

I have two apple accounts, but can only access one. I did all the steps to recover the older account's password but nothing worked. I need to access the older account to update apps. Also would there be a way to just combine both accounts?

Were you able to reset the account's password ? If not then how did you try to get it reset e.g. http://iforgot.apple.com (which would have sent it to the rescue email address if you have one on that account) ? You can also try contacting iTunes Support in your country to get it reset : http://support.apple.com/kb/HT5699
And no, accounts can't be merged nor content transferred between accounts.

I have iOS 7. When I go to the itunes store on my ipod touch it gives me a blank screen with nothing on it. I restarted my ipod touch and it didn't work. Can someone help me with this?

I have iOS 7. When I go to the itunes store on my ipod touch it gives me a blank screen with nothing on it. I restarted my ipod touch and it didn't work. Can someone help me with this?

- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Go to Settings>iTunes and App stores and sign out and sign back in
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

I can't get into my iTunes Store. Every time I try, it force closes. I've already tried restarting my phone and that's not working. HELP!!

I can't get into my iTunes Store. Every time I try, it force closes. I've already tried restarting my phone and that's not working. HELP!!

someone suggested to open your music app and access the store from there first, once done then you can go to the itunes store app, try it and see if it works

Click on the iTunes Store it only loads half way and gives a blank screen...

My internet connection is fine, and when I open up iTunes everything comes up right, my iPod works perfectly. But when I click on the iTunes Store it only loads halfway and gives me a blank screen. HELP!

There are at least 20 threads pertaining to this problem (some from last year, one I saw was from 2006). I suggest anyone who visits this thread redirect to https://discussions.apple.com/thread/3223139?start=0&tstart=0. It has the two most popular solutions and anyone with ongoing issues can discuss and/or form an unruly mob there.

I am trying to download xfinity tv go app. I can not find it in my App Store and can not download it from the comcast website. All I get is a blank screen in the App Store. My Apple ID is associated with a Canadian address. How can I find the app?

I am trying to download xfinity tv go app. I can not find it in my App Store and can not download it from the comcast website. All I get is a blank screen in the App Store. My Apple ID is associated with a Canadian address. How can I find the app?

Its possible the App is not available in the Canadian store if the link doesn't work for you.
https://itunes.apple.com/us/app/xfinity-connect/id320788270?mt=8

Suddenly, Firefox won't load many websites. All I get is a blank page. I tried the fix suggested in knowledge base. Used 3 different virus/malware screens. No viruses, but some adware. Removed those, but it still doesn't work

Many common websites won't load, all I get is a blank page. I am running Windows Vista. Tried virus scans, got rid of some adware but it still doesn't work. I am now using Google Chrome. I've used Firefox for many years, but this isn't acceptable
== URL of affected sites ==
http://www.amazon.com
== User Agent ==
Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.70 Safari/533.4

Update: This is NOT just related to "Yahoo" pages, while this problem first began with some of my Yahoo pages, it is now also happening with other NON Yahoo things I want to load up. Like Twitter, or Links in emails that load Blank, or even images within emails that show up Blank in the preview part of Yahoo mail. It is NOT a Yahoo issue as I have loaded up my Yahoo Mail in IE and Chrome, and everything loads wonderfully. I can even load up sites like Twitter, and other websites that will NOT load in Firefox, but they come up fine in other Browsers.
I have done the ONLY suggestion that came from Firefox Tech support, to load up FF in Safe Mode, but the problems still exists. I have uninstalled FF and re-loaded it, but the same problem is there.
Does anyone have any ideas here at all? I can't seem to get any Fire Fox help, so I am reaching out to the community here to see if anyone can help.... Thank you !!

How do I get an iPod touch to turn on other than the normal way. It has been dropped and all I can get is a blank screen. Have tried holding the HOME button down for 30 sec. but that didn't work.

How does one get an iPod nano to turn on other than the "normal" way? This one has been dropped and all I can get is a blank screen. I have tried holding down the HOME button to restart it but no go. When I connect it to my computer, I am told to enter the PASSCODE which I cannot do as there is no touchpad.

David ..
Your topic refers to an iPod touch
Then you say: How does one get an iPod nano to turn on ......
If it's an iPod touch, try a reset.
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, whether it's an iPod nano or touch, it probably needs service > Apple - Support - Service Answer Center

My iMac (OS X) won't boot up. All I get is a blank screen with a blinking question mark (?). I've tried resetting the PRAM, but that doesn't help. What do I do?

My iMac won't boot up. I get only a blank screen w/question mark (?). I tried resetting he pram, but that didn't help. What do I do?

Thanks. Did a safe boot, repaired disk permissions, and took your advice on the combo update.
Running perfectly fine now, if not slightly faster.
For the benefit of others this link: http://support.apple.com/kb/TS2570 will get you to the Apple Support article that covers safe boot and parameter reset in OS 10.4, 10.5, 10.6.
Thanks for all your help and advice.

Okay I have a store credit of dollars 26 yet my Apple TV will not allow me to purchase and keeps telling me to itunes store on my computer and to verify payment??? I have tried contacting iTunes support but no response. Can anyone help? Thanks

Okay my Apple TV is now asking me to go,to iTunes on my computer and verify my payment information. I only ever redeem iTunes cards and currently have a credit of dollars 26. I want to purchase but cannot because of this. In addition it is taking forever to access the iTunes Store and more often than not I get a message iTunes Store currently not available. Can anyone help? I sent an email to customer support but am yet to get a response

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Whenever I try to sync my ipad or connect to the itunes store on my computer I keep getting this : "We could not complete your Itunes Store request. An unknown error occurred (-9808). There was an error in the itunes store. please try again later"

this also happens when i try to logon to the apple store on my itunes on the computer.

In the course of your troubleshooting to date, have you worked through the following document?
iTunes Store: "An unknown error occured (-9808)"

DetectFlashVer not defined this is the error I get when I look at the error consol. i am trying to open a link and that's the error I get. It won't open the link. All I get is a blank screen.

I downloaded a program to help me with a game I am playing. I can't open the link. All I see is a blank page. I looked at the error console and it said detectFlashVer not verified. i am sot sure why it would say this. I have updated and redownloaded flash a bunch of times. I just don't know why i can't open this link.

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do not click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Ive been having issues checking individual categories in the itunes store. All i get is a blank screen when I select a specific category. The only thing I can see is the initial apps store when I select apps. Whats going on?

I get a blank screen in my apps when I select a specific category in the app store in itunes. whats going on?

The same for me.
Bug is reproduceable.
Greetings, Anakonda

ITunes store Download to computer will not play!

I am downloading 9 symphonies from iTunes store to my computer - all symphonies and movements are listed but two complete symphonies and one movement are not ticked and will not play. I did not find iTunes support of any help - can anybody help?

If you connect your iPad to your computer's iTunes and do File > Devices > Transfer Purchases then it should copy over to your iTunes library. Depending upon what country that you are in you might also be able to redownload it on your computer's iTunes via the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage.

When clicking on "new sheet" in numbers on my MacBook Pro all I get is a blank sheet. I have added numerous sheets successfully prior to this. How to I get new sheets to appear again?

When clicking on "new sheet" in an existing file on numbers all I get is a blank screen. I have added numerous sheets prior to this successfully. What changed and how do I change it back?

Hi GSP,
I can't reproduce your problem.
Does the spreadsheet behave normally otherwise? What happens if you try to add a table to that blank sheet?
quinn

My iTunes account will open, but whenever I open my iTunes store on my computer, all I get is a blank screen. I've tried a lot to fix this, but nothing works. How do I fix it?

Similar Messages

Maybe you are looking for