My itunes won't let me buy anything until I provide answers for my security questions but I forgot them! Where do I go to reset this?!
My itunes won't let me buy anything until I provide answers for my security questions but I forgot them! Where do I go to reset this?!
Rescue email address and how to reset Apple ID security questions
Similar Messages
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Please help me?
Hi
To reset your security questions you will need to contact apple either by phone or email, many people have asked this question before and most have all ended up contacting apple
Hope this helps -
Hi I just bought an iTunes to card to purchase music but it won't let me download anything because I can't remember my security question I'm trying to get my credit card info off
If you can't get the answers emailed to you, phone Apple from a number listed in article HE57 and ask for the Account Security team.
(95160) -
I redeemed an itunes card and i was trying to download a game but i couldnt because it asks me for my security question wich i forgot does anybody know what i can do?
From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
i bought an itunes card - loaded on my ipod touch - it shows the $ is there but will not let me buy anything - says I need a verification - I don't know what to verify.... Can you please help?
See Kappy's previous discussion.
HT5312 How to recover security...: Apple Support Communities -
I can't remember the security questions I created 6 years ago and can't buy anything anymore. I don't have a rescue email either, so I'm stuck.
Click here and request assistance.
(75676) -
I tried to download content from an App and the Store was requiering my answers to the personal security questions. I tried to answer them a few times, an after that, a message showed, it said that I has no chances left to introduce my answers. I want to make new questions and answers to my account, how can I do such thing?
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(89955) -
Please, tell me how can I change the email to change the security questions.
Look here for help. You will more than likely need to contact iTunes support by email. the instructions are in this user tip.
Some Solutions for Resetting Forgotten Security Questions: Apple ... -
Itunes store won't let me buy anything, why?
ok, i just got up the nerve to buy a $50 itunes card first time, now i feel like i was duped, it won't let me buy anything, i redeemed the points, look in the store and decided the first thing i wanted to get was the ipod touch upgrade, i click on it and it asks me for my apple id password, i enter it correctly click "Buy" and then asks me for the password again and this time instead of the button saying "buy" its says "billing info" now it now takes me to the page and all the info is right, im not using a card because i don't have one and i don't think i should need one because i have the itunes points which is clearly displayed beside my account name on the itunes program. now after i click done it just takes me back to the itunes store home page... so then i think maybe the update just isn't available at the moment, so then i look up the app "video safe" and try to buy it, same exactly thing happens, someone plzz help, im confused as to y i am not able to buy anything, i have the points, id like to use them
Message was edited by: insightdesignsapple should really make that clear, thats the reason i bought the points for in the first place, to get apps and the update. man this *****, ok so pretty much if i don't have a credit card then im screwed right? i can't get the update or get apps unless they are free? are there app cards or something i can buy in order to buy them? kuz i can't get a credit card and i want to get this stuff, and if im not mistaken isn't this bad? its stopping ppl from spending money on this stuff, its cutting profit, if you could use it for all of it then im sure ppl would buy them alot more, kuz its "re-donk-u-less" that they don't have an easier way to get the stuff like apps and upgrades unless you hav a credit card. idk man, is apple going to change that anytimes soon?
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I just bought a new iPhone and added 25$ to my iTunes and it won't let me buy anything bc it says I have to type in my security questions answers but I don't rennet them what do I do? Please help me I don't want my 25$ to go to waste
Click here and search the article for '2 out of 3' without the quotes; this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(74403) -
My daughter's itouch (registered to my apple account) is asking for answers to security questions that I never answered and it won't let her buy anything from the iTunes store. I tried a hard reset to original settings but it still asks for answers. How do I reset the security questions or get rid of them appearing altogether? I can purchase apps on my phone (same apple account) and it doesn't ask me for security questions.
See Kappy's previous discussion.
HT5312 How to recover security...: Apple Support Communities -
What can I do if I have got a new iTunes card, but still have got money left on an iTunes card from another country?
The money I have got left isn't enough to buy anything, but iTunes won't let me change country until I have used all the money!
Please help!!!!Contact iTunes Customer Service and request assistance...
Apple - Support - iTunes Store - Contact Us -
I have $53 on itunes and it won't let me buy anything
I have $53 on itunes and it won't let me buy anything. What can I do
See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
for got security questions: Apple Support Communities -
I have money on my account but it won't let me buy anything...
Okay, so i've bought a $15.00 itunes card and redeemed it on the store. I got the message that it was valid and that it is now in my account. PROBLEM: I tried to download an app and it first says: buy or cancel. i press buy then it goes to payment info. required. i put my password in and click billing info... I don't know what to do from here... I have money on my account but it still asks for billing info... i have no credit card to put down so what do i do?
I have money on my account but it won't let me buy anything....
Yes it will.
In Canada, you cannot buy apps with iTunes gift certificates but you can buy music, tv shows and movies. -
I signed into my Apple ID on a new phone and I already had it on my iPod. When I signed into the new phone it won't let me buy anything unless I know my old security questions but I don't know the answers to them. How can I get past those or change them?
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom
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