I made my account 6 years ago and can't remember the security questions. I also haven't set a rescue email. It won't let me buy anything until I answer the questions. What do I do?
I can't remember the security questions I created 6 years ago and can't buy anything anymore. I don't have a rescue email either, so I'm stuck.
Click here and request assistance.
(75676)
Similar Messages
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I am so angry because one min. I can buy something and now I can't with out the security question that I do know I swear I know but won't let me buy anything when I did yesterday. On iTunes
If it's not accepting your answers, then if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
My itunes won't let me buy anything until I provide answers for my security questions but I forgot them! Where do I go to reset this?!
Rescue email address and how to reset Apple ID security questions
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My iPod won't let me buy anything from iTunes or the App Store. How can i fix this?
I have an iPod 4th Generation thats almost a year old. Recently, I traveled, and when I did, I put my iPod on Airplane mode and when i touched down, my iPod was acting up like crazy! For instance, when i would try and edit certain pictures, it would completely restart itself, and then it wouldn't let me listen to half the music that I had on it. Now that I am back home, I synced my iPod to my computer, and evrything went back to normal... or so I thought it did. Now I can't buy new apps, or songs, or update any of my existing applications. I am getting very frustrated with this and it's starting to get on my nerves!!! I would like to know why this is happening, and if I can do anything to help it. I also tried to re-sync it and it didn't work.
Dmitri2217Did you notice that the post you are replying to is almost a year old?
Apple is not reporting any problems currently.
http://www.apple.com/support/systemstatus/
Dmitri2217 wrote:
Mine won't let me buy apps sign in to my iTunes account on iTunes or update them so I did some research an found out there is a corrupt iTunes site that apple is trying to fix. Hope this helps :) -
I'm trying to buy new music on iTunes, but I cant because it wants me to answer my two security questions that i dont know the answer to. I looked it up in customer service, but it says i need some rescue email that i never set up. Im confused and i just want to buy new music!
There is nothing that anyone in the forums can do for you. You have to contact iTunes Store Support about this now. You can email them from here. Click on iTunes Store support.
http://www.apple.com/support/itunes/contact/
Or you can try calling one of the phone numbers and ask for iTunes Support and explain what you are trying to do.
http://www.apple.com/contact/ -
Someone please help me
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact -
I can't buy or download anything. It keeps whining that the data is wrong, both on iPhone and iPad. It's the right info but it keeps whining about "payment method declined" or something? I dunno, some say it fixes itself after a few days. But it's been like this for a few weeks now. :/
I can't even find the f**king button to contact Apple. What the ****. :/apple should really make that clear, thats the reason i bought the points for in the first place, to get apps and the update. man this *****, ok so pretty much if i don't have a credit card then im screwed right? i can't get the update or get apps unless they are free? are there app cards or something i can buy in order to buy them? kuz i can't get a credit card and i want to get this stuff, and if im not mistaken isn't this bad? its stopping ppl from spending money on this stuff, its cutting profit, if you could use it for all of it then im sure ppl would buy them alot more, kuz its "re-donk-u-less" that they don't have an easier way to get the stuff like apps and upgrades unless you hav a credit card. idk man, is apple going to change that anytimes soon?
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I recieved an ipod 5 for a early christmas present a day ago, I already owned an ipod 4 so i just used my info from that ipod as a back up for my 5g. but now when i try to download music from itunes it says i must use my security questions (which i made over a year ago) I can't remember the answers and i can't get on the email that it sends the reset info to. i don't know what to do and its really frustrating. please help ASAP!
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
Whichever method you use, you probably won't get a response until the 26th. If you absolutely must make a purchase before then, create a new Apple ID; you won't be able to transfer previous purchases or iTunes Store credit to it.
(95471) -
Hey ' I have hAd my iPhone 5s for a year now ' and can't remember my iCloud password ? And can't change it from my phone or the apple website? Phone hasn't been backed up for 32 weeks ? Any help on what I should doo!?
Go to http://iforgot.apple.com and sign in with your iCloud login. A new password will be sent to your associated email address. If this doesn't work you will have to contact Support. Go to https://getsupport.apple.com. Click' See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'.
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I forgot the answers to my security questions and my iPod won't let me buy anything unless I put them in. What do I do?
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95679) -
Trying to download songs on iTunes and it's asking for "my 1st car I owned" and other questions that I never answered. It won't let me download anything til I answer them. Can you help me?
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(94816) -
I signed into my Apple ID on a new phone and I already had it on my iPod. When I signed into the new phone it won't let me buy anything unless I know my old security questions but I don't know the answers to them. How can I get past those or change them?
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom -
I just bought a new iPhone and added 25$ to my iTunes and it won't let me buy anything bc it says I have to type in my security questions answers but I don't rennet them what do I do? Please help me I don't want my 25$ to go to waste
Click here and search the article for '2 out of 3' without the quotes; this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(74403) -
I never put security questions on mt apple I'd and now it won't let me buy anything with my Money I need help A.S.A.P
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
I have been using the same credit card for about a year and now it's telling me my security code don't match so it won't let me buy anything.... Any ideas
Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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