My Laptop BSOD 4 times in the last 90 days. Please help!!
HI, when I am surfing the internet using firefox my computer freezes and BSOD'ed. This doesn't happen often maybe like 4 times in the last 90days with the error. Below is the dump log. What can I do to prevent this from happening again?
* Bugcheck Analysis
PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by try-except,
it must be protected by a Probe. Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: ffffffff819ff390, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff8800164666f, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 0000000000000005, (reserved)
Debugging Details:
Could not read faulting driver name
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002eb0100
GetUlongFromAddress: unable to read from fffff80002eb01c0
ffffffff819ff390
FAULTING_IP:
lcencvm+1766f
fffff880`0164666f 66f2af repne scas word ptr [rdi]
MM_INTERNAL_CODE: 5
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0x50
PROCESS_NAME: firefox.exe
CURRENT_IRQL: 0
TRAP_FRAME: fffff8800a532640 -- (.trap 0xfffff8800a532640)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=ffffffffffffffff
rdx=ffffffff819ff390 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8800164666f rsp=fffff8800a5327d0 rbp=fffffa8007113950
r8=0000000000000000 r9=0000000000000000 r10=fffff80002e08588
r11=fffffa800e305ac0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz na po nc
lcencvm+0x1766f:
fffff880`0164666f 66f2af repne scas word ptr [rdi]
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff80002cf5603 to fffff80002c79e80
STACK_TEXT:
fffff880`0a5324d8 fffff800`02cf5603 : 00000000`00000050 ffffffff`819ff390 00000000`00000000 fffff880`0a532640 : nt!KeBugCheckEx
fffff880`0a5324e0 fffff800`02c77fae : 00000000`00000000 ffffffff`819ff390 fffffa80`06d03000 fffffa80`07904140 : nt! ?? ::FNODOBFM::`string'+0x43801
fffff880`0a532640 fffff880`0164666f : fffffa80`07904140 00000000`00000801 fffff880`0a5327e0 20206f49`0a5327e0 : nt!KiPageFault+0x16e
fffff880`0a5327d0 fffffa80`07904140 : 00000000`00000801 fffff880`0a5327e0 20206f49`0a5327e0 fffffa80`0d884660 : lcencvm+0x1766f
fffff880`0a5327d8 00000000`00000801 : fffff880`0a5327e0 20206f49`0a5327e0 fffffa80`0d884660 00000000`0012019f : 0xfffffa80`07904140
fffff880`0a5327e0 fffff880`0a5327e0 : 20206f49`0a5327e0 fffffa80`0d884660 00000000`0012019f fffff8a0`00005e30 : 0x801
fffff880`0a5327e8 20206f49`0a5327e0 : fffffa80`0d884660 00000000`0012019f fffff8a0`00005e30 00000000`00000000 : 0xfffff880`0a5327e0
fffff880`0a5327f0 fffffa80`0d884660 : 00000000`0012019f fffff8a0`00005e30 00000000`00000000 00000000`00f8000c : 0x20206f49`0a5327e0
fffff880`0a5327f8 00000000`0012019f : fffff8a0`00005e30 00000000`00000000 00000000`00f8000c fffff800`02d15f4f : 0xfffffa80`0d884660
fffff880`0a532800 fffff8a0`00005e30 : 00000000`00000000 00000000`00f8000c fffff800`02d15f4f 00000040`00000003 : 0x12019f
fffff880`0a532808 00000000`00000000 : 00000000`00f8000c fffff800`02d15f4f 00000040`00000003 00000000`00000000 : 0xfffff8a0`00005e30
STACK_COMMAND: kb
FOLLOWUP_IP:
lcencvm+1766f
fffff880`0164666f 66f2af repne scas word ptr [rdi]
SYMBOL_STACK_INDEX: 3
SYMBOL_NAME: lcencvm+1766f
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: lcencvm
IMAGE_NAME: lcencvm.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 502d3a35
FAILURE_BUCKET_ID: X64_0x50_lcencvm+1766f
BUCKET_ID: X64_0x50_lcencvm+1766f
Followup: MachineOwner
RI
These were related to lcencvm.sys is an integral part of SafeGuard FileEncryption product of Utimaco Safeware AG. I would remove it and use MSE in its place (at least to test)
http://www.microsoft.com/security_essentials/
Microsoft (R) Windows Debugger Version 6.3.9600.17298 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\zigza\Desktop\040615-10374-01\040615-10374-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*D:\Symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*D:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18741.amd64fre.win7sp1_gdr.150202-1526
Machine Name:
Kernel base = 0xfffff800`02c18000 PsLoadedModuleList = 0xfffff800`02e5c890
Debug session time: Mon Apr 6 13:11:11.096 2015 (UTC - 4:00)
System Uptime: 10 days 2:00:58.659
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck 50, {ffffffffae07f4e8, 0, fffff880016b866f, 5}
*** WARNING: Unable to verify timestamp for lcencvm.sys
*** ERROR: Module load completed but symbols could not be loaded for lcencvm.sys
Could not read faulting driver name
Probably caused by : lcencvm.sys ( lcencvm+1766f )
Followup: MachineOwner
0: kd> !analyze -v
* Bugcheck Analysis *
PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by try-except,
it must be protected by a Probe. Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: ffffffffae07f4e8, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff880016b866f, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 0000000000000005, (reserved)
Debugging Details:
Could not read faulting driver name
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ec6100
GetUlongFromAddress: unable to read from fffff80002ec61c0
ffffffffae07f4e8
FAULTING_IP:
lcencvm+1766f
fffff880`016b866f 66f2af repne scas word ptr [rdi]
MM_INTERNAL_CODE: 5
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0x50
PROCESS_NAME: firefox.exe
CURRENT_IRQL: 0
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
TRAP_FRAME: fffff8800f362640 -- (.trap 0xfffff8800f362640)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=ffffffffffffffff
rdx=ffffffffae07f4e8 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880016b866f rsp=fffff8800f3627d0 rbp=fffffa8007080120
r8=0000000000000000 r9=0000000000000000 r10=0000000031465045
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz na po nc
lcencvm+0x1766f:
fffff880`016b866f 66f2af repne scas word ptr [rdi]
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff80002d0a873 to fffff80002c8cec0
STACK_TEXT:
fffff880`0f3624d8 fffff800`02d0a873 : 00000000`00000050 ffffffff`ae07f4e8 00000000`00000000 fffff880`0f362640 : nt!KeBugCheckEx
fffff880`0f3624e0 fffff800`02c8afee : 00000000`00000000 ffffffff`ae07f4e8 fffffa80`06d03000 fffffa80`0de28800 : nt! ?? ::FNODOBFM::`string'+0x43801
fffff880`0f362640 fffff880`016b866f : fffffa80`0de28800 00000000`00000801 fffff880`0f3627e0 20206f49`0f3627e0 : nt!KiPageFault+0x16e
fffff880`0f3627d0 fffffa80`0de28800 : 00000000`00000801 fffff880`0f3627e0 20206f49`0f3627e0 fffffa80`0fea5680 : lcencvm+0x1766f
fffff880`0f3627d8 00000000`00000801 : fffff880`0f3627e0 20206f49`0f3627e0 fffffa80`0fea5680 00000000`0012019f : 0xfffffa80`0de28800
fffff880`0f3627e0 fffff880`0f3627e0 : 20206f49`0f3627e0 fffffa80`0fea5680 00000000`0012019f fffff8a0`00005e30 : 0x801
fffff880`0f3627e8 20206f49`0f3627e0 : fffffa80`0fea5680 00000000`0012019f fffff8a0`00005e30 00000000`00000000 : 0xfffff880`0f3627e0
fffff880`0f3627f0 fffffa80`0fea5680 : 00000000`0012019f fffff8a0`00005e30 00000000`00000000 00000000`00f8000c : 0x20206f49`0f3627e0
fffff880`0f3627f8 00000000`0012019f : fffff8a0`00005e30 00000000`00000000 00000000`00f8000c fffff800`02d2b1cf : 0xfffffa80`0fea5680
fffff880`0f362800 fffff8a0`00005e30 : 00000000`00000000 00000000`00f8000c fffff800`02d2b1cf 00000040`00000001 : 0x12019f
fffff880`0f362808 00000000`00000000 : 00000000`00f8000c fffff800`02d2b1cf 00000040`00000001 00000000`00000000 : 0xfffff8a0`00005e30
STACK_COMMAND: kb
FOLLOWUP_IP:
lcencvm+1766f
fffff880`016b866f 66f2af repne scas word ptr [rdi]
SYMBOL_STACK_INDEX: 3
SYMBOL_NAME: lcencvm+1766f
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: lcencvm
IMAGE_NAME: lcencvm.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 502d3a35
FAILURE_BUCKET_ID: X64_0x50_lcencvm+1766f
BUCKET_ID: X64_0x50_lcencvm+1766f
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:x64_0x50_lcencvm+1766f
FAILURE_ID_HASH: {efa0306d-354a-172c-cb23-f819c623f8c8}
Followup: MachineOwner
Wanikiya and Dyami--Team Zigzag
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12/30/12 6:11:14.137 PM com.apple.launchd.peruser.501[339]: (com.seagate.notificationexec.plist) Throttling respawn: Will start in 10 seconds
Process: syspolicyd [2572]
Path: /usr/libexec/syspolicyd
Identifier: syspolicyd
Version: 55120.7
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 0
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Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 000000010bd4a000-000000010bd4d000 [ 12K] r-x/rwx SM=COW /usr/libexec/syspolicyd
Thread 0:
0 libsystem_kernel.dylib 0x00007fff8f0d339a __semwait_signal_nocancel + 10
1 libsystem_c.dylib 0x00007fff89897dbb nanosleep$NOCANCEL + 138
2 libsystem_c.dylib 0x00007fff898f7e52 sleep$NOCANCEL + 61
3 libdispatch.dylib 0x00007fff8f82ac9a _dispatch_queue_cleanup2 + 85
4 libsystem_c.dylib 0x00007fff898a94fe _pthread_tsd_cleanup + 240
5 libsystem_c.dylib 0x00007fff898a29a2 _pthread_exit + 146
6 libsystem_c.dylib 0x00007fff898a3d01 pthread_exit + 30
7 libdispatch.dylib 0x00007fff8f82ac26 dispatch_main + 45
8 syspolicyd 0x000000010bd4b49a 0x10bd4a000 + 5274
9 libdyld.dylib 0x00007fff8f7897e1 start + 1
Thread 1:: Dispatch queue: com.apple.root.default-overcommit-priority
0 libsystem_kernel.dylib 0x00007fff8f0d3566 __sigsuspend_nocancel + 10
1 libdispatch.dylib 0x00007fff8f82ada1 _dispatch_sigsuspend + 28
2 libdispatch.dylib 0x00007fff8f82ad85 _dispatch_sig_thread + 45
Thread 2 Crashed:: Dispatch queue: com.apple.security.syspolicy.peer.0x7f9b0c0004c0.xpcq
0 com.apple.CoreFoundation 0x00007fff87ab9abc CFDictionaryAddValue + 28
1 com.apple.security 0x00007fff89d68d75 Security::CodeSigning::PolicyEngine::evaluateDocOpen(__CFURL const*, unsigned long long, __CFDictionary const*, __CFDictionary*) + 555
2 com.apple.security 0x00007fff89d612ac SecAssessmentCreate + 438
3 syspolicyd 0x000000010bd4b73c 0x10bd4a000 + 5948
4 syspolicyd 0x000000010bd4b654 0x10bd4a000 + 5716
5 libxpc.dylib 0x00007fff904604a2 _xpc_connection_recv_message + 699
6 libxpc.dylib 0x00007fff9046016d _xpc_connection_wakeup_recv + 165
7 libxpc.dylib 0x00007fff9045e8b4 _xpc_connection_wakeup2 + 1799
8 libxpc.dylib 0x00007fff9045e17c _xpc_connection_wakeup + 145
9 libdispatch.dylib 0x00007fff8f82b0b6 _dispatch_client_callout + 8
10 libdispatch.dylib 0x00007fff8f82d29b _dispatch_source_invoke + 691
11 libdispatch.dylib 0x00007fff8f82c305 _dispatch_queue_invoke + 72
12 libdispatch.dylib 0x00007fff8f82c448 _dispatch_queue_drain + 180
13 libdispatch.dylib 0x00007fff8f82c2f1 _dispatch_queue_invoke + 52
14 libdispatch.dylib 0x00007fff8f82c1c3 _dispatch_worker_thread2 + 249
15 libsystem_c.dylib 0x00007fff898a4cab _pthread_wqthread + 404
16 libsystem_c.dylib 0x00007fff8988f171 start_wqthread + 13
Thread 3:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8f0d3d16 kevent + 10
1 libdispatch.dylib 0x00007fff8f82ddea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff8f82d9ee _dispatch_mgr_thread + 54
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8f0d36d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff898a4eec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff898a4cb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8988f171 start_wqthread + 13
Thread 2 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x000000010beb6640 rdx: 0x00007f9b0c0020e0
rdi: 0x0000000000000000 rsi: 0x00007fff755c5e90 rbp: 0x000000010beb6660 rsp: 0x000000010beb6640
r8: 0x0000000000000003 r9: 0x00000000558b39d4 r10: 0x0000000000000000 r11: 0x00000000558b39d4
r12: 0x00007f9b0c002040 r13: 0x00007f9b0c001f40 r14: 0x00007fff755c5e90 r15: 0x00007f9b0c0020e0
rip: 0x00007fff87ab9abc rfl: 0x0000000000010246 cr2: 0x0000000000000000
Logical CPU: 0
Binary Images:
0x10bd4a000 - 0x10bd4cff7 syspolicyd (55120.7) <3C222523-5068-3AC3-890D-2071263E6E90> /usr/libexec/syspolicyd
0x7fff6b94a000 - 0x7fff6b97e93f dyld (210.2.3) <A40597AA-5529-3337-8C09-D8A014EB1578> /usr/lib/dyld
0x7fff85744000 - 0x7fff85772ff7 libsystem_m.dylib (3022.6) <B434BE5C-25AB-3EBD-BAA7-5304B34E3441> /usr/lib/system/libsystem_m.dylib
0x7fff86dec000 - 0x7fff86df2ff7 libunwind.dylib (35.1) <21703D36-2DAB-3D8B-8442-EAAB23C060D3> /usr/lib/system/libunwind.dylib
0x7fff86e30000 - 0x7fff86e31fff libDiagnosticMessagesClient.dylib (8) <8548E0DC-0D2F-30B6-B045-FE8A038E76D8> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff86e49000 - 0x7fff86e4bff7 libunc.dylib (25) <92805328-CD36-34FF-9436-571AB0485072> /usr/lib/system/libunc.dylib
0x7fff87aa6000 - 0x7fff87c8ffff com.apple.CoreFoundation (6.8 - 744.12) <EF002794-DAEF-31C6-866C-E3E3AC387A9F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff8805c000 - 0x7fff8806eff7 libz.1.dylib (43) <2A1551E8-A272-3DE5-B692-955974FE1416> /usr/lib/libz.1.dylib
0x7fff896b5000 - 0x7fff896c3ff7 libsystem_network.dylib (77.10) <0D99F24E-56FE-380F-B81B-4A4C630EE587> /usr/lib/system/libsystem_network.dylib
0x7fff8988e000 - 0x7fff8995afe7 libsystem_c.dylib (825.25) <8CBCF9B9-EBB7-365E-A3FF-2F3850763C6B> /usr/lib/system/libsystem_c.dylib
0x7fff89c76000 - 0x7fff89f46fff com.apple.security (7.0 - 55179.1) <639641EF-8156-3190-890C-1053658E044A> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff8a0a4000 - 0x7fff8a1a1fff libsqlite3.dylib (138.1) <ADE9CB98-D77D-300C-A32A-556B7440769F> /usr/lib/libsqlite3.dylib
0x7fff8a1c4000 - 0x7fff8a22cff7 libc++.1.dylib (65.1) <20E31B90-19B9-3C2A-A9EB-474E08F9FE05> /usr/lib/libc++.1.dylib
0x7fff8a53f000 - 0x7fff8a58bff7 libauto.dylib (185.1) <73CDC482-16E3-3FC7-9BB4-FBA2DA44DBC2> /usr/lib/libauto.dylib
0x7fff8b77f000 - 0x7fff8b77ffff libkeymgr.dylib (25) <CC9E3394-BE16-397F-926B-E579B60EE429> /usr/lib/system/libkeymgr.dylib
0x7fff8b780000 - 0x7fff8b78fff7 libxar.1.dylib (105) <370ED355-E516-311E-BAFD-D80633A84BE1> /usr/lib/libxar.1.dylib
0x7fff8b88a000 - 0x7fff8b8afff7 libc++abi.dylib (24.4) <E7BD9363-1D25-3551-A68A-2E2FF6ABECD7> /usr/lib/libc++abi.dylib
0x7fff8c1bf000 - 0x7fff8c2d792f libobjc.A.dylib (532.2) <90D31928-F48D-3E37-874F-220A51FD9E37> /usr/lib/libobjc.A.dylib
0x7fff8c32f000 - 0x7fff8c330ff7 libremovefile.dylib (23.1) <DBBFAF35-AC78-3856-92F6-6E4FD9DF14A2> /usr/lib/system/libremovefile.dylib
0x7fff8d068000 - 0x7fff8d07bff7 libbsm.0.dylib (32) <F497D3CE-40D9-3551-84B4-3D5E39600737> /usr/lib/libbsm.0.dylib
0x7fff8d2cb000 - 0x7fff8d2d1fff libmacho.dylib (829) <BF332AD9-E89F-387E-92A4-6E1AB74BD4D9> /usr/lib/system/libmacho.dylib
0x7fff8d3cd000 - 0x7fff8d3d8fff libsystem_notify.dylib (98.5) <C49275CC-835A-3207-AFBA-8C01374927B6> /usr/lib/system/libsystem_notify.dylib
0x7fff8d3e5000 - 0x7fff8d3e6fff libsystem_blocks.dylib (59) <D92DCBC3-541C-37BD-AADE-ACC75A0C59C8> /usr/lib/system/libsystem_blocks.dylib
0x7fff8d437000 - 0x7fff8d43cfff libcompiler_rt.dylib (30) <08F8731D-5961-39F1-AD00-4590321D24A9> /usr/lib/system/libcompiler_rt.dylib
0x7fff8d4e5000 - 0x7fff8d4e6ff7 libdnsinfo.dylib (453.18) <E7595861-ECF9-336E-9901-BED2620FAA80> /usr/lib/system/libdnsinfo.dylib
0x7fff8da0c000 - 0x7fff8da10fff libpam.2.dylib (20) <C8F45864-5B58-3237-87E1-2C258A1D73B8> /usr/lib/libpam.2.dylib
0x7fff8da11000 - 0x7fff8da12ff7 libSystem.B.dylib (169.3) <365477AB-D641-389D-B8F4-A1FAE9657EEE> /usr/lib/libSystem.B.dylib
0x7fff8de40000 - 0x7fff8e040fff libicucore.A.dylib (491.11.1) <CC318A27-878A-38CE-9292-1B98353FA9C7> /usr/lib/libicucore.A.dylib
0x7fff8e468000 - 0x7fff8e49efff libsystem_info.dylib (406.17) <4FFCA242-7F04-365F-87A6-D4EFB89503C1> /usr/lib/system/libsystem_info.dylib
0x7fff8ed45000 - 0x7fff8ed4dff7 libsystem_dnssd.dylib (379.32.1) <62AA0B84-188A-348B-8F9E-3E2DB08DB93C> /usr/lib/system/libsystem_dnssd.dylib
0x7fff8f089000 - 0x7fff8f090fff libcopyfile.dylib (89) <876573D0-E907-3566-A108-577EAD1B6182> /usr/lib/system/libcopyfile.dylib
0x7fff8f0c1000 - 0x7fff8f0dcff7 libsystem_kernel.dylib (2050.18.24) <C0535565-35D1-31A7-A744-63D9F10F12A4> /usr/lib/system/libsystem_kernel.dylib
0x7fff8f674000 - 0x7fff8f675ff7 libsystem_sandbox.dylib (220) <3C3B03CF-C525-3CB3-8557-62E91B93AC95> /usr/lib/system/libsystem_sandbox.dylib
0x7fff8f75e000 - 0x7fff8f766fff liblaunch.dylib (442.26.2) <2F71CAF8-6524-329E-AC56-C506658B4C0C> /usr/lib/system/liblaunch.dylib
0x7fff8f787000 - 0x7fff8f78aff7 libdyld.dylib (210.2.3) <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib
0x7fff8f7be000 - 0x7fff8f7ccfff libcommonCrypto.dylib (60026) <2D6537F5-1B5E-305C-A1CF-D1FA80CA3939> /usr/lib/system/libcommonCrypto.dylib
0x7fff8f829000 - 0x7fff8f83eff7 libdispatch.dylib (228.23) <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib
0x7fff8f912000 - 0x7fff8f912fff libOpenScriptingUtil.dylib (148.2) <B8061D13-C1B2-38D5-A723-9A98D64E67AC> /usr/lib/libOpenScriptingUtil.dylib
0x7fff90454000 - 0x7fff90476ff7 libxpc.dylib (140.41) <FAC04D8B-680E-325F-8F0C-DD69859D0E01> /usr/lib/system/libxpc.dylib
0x7fff90477000 - 0x7fff90479fff libquarantine.dylib (52) <4BE2E642-A14F-340A-B482-5BD2AEFD9C24> /usr/lib/system/libquarantine.dylib
0x7fff904c4000 - 0x7fff904c9fff libcache.dylib (57) <65187C6E-3FBF-3EB8-A1AA-389445E2984D> /usr/lib/system/libcache.dylib
0x7fff90bd7000 - 0x7fff90cd4ff7 libxml2.2.dylib (22.3) <47B09CB2-C636-3024-8B55-6040F7829B4C> /usr/lib/libxml2.2.dylib
0x7fff90cda000 - 0x7fff90d29ff7 libcorecrypto.dylib (106.2) <CE0C29A3-C420-339B-ADAA-52F4683233CC> /usr/lib/system/libcorecrypto.dylib
0x7fff90d96000 - 0x7fff90da3fff libbz2.1.0.dylib (29) <CE9785E8-B535-3504-B392-82F0064D9AF2> /usr/lib/libbz2.1.0.dylib
0x7fff917e6000 - 0x7fff9184ffff libstdc++.6.dylib (56) <EAA2B53E-EADE-39CF-A0EF-FB9D4940672A> /usr/lib/libstdc++.6.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 4700
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=67.0M resident=25.9M(39%) swapped_out_or_unallocated=41.1M(61%)
Writable regions: Total=31.0M written=1212K(4%) resident=1368K(4%) swapped_out=0K(0%) unallocated=29.6M(96%)
REGION TYPE VIRTUAL
=========== =======
MALLOC 20.6M
MALLOC guard page 32K
SQLite page cache 96K
STACK GUARD 56.0M
Stack 10.0M
VM_ALLOCATE 4K
__DATA 1404K
__LINKEDIT 53.1M
__TEXT 13.9M
__UNICODE 544K
shared memory 12K
=========== =======
TOTAL 155.7M -
Firefox has been crashing at random times for the last two days
Firefox has been crashing randomly for the last two days. I had to download Malwarebytes yesterday because I picked up Malware Doctor (I think that's the name.) It was soon after I had removed the spyware that Firefox started crashing.
== Crash ID(s) ==
sqlite3_execYour plugins list shows outdated plugin(s) with known security and stability risks.
# Shockwave Flash 10.0 r32
# Next Generation Java Plug-in 1.6.0_16 for Mozilla browsers
Update the [[Java]] and [[Flash]] plugin to the latest version.
See:
http://java.sun.com/javase/downloads/index.jsp#jdk (you need JRE)
http://www.adobe.com/software/flash/about/
See http://kb.mozillazine.org/Firefox_crashes and [[Firefox crashes]]
You may need to do a (clean) reinstall if Anti-virus software made any changes to files in the Firefox program folder.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall -
Hi, i m using mac (version 10.7.4 lion) and has safari (version 6.0). The problem is that the safari is not playing some of the youtube videos for the last few days. kindly help
http://www.microsoft.com/mac/support
http://answers.microsoft.com/en-us/mac/forum/macword?auth=1
http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macword/microsoft-wor d-for-mac-2011-will-not-open-error/ecc42616-6f49-40bb-b8f5-e21c711ea359 -
First I notice your icon was gone so I figured I'd moved it by mistake. I put it back, but most of my bookmarks were gone. I then noticed I had two icons, one on right side one on left of my Mac. Tried to download new version. Didn't work, went to preview? Weird. Tried the version that's for Yahoo. That seemed to work, my bookmarks were back, but today it says that's an old version and I must update if I want to open something from Firefox from my email. So I did and once again I had two icons on page. It has done this a couple times. So I'm going in circles. I've done nothing new to my less than 3-year-old iMac and have never had this problem or anything remotely like it before.
Did you manage to get it working mine disappeared after I while I managed to download it but now my laptop/iTunes won't recognise my iPhone!
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My Apple ID has been locked for security reasons 7 times in the last two days.
Since this past Sunday, I have had to go to the iforgot.apple.com site and unlock my apple ID at least 8 times. I didn't initiate a password change, nor did I unsuccessfully log in to anything. I found out because my daughter would bring me the iPad and on it a dialog box popped up for me to log into the iTunes store. Putting in my password didn't work. I haven't gotten any emails letting me know it's been locked. I only reveive an email when I unlock it.
I know that my Apple ID is a simple one, and one that other people often mistakenly think is theirs. I've gotten loads of emails over the years meant for other people. I've had my Apple ID (and associated email) since Steve Jobs first announved the @mac.com addresses via iTools. I don't want to change or lose it for sentimental reasons as well as practical.
I've tried to call Apple about this and so far haven't gotten anywhere. I set up two factor authentication about two weeks ago. At that point, the emails for password resets stopped and all seemed great until two days ago.
I've searched the support forums and so far have encountered others having the same issue, but no resolutions. So, I am mostly posting just to make sure Apple knows it's still happening.
Thanks forThank you. I know you're all users and not official Apple tech support, but I also know that the results of these discussions make their way up to search engines, and that Apple has to be aware that the issues discussed here happen.
As for the link to contact the iTunes support, I have already used that. I have a "ticket number" in their system, and have signed up for Apple to call me tonight after work. I was on hold with them yesterday for about 40 minutes, but had to hang up when my children's doctor called (they are both sick).
I was just venting, in the hopes that my venting would find others in the same troubled spot and we could share our frustratons together.
Thanks for trying to help and for listening. -
Interval Since Last Panic Report: 101423 sec
Panics Since Last Report: 18
Anonymous UUID: 3346C8AF-8D87-4B8F-BDC5-635DA73F2037
Tue Nov 27 21:17:50 2012
panic(cpu 3 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f817081f1, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x00000000000000e0, CR3: 0x0000000000100000, CR4: 0x00000000001606e0
RAX: 0x0000000000000000, RBX: 0xffffff806a84f000, RCX: 0x0000000000000000, RDX: 0x0000000000000000
RSP: 0xffffff8078c9bb60, RBP: 0xffffff8078c9bb70, RSI: 0x0000000000000000, RDI: 0xffffff806a84f000
R8: 0x000000000000001f, R9: 0xffffffffffffff00, R10: 0xffffffffffffffdf, R11: 0xffffff80002dad00
R12: 0xffffff806a84f000, R13: 0x0000000000000000, R14: 0xffffff806a84f000, R15: 0xffffff8078c9bbc0
RFL: 0x0000000000010282, RIP: 0xffffff7f817081f1, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x00000000000000e0, Error code: 0x0000000000000002, Faulting CPU: 0x3
Backtrace (CPU 3), Frame : Return Address
0xffffff8078c9b810 : 0xffffff8000220792
0xffffff8078c9b890 : 0xffffff80002c4794
0xffffff8078c9ba40 : 0xffffff80002da55d
0xffffff8078c9ba60 : 0xffffff7f817081f1
0xffffff8078c9bb70 : 0xffffff7f81709413
0xffffff8078c9bbb0 : 0xffffff7f816f8e31
0xffffff8078c9bca0 : 0xffffff7f81715c05
0xffffff8078c9bce0 : 0xffffff7f816f7257
0xffffff8078c9bd10 : 0xffffff7f80cd1832
0xffffff8078c9bd50 : 0xffffff7f8177f4f0
0xffffff8078c9bda0 : 0xffffff7f81781692
0xffffff8078c9bde0 : 0xffffff7f817817c4
0xffffff8078c9be20 : 0xffffff7f80cd54c5
0xffffff8078c9be60 : 0xffffff7f80cd5628
0xffffff8078c9be90 : 0xffffff7f80cd8fd7
0xffffff8078c9bef0 : 0xffffff800063d4d6
0xffffff8078c9bf30 : 0xffffff800063c250
0xffffff8078c9bf70 : 0xffffff800063c0f4
0xffffff8078c9bfb0 : 0xffffff8000820057
Kernel Extensions in backtrace:
com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80cc6000->0xffffff7f80cfefff
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80889000
com.apple.driver.AppleIntelFramebufferCapri(7.3.2)[5D02E509-F60D-3312-9C3C-AF47 D6622C85]@0xffffff7f81774000->0xffffff7f817d1fff
dependency: com.apple.iokit.IOACPIFamily(1.4)[A87503EC-9C34-3613-9A86-7296B23BC344]@0xfffff f7f807d4000
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80889000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80cc6000
com.apple.driver.AppleIntelHD4000Graphics(7.3.2)[AD64F3E5-2838-3046-A9EA-1CB6C9 769436]@0xffffff7f816f4000->0xffffff7f8175afff
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80889000
dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f80cff000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80cc6000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
11G63b
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)
System uptime in nanoseconds: 3937462954020
last loaded kext at 1488675669810: com.apple.filesystems.smbfs 1.7.2 (addr 0xffffff7f80795000, size 241664)
last unloaded kext at 245723631723: com.apple.driver.CoreStorageFsck 182.13 (addr 0xffffff7f81274000, size 77824)
loaded kexts:
com.parallels.kext.prl_vnic 7.0 15106.786747
com.parallels.kext.prl_netbridge 7.0 15106.786747
com.parallels.kext.prl_hid_hook 7.0 15106.786747
com.parallels.kext.prl_hypervisor 7.0 15106.786747
com.parallels.kext.prl_usb_connect 7.0 15106.786747
com.apple.filesystems.smbfs 1.7.2
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.X86PlatformShim 5.0.0d8
com.apple.driver.AGPM 100.12.75
com.apple.driver.AppleHDA 2.2.5a5
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleMikeyDriver 2.2.5a5
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.AppleIntelHD4000Graphics 7.3.2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.ApplePolicyControl 3.1.33
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleBacklight 170.2.2
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleIntelFramebufferCapri 7.3.2
com.apple.driver.AppleSMCPDRC 5.0.0d8
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
com.apple.driver.AppleUSBTCButtons 227.6
com.apple.driver.AppleIRController 312
com.apple.driver.AppleUSBTCKeyboard 227.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.SCSITaskUserClient 3.2.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.iokit.IOAHCIBlockStorage 2.1.0
com.apple.driver.AppleFWOHCI 4.9.0
com.apple.driver.AirPort.Brcm4331 561.7.22
com.apple.driver.AppleSDXC 1.2.2
com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8
com.apple.driver.AppleUSBHub 5.1.0
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleAHCIPort 2.3.1
com.apple.driver.AppleUSBEHCI 5.1.0
com.apple.driver.AppleUSBXHCI 1.1.0
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.4
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.driver.DspFuncLib 2.2.5a5
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.2.5a5
com.apple.iokit.IOHDAFamily 2.2.5a5
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.1.33
com.apple.driver.X86PlatformPlugin 5.1.1d6
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.kext.triggers 1.0
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
com.apple.iokit.IOBluetoothFamily 4.0.8f17
com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.driver.AppleUSBMultitouch 230.5
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.1.0
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.driver.CoreStorage 182.13
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IOFireWireFamily 4.4.8
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IOEthernetAVBController 1.0.1b1
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOUSBFamily 5.1.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.8
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 2.2f38
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238432D50422020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.198.19.22)
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 6
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 9
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 5
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 4
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0x14100000 / 1Uninstall Parallels using the uninstaller that came with Parallels. Remove all third-party peripherals. Then restart the computer.
-
This started happening around the beginning of this year. I contacted Apple Support and they worked with me on-line and over the phone. It happened again the next day. After it happened about 20 more times, I took it into the Apple Store and they decided to reinstall the OS. Since then, it has happened about 10 more times.
This has happened with and without attached devices or flash drives. It has happened on different wi-fi networks. It generally happens when I am navigating with the track pad or with a mouse. I don't recall ever leaving the room and returning to find the gray screen. In other words, it happens shortly after I have moved the cursor. I've noticed the pinwheel usually appears before the gray screen.
Any suggestions?Talbott Jones wrote:
I've noticed the pinwheel usually appears before the gray screen.
Bad sectors on the hard drive or failing drive, pinwheels usually means there is a delay of some sort from either the network or the storage drive, but not exclusive.
If you reboot to gray screen, hold the shift key down while rebooting, that may get you back in
Run through 1-16 here and get back to me if this is assisting you
mention your results and what you did
Step by Step to fix your Mac -
Safari crashes several times while on pinterest, screen goes black then goes to home screen when I start safari again it keeps doing the same thing. I checked the diagnostics page and there are several references stating low memory yet when I check the memory on the iPad there is plenty of memory help please
The memory that is low is the processor memory, not the overall storage space. Next time, before you go to that site, double tap the home button to see the task bar. You will see the list of apps siting in the recently used list. Most of them are not doing anything, but some of them are using up memory. Touch and hold any one of them until they jiggle, then close them all off by touching the minus sign.
Do that every so often to help the pad use it's memory wisely.
Some apps, and browser pages use a lot of memory, and do not give it back easily, causing what sis happening to you.
You can also get a similar result by rebooting. Press and hold the home and sleep buttons until the apple logo appears, ignore the red slider. -
The graphic is partially shown. You can see only text and you can't orient yourself.
It's interesting that I can open all these web sites with Internet Explorer without any problems!!!
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>> Duplicate post removed to comply with the Verizon Wireless Terms of Service Please see Bill Over-Payment <<
Message was edited by: Verizon ModeratorSee my reply to the other identical post you made on this issue.
Maybe you are looking for
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Printing to a canon iP5000 via a D-Link Wireless Router
I am having a problem selecting the driver for a Canon iP5000 as it does not appear on the list of printer models. I have installed the driver by copying from the net and using the disk that came with the printer but the iP5000 will not show on the l
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XML Gateway Outbound transaction error
Hi, We are trying to send a XML file to an outside vendor using XML gateway but facing issue in doing the HTTP post. As per the XML Gateway user guide I have setup the Hub definition with protocol type as being HTTP. protocol address as the one provi
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Outlook will not open, stays minimized
Outlook 2010 on win 764 system starts to load then minimizes itself in the task bar not allowing me to open . I treid dis all add ins , clean boot , dis anti virus and still nogo . Any help ? Im sure im not the first with this issue.
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10g export error on windows client
Hi Friends I tried to run 10g windows client exp (export database backup) on my 10g database residing on IBM AIX 5L...but i got the following error: EXP-00056: ORACLE error 6550 encountered ORA-06550: line 1, column 41: PLS-00302: component 'SET_NO_O
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Remote deploy a war file in weblogic using ant script
Hi, How do I remote deploy a war file in weblogic using ant script Thanks