My macbook 13' (older version) starts only to white screen with apple logo tried to rebooot by pressing shift at the opening but it didn't finish starting before stopping please help anybody please

is anbody there how does this work never done it before my macbook won't start past white screen with apple logo any ideas ?

Are you using a 10.6 Snow Leopard Install DVD? If yes, you can erase and install following these directions: http://support.apple.com/kb/HT3910
You'll know whether or not it is a hard drive issue when you get to step 8 under "Part One: Erasing the hard drive". If you do not see your hard drive in the list on the left side of the Disk Utility window then you know the Mac isn't seeing it—could be a loose cable, but more likely hard drive failure.
If you can see it on the left, click on it and look at the bottom of the Disk Utility window. If you see something like "S.M.A.R.T status: failing" that is definitely a hard drive issue. Otherwise, you can just follow the directions for an erase and install!
Might be worth fixing depending how much a repair would cost. Genius Bar could at least diagnose it for you and give a repair estimate. I'd look at what a new or refurbished one with your same specs would cost though to see if the price differential is worth it...

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HT1349 i upgraded to yosemite last week, now my computer wont start. it stops at white screen with apple logo. what do i do?

i upgraded to yosemite last week, now my computer wont start. it stops at white screen with apple logo. what do i do?

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

ITunes Store wont open. Only thing appears is the white screen with Apple Logo

iTunes Store won't opeen. Only thing appears is white screen with Apple Logo and takes really, really long to load.

Hi Davin12,
I'm sorry to hear you are having issues acessing the iTunes Store from your Windows computer.
The article below may be able to help you with this issue.
Click on the link below to see more details and screenshots.
I've quoted some helpful highlights for you:
iTunes for Windows: iTunes Store connection troubleshooting
Remove pop-up blockers
Some pop-up or ad-blocking programs may interfere with the ability of iTunes to connect to the iTunes Store. Removing them in many cases will resolve the issue.
Flush DNS Setting in Windows
In some cases, the DNS information you computer uses to connect to the Internet needs to be reset. Follow these instructions to flush your Windows DNS information:
Windows XP
On the Start menu, click Run.
In the Open field type cmd and click OK.
In the resulting window, type ipconfig /flushdns and press Return on the keyboard.
You should see a message that the DNS Resolver Cache has been successfully flushed.
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On the Start menu, point to All Programs > Accessories and then right-click Command Prompt and chooseRun as Administrator from the shortcut menu. If Windows needs your permission to continue, click Continue.
In the resulting window, type ipconfig /flushdns and press Return on the keyboard.
You should see a message that the DNS Resolver Cache has been successfully flushed.
Note: If, in the command prompt, you see this message: "The requested operation requires elevation", close the command prompt and repeat steps 1 and 2 above to be sure that Administrator privileges are used to access to Command Prompt.
The article below will help you troubleshoot the issue from your computer or your iPod Touch:
iTunes: Advanced iTunes Store troubleshooting
I hope this information helps ....
Have a great day!
- Judy

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Hi, do you have AppleCare?
Call AppleHelp in any event 1-800-275-2273
You could try booting from your discs (Disc#1) that came with your Mac -
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Hello Ahmedabokamar,
Thanks for the question! I'd recommend taking a look at the following article for troubleshooting steps that can help get your iPhone working again.
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http://support.apple.com/kb/TS3281
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I have snow leopard installed as an OS. When trying to reboot a MacBook Pro I am getting stuck on grey screen with apple logo and rotating symbol. What can I do?

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Maybe this might help.
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Mac book pro is unable to display desktop ,only white screen with apple logo is appearing

Hi
I have a Mac book pro, since today morning the Mac book pro is not starting. It just displays the white screen with Apple logo and search signal. Despite waiting for a long time desktop is not coming up.
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Gray, Blue or White screen at boot, w/spinner/progress bar

When i start my mac and i got white screen with apple logo

when i start my mac and i got white screen with apple logo n spening round n round

Try here
https://discussions.apple.com/thread/4917686?start=0&tstart=0

MacBook Pro stuck on white screen with apple logo. HELP!!

For the past few days my MacBook Pro has been stuck on a white screen with the apple logo and I have tried everything. Does anybody know what I can to to get it to work normally again ?

Read over these articles for possible solutions:
http://support.apple.com/kb/ts2570
https://discussions.apple.com/docs/DOC-5282
https://discussions.apple.com/docs/DOC-3353
Ciao.

Got a iMac upon start up it has white screen with apple logo and loading wheel spinning forever under it, does anybody know how to fix this?

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Try this: Switch off your iMac wait 10-15 seconds hold down the Option Key (alt) key then press the power botton but keep the option key down. This should show all the available options to boot from. I trust you have a full backup, Good luck.

IMac (Intel) only displays white screen with Apple after power-outage

Last week, we had a power-outage. iMac is plugged into a surge protector. When power was restored, powered up the iMac, but it will not get past the initial white screen with the Apple logo and the spinning black/white wheel. I have tried shutting down and re-starting, unplugging and re-starting, etc. Nothing happens. Ideas?

You HD probably crashed. Please run Apple Hardware Test in Extended Mode and see if it reports any errors. If it does please post them and we will try to translate them.
Also if your area has power issues I would strongly recommend replacing the surge protector (which is worthless in a power outage) with a UPS. A Uninteruptable Power Supply has a battery in it that is designed to provide enough power in the event of a power outage so the computer can do an orderly shutdown. I recommend the APC brand, you can find UPS's at your local office supply store or even Costco. A good quality one will cost about $100.00 or more.
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Macbook stuck on white screen with apple logo. help please

I have a macbook (black model) and while I was surfing on internet it is frozen. so I shut it down and restarted. When I restarted, it stuck on white screen with gray apple logo and seems like booting but nothing happens.
after that, I restarted again and put installation disc (leopard) without pressing any key and it opened normally. I backed up os with time machine but in one hour it is frozen again.
restarted again but this time it did not boot normally. so i tried booting from cd with c key, it opened installation screen. I have opened disk utility top repair disk, but when I click on disc image, repair / verify disk buttons are unavailable to click and S.M.A.R.T status is not supported.
After all, I tried to erase and install system several times, but after language section when I click agree to terms and conditions, mac freeze again.
So, I do not know what to do. Any help please?
Note: I already tried PRM and Safe Mode. (after safe mode it took me to installation screen again and nothing changed.)
Any help would be much appreciated!
Uptade: Also, opened system profiler and clicked on Serial-ATA, it seems loading but do not show any info. stucked again! help please
Message was edited by: burakbey

HI,
*"I have opened disk utility top repair disk, but when I click on disc image, repair / verify disk buttons are unavailable to click and S.M.A.R.T status is not supported."*
You need to select "MacintoshHD 10.5.8 not "disc image" in order to run Disk Utility and Verify and if necessary, Repair the disk.
That's why you are seeing this dialog.
*are unavailable to click and S.M.A.R.T status is not supported.*
Also, run the Apple Hardware Test.
http://abclocal.go.com/kgo/video?id=7011117
Carolyn

Macbook pro wont load, just gets to a white screen with apple logo

Hello,
I put my Mac to sleep last night. I am trying to turn it on now but it won't load.
The bar comes up at the bottom, fills about 20%, dissapears and then the spinny globe stays there forever, it will not load.
I have tried booting up by holding shift or x and no change.
Worthy of note, I installed leopard also last night.
Ive tried putting the leopard disc in, its being read but nothing changes on screen.
Ive tried holding command + p + r.
Ive tried unplugging, replugging.
Holding alt and choosing boot from disc or efi boot goes to the same white screen.
Holding c makes the disc drive make alot of noise, same white screen with nothing happening.
Nothings happening
Message was edited by: azz0r

azz0r, which OS originally came installed on your MacBook Pro?

My macbook shows a only white screen with apple logo and spinning wheel when i on the power button? How can i correct that?

Any help!!!

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat Step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 8
This step applies only to older Macs (not current models) that have a logic-board ("PRAM") battery. Both desktop and portable Macs used to have such a battery. The logic-board battery is separate from the main battery of a portable. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested. If you can't get to an Apple Store, go to another authorized service provider.

HT1533 on starting the IMAC (2010),there is a white screen with apple logo which doest go away or proceed to next screen. What could be wrong?

I had booted the system many times., tried option command P R buttons at the same time. No luck. If the Imac is connected to internet by ethernet port, sometimes the screen is just black and blank to which i had to remove internet port after which if i reboot , the login page appears and then goes to apple logo on white screen and is stuck there. Please help!!

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat Step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 8
This step applies only to older Macs (not current models) that have a logic-board ("PRAM") battery. Both desktop and portable Macs used to have such a battery. The logic-board battery is separate from the main battery of a portable. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested. If you can't get to an Apple Store, go to another authorized service provider.

My macbook 13' (older version) starts only to white screen with apple logo tried to rebooot by pressing shift at the opening but it didn't finish starting before stopping please help anybody please

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