My MacBook Pro Experiences

Hey Guys,
Since theres a lotta negative and positive stuff flying around here about everyone's MacBook Pro issues, I thought I would post with some of my experiences.
Firstly, whenever I got to buy something, I always research it a LOT and since this is the first Mac laptop I have ever bought, I made sure I did a LOT more!
After a lot of reading, I decided that the upcoming 17inch at the time was not for me, (student after all so way out of my price range) and since the graphics memory wasnt a huge issue for me, I decided to look further into the 1.83GHz version of the MBP.
As I'm a music student and I run a lot of applications like Logic, Reason, Ableton Live etc, processor speed is a small issue, but is not paramount as 95% of the time the devices I use such as Audio Interfaces will handle most of the stuff the processor normaly would.
This then brought me to memory. Astounded by how much the Apple Store wanted to put an extra sim of Memory into the MBP (£140 for a 1Gig) I decided to look around. First port of call was Crucial (www.crucial.com/uk) and lo and behold, they had the same stick delivered for £114 - I could do with that £26 quid!
Reading further, I found that Apple are nice and release some documentation on adding your own RAM to the MBP. This is helpfull, and means that I could actualy do it myself to get a REAL increase in speed for the machine.
(1Gig of RAM and above is the real sweet spot for MacOSX Tiger it seems)
So that aside I decided to order the 1.83GHz beast. I had to wait a while for some money to transfer from my acount, but in the mean time I rang the Apple store to find out some information about ordering the unit.
The guy i spoke to was very helpful and emailed me with his details saying, as soon as I was ready to order I should email him back and he would phone me to complete the order. Very nice.
I had to wait a couple of extra days for the money to transfer to my acount - it was going from one bank to another, but in the mean time I was able to email this guy back and have him reply with lots of details about my order and the unit itself.
The day finally came to order the beast. My money had successfully transferred, and I was ready. I emailed the guy from Apple at 7am. At 7.40 he rang me and we started the order. (20minutes before the Apple store is supposed to open to customers)
The order was simple, and I was able to obtain my student discount meaning I had the init for £1214.95 delivered. I also bought a mighty mouse as I'd had one before and they were great. The guy also informed me about the student diascount I could receive on the Apple Care plan. This meant instead of £279 it would cost me a mere £50 for the same thing. Bargain, and well worth it.
The order was completed, and although the product did not arrive the next day as I'd expected I was informed by them that it would take slightly longer as they had some problems and had longer lead times at the moment. Ordering on a wednesday I wasnt holding out for getting it by the end of the week, but I actualy did!
I got a phone call from home whilst I was out at my University saying that my package had arrived, but no one was home (DOH!) so they left a note.
I furisly rang up the company, and found out if I could go and pick the unit up, to which they told me yes. I would be able to go and pick it up from Oxford. I was all but racing down the motorway on my way home, before I got another call from home, saying "The delivery guy came to the door and said 'i heard you were going to go all the way to oxford for this, so i thought i'd bring it to you on my way home'" how very nice!
So my unit arrived and i rushed home to "play"
The box was very swish, made it look lovely - typical apple design.
Got it out and first thing I noticed were a couple of cosmetic damages to the front of the unit, on the keyboard, and to the right hand side on the speaker grill. Ignoring this I continued to boot it up and have a play.
Setup was really simple, configured my network and user acount flawlessly, without the need to plug it on once.
the mightymouse that also arrived that day and plugging it in during the setup process it simply worked. Lovely.
In a couple of minutes everything was up and running, I was browsing the web, listening to music from my windows computers and typing an email to Apple about those **** cosmetic issues. :-P
I have to say, I havent had any real problems with the heat issues. If you sit the unit on bare skin, maybe then it would hurt... but it's not burning hot, its warm.
As for the noises, yea, it has made some, but to be honest, I can barely hear them most of the time unless it's deadly silent in the room, and when is it ever in my line of work as a musician :P If I want to get rid of the sound, I can simply open the Mirror widget and it goes, simple as that. I havent tried any of the hacks and workarounds that people have been offering around on here, because I havent found it a big issue yet.
Screen problems - I hold my hands up right now and say that the ONLY screen problems I have found with my MBP is when I have used Windows on the machine. the rest of the time (In MacOS) it is FLAWLESS.
I do have to say though, the resolution is lovely, being able to have so much desktop real estate is fantastic, and the DVI to VGA adapter is brilliant for when I want to show things off, or use a second monitor with the laptop.
BootCamp - Afraid that someone might throw something Windows only at me one day at uni I decided to have a go with BootCamp on my box. Worked fantastically well. No problems whatsoever. (However I must add I almost never boot Windows on the machine just cos Mac OS is so useable for me!)
My only one gripe is that the @ and the " keys are in the opposite positions from where I wouild like them to be. But who cares.
I would highly recommend one of these machines to anyone who is looking at getting one... I have stopped using my desktop for good now. It's just pointless.
I'm sure you'll love it
Thats the end of my story.
Really I just wanted another excuse to use this baby :P

I just checked and I have a Week 14 model.
The scratches - apple told me about the process for sending it back... waiting, getting a new one etc... and i said what about compensating me, as otherwise the machine is fine. They agreed to give me a case for the machine and £50.
Thank you very much Apple!
Heat - it gets warm, thats it. Not scalding. Warm. I can quite nicely put it on my bare legs and stomach if i'm lying down and its just "comfy" warm
Whine... i had a VERY slight hi pitch noise, but as i mentioned, it's NOTHING really... can barely hear it. No one else but i can actualy hear it (my young ears) and i can fix it by running and then closing the Mirror app if its really an issue.
As for anything else. It's perfection.

Similar Messages

  • Refurbished Macbook Pro Experiences?

    Hi I am looking at buying either the 2.0 or 2.16 refurbed models...I am hesitating however and would like to know what your experiences are if you've recently purchased a refurbed MBP.
    Also are the 2.16 noticeably hotter than the 2.0s?
    Thanks
    O.

    but I thought the refurbished models come with a new box and all the same manuals etc. as the new mbps? <<<</div>
    Nope, it comes in a generic brown or white box that says refurbished. Besides, if the potential future buyer asks you if you bought it new you will certainly tell him it was a refurb.
    Best Regards.

  • Replacement Macbook Pro - experiences?

    Hi guys,
    I will receive a replacement MBP retina 13".
    The hardware comes as:
              • 2,6 GHz Dual-Core Intel Core i5  (Turbo Boost up to 3,1 GHz)
              • 8 GB 1600 MHz DDR3L SDRAM
              • 128 GB PCIe Flash
    Do you think it will be the late 2013 model?

    Apple tends to be well stocked in service units for models going back many years, so only very rarely would they not have replacement units.  Sometimes, sure, it happens, and then they will take the next model up that they have, not necessarily the very latest or newest though (but it must be equivalent to or better than the original device's specs).

  • Really Loving The MacBook Pro Experience

    2 weeks, 2 major problems with itunes. After spending about 2 days getting a 77k library set up on my new MBP, I found about 26,000 of the files weren't read from my external drive and have to manually click on each one to restore it.
    Now, in the past 3-4 days, when opening itunes, the beachball hangs for about 10 or more minutes before I can even play anything. I've uninstalled itunes, I've downloaded it again, same thing. I uninstalled it again, and reinstalling it. Didn't work. I don't think Genius is set up on here; I don't see it as a part of my playlists. My files are on a 2tb external h/d, the itunes library is in the itunes folder on my lappy hd. I maxed this out with 8gb of ram and with a 500 gb hd in the lappy I wouldn't expect having this problem. I have Logic installed on here; I hope that isn't the reason for this massive lag. There's 400 gbs of free space on the disc. It's really infuriating and I don't think I have the patience to spend an hour or more trying to delete every little thing and reinstall every thing again.
    Are there any simple solutions for either of these 2 crises I'm facing? Simple, as in clicking on something that should be set in the preferences or advanced tab? Or is this going to be another project that I don't have the will to go through anymore?

    The computer needs genuine repair service, and not from the "iYogi" scam artists.

  • Sharing my experience, water spill accident on my Retina Macbook Pro

    I would like to share my experience to the community and to fellow mac users regarding my water spill accident on my 1-week fresh Retina Macbook Pro.
    Before begining, i appologize for gramar or spelling mistakes since I am French and English is not my first language.
    So lets begin ...
    My 2006 macbook pro started giving away and i knew that i had to replace it very soon. So i opted for a high end machine because i knew i needed something for at least 5 years.
    After much thought, i bought a Retina Macbook Pro since for work i needed a 15 inch screen laptop and portability was key for me.
    Normally at work the Retina Macbook Pro sits on an aluminum Rain Design stand, but on thursday, i was at a co-worker office brain-storming for an important presentation. So i had my Retina macbook pro sitting on a small conference table and next to it i had a cup of water (THE CULPRIT), 200 ml to be precise.
    I know, i know ... i shouldn't have been drinking a beverage while using my computer at the same time but i'm always careful with my stuff (proof my 2006 macbook pro still lives).
    So enough introduction ... After taking a sip from that cup of water i accidently spilled the cup on my keyboard. To be precise i spilled around 160 ml of tap water on the keyboard while the computer was ON (on battery).
    I froze for 5 seconds cursing in French, looking at the puddle of water on my keyboard, then i immediatley FORCED shut down the computer.
    I ran for paper towels and started absorbing as much as i can, while absorbing the water my fellow co-worker was helping me, and since the power button is so tiny and placed on the keyboard, he accidently turned it back ON again ... I immediatly turned it back off (forced) and kept on absorbing as much liquid as i can.
    To my surprise, we kept on bringing paper towels and absorbing ...The water was just sitting on top of the computer and i had the impression that not a whole much was making it inside.
    After finsihing the first cleaning process ... i placed two dry paper towels on the keyboard and closed the screen, fliped the computer upside down so it was sitting on the screen. This was on thursday. I DID NOT DISCONNECT THE BATTERY (since i did not have the necessary tools for Apple's alien screws).
    Friday morning, when i arrived at the office, i checked the laptop (still haven't turned it on) ... Paper towels were wet, so i changed them ....
    I left it over the weekend at work .... doing some research on water spills ... i decided not to use rice or hair dryers or opening the machine ... i estimated that what could've made it through the inside of the laptop was roughly 20 ml of water that was absorbed by a plastic sheet seperating the keyboard from the logic board.
    Monday, D-day, i tried turning the laptop ON and it booted normaly ... i was a bit skeptic, i was thinking maybe the RAM modules were fried or certain keys on the keyboard or the sound controller ... but nothing everything seemed normal.
    I just finished running the Apple Hardware Extensive Test and everything seems running fine.
    So to all persons who will be in the same case as mine - WATER SPILL - (not coffee, cola, or sugary acidic beverages spill). Turn off the machine as fast as you can, absorb water as much as you can, flip the computer on its screen side while placing paper towels to absorb humidity, time is on your side so the more you wait the better, in my case 3.5 days, and PRAY .
    The waranty is probably voided since black sensors inside the machine turns to red as soon as they contact water, (like litnus paper with acids or bases)
    Hope my experience will help you get through yours ...

    9 times out of 10, you cannot, will not, shall NOT get thru same,.......corrosion sets in.
    Many people suffer the pain of a "dried out and working notebook"..........  only to learn corrosion will soon ruin it.
    Liquid spills, why your MacBook chassis is a one-way valve for spills
    After a substantial spill many people will turn their notebook upside down and shake it, not only does this not work, but it spreads liquid havoc throughout your machine and makes things often as bad as possible.
    The keyboard itself acts like a one way valve in the case of a substantial liquid spill. While liquid pours into the bottom chassis easy, it does not come out easily at all, and in the case of any spill, most of it will not come out by turning it upside down. Disconnect all power and contact Apple for diagnostics and repair.
    Do not attempt to, after a spill, ‘dry out your MacBook’ and test it
    After a spill most people invariably try to “dry out” their notebook by various methods, including hair dryers and otherwise. This both does not work, and after a substantial spill of any magnitude, even if the liquid was water, residue is left behind.
    There are additionally many very tight places inside your notebook where liquids will linger for a very long time, and cause corrosion or worse.
    Immediately unplug your notebook and contact Apple for in shop diagnostics and parts replacement.
    In the case of very minor spills people will “dry out” their notebook and feel success that their notebook is working ok, however invariably in nearly all instances after 4-14 days an error / fault pops up and is usually followed by more.
    In case of a spill, damage estimates are impossible,.....anything can be fixed, without question.......the question is cost.
    contact Apple for in shop diagnostics and cost estimation ....possible parts replacement.  

  • What are the Windows Experience Index numbers for Windows 7 running on a MacBook Pro 13 Retina Display?

    I am curious to know what speed those running Windows 7 on a MacBook Pro 13" Retina Display are obtaining.  I am interested in purchasing a MacBook Pro 13" Retina (i7) and will be running Windows 7 frequently since some of my business software only runs under Windows.  I have heard that the best PC is a Mac.  Just wanted to confirm the Windows Experience Index values are for those MacBook Pro users are seeing when running Windows 7.  The Windows 7 Experience Index numbers include one for Processor speed, Memory (RAM) speed, Graphics speed, Gaming graphics speed, and Primary Disk speed.

    Hi - I connected my superdrive but it does not seem to be working - now all I get is a black screen with the prompt - no bootable device; insert boot disk and press any key.
    Any thoughts on this? I put an ISO image on my desktop and also created an image on a USB drive - however it has encryption software on it which did not get overwritten so Im not sure if this is why that won't boot.
    Does anyone know if the Superdrive can't be used?
    My macbook is 3 weeks old - it is all the latest and greatest stuff...

  • My macbook pro (August 2010) keeps freezing when apple mail starts up. This happens every 2nd time I turn on my Macbook Pro. This forces me to hold down the power button to restart my Macbook Pro. Does anyone else experience this, and is there a fix? Thx

    My macbook pro (August 2010) keeps freezing when apple mail starts up. This happens every 2nd time I turn on my Macbook Pro. This forces me to hold down the power button to restart my Macbook Pro. Does anyone else experience this, and is there a fix? Thx.
    since upgrading to OS lion, my mac book pro (2010 August) keeps freezing (non responsive, requires restart) when i turn on my mac and the system is trying to open apple mail. while apple mail is attempting to collect new mail, the macbook pro freezes. this happens every 2nd time i try to start up my computer. this only started happening after i upgraded to OS lion. please let me know what I need to do to fix this. being forced to restart every 2nd time i turn on my macbook pro has been very frustrating. not sure if apple mail is also the cause of my macbook pro for being very slow during start-up (on the occasion the computer doesn't freeze).

    I am having similar 'freezing' problems with many programs (Mail, Safari, iTunes, etc.). I have done a clean install of Lion instead of an upgrade when it came out. Perhaps something went wrong with my install? I'm thinking about wiping and reinstalling.

  • Vista Experience Index on MacBook Pro

    I have a new MacBook Pro (2.16GHz 15") running Leopard. I installed BootCamp and Vista Ultimate. Everything seems to be running fine. I tried to generate a Windows Experience Index but it always tells me it can't be run because I'm on battery power and I should switch to AC even though I'm running on AC. Anyone else seen this problem or know of a solution?
    Thanks,
    Joe

    Their is a problem on vista detect the AC-operating mode. You can see it by the battery symbol after booting.
    I have the same problem
    http://discussions.apple.com/thread.jspa?threadID=1204637&tstart=0
    Greetings and sorry for bad english,
    skampi

  • Migrating from iBook G4 to MacBook Pro -helpful experiences?

    Hi everyone
    I'm switching to a MacBook Pro and would welcome the voice of experience from people who have made a similar switch from an iBook. This morning I went into my local Apple Store to ask advice and the guy I spoke to was really uncertain and suggested that I pay £79 (or whatver it is) to joing One to One and let the Apple store do it. However, I'm sure that there must be an easier (and cheaper) was to accomplish what I need - which is to basically transfer files, music, photos, email, accounts, and settings to the MBP.
    I would love to hear from anyone who has achieved this with as much detail as you can spare about how you did this.
    Many thanks

    I did it three years ago, switching from a G4 to an Intel-based MBP. I have a couple of suggestions:
    1. Cloning your hard drive won't work as such, because the G4's OS won't boot on the Intel machine. What some have done, though, is to clone and then re-install OS 10.5 on the new machine. While that may work, it will most likely also result in your having some applications on the machine that won't work and may cause mischief.
    2. Migration Assistant/Setup Assistant should work fine. Firewire is not required -- you can use Ethernet (speed is dependent somewhat on cable quality) direct connection between the two machines, or Firewire 800, or (if you are very patient) wireless networking for the transfers. If your old machine has an older version of the OS, you may have to upgrade it first for this routine to work properly. If you use Migration Assistant or Setup Assistant, be prepared for some potential confusion over computer names and user names. A number of people (including me) have "lost" their home directory contents as a result of this. (If it isn't where you expect it, look for a new user created by the process and log in there.)
    3. The most conservative approach (and in some ways the easiest) is to use an external drive or other media to copy your home directory from the old system to the new one, and then reinstall applications from original media or from the web.
    4. Don't forget to update your OS at some point -- new hardware doesn't always come with the latest SW changes.
    Good luck.

  • Retina macbook pro, worst purchase experience ever

    I bought my Macbook pro at the beginning of July.  Specs were 2.6ghz processor, 512 drive with 16 gb of ram.  First mac I ever purchased.  Sold my windows laptop which had similar specs and had worked a charm but the enticement of the new pro was too tempting.
    It took about 3 weeks for it to reach me.. not bad...
    <That is where the nightmare began.> 
    Before I use a computer, before i trust it i like to stress test it.  On a PC this is easy you just run pcmark for a few days if no fail, everything is great.
    On a mac you run hardware test..  Ok... so I run it.  Low and behold.. it freezes after a bit... Hmmm.. not much on the net about that... Try it again and it passed for 14 hours... ok..
    That evening.. Go to use one of my hard drive..  The OS claims it failed.. Un repairable, copy what files you can... But.. 50% of the files are missing.
    Ok.. well Im in good shape.  I run 4 hard drives one is a raid 1 array.  90% of my files were backed up.
    <This is where the monster comes in>
    Suspicious I take my mac in to be looked at by a genius.  The genius is astute and says.. well It passes all our tests if this keeps occuring we will replace it since it is brand new.
    I go home..  And start using it... It eats another hard drive and fails the hardware test again.  Ok.. I still have my raid array. I call them.  Please replace this POS.  Sure they say.. no problem its just going to take three weeks...
    Three weeks.. But I work with my computer it is my life line..  Well it seems to work fine except it has assainated another hard drive.. But it couldnt take down the raid.. It tried, but the raid rebuilt itself.  Safe.. I thought. 
    Fast forward one day.  It killed my raid disk,
    This computer, this peice of aluminum garbage is toxic.  It is trying to destroy my life and I have to life with this thing for 3 weeks while I try desperately to juggle my hard drives reformatting and only leaving one online in hopes it will last a day, maybe two.
    This computer is ruining my life..  Time to order a new one from the mac store?  7 days..  Time for me who waited a month only to get a destructive non-functional tool?  3 weeks.
    Thank you apple for ruining my life with your assembled in china non-QC controlled data assassin. 

    There are some good points here.. thank you for the assessments ha ha...
    Unfortunately I cannot go back to a Windows PC.  It was a long drawn out decision to go to Mac and the reason why was.. Efficency.  Even with lesser hardware the Mac offeres a smoother operator experience.  And once you learn to navigate it it is quite user friendly.
    It is true I am a Mac newbie but by no means am I a computer newbie.  Macs have a huge amount in common with a windows PC and any/all operations I do I researched first.  So - yes my initial drives were NTFS, but I installed an appropriate third party plug in to allow my Mac to read them, I then formatted the Raid array to a nonencrypted Journal format and one external to exfat just in case.
    It is not a problem with mountain lion or mac usage.  This notebook is a destroyer.  A informational anarchist, firebombing storehouses of information.  It kills drives swiftly and efficiently and if you try to repair them it garbles them.
    One poster mentioned it was sheer folly to switch over to a new computer system without keeping my old one as backup.  This seems par for the course because you shodl always have a back up however there were two reasons I did not do so
    1) I got a good offer on my PC, tech changes so quick that the value drops monthly, not annually, to wait was to lose money and the macbook was expensive so wanted to cover some of the cost
    2) I have NEVER had this computing experience before.  I have had computers that acted funny, blue screened or otherwise failed and there was always the potential that such could corrupt a hardrive or a portion of the data if it was writing to the drive but I coudl not anticiapte actually been locked in a room with a cat that almost seems intent on eviscerating my data.  The experience feels like I am literally under assualt.  I also would not have expected that Apple, having shipped me a dysfunctional unit (Don't they run hardware test before shipping?  Seems criminal to have this kind of QC failure) would make me wait three weeks to replace it.  How is that justified when they ship new units in 1 week?  I foudn the same experience previaled when I ordered my Macbook, because I ordered it earlier and they later updated shipping dates to 1-2 weeks form 3-4 weeks people who ordered after me were getting their computers before me even though I paid for priority shipping.  It seems to me that their policies are more bent on making new customers happy rather then ensuring people who already purchased are happy.
    That said with "generic" mac items its being great.  My service with iphones and ipads have been excellent when they can just substituted things.  It seems to be the customization process that causes the difficulties.

  • External LCD Monitor and MacBook Pro - Bad Experience

    Hi,
    I have an LG 22" LCD (W2252TQ) attached to my MacBook Pro. And it is a horrible experience. It buzzes if the brightness is not at 100%. The colors are not like they are on the MacBook Pro LCD.
    I am getting the LCD replaced for the 2nd time (the first time was because of a slightly different experience).
    I am beginning to wonder if my MacBook Pro just doesn't play well with this particular model of LCD display. I have it connected via the VGA-DVI adapter. Could that be causing my problem? If I go straight to DVI, will it be better?
    Anyone have any recommended settings for an LCD monitor (gamma, color, etc.)?
    Thanks.
    Message was edited by: jmFightSpam

    I have my MBP hooked up to a Viewsonic 22 in. LCD directly with the DVI cable that came with the monitor. No problems so far. Perhaps try a different brand of monitor. I have heard good things about both Viewsonic and Samsung.

  • Mountain lion is better in performance than the snow leopard in macbook pro mid 2009? Can anyone tell me your experience?

    Mountain Lion is better in performance than Snow Leopard in macbook pro mid 2009? Can anyone tell me your experience?

    They are probably about the same based on benchmarks.

  • SSD Install Experiences MacBook Pro 2011 i7

    This is a report on the beastie that I installed in my MacBook Pro 2011:
    http://thranblog.info/post/8615912997/ssd-install-experiences-macbook-pro-2011-i 7

    The fan normally runs at about 2000rpms - if they're loud enough to actually hear, you might have a problem. Mine can rev up to about 4000rpms sometimes and I'll hear them then, but it's nothing consistent.
    To see how fast your fans are running, download the free iStat Pro widget. If they're running abnormally fast, you could try a SMC reset to see if that will help.
    I would also uninstall VirusBarrier - your really don't need av software on a Mac but if you feel as if you must have something, try the free ClamXav and/or Sophos for Mac (both recommended by our resident malware/virus guru, Thomas Reed).
    Good luck,
    Clinton

  • Our MacBook Pro, purchased in New York June 2011, has appeared to have imploded upwards, case and mousepad area only, overnight.  We've read on the community of other almost similar experiences and wonder if this is a common experience?

    Our MacBook Pro, purchased in New York June 2011, has appeared to have imploded upwards, case and mousepad area only, overnight.  We've read on the community of other almost similar experiences and wonder if this is a common experience?

    Batteries can and have expanded when they are old and their useful life is over.  More often than not, there will be a warning generated in the battery display in the menu bar or in System Information>Power.  You may use a #00 Phillips driver and take off the bottom of the MBP and take out the battery.
    Ciao.

  • Refurbished MacBook Pro Owners: Post your experiences with "Refurbs" here.

    Hello Everyone. For the past few months I've been seriously thinking about getting a Mac notebook. When I get my Mac, I plan to run Final Cut Express HD for a few years, and If I decide to get a MacBook Pro then after a few more years I'll upgrade to Final Cut Studio. During my research of Macs I've stumbled upon something that really seemed to catch my eye; Refurbished MacBook Pro's for 41% Off Original Price. As far as I know, according to a few refurbished MBP owner's comments and Apple's brief description of it's "Stringement Refurbishing Process," it seems like a good deal to me, but of course it's always good to ask those who have already purchased a Refurbished MacBook Pro to see just how good of a job Apple does on refurbishing their products. That's why I've come here. For your comments. For all of you who have previously purchased a Refurbished MacBook Pro or other related item, please tell me about your experiences with your refurbished products. Was it a good experience? Or was it a bad experience, and feel free to go into as much detail as you need because I'll read your entire comment no matter how long. As you can see I'm pretty desperate for some owner's opinions so I will very much appreciate any comments that you give me. Thanks in advance for all your help and comments!

    I received my refurbished 2.16GHz Macbook Pro on Tuesday and had a similar instance to Ty-Guy. My shipping box wasn't visibly damaged but the Macbook Pro was warped in the center which caused the case to buckle out, right above the lid latch. I called Apple Care and they offered a full refund or an exchange. I opted for the exchange. After the call, I decided I might be able to live with the Macbook Pro as-is with maybe a little "tweaking". After a few hours of use I realized it also suffered from the glitchy DVD drive issue - some would read, some wouldn't, some that would read were ssssssllllloooowwww. So another call to Apple Care and 20 minutes later I had a Fedex return label emailed to me. 2 hours after I printed the label from the Fedex website, I received another email that my replacement Macbook Pro was already shipped Priority Overnight to me! However inconvenient it may be that I have to send a unit back for defects, Apple more than made up for it by handling it the way they did.
    And as far as Apple's strict refurbishment process goes, it is more than likely that the Macbook Pro arrived warped due to the shipping/packaging and not to lack of quality control. My Macbook Pro had no support underneath the center of it in the package. Which when subjected to say, a delivery person dropping it, would result in the area without support taking the brunt of the force. At least, that's my interpretation of it.
    12 Powerbook G4 Mac OS X (10.2.x)
    12 Powerbook G4 Mac OS X (10.2.x)
    12 Powerbook G4 Mac OS X (10.2.x)

Maybe you are looking for