My macbook pro has been stolen and i had icloud and find my mac installed. If the thief was to wipe my harddrive and use internet recovery, will my find my mac still work?
Hey guys, so I recently had my macbook pro stolen. I had my find my mac turned on and i was wondering if i could still track my laptop if the thief wiped my hard drive and the recovery partition, but if they reinstalled the mountain lion osx from the internet recovery would that erase the find my mac feature? Thank you guys for all the help. Just doing what i can to try and retrieve my laptop. Thanks
Yes, if the wiped the drive Find My Mac would no longer work. The can't reinstall Mountain Lion without your Apple ID or an Apple ID of their own.
OS X Lion- About Find My Mac
Apple - Support - iCloud - Find My iPhone, iPad, iPod touch, or Mac
Similar Messages
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My MAC Book Pro has been stolen one month ago. I would like to know if the MAC address (that should be an unique identifier of the MAC) can be found in order to trace where the computer is should it be connected to Internet. Thanks for any support on this matter! Cristina
Here's a link from Apple on stolen mac products.
http://support.apple.com/kb/HT2526?viewlocale=en_US&locale=en_US -
My MacBook Pro has been stolen!, My MacBook Pro has been stolen!
My MacBook pro has been stolen this week and I want to know to track it!
I have an ICloud email adress, but I never used it and dont know how it works!
There is anychance that i can find my computer?
Or get all the file on it?
What about the AppleCare, its doesent help with these cases?
I got one for 3 years and I bought my computer in august (brand new)
I need ur help!
I am a new Mac User and Iam lost!!!!
Thankshttps://support.apple.com/kb/HT2526
Steps to prevent theft of Apple products -
Y MacBook Pro has been stolen 2 days ago... there is any way to track it?
I've been to Florence, Italy this week and someone has been stolen my MacBook Pro in my room.
Any advices of what should I do?
Do you know if by anychance I can track it?
Thankshttps://support.apple.com/kb/HT2526
Steps to prevent theft of Apple products -
My Macbook Pro has been stolen
Someone broken my car and stolen my macbook pro tonight. Unfortunately, I just bought that one month ago.
I wonder the one year warranty will cover my lost. Also, does apple company can locate my laptop by the serial number or IP number?
I had a lot of information in my computer, what can I do????
Help Me" wonder the one year warranty will cover my lost"
No, the warranty does not cover loss due to theft or any other cause. the warranty is to cover parts that fail, not stolen computers.
If you have insurance on your car it may (or may not) cover it. If your car was parked at home when this happened your homeowners insurance may (or may not) help.
This is a law enforcement matter.
Sorry to hear of you loss. -
It's been 1 month, my MacBook Pro was stolen. I keep on checking the "find iPhone" app but no luck, I also have used "prey" app same thing. I haven't given up, is there anything I can do.
i Read some of the peoples stories and saw that it takes like years to get your mac back.Hey Angel88.la,
Thanks for using Apple Support Communities.
Having a product stolen can be a very frustrating situation for sure.
Reporting a lost or stolen Apple product
http://support.apple.com/kb/HT2526
iCloud: Use Lost Mode
http://support.apple.com/kb/PH2700
Important: If you lock a Mac, you may not be able to locate it, and you won’t be able to erase it remotely
Have a nice day,
Mario -
My MacBook Pro has been stolen. I have it's serial number. How can u help mr?
How can I get my stolen my MacBook Pro?
I have it's serial number & it has password.Unless you have activated 'Find my Mac' there is nothing you can do except call your insurance company and the police.
-
My MacBook Pro has been incredibly slow and laggy
So my MacBook Pro has been pretty much inoperable for a couple of months. The computer crashed and afterwards it would constantly lag. I did a fresh install thinking it would solve the problem, but it did not do anything. I took the computer to the Genius Bar, and they claimed that it was because I was running too many apps and that the computer was slowing down (doesnt make too much sense considering its a mid 2012 and on a fresh install) and then promptly sent me home. When you flash the memory in the beginning, sometimes it will be less laggy for a second, but then start lagging a couple minutes after computer use (this is still on a virtually clean install). I took their suggestion and added a SDD thinking it might help. Nope. So the hardware tests/diagnostics are all normal and I have no idea whats going on. It literally took me 10-15 minutes to run the EtreCheck and copy into mail so I could post these results from another computer. I will love anyone forever if they could explain to me how to fix this.
EtreCheck version: 1.9.15 (52)
Report generated September 17, 2014 1:44:57 AM EDT
Hardware Information: ?
MacBook Pro (13-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information: ?
Intel HD Graphics 4000 - VRAM: 512 MB
Color LCD 1280 x 800
System Software: ?
OS X 10.8.5 (12F45) - Uptime: 0 days 0:14:30
Disk Information: ?
APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Untitled (disk0s2) / [Startup]: 499.25 GB (479.83 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information: ?
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ?
Apple Inc. thunderbolt_bus
Gatekeeper: ?
Mac App Store and identified developers
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.bombich.ccc.plist Support
User Login Items: ?
None
Internet Plug-ins: ?
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
Flash Player: Version: 15.0.0.152 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.1
JavaAppletPlugin: Version: 14.6.0 - SDK 10.8 Check version
Safari Extensions: ?
Adblock Plus
Audio Plug-ins: ?
AirPlay: Version: 1.7 - SDK 10.8
iSightAudio: Version: 7.7.1 - SDK 10.8
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.8
3rd Party Preference Panes: ?
Flash Player Support
Time Machine: ?
Time Machine not configured!
Top Processes by CPU: ?
2% WindowServer
1% Activity Monitor
0% activitymonitord
0% blued
Top Processes by Memory: ?
57 MB mds
37 MB Dock
33 MB WindowServer
25 MB ocspd
20 MB SystemUIServer
Virtual Memory Information: ?
1.91 GB Free RAM
578 MB Active RAM
401 MB Inactive RAM
1.13 GB Wired RAM
194 MB Page-ins
0 B Page-outsI don't see anything significant.
Things You Can Do To Resolve Slow Downs
If your computer seems to be running slower here are some things you can do:
Start with visits to: OS X Maintenance - MacAttorney;
The X Lab: The X-FAQs;
The Safe Mac » Mac Performance Guide;
The Safe Mac » The myth of the dirty Mac;
Mac maintenance Quick Assist.
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
Repair the Hard Drive - Lion/Mountain Lion/Mavericks
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilites Menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD disk icon and click on the arrow button below.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Restart your computer normally and see if this has helped any. Next do some maintenance:
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
Note: Alsoft ships DW on a bootable DVD that will startup Macs running Snow Leopard or earlier. It cannot start Macs that came with Lion or later pre-installed, however, DW will work on those models.
Suggestions for OS X Maintenance
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or later and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive.
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection I recommend using VirusBarrier Express 1.1.6 or Dr.Web Light both from the App Store. They're both free, and since they're from the App Store, they won't destabilize the system. (Thank you to Thomas Reed for these recommendations.)
Troubleshooting Applications
I recommend downloading a utility such as TinkerTool System, OnyX, Mavericks Cache Cleaner, or Cocktail that you can use for removing old log files and archives, clearing caches, etc. Corrupted cache, log, or temporary files can cause application or OS X crashes as well as kernel panics.
If you have Snow Leopard or Leopard, then for similar repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. Applejack does not work with Lion and later.
Basic Backup
For some people Time Machine will be more than adequate. Time Machine is part of OS X. There are two components:
1. A Time Machine preferences panel as part of System Preferences;
2. A Time Machine application located in the Applications folder. It is
used to manage backups and to restore backups. Time Machine
requires a backup drive that is at least twice the capacity of the
drive being backed up.
Alternatively, get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Carbon Copy Cloner
2. Get Backup
3. Deja Vu
4. SuperDuper!
5. Synk Pro
6. Tri-Backup
Visit The XLab FAQs and read the FAQ on backup and restore. Also read How to Back Up and Restore Your Files. For help with using Time Machine visit Pondini's Time Machine FAQ for help with all things Time Machine.
Referenced software can be found at MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Pre-Mavericks
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Mavericks and later
Open Activity Monitor in the Utilities folder. Select All Processes from the View menu. Click on the CPU tab in the toolbar. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file. -
My MacBook pro has been freezing up and giving me an error message.
My MacBook pro has been freezing up and giving me an error message. I did the disk repair and reboot in safe mode for it, and then I restarted it in regular mode. Still crashed and told me to hold down the power button to restart. It seems to only do it while I'm using the Internet. Any suggestions?
Welcome to Apple Discussions LockieF!
Please start a new discussion with the link on the top right corner, unless you have a solution for Demetrius:
https://discussions.apple.com/community/notebooks/macbook_pro
You'll get a wider audience, and won't confuse Demetrius with solutions that don't apply to them. -
Safari just hangs up and has to be restarted. My Macbook Pro has been doing great. Just iMac.
Log into your Guest user and test Safari.
-
HT1338 my macbook pro has been running hot off and on
My macbook pro has been running hot off and on for the last couple of days
Are you running andy anti-virus or "cleaning" software? Both can shorten battery life and run up the temps.
Take a look at this Apple article:
Runaway applications can shorten battery runtime, affect performance, and increase heat and fan activity
Note in Step 3 you need to make a change if running Mavericks. In Mav, Activity Monitor's "Show All Processes" function moved from the application window to the application menubar:
Setting to "All Processes" is the only sure way to catch some suspects. Not noted in the article is this: AM won't tell you much if you run it shortly after a restart. Use your computer as normally as possible for at least a half-day before running the test. Also not clear is that you should be looking for any process that uses more than about 10 percent of the cycles. I've checked a lot of Macs with AM and, assuming you quit any user applications you started (other than AM) nothing should be a percentage larger than a single digit in a healthy Mac. -
My MacBook Pro has been wiped and locked, who can I contact to help me solve this problem?
HI there,,,
My MacBook Pro has been wiped and locked. It is requesting a PIN consisted of four numbers only.
Who do I contact to help me solve this problem?I do not know what really happend. however, my Mac is requesting a four digit PIN to open and I really have now idea what those numbers might be. when I contacted my son, he sugested that it is locked or wiped. I have all the official and required papers to claim that I am the rightful owner of the product.
who do I contact or what should I do to solve this problem?
Looking forward to hearing from you.
Sarah Zabrmawi -
My MacBook Pro has been running very slowly. I've run EtreCheck and will append the results below.
My MacBook Pro has been running slowly, and I'm trying to find a solution to it. I've run EtreCheck and have put the output below. Any help would be appreciated as I'm not a computer expert.
Hardware Information:
MacBook Pro (17-inch, Late 2011)
MacBook Pro - model: MacBookPro8,3
1 2.4 GHz Intel Core i7 CPU: 4 cores
4 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 384 MB
AMD Radeon HD 6770M - VRAM: 1024 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 0 days 0:20:51
Disk Information:
Hitachi HTS545050B9SA02 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (308.41 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Logitech USB Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[not loaded] com.MCCI.SAMSUNG_A307_Driver_Net_NCMCtrl (2.1.7b7) Support
[not loaded] com.MCCI.SAMSUNG_A307_Driver_Net_NCMData (2.1.7b7) Support
[not loaded] com.MCCI.SAMSUNG_A307_Driver_Serial (2.1.7b7) Support
[not loaded] com.MCCI.SAMSUNG_A307_Driver_USBSendCmd (2.1.7b7) Support
[not loaded] com.MCCI.SAMSUNG_A307_Driver_sdmp (2.1.7b7) Support
[kext loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) Support
[kext loaded] com.avast.PacketForwarder (1.4 - SDK 10.9) Support
[not loaded] com.flipvideo.IOUSBCameraMassStorage (1.0.1) Support
[not loaded] com.sierrawireless.driver.SierraDIPSupport (1.0.0) Support
[not loaded] com.sierrawireless.driver.SierraDevSupport (1.0.7) Support
[not loaded] com.sierrawireless.driver.SierraFSRSupport (3.0.0) Support
[not loaded] com.sierrawireless.driver.SierraHSRSupport (3.0.0) Support
[not loaded] com.sierrawireless.driver.SierraIPDirect (1.1.4) Support
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.avast.init.plist Support
[loaded] com.avast.uninstall.plist Support
[running] com.carbonite.launchd.carbonitedaemon.plist Support
[running] com.flipvideo.FlipShareServer.launchd.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[loaded] com.sierrawireless.SWoCTool.plist Support
Launch Agents:
[loaded] com.adobe.CS4ServiceManager.plist Support
[failed] com.AT&T.attcm_AppStart.plist Support
[loaded] com.avast.userinit.plist Support
[loaded] com.carbonite.launchd.carbonitealerts.plist Support
[running] com.carbonite.launchd.carbonitestatus.plist Support
[running] com.flipvideo.FlipShare.AutoRun.plist Support
[loaded] com.google.keystone.agent.plist Support
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist Support
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[loaded] com.avast.home.userinit.plist Support
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist Support
User Login Items:
GrowlMenu
AT&T Communication Manager
FontExplorerXAutoload
Dropbox
AdobeResourceSynchronizer
Wondershare Helper Compact
RealPlayer Downloader Agent
TmLoginMgr
TmLoginMgr
Internet Plug-ins:
DirectorShockwave: Version: 11.6.6r636 Support
o1dbrowserplugin: Version: 5.3.1.18536 Support
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 10.1.9 Support
FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support
Flash Player: Version: 13.0.0.214 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.3.1.18536 Support
iPhotoPhotocast: Version: 7.0
AdobePDFViewer: Version: 10.1.9 Support
JavaAppletPlugin: Version: Java 7 Update 51 Check version
Safari Extensions:
Facebook Cleaner: Version: 3.2
Better Facebook: Version: 5.941
clea.nr Videos: Version: 3.2.0
avast! Online Security: Version: 8
AdBlock: Version: 2.4.33
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
Picasa: Version: 1.0 Support
RealPlayer Plugin: Version: (null) Support
3rd Party Preference Panes:
AppTrap Support
avast! Preferences Support
Carbonite Support
Flash Player Support
Growl Support
MacFUSE Support
Time Machine:
Auto backup: NO - Auto backup turned off
Time Machine not configured!
Top Processes by CPU:
3% WindowServer
1% fontd
0% RealPlayer Downloader Agent
0% CarboniteDaemon
0% System Events
Top Processes by Memory:
127 MB com.apple.IconServicesAgent
119 MB Google Chrome
98 MB Finder
82 MB Dropbox
66 MB Dock
Virtual Memory Information:
580 MB Free RAM
1.63 GB Active RAM
785 MB Inactive RAM
1.03 GB Wired RAM
1.08 GB Page-ins
0 B Page-outsOS X Mavericks: If your Mac runs slowly?
http://support.apple.com/kb/PH13895
Startup in Safe Mode
http://support.apple.com/kb/PH14204
Repair Disk
Steps 1 through 7
http://support.apple.com/kb/PH5836
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Increase disk space.
http://support.apple.com/kb/PH13806
Remove Avast.
http://apple-macintoshsupport.blogspot.com/2012/07/how-do-i-uninstall-avast-free -antivirus.html
Click the blue “Reader” button at the end of Safari address bar for easy viewing. -
My MacBook Pro has been having difficulties at startup. It sometimes locks and doesn't get past the white screen. It has also locked up several times and gotten a green stripes across the entire screen. What is causing this and how do I fix it?
You don't, take it to Apple for repair.
This might interest you if it's too old to fix.
My computer is not working, is my personal data lost? -
HT1338 problems with OS X Lion. I upgraded and now my macbook pro has been crashing...
I am having problems with OS X Lion. I upgraded and now my macbook pro has been crashing... what's going on? and someone please help !!!!
If you have more than one user account, you must be logged in as an administrator to carry out these instructions.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select the most recent panic log under the heading System Diagnostic Reports on the left. If you don't see that heading, select
View ▹ Show Log List from the menu bar. Post the entire contents of the panic report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports.
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