My MacBook Pro is malfunctioning and I do not have Applecare. Can I still take it to an Apple Store to have it looked at?
It all started after I downloaded the Maverick operating system. My computer gets "stuck" on different programs and I have to force shut it off by holding down the power button. First it started with changing the desktop background in system preferences, then my iPhoto would freeze up, now my iTunes is freezing up and I cannot sync my devices. I tried backing up my system but that won't even work either. Along with this, different programs on my computer now just close out unexpectedly. I am thinking it is either a virus or a software problem. I don't have AppleCare though, so what can I do? I don't live near any Apple Stores so I want to make sure I can actually do something about this before I drive some long distance to go find an Apple Store.
You can save yourself a trip by doing everything the Apple "Geniuses" will do.
1. Run the Apple Hardware Test. It will show nothing wrong.
2. Reinstall OS X. There will be no change.
3. Back up your data, erase the startup volume in Recovery mode, and install the OS again. Test without restoring any of your data. If you can't reproduce the problem with the machine in that state, then it's solved, as far as the "Geniuses" are concerned.
When you restore your data from the backup, the problem will reappear. Go back to the Apple Store, and the cycle will be repeated.
If you expect an Apple "Genius" to help you solve a problem with incompatible third-party software, which is what this probably is, you're going to be sorely disappointed. They're not allowed to do that, and they don't know how.
Similar Messages
-
I am new to iMovies. When I make a video using the mic and camera in my Macbook Pro, the audio and video are not in synch. Very annoying. How can I fix this?
DVD drives read the bottom of the disk, not the top. Smooth out the paper & try again.
-
Hi,
I have a macbook pro...and I'm not able to start it since this morning.
It was working well last evening.
Also the power supply light is flashing red and green! What can I do?? Pls help.You have to take the MBP with the MagSafe charger to the Apple Store
as soon as possible. You may need a new charger.
Best. -
hi , i bought this phone from Dallas , TX on 22 jun 2012 , right now I am in india .
My phone Accidentally fall in water tub. And now is not working .
For iphone replacement ,I went to local apple store in Pune (India). but these guys are not helping me . And they are not ready to replace my phone .
I also tried contacting local apple employee named " RATI KALE " , but didn’t got any positive response.
I provided them apple invoice, passport, visa details, my air ticket details. but still they are not ready to help me . My phone details are as below :
Serial No:C8*******T9Y , IMEI : 01*************995
Please help me in replacing my phone.
<Personal Information Edited by Host>Your warranty is only good in the US where you bought the phone. You will need to contact Apple Support in the US to arrange to return your phone to the US for repair. You should also inquire as to whether they will be able to return the phone to you in India.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Apple - Support - Contact Apple Support. -
I have the iphone 5 and it hasnt been a year yet and my lock button wont work. If I take it to an apple store can I get it replaced since its still in the 1 year manufacture warranty?
Within the warranty period, unless the failure was caused by accidental damage it will be replaced for free.
-
i have a macbook pro running lion and cannot log on to my microsoft exchange server. Not a problem with my iphone and ipad are there any issues or fixes for this?
I found the following suggested fix, posted by a user on Barnes & Noble's site:
1. Create a folder in your Applications folder, call it: NOOKforMac
Once you've done this, copy the Nook app to this folder. This should allow the app to run on the 1st or possibly second attempt to launch it.
2. Once you're done using the app always quit it by clicking on the X (red in some cases) button of the application window (upper left hand corner)
This seems to have resolved the issue and my guess is that somehow the .dmg volume path is somewhere hard coded in the app configuration.
Elsewhere in that thread, the administrator advises calling Customer Service Team at 1-800-THE-BOOK (1-800-843-2665) and choose option 2 for Digital Support.
Good luck. -
my iphone fell in water and will not come on. where can I get it repaired? Apple store?
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5s. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task. Start with Google to search for these. -
MacBook Pro slowed down and now will not start up- flashing symbols on start screen.
I am increasingly worried about my MacBook Pro. It had been slow for a few weeks (I think it may be infected with some kind of malware), slowed down even more, and then a couple days ago when I turned it on it flashed a question mark folder, a prohibitory sign, and the apple logo on the startup screen and will not go past that. I followed the instructions on an apple help page for this issue- Nothing connected to it; I even removed the apple power cord. I tried a safe boot. I reset the NVRAM. It said to try starting up from an OS install disc, but my computer did not come with one. Here's the bit where I'm not sure if I made a stupid decision; another site said that the computer will download a recovery partition if there is no install disc, so I booted while holding down C even though I had no disc. I then read that holding option on startup will allow you to choose which disc to start from- I did that, and the only option displayed is a disc called Recovery (with a number after it that I think was 10.something, presumably referring to the OS version). Does this mean I have lost access to my computer's Macintosh HD? Have my files been lost? Unfortunately I do not have them backed up. Bad decision on my part.
Thanks for the quick response.
Command-option-r does take me to a screen with a spinning globe. Below the globe is a drop-down menu from which to select a wi-fi network. My network, however, is not listed. (I am now sitting right by the router, and my iPhone is on the wifi without any problem.) I go instead to manually type it in. I have triple checked the network name and password. I have used both the WEP key, which I have always used, and something that the sticker on the router refers to as the Mac ID, which is the WEP but with two zeros before it. Still the screen shakes as if I have entered the wrong password. I'm not sure what's going on now. -
I need to restore my photos from my Apple TV hard drive to my MacBook Pro, which I put a new hard drive into. Also, would like to share them with my iPad Mini.
I assume this is a 1st gen device. It is not meant to be used as a storage device and I don't think there is an easy way to get them off
-
I'm trying to find out if I can use the mirror function to look at large construction drawings using my Apple TV. It says that my MacBook Pro has to be early 2011 or newer and I can't remember what it is.
Mactracker - Get Info on any Mac
-
It seems like my MagSafe board (Macbook Pro 13" mid 2010) is damaged, does anybody knows how much It would cost to repair it at Apple Store?
I might be able to change it by myself but I am afraid that I screw it more, and not to get the correct piece or buy a low quality one, can someone help me?Get a free diagnosis and a estimate:
Genius reservation http://www.apple.com/retail/geniusbar/
on-line https://getsupport.apple.com/GetproductgroupList.action
check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do
https://www.techrestore.com/mac/
http://www.dttservice.com
http://www.myservice.com/macbookpro.html
http://www.ifixit.com/Device/MacBook_Pro
http://www.PowerbookMedic.com -
I moved to overseas and bought a new Mac. Can I still log into my Australian Apple ID?
So, I have a Macbook Air (13 inch, Mid 2011, Version 10.10.1 Yosemite).
It's running out of space and kinda getting old. So I want to get a new Mac Mini because I can get hold of a cheap good quality screen, keyboard, and a mouse.
The problem is that I have moved overseas. I'm no longer in Australia. I won't be back in Australia for quite some time.
So my question is, could I still access my Australia iTunes and App Store while I'm overseas even if I buy a new Mac Mini and try to use it outside Australia?
Because when you first fire up your MacBook Air, MacBook Pro, iMac, or any other Apple products, they ask you to pinpoint your location.
I would love to have access to stuff on Australian iTunes store. They have what I need and and also the Australian stuff that you can't get off other country's iTunes store. Plus, I have already purchased so much stuff off iTunes and AppStore.
So, please someone help me out here! It would be much appreciated. Otherwise, I will have to ask a friend of mine who still lives in Australia to buy a new Mac Mini and fire it up and pinpoint the location in Australia and ask him to bring it with him next time I see him.
Cheers!! Have a good one!The physical location of your Mac is not relevant to your Apple ID's actual region setting.
You will be able to log into your account and keep all your previous purchases just fine.
If you are going be maintaining an Australian Payment Method for your Apple ID, then you should have no issue with your past purchases on your new Mac.
If you use iTunes Gift cards, they will need to be from Australia as each country gets specific gift cards that can only be used with Apple ID's from that country.
Its technically not legal to buy from a store of a country you are not actually in. But I don't know of anybody who's actually not been able to do this.
All in all, you should have no issue, locating the new Mac wherever you are now, but still use your Australian account. -
I have had this happen before. However, there was a moment when my computer froze and a series of thoughts happened and things happened with my computer. I thought for some reason that with my computer freezing right after I connected my iPod that my computer didn't recognize the fact that my iPod was connected. So I know what needs to be done to fix this porblem. My question is can I fix this at home or do I need to go into an Apple store to get it fixed? When this happened before, I had tried a couple different things before taking it in and nothing had worked.
You need a computer with iTunes and an internet connection
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup (if you have one) see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
Thanks for any guidance. I'm new to LR and Macs. I just can't get why my photos, which are in my docs and my desktop, seem to be invisible to LR.
Where you using iPhoto to import your photos before? if so they are held inside an iPhoto Library.
You would either need to Extract them, or use the Lightroom plugin to move the images over, Aperture import plugin now available
Dave Doeppel
training.davedoeppel.com
Adobe Certified Expert Lightroom 4/5 & Photoshop CC -
This has been happening for quite some time now, and it always happens at random times. I'll simply pick up the computer or tap on it and it'll go to sleep instantly.
I would try Linc's suggestion and in addition, try zapping your PRAM. I had all sorts of erratic power management issues with my MBP when I first got it, including the keyboard backlight and screen dimming in the middle of a session for no reason. The only thing that corrected it was resetting the PRAM. Details here
http://support.apple.com/kb/HT1379
Maybe you are looking for
-
Multiple Scan 20" on a Mac mini ?
I want to make a low expensive change of computer. Is that possible to connect a Multiple Scan 20" on a Mac mini ? (Multiple scan have a DB-15 connector) Thanks. Claude
-
RFC Adapter: Adapter Engine Field Blank
Hi all, Could anyone guide me through troubleshooting this one: When creating a RFC communication channel the listbox for the Adapter Engine is empty so I cannot select Integration Server as in other channels. All I know is that this might come from
-
Installing Stored Procedure on a remote DB
Hi, Is it possible to install stored procedures from a JDBC client without using tools like sqlplus? Thanks and regards, Venkat.
-
Hi Crystal gurus, 1. i have developed a Crystal report and i have grouped based on the YEAR. 2. Now i want to SUM the AMOUNT based on the Year. 3. I have gone to RUNNING TOTAL on FIELD EXPOLRER and created a NEW : here i have selected Year and AMOUNT
-
I'm looking for a college student in the Indianapolis area that is well versed in Adobe After Effect for graphics building.