My malwarebyte software program detected Pup on one computer and on another new pc it crashed and Windows cannot repair it.

I have been having trouble with FF for a long time now. I use other browsers too. But I was surprised about these recent problems. I know other people have been complaining about FF on other forums as well. I used it initially because it was recommended over IE but now it has become a big annoyance. Plus it crashes constantly, why can't this be fixed already? Thanks for any comments.

why don't you have that information - is the browser already crashing on startup, so you can't copy the crash ids from '''about:crashes'''?
in this case you could perform the following steps to gather the crash report IDs while firefox isn't running:
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.

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    Sorry to hear of your problem, but any hardware in a computer can fail - that includes the hard drive, the logic board, etc, etc. Fortunately, it usually doesn't happen that soon; however, I've read of hard drives failing within 6 months.
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