My nano is not being recognized by my computer or itunes. What do I do? I connected to a computer at work to charge and an N20 snowfox was on the screen why i tried to use it. What to do?

N20 snowfox (4A0432)
Voltage: 3254 mV
The above message is showing on my nano screen and it's not being recognized by my computer or itunes. What do I do?

just hold down the “-” button and the power button. when it says “ok to disconnect” hold down the powerbutton and the “-” button again.
copied from iPod nano 6G diagnostic mode

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Good Morning lavanyaroy,
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http://support.apple.com/en-us/HT204095
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