My paid subscription does not show in CC
On May 31, I have purchased an one year subscription for Photoshop and Lightroom (Photographer Pack or something similar) and I have received an invoice email, that I am being billed 980 JPY for June
I have the following problems:
I can only trial Photoshop and Lightroom and have no keys for them
My CC account still says "Free membership"
The order number from the invoice does not show under "My Orders" in CC
I tried to find an email live person to speak to, but it seems that all the support is supposed to go through this forum.
Please contact me if you need further details.
Thanks!
Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
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I have an invoice that I paid to use photoshop and now it is asking for serial number however it does not show a serial number when I log in
Please then use your web Browser address http://www.adobe.com/ and sign in with your Adobe User ID and Password to your account the has your Subscription and use https://www.adobe.com/account/my-products-services.html capture the page which shows you have a subscription like I showed you I have.
Open Adobe Creative Cloud desktop application use the APP tab and capture that scree to show Photoshop is installed and up to date like I did. Capture that screen. Show us you have installed Photoshop and its up to date.
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telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
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Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
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This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
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My purchase does not show on my creative cloud account but i am being billed for it
my purchase does not show on my creative cloud account but i am being billed for it
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
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-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
or
This is an open forum, not Adobe support... you need Adobe staff support to help
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http://windows.microsoft.com/en-us/windows/change-default-programs#1TC=windows-7
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