My password no longer works and I have tried everything to change it.I cannot use my Thunderbird and had to go to Gmail...which I do not like.
My Verizon broadband was always crashing (some software issue that has been resolved) and after that my Thunderbird email stopped working saying I needed a password. I have tried everything in every option and still cannot change the password and log in. It has been a month since I have been able to use Thunderbird. I got a gmail account which I do not like at all. I don't like the format. I have not tried to get my mail from Thunderbird to gmail since I am already having enough problems.
I have even tried to uninstall Thunderbird and simply get a new one and start over but it always shows up my old one and thus I have the same password problem. My old version is never uninstalled properly which I find strange...even with a restart after the uninstall.
Any help would be much appreciated so that I can use Thunderbird.
Angela
No idea what "tried everything" means.
Here is how you troubleshoot a password problem.
Go to your email providers web mail page and verify that you have a working username and password by logging into your account there. If you cannot log in there, look for the link to reset your password. Your email password is administered with your email provider.
Once you have a working password you need to remove any stored passwords in Thunderbird and replace with the new, working password.
From the menu bar select''' Tools-Options-Security-Passwords-Stored Passwords'''
Remove the passwords for the problem account. Close Thunderbird and restart it. You will be asked for a password. Enter the new password.
No menu bar with Tools? Press the '''alt '''key.
FYI: Thunderbird settings are stored in a different file from the program. Removing the program and reinstalling just keeps you busy for a little while and rarely fixes anything. As you have seen the old settings are picked up when Thunderbird is reinstalled.
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