My phone is completely broken, my plan isn't up yet.. but i need a new one?, my phone is completely broken, my plan isn't up yet.. but i need a new one?
could i buy a new phone from apple if i have a 5c. and it's broken.. i need a new one asap but i have a small pricing range.
your iPhone 5C is probably still under warranty if the problem is covered by the warranty. Otherwise, you can get an out of warranty replacement for your iPhone. Take it to an Apple Store for evaluation.
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So my phone got wet the other day. I dried it out completely, but the touch screen still isn't working. Is there anything I can do short of getting a new phone? Anything that can be done at the nearest Verizon store? I am one of three phones on our plan and I am trying not to need to get a new phone before our contract expires next month.
Hello wetphone!
We're sorry to hear that your phone isn't working. It's very important to have a functioning touchscreen! Let's explore your options OK? If the phone is taken to a store, troubleshooting can indeed be done. The store representative can even contact us while you're there. Do you have insurance on the device? Or, do you maybe have a prior vzw device that can be activated until the upgrade is available? You can also check your My Verizon account to see if your line( or another line on the account) is eligible for an upgrade. VZW always has options for you.
Thank You,
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport -
have a 2 year old iphone4 that got ran over by a car and although the outside screen isn't broken it is inside somehow, is it true I can take this into an apple store and get a discount when I buy a new one? Thanks
You can exchange for an out of warranty exchange iPhone 4 at a price of $149 in US
you get an as new iPhone 4 and the Apple genius bar take your "bits"
Apple are about to offer a trade in programme in the US but I believe the donor iPhone must be in full working order to qualify -
I went on holiday to Greece, took my iphone with me and it worked totally find abroad. As soon as I got home, off the plane and switched my phone back home it has said no service ever since. Had two new sims from Vodafone, still not working. What else could it be?
Try restore as new using computer iTunes.
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I dropped my iphone and the screen cracked so I am paying $200 to exchange it in the mail for a fixed phone. I know the apple care plan can only be bought for new phones, but will this phone count as a "new phone" and be able to be covered under apple care?
I see ads on Amazon selling "used" Apple care, If this is decided by the laws of a country, does anyone know if it applies to the US? I'm interested in covering my MBA and I could save about $100 if I went for one of these "used" deals on Apple Care.
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I had a few questions regarding iCloud. My iPhone 4 recently broke and i didn't realize that I had to manually activate iCloud in order to back up my files, so therefore the information on the iPhone 4 was not backed up. Is it possible to enable iCloud now and back up the information even though the phone is broken?
Also, I was thinking about replacing the broken iPhone 4 with the 5, would my information automtically be transferred to the 5 as long as I log-in with my apple ID?
I would appreciate all the help I can get!!!
Thanks,
JaeHow can I access iCloud through the internet and not through the phone if thats possible? Now that I think about it, I'm not 100% sure that I didn't back it up.
Thanks -
Tried to restore, Time Machine isn't setup because I don't have a backup disk big enough. I never thought I would say this:
I WANT MY BLACKBERRY BACK!!!!
I never had issues with the calendar on my crappy Blackberry Storm. What the crap, Apple?!?!Have you fixed this problem yet? At the risk of being harshly snapped at like poor ED3K, I will let you know a recent experience of mine. I consider myself fairly tech saavy and I have had experience with iPhones since the original. I too recently noticed that all my calendar data was recently "erased." I had a hard time figuring out what happened...until my wife, who is NOT tech saavy told me about the Settings in iPhone with iCloud. First check your iCloud account (icloud.com/calendar) and make sure that your calendar data is all there. If so, continue with next step. Make sure that on your iPhone 4s in Settings/Mail, Contacts, Calendars/Calendars, the Sync is set to All Events or however time you would like synced to your iPhone from your iCloud account. This should restore your calendar events. I hope this helps. Remember, sometimes help comes from the most unexpected places. And if this doesnt help you, at least be gracious. No one is patronizing you. Good luck.
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My power cord is broken, can i get a new one if im covered with the apple care protection plan?
does anybody know if i can get a new power cord if im covered with the apple care?
Depends on how it got damaged. have a look at this thread:
https://discussions.apple.com/message/2630756#2630756 -
Unlimited data plan and discount dispute on new phone
Problem #1
Before the unlimited data plan was discontinued earlier this month, I added it to my current plan (phone is an LG EnV3)
On Monday, 7/18, I became eligible for a new phone upgrade, and wanted to purchase the Driod Incredible 2.
While on the website, I noticed that it would not let me keep the unlimited plan while upgrading, so I contacted an online service rep.
A screen capture of the conversation can be found here --> http://img835.imageshack.us/img835/5640/chattk.jpg
The online service rep, Logan W, told me that I could keep it, all I would have to do is contact customer service afterwards and have them make sure that my current package stays.
Flash forward to today, I called customer service when I recieved my new phone, and was told that what your online service rep told me doesn't matter, that you can't keep the unlimited data plan if you move from a "feature phone" to a "smart phone."
I told her that is not what I was told prior to purchasing the phone, and she basically said she didn't care, she would send a ticket to some department to see if I could keep the unlimited data plan, but it was up to them, and that I would get a call back with their decision in 24 to 48 hours.
Problem #2
On Monday, 7/18, the Driod Incredible 2 was shown on the Verizon Website as $159.99 - $50 online discount = $109.99
A screen capture of the webpage --> http://img810.imageshack.us/img810/5301/pricee.jpg
When I added it to the website's cart, it took off $30 for my loyalty discount, resulting in a price of
$159.99 - $50 online discount - $30 loyalty discount = $79.99
But when I reached the final page of check out, the price went back up to $109.99. I asked your online customer service rep about this (as seen in the above transcript) , and he said that all I would have to do is call customer service after the sale and they would credit my account for the missing loyalty discount. I then purchased the phone for $109.99 + $8.80 tax = $118.79
Back to today, after I inquired about the unlimited data plan, I asked the customer service rep about this credit. After checking it out, she would not believe me that the starting price was $159.99.
She at first said the phone price was $199.99 and I did get my loyalty dscount, but $199.99- $50 online discount - $30 loyalty discount = $119.99 + tax. When I told her that wasn't the case because that was more than the $118.79 I was billed, she told me that "somehow I get a better deal and should have been charged $10 more"
I tried to tell her that her pricing does not line up with the facts (my screen capture, my order email). She then told me that my phone was somehow actually $$139.99 and I got my loyalty discount which brought it to $109.99. It was like she was trying to fudge the numbers so they came out to the right price.
This is a direct copy & paste from the first email I recieved from [email protected], that again shows the original price was $159.99 with a $50 online discount.
Due Now
Equipment Upgrade:
1 HTC DROID INCREDIBLE 2 -regularly $159.99 $109.99*
Due now: detail of total charges to be billed to credit card
Shipping: Free
Subtotal: $109.99
Taxes, Governmental Surcharges & Fees: $8.80
NY Local Sales Tax* $4.40
NY State Sales Tax* $4.40
Total charges to be billed to credit card: $118.79
Your customer service rep would not budge, she told me if I didn't like the price that I could send the phone back within 14 days.
I am amazed at how I was told one thing by your online service rep previous to purchasing a new phone and agreeing to a 2 year contract, but after I get the phone, I am told something completely different by your customer service rep. I feel this is totally dishonest and a great way to make people hate your company.
All I want is VW to honor what I was told previous to purchasing this new phone. If I can not keep the unlimited data plan I will be returning the new phone and moving on to another phone provider.unclebrady wrote:
Reply to your first point:
I was unaware of this *exception* to the rule when I ordered my new phone and agreed to another 2 year contract. I did my due dilligence by asking a verizon online service rep to confirm that my unlimited data plan would transfer *BEFORE* I ordered. I did not know of these forums until after my most recent call when I searched google for "verizon complaint forum." I didn't read your "transcripts" because it's a moot point - that is Verizon's policy plain and simple, and although I agree it does suck, and it's TERRIBLE that they didn't warn customers properly, the Verizon reps did not know any of the details of the new plans until they were put into affect. (Also, online reps will do ANYTHING to make a sale/commission... Just be warned for next time. I had a 2 hour conversation with one when I wasn't even eligible, who was trying to get me to pay full price but make it sound like it was discounted.)
Read the transcript. Logan W. didn't say "maybe it will" or "probably it will" he said ""As long as you contact customer service when you get the phone to have them activate it for you they will make sure that you're current plan stays."
Also, it really is none of my concern, as a customer, about the inner workings of verizon, if the unlimited data plan is broken up to 2 different codes, 4 codes, 8 codes, etc, I'm sure if I was the CEO's brother, they'd get it straightened out in about 5 minutes. As is, I'm just a 7 year customer, which appearently means very little. But clearly it is of your concern, when this is the reason you are not getting your data plan, isn't it? You're MAKING it your concern.
Reply to your second point:
Again, I was not aware of these forums until after I ordered the phone. I have a screenshot showing the original price ($159), the online discount ($50), and the price after ($109). Verizon's customer service people should be able to see that I was also eligible for my $30 loyalty discount on that date. But, the customer service rep I talked to stated she didn't care if I had a screenshot or not, that if I didn't like the price of $109 then I could return the phone. That was just that specific rep. You'll learn that each rep has their own way of doing things. Some are more sympathetic than others. Just keep calling until you find a rep that will take your screenshot. There have been numerous people on here that have done this, and have gotten their discount. Just like certain reps will move your upgrade date up, and others won't.
And that's the sad part of all of this. Her attitude wasn't "how can we make this right?" it was "if you don't like it, then send the phone back" You'd think Verizon wouldn't be so hard headed when I'm trying to give them my business, but appearently what I'm getting is a "if you don't like it then leave" attitude. Like I said, each individual rep. Not everyone in one company has the same attitude/demeanor. -
How can I create a new Care Plan with one or more care tasks
Hello,
I'm working on a Dutch website in the HealthVault Environment. I got difficulties in creating and updating a careplan with care tasks. Most likely it's due to lack of knowledge...
Following code works fine:
CarePlan plan = new CarePlan();
plan.Name = "test";
this.PersonInfo.SelectedRecord.NewItem(plan);
It creates a plan called [test]. But I don't know how to create a plan with one or more tasks in it: the tasks property is read only.
https://msdn.microsoft.com/en-us/library/microsoft.health.itemtypes.careplan.tasks.aspx
Half a year ago I was able to add an example of a careplan, which was a feature of the dev tools, but for some reason that's not possible anymore.
https://developer.healthvault.com/DataTypes/Overview?TypeId=415c95e0-0533-4d9c-ac73-91dc5031186c
So my question is, how can I add a new care plan with a task like the example from the HealthVault dev tools:
<tasks>
<task>
<name>
<text>Run 100 miles</text>
</name>
<description>Run 100 miles in 6 months</description>
<start-date>
<structured>
<date>
<y>2013</y>
<m>12</m>
<d>1</d>
</date>
</structured>
</start-date>
<end-date>
<structured>
<date>
<y>2014</y>
<m>6</m>
<d>1</d>
</date>
</structured>
</end-date>
<target-completion-date>
<structured>
<date>
<y>2014</y>
<m>12</m>
<d>31</d>
</date>
</structured>
</target-completion-date>
<sequence-number>279128532</sequence-number>
<recurrence>
<interval>
<text>Once</text>
</interval>
<times-in-interval>10</times-in-interval>
</recurrence>
<reference-id>p01vil21ckg7k2346y1g60337mmi20sg564l321l8pmpqev39n302572sewu76lh9019s3993e02924</reference-id>
</task>
</tasks>
Any help is welcome
WilfredHi Wilfred,
Have you tried this?
CarePlan plan = new CarePlan();
plan.Name = "test";
plan.Tasks.Add(someTask)
If you have a task list already, you would need to enumerate through it and add one by one...
foreach (var task in existingList)
plan.Tasks.Add(task) -
I have just purchased a new laptop as my old one was completely broken and would not do a thing not even turn on. Problem i have now is i have downloaded i tunes again on to my new laptop but an unsure how to get the music off my phone onto my new laptop? Obviously i cant copy anything from my old laptop as its died. There must be a way to do this? Any help would be much appreciated.
Cheers
GarySee Recover your iTunes library from your iPod or iOS device.
tt2 -
Hi,
We are in the process of Migrating Cisco CUCM & Voice Gateway (From another vendor to Cisco).
The requirement is all internal calls between Cisco IP Phones & Lync to be flown through CUCM. Means internal extension to extension. Remaining all calls like Mobile, National, International, Toll Free, Emergency, Shared numbers calling to be routed
to Cisco Voice Gateway.
We created the test dial plan, Voice policies, Route and assigned it to couple of user from Lync (2 extensions) and from Cisco side we have taken 2 IP Phones which is pointed to new CUCM. We tested all below scenarios,everything was working fine.
Lync to Lync Call using internal Extension number – Routed through Cisco new CUCM
Lync to Cisco Call using internal Extension number – Routed through Cisco new CUCM
Cisco to Lync Call using internal Extension number – Routed through Cisco new CUCM
Lync to Hotline Numbers (66XX, 68XX Numbers) – Routed through Cisco Gateway
Lync to Shared Numbers starting with 600 (Verified the number 600535353) - Routed through Cisco Gateway
Lync to Emergency numbers & Toll Free Numbers (Not verified the emergency Number as we decided to do it at end) - Routed through Cisco Gateway
Lync to Landline Numbers – Any 7 digit numbers - Routed through Cisco Gateway
Lync to National Numbers – Starting with 3,4,6,7,8 followed by 7 digits - Routed through Cisco Gateway
Lync to Mobile Phones – Starting with 05 contains exactly 10 digits - Routed through Cisco Gateway
Lync to International Numbers – Starting 00 contains at least 11 digits - Routed through Cisco Gateway
All Incoming calls – From Landline, Mobiles, International Numbers - Routed through Cisco Gateway
Call Transfer – To another Lync Extension, Cisco Extension, Landline, Mobiles, International Number
Conference – with another Lync Extension, Cisco Extension, Landline, Mobiles, International Number
Call Forwarding – To another Number, Voice mail
Response Groups
Click to call – As if user try to place a call by directly click the number from Outlook, Websites will be in E.164 format
Dial in meeting – Conference calls are works fine
But when we roll out to the production we are facing issues listed below
1) The phones we used during testing are working which is using same dial plan, Voice policy, Route, PSTN Usage. But from production most of the phones are not working (using the same dial plan, voice policy, Route). Also Problem is only with external calls
as the internal calls are working fine between Cisco & Lync even in production (Routed through CUCM) NOTE: All incoming calls are working fine (From international, local, national, extension)
2) How long its going to take for Lync to push the new voice policies, Dial plans to the Phones?
3) Is there a way to forcefully update the policies, dial plans to the Phone?
4) Also the environment is using over 100 dial plans, so I just copied and pasted the Normalization rules that we tested and working fine. Most of the dial plans are assigned to individual users as every dial plan contains a normalization rule for
international calling with Unique Prefix (Example: User John international Normalization rules says #1234#00#CountrycodePhonenumber, means if John has to place the international call he need to dial #1234# followed by 00 and then country code, then actual
phone number). In this case how long its take for the users / phones to get updated with new dial plans?
6) Is it recommended to use multiple dial plans ? What are the best practices?
5) Also calls are working fine one & failing on subsequent tries. Means when I dial first 1 or 2 times. Call fails, but when I try 3rd time and subsequently it works. After some again there will be failure during 1 or 2 attempts. Why is it so?
6) After updating the dial policies, voice Route, Voice policies If i reboot all the phones from Switch, Will the changes take effect immediately?
7) Also when some one calling from mobile or external number to Lync extensions they cant here any Dial tones or caller tunes? Its working fine when they call Cisco Extensions. Also to Lync its working if we dial in E.164 Format, if we dial like 023XXXXX
format its not working. Any guess about this issue?
Waiting for some one to help,
Best regards
Krishna
Thanks & Regards Krishnakumar BHi,
1. As all incoming call worked normally, please double check outgoing ports for Lync FE Server and Mediation Server.
You can refer to the link of “Ports and protocols for internal servers in Lync Server 2013” below:
http://technet.microsoft.com/en-us/library/gg398833.aspx
2. When an administrator makes a change to Lync Server (for example, when an administrator creates a new voice policy or changes the Address Book server configuration settings) that change is recorded in the Central Management store.
In turn, the change must then be replicated to all the computers running Lync Server services or server roles.
So it may not replication completely immediately.
3. You can run the following cmdlet with Lync Server Management Shell on FE server to
forcibly replicate information to a computer: Invoke-CsManagementStoreReplication
4. As you used over 100 dial plans, it may be the issue of multiple dial plans. Would you please tell us why you created different dial plan for individual user with unique prefix?
5. Multiple dial plans and undue normalization rules may cause call fail. You can double check the normalization rule.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support -
My iPhone 5 has broken and is being replaced with a new iPhone tomorrow. However, My carrier (orange) will b picking up my broken iPhone and I am unsure how to secure the content and icloud data on the broken phone. Is there a way to disable the data held on it and ensure that if it is fixed, nobody can use/see my data and access my account?
Hi Gazpan,
Thanks for visiting Apple Support Communities.
I recommend using the steps in this article to back up your iPhone if possible:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/ht1766
You may also find this advice helpful for your situation:
What to do before selling or giving away your iPhone, iPad, or iPod touch
http://support.apple.com/kb/ht5661
If you no longer have your iOS device
If you're using iCloud and Find My iPhone on the device, you can erase the device remotely and remove it from your account by signing in to icloud.com/find, selecting the device, and clicking Erase. When the device has been erased, click Remove from Account.
If you're unable to complete either of the above steps, you should change your Apple ID password. Changing your password won't remove any personal information that is cached on the device, but it will make sure that the new owner can't delete your information from iCloud.
Cheers,
Jeremy -
I purchased my iPhone 5 and the Applecare Protection Plan a little over a year ago at my Sprint store. I was not informed that I needed to register my Applecare Plan, so I didn't. Now, my lock button on my iPhone is broken and I want to get it fixed or receive a new phone. PeachMac told me they would give me a new phone which would be covered under my Applecare Plan. I logged into Apple to make sure I still had time on my plan, but it doesn't even recognize that I purchased one and I no longer have the receipt for the plan, let alone the phone. How can I register my plan without the receipt? I'm feeling kinda of ripped off by Apple. Shouldn't they keep a record of who purchases these plans?
Any help or suggestions would be appreciated. Thanks.Did you register the AppleCare+ plan at the time of purchase? If you didn't, even if you had the receipt, it's too late. It must be purchased and activated within 30 days of the initial purchase of the phone (it's usually done at the time of purchase). If Sprint didn't activate it at the time of sale, you can blame them. Apple doesn't control them.
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Cannot update phone/add a new line after updating plan
I updated my data plan to a shared family plan and now would like to upgrade one of the phones and also add a new phone but can't - it says 'order still pending".How long do I need to wait?
If you are trying to do this all online, it won't happen. The new shared plan probably won't go into effect until your next billing cycle. And the Verizon website is notorious for only being able to do one thing at a time. To upgrade the plan, add a line, and get new phones all at once is more than it can handle.
So, what you need to do is call Customer Service (800-922-0204) and complete the changes with a rep on the phone, or go into a store to do the transactions. Or wait for one change to take effect, then make another - but it could take a long time doing it that way.
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