My phones buttons are not responding & contacts have been erased

all of a sudden, my letter "e/2" stopped working. i did a battery pull, and that did nothing, so i did a restore on my phone. this resulted in none of my buttons reponding or taking 10mins (no joke!) to respond. it has also wiped all my contacts aswell.
i have tried to restore my phone several times and nothing is working!!!
i have a 8520 curve.
this is really making me lose my confidence with blackberry

and no it won't go past the 2/3 stage of loading. i have tried to put it into safe mode & nothing happens. safe mode won't load up. its not doing anything. very close to chucking the phone against a wall.
PLEASE HELP

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