My photosmart C4580 keeps giving me a "carriage jam" mssg when I print from my Dell W7 laptop.

I have been having a problem for about a week now with a carriage jam issue. I have a hp photosmart all in one c4580. Everytime I go to print I get an error mssg, carriage jam. I do not have a jam. I signed on to my laptop last night and all of a sudden it started to print, only half a page but it did print. When I tried to print again to get the full page it gave me the carriage jam error message. I think it's a false positive message. I don't have a paper or carriage jam. The carriage moves freely by hand. I have done all the things HP has suggested on the site and nothing works. I had this same problem last year and it fixed itself after a time. Now it's happening again. Please help.

Hi,
Try watching this video -
http://www.youtube.com/watch?v=l9x6ZLIYMog
- and following the steps on your printer to see if you can resolve the issue. This video should help to resolve false carriage jam error messages. Make sure you have your printer connected directly to a wall outlet as well to ensure proper power. The printer in the video is the Photosmart c4280 but the steps will be the same for your printer.

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Success!
Following this document was the key. On one of the steps I saw the carriage return move freely left and then dock on the right. I then gently moved it left and voila a crunched up piece of paper became visible. I would NEVER have been able to find it without moving the carriage return from its docked position on the right.
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Hi - Wish I had better news, but since you've already cleaned both the cartridge and carriage contacts, I'm not aware of anything else you can do, but replace the cartridges.
Sorry about that.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
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My photosmart C4580 keeps giving me a "carriage jam" mssg when I print from my Dell W7 laptop.

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