My post disappeared! Down for over a week!

Wow! my whole post disappeared. Am I talking about a sore subject?
Been down for over a week. My issue is that because I am using a usb modem as my internet connection with considerable infrastructure to make it work, support always says its my problem. I always remove my modem from my router and place it in a netbook to prove I have no 'unusual' setup to support. This time I had to actually drive to the tower to prove I wasn't having a reception problem. Something was finally changed while troubleshooting from car (tech's words not mine) and I'm working again.
To VZW's credit, minutes ago I had a tech call me back and tell me there is a local tower problem. My faith in good business has been salved.
However I'm really confused. All week I was told there were problems, then they were fixed, looked like my device, tech today said he made a change (local to me), another tech says there are problems. Do you guys not have a running log/ticketing system? I've been in IT for 30 years, most places do...

<Your post disappeared because someone reported it to the moderation team asking that it be moved to the Broadband & Netbook  for more exposure after you clarified you were using a USB modem. Post went to a queue to wait for a moderator to respond. Post Finding Verizon's help very frustrating  has since been moved. This post will now be locked.>

Similar Messages

  • RE: Trade-In System repeatedly down for over a week, causing me to miss sale.

    To Whom It May Concern,
    I wanted to express my frustration with the difficulties I’ve had with the Video Game Trade-In service at store locations #266 and #274. Last week, there was a sale where you could trade in used video games for an extra 50% store credit. I had several Playstation 4 games that I had wanted to exchange (Madden 15, Last of Us: Remastered, Knack, Infamous: Second Son, and Fifa 14) to take advantage of this opportunity.
    The first time I tried to exchange these games at store #266 last week, I was informed that the trade in system was down and that I should try again tomorrow. The next day I tried again and I was informed that, yet again, the system was down. Two days later, I tried again at the same store and was told the system was STILL down. After this I immediately headed to store #274 to try to turn in my games and was informed that the system was down there as well.
    Today (almost a week after my last attempt to exchange these games), I tried to turn in my games yet again to at least get some store credit but, after waiting in line for half an hour, I was informed that the trade-in system was down again.
    Fed up, I went down the street and exchanged my games at the local Target and picked up a new game there. I didn’t get the best deal, but I was able to accomplish my transaction without a hitch.
    I understand that technology can be unreliable and systems can crash, however, I feel that 5 separate attempts at 2 different stores over the course of more than a week (causing me to completely miss the promotion) begins to get a but ridiculous. The staff, while all very courteous, told me that there was no work-around or anything that they could do. I think it would be wise for there to be some sort of fail-safe system in place if such. I would have even loved a simple deduction of the trade-in value of my games off of my immediate new purchases, for instance. However each time they told me this couldn’t be done. As a result, I took my business elsewhere.
    I just wanted to express my frustration and disappointment with Best Buy and their trade-in system, which unfortunately caused me to miss out on a very good promotion, and caused Best Buy to miss out on my business. I hope that the trade-in system is updated and it’s obviously problems are addressed so that other customers won’t have to go through the frustrations I have.
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    Hello Kevin-
    Having worked in the gaming industry for another company that does trade-in’s on games (but will remain nameless), I really love that Best Buy is able to offer some great amounts and promotions for trading in games.  Obviously, that doesn’t mean much to you if you are not able to participate because of system issues.
    I apologize that these system issue meant that you ended up missing out on the 50% trade-in bonus.  In some situations, stores were able to utilize a different register to process this, but for some, they simply had to wait until it was fixed.  Because we have to follow many state, county and city ordinances to provide this service, we generally cannot provide a work around when systems fail.
    I am able to report that we believe we have corrected the issue and that our stores should be able to trade-in again.  However, I would recommend calling the store first to make sure that they are up and running if you have a distance to travel to the store.
    Thanks for letting us know your situation.
    Bill|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Adobe Reader Updater has been 'downloading' for over a week now...it is preventing me from signing out and closing my mini Mac, can't close down.  The window will not close ever, just keeps spinning around...help!

    How can I stop the 'Adobe Reader Update' from constantly trying to download?  It's been over a week now, preventing me from signing out of my computer and other issues too. Can you help please? thanks!

    Hi! The version is OS X 10 8 5...not sure what that means lol but it makes a difference obviously! 
    I did what  you said now and it has worked, thanks so very much for getting back to me.  I really appreciate your help!!
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          From: Anubha Goel <[email protected]>
    To: rubyrose1950 <[email protected]>
    Sent: Sunday, April 26, 2015 10:42 PM
    Subject: You have been mentioned by Anubha Goel in Re: Adobe Reader Updater has been 'downloading' for over a week now...it is preventing me from signing out and closing my mini Mac, can't close down. The window will not close ever, just keeps spinning around...help! in Adobe Community
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    You have been mentioned
    by Anubha Goel in Re: Adobe Reader Updater has been 'downloading' for over a week now...it is preventing me from signing out and closing my mini Mac, can't close down. The window will not close ever, just keeps spinning around...help! in Adobe Community - View Anubha Goel's reference to you  Hey rubyrose1950, Could you please let me know what version of OS are you working on.You might try uninstalling Reader and install it again from the below mentioned link:Adobe Acrobat Reader DC Install for all versions Let me know how it goes. Regards,Anubha 
    Participate in the conversation by replying to this email
    To stop receiving these messages whenever you are mentioned, go to your preferences and disable notifications for direct social actions. |

  • Faulty Line - No Phone service for over 4 weeks.

    Hi,
    I've had NO phone or broadband for over 4 weeks and no useful information as to when this will be fixed.
    I'm hoping someone could provide me with and alternative contact number to the 0800 800 151/0330 123 4151 one, where I can speak to someone who is willing to actually help me and not just quote the false information that has been presented to them.
    I reported my fault on Friday 12th December 2014 and the online fault details page still shows an estimated repair date of Wednesday 17th December 2014.
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    Called again, told traffice management was still to be sorted (thought this only took 5 days, what were the engineers doing 23rd/24th December or 31st December or 2nd January??????). Told engineers would be dealing 9th January.
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    Conversations just go round and round with no one willing to take owership of this fault and get it resolved.#
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    Mobile service is poor at my home location and I have elderly parents who need to be able to contact me and my land line is essential for this. Hotspots are very weak and I'm lucky if I can connect for a few minutes at a time, and if other household members want to connect at the same time then there is no chance.
    Very disappointing.

    Only people on forum that can help are the forum mods who are BT employees. They will post a contact us link. 
    After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Ever since local provider qwest installed Bing (without permission) i cant log into my gmail account for over 2 weeks, and getting desperate here.

    local provider Qwest nstalled "Bing" onto my internet without my permission , and since then, i cant log into my Gmail acct. Wont recognize my name or PW. no log in for over 2 weeks now. Getting desperate. i have asked for help using online support dozens of times with no reply from mozilla

    Just to recap, this is a collection of ports I have collected over time for people who needed this information when setting up the HP ePrint app so that they could view their email from within the app.  I am certain other applications also need this information.  Although lengthy, I could not find a more comprehensive place to retrieve this information.  Feel free to post additional information, faulty information, or other related topics below as this is simply a collection of data and it would be practically impossible to test all of them. Thank you!
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    When a solution is found please mark the post that solves your issue.
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  • Farmville will not load using Firefox, but it will with IE, for over a week now.

    Farmville will not load using Firefox, but it will with IE, for over a week now. I have cleared the cache and cookies multiple times, updated flash player, did a virus and malware scan, allowed java script, allowed mozilla in the Windows firewall, contacted Zynga multiple times, and yet Farmville still will not load using Firefox, my main and preferred browser. I'm very frustrated and want this fixed.

    Thanks for the advice cor-el, but if you would read the info I posted, I already did that, SEVERAL TIMES. That's not the solution unfortunately.

  • Podcast Image is Not Updating for over Two Weeks

    Hi. I use Wordpress - > Feedburner - > iTunes Store and my designated podcast image has not been updated in the Store for over two weeks. However I will note that on the Apple Podcast App, and in the iTunes Podcasting Section in my iTunes Library, the image updated almost immediately. It's only in the store that it's a problem, plus, that is the URL we use to share on Social Media. So it's code red!
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    The outdated image, which iTunes Store is still displaying, does not exist anywhere on or offline at all. It is behaving as a ghost, not the scary kind the really f*cking annoying kind. I have no idea how in the world the store is still accessing it. It is 2014, and I simply cannot believe that Apple Technology would be this sluggish, and so I'm beginning to suspect I've messed something up somewhere, and really I'm at a loss and I can't keep telling my superiors that it's someone else's fault and HELP HELP HELP
    anyway (clears throat)
    Here is the wordpress RSS:  http://stephenmansfield.tv/category/podcast/feed/
    Here is the Feedburner RSS: http://feeds.feedburner.com/MansfieldPodcast
    Here is the correct media URL I entered in "SmartCast -> Podcast Image Location" on Feedburner over two weeks ago:
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    BLARGH!! Thanks!!
    isaacdarnall.com
    idintify media
    ebooks | podcasting | music | photos

    After over 8 weeks, I got my image updated. I don't know exactly what did it. First I followed Roger's advice and changing the file name to a name that had never been used before. The fact that I reset back to an earlier image, thus a file name that had already been used, maybe confused it a little bit. So I changed the file name and re-uploaded. I also compressed the file size down a notch to make it smaller.
    Finally, I bugged Apple tech support on the phone to no end (sorry sir, we don't know how to fix this, sorry sir, we don't really understand podcasting) until they gave me this email adress, and there, they told me they reset the feed:
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    It is 2014, and updating a dedicated Podcast image should not be this hard. They need to totally revamp their system. I think the more we complain about this on the forums, the quicker this will happen.
    This is the only podcast directory that has this outdated problem. Unfortunately, it's also the most important podcast directory.
    Apple Fail.

  • ...Not alone with problems on "Mail" app server connection, iMap!!!!  I believe Apple is strengthening their server farm.  Has been out for over a week; they were wise to have the iCloud also in the cloud.

    Not alone with problems on "Mail" app server connection, iMap!!!!  I believe Apple is strengthening their server farm.  Has been out for over a week; they were wise to have the iCloud also in the cloud.  Be patient!

    Have you considered the possibility that the third party fan software might itself be implicated in the issue, theosib (or perhaps something else introduced at about that time?).
    My inclination in a situation like this would be to back up your drive to an external, wipe the drive, and do a clean installation. At the very least I'd try an archive and install.
    Do you have plenty of free space on the drive? Once you get things down below the last 10 to 20% things can get hairy at times, and may not be fixed as a result of simply freeing up some room, as free space fragmentation is likely to have set in.
    As far as RAM goes, either "Rember" - http://www.kelleycomputing.net:16080/rember/ or, better still, but less user friendly, "memtest" - http://www.memtestosx.org/ does a much better job of checking your RAM than the AHT. Still takes a while to run for a thorough test, but much quicker than the approach you are planning on using.
    You might also want to use "Activity Monitor" to check for any applications with progressive "memory leaks" or that are acting as CPU hogs, given your symptoms
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  • Lost ipod in house looked for over 1 week,

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    Think like a 2 year old
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  • TS1702 i've an iphone 3.1.3. sometimes, i have problems opening all the apps i downloaded in the past 4 months. other apps would open but the recent ones will begin to boot and then close itself. once, it persisted for over a week. pls help as am frustrat

    i've an iphone 3.1.3. sometimes, i have problems opening all the apps i downloaded in the past 4 months. other apps would open but the recent ones will begin to boot and then close itself. once, it persisted for over a week. it staarted again this evening, pls help as am frustrated. NB- i checked for apps update but all my apps are up-to-date. CT

    Try the usual steps: restart, reset, restore.
    http://support.apple.com/kb/HT1430
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    If restoring using a backup doesn't help, try restoring the iPhone to factory settings and try for a while with just the Apple-included apps, to make sure it's not an issue with a third-party app. If it still has problems, it may have a hardware problem and will need to be sent to Apple.
    Regards.

  • I have been a customer with Verizon, since 1996. Recently, my husband has been added onto my account. We have both been experience drop calls. My husband contact Tech support for over 2 weeks. We were pretty upset to be paying a lot of money for a service

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