My pre-order didn't show up and I enabled automatic downloads after I bought it.

My pre ordered song didn't show up in my library. Apple told me to enable automatic downloads, i did and it is still not showing. I've tryed downloads from the purchased page but there is no button saying download.

Make sure you're using the iPhone sync cable (older iPod cables will not work for sync, only to charge for example)
Try quitting iTunes, unplug your iPhone from your computer, reboot your machine, do not open iTunes, (with your iPhone awake) plug in your iPhone via the USB sync cable, iTunes should open with your iPhone as an accessory.
Sometimes things glitch :P

Similar Messages

  • I pre ordered The Marshall Mathers LP2 and it shows up as purchased but it's not download on my iPod and I'm not goin to re buy it when I bought it already so i don't know how to download it on my iPod now because it won't download :(

    I pre ordered the Marshall Mathers LP2 and it says I purchased it but it won't download and on my laptop it wants me to re buy it

    Hello Alyssa420,
    It sounds like you are trying to download your pre ordered album but are unable to download it. I would reach out to our iTunes store support by reporting a problem with the purchase with this article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • I pre-ordered an iPhone 6 Plus and the delivery date now says October 14th. The point of the pre-order is to get it on release day (or shortly thereafter). Can I go to a Verizon store to pick up my new phone on release day?

    I pre-ordered an iPhone 6 Plus and the delivery date now says October 14th. The point of the pre-order is to get it on release day (or shortly thereafter). Can I go to a Verizon store to pick up my new phone on release day?

    I'm not sure that answers the question Candice.
    I'm in the same situation.  I was up trying to get on the Verizon page at 11:55, kept getting the ECPD error.  When finally got through, the Silver Iphone Plus 64 showed arrival of 9-19.  At every step of the process, it seemed that I was ordering a phone that would arrive on day1.  At no point did it say this was an estimate.  At no point did it say it might change.  In a big yellow box, it said "9-19".  Ordered it, then got confirmation email stating it should arrive at 9-19.   Seems like all should be good, right?  Order site said 9-19, I've got a confirmation email saying 9-19, done and done.
    Then I check the website, and suddenly it changed to 10-14?!?!?!?  I feel like this was a bait and switch.  I was able to pickup an iphone5 in a local store on launch day, and would not have locked myself into a preorder through Verizon if I had known this would happen!
    So, that leads back to the original questions.  Lets assume I walk into a Verizon store on 9-19, and there is an available iphone6 plus just sitting there, can I either get that phone as fulfillment of my pre-order.  Or, cancel my pre-order and buy that phone right then and there?
    JJK
    PS:  It seems there are many people you misled this way.  For every person who takes the time to post on this site, there are going to be many many more who are silently ****** off.

  • Pre-order movies - Why no invoices and proof of agreed payment?

    I pre ordered a movie to save some money..  (14.99 vs 19.99) then the day comes when it comes out and my invoice says its 19.99.
    Upon doing a little research, I realized, I never got an invoice of my pre-order showing the amount I actually pre-ordered for. Then, looking at my account page to check my pending pre-orders, they only show the movie and a cancel button.
    You really don't get a confirmation how much you agreed to pay until the movie is out and ready to be downloaded. (Day you are actually charged)
    This is the first time, I am not happy with Apple..
    In my opinion you SHOULD confirm via email the person's pre-order and the amount he or she agreed to pay at the time of ordering. If you go and change the prices on me, why should I bother to pre-order anything? Smartly you leave the customer with no records, unless he or she takes a screenshot. (Which I now did and I have a little database to reference) If I am wrong, please advise why we don't get an invoice etc.. I would love to be proven wrong here. Especially, since I am a HUGE apple fan and this is the first time, I am truly disappointed and have the feeling of being duped. (Something Apple never had to stoop to, since the products speak for themselves)
    Thoughts?

    Hi Gail,
    No worries, I appreciate you taking the time to reply.
    I was more hoping for someone at Apple to reply and advise on this "invoicing system" .. as well as raise the issue to other customers.
    Amongst my remaining 4 pre orders, I have one, of "Interstellar". By the time I figured out that I am actually charged more than I recall paying for at the time of my pre order, the charge went up to 19.99. When I placed the pre order, I am fairly certain it was 14.99. No proof at this point and of course, I can go and cancel that pre-order. But I would also cancel the original price I purchased this at. If only there was some way to track it. (that somewhat the reason why i started the post) All other pre-orders, I went in, clicked the purchase button and took a screenshot of the popup that notifies me that I already purchased the item. Thus, proving the purchase as well as showing the price in the background. (while it is at 14.99).
    Anyways, I am probably making that sound more complicated than it needs to be.. still, the question remains.. how do I or other customers know what they paid for in a pre-sale? Once the item is out and the movie confirmed as purchased via invoice at the date of release, there is no going back.. no returns and at the same time, the customer can't proof a thing. (nor would I want to then get into a "he said, she said" situation with apple)
    If I don't get some sort of resolutions, pre-orders will simply not be worth it. I don't want to fight each measly charge via screenshot proofs etc..
    Sadly as I am moving to a complete digital movie library for all my purchases, this really is something I would love to get resolved. My library is far to big, to suddenly start moving to an amazon digital library.

  • HT4059 Can someone help??? I pre-ordered a book in Ibooks and now it is stuck in downloading mode

    Can someone help??? I pre-ordered a book in Ibooks and now it is stuck in downloading mode

    Hello heidi67,
    We've an article that can help get the download resumed.
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/HT1725
    Cheers,
    Allen

  • Hi, I pre-ordered miley Cyrus new album and it's saying it purchased but it won't download?!?!

    Hi, I pre-ordered miley Cyrus new album and it's saying it purchased but it won't download?!?!

    Hello Alyssa420,
    It sounds like you are trying to download your pre ordered album but are unable to download it. I would reach out to our iTunes store support by reporting a problem with the purchase with this article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • I've just pre-ordered the album 'YES!' and there are 9 remaining songs. How much would these songs cost??

    I've just pre-ordered the album 'YES!' and there are 9 remaining songs. How much would these songs cost??

    Jin,
    Five tracks are already available, and the Store will immediately charge you $1.29 for each, coming to $6.45.
    When the others come available, which will be July 15, you will be charged the remainder.  That will be the pre-order album price of $10.99 minus the $6.45 you're paying now, which comes to $4.54.
    So the price is $10.99 for the full 14-track album.
    (If you live in a place that charges sales tax on online purchases, add it to each number above to get the total.)

  • I pre-orderd the Marshall mathers lp2 and it won't download the digital booklet. Help please

    I pre-orderd the Marshall mathers lp2 and it won't download the digital booklet. Help please

    Hi Hazaremi000,
    If you are having issues with a pre-order, you may find the following article helpful:
    iTunes Store: About Pre-orders
    http://support.apple.com/kb/ht5714
    Regards,
    - Brenden

  • I updated my storage to 20gb however my phone still shows 5gb and i can not download the update. iOS8

    I updated my storage to 20gb however my phone still shows 5gb and i can not download the update. iOS8 How can I change the setting on my phone to 20gb.

    You can't update on-device storage like that...you are probably referencing iCloud storage, which doesn't effect your on-board memory.  Plug your phone in to iTunes and download the update that way...no deleting apps or anything...it's much easier.

  • HT1577 some apps icons just show "waiting" and don't completly download. How do I delete these?

    Some apps icons just show "waiting" and don't completely download. How do I delete these?

    Hold down on the app icon, there should be a "x". Press on the "x" to delete.

  • Trouble shooting doesnt find my i pod and it wont automatically download song s like it used to

    Trouble shooting doesnt find my ipod and it wont automatically download songs I purchased

    Hi RNRSCO,
    Thanks for visiting Apple Support Communities.
    If your iPod is not recognized by your computer, be sure to go through all of these troubleshooting steps:
    iPod not recognized in My Computer and in iTunes for Windows
    http://support.apple.com/kb/ts1369
    Best Regards,
    Jeremy

  • Help! Trying to enable automatic downloads on iTunes and im not able to click the check box!!

    So i have the latest itunes, im trying to get iCloud to work.
    When i go to store under settings in my iphone 4, automatic downloads are turned on.
    When i go to itunes in my macbook, and try to enable automatic downloads, the boxes next to "music, books, apps" are unable to be checked, they appear in a light gray color.
    I dont know why this is happening!
    Can someone help me please?

    Hi carolyn..
    I dont think you quite understand my problem at hand..
    Basically, automatic downloads are enabled on my iphone.
    The PROBLEM is when i go to enable automatic downloads on my macbook, i see the boxes next to books apps and music but it is NOT letting my check those boxes for some reason! It is completly restricted and i am confused to why it is doing that.
    Thank yoU!

  • I have set up icloud for the first time on iphone 4 and its still says downloading after 12 hours.  Is this right?

    I have set up icloud for the first time on iphone 4 and its still says downloading after 12 hours.  Is this right?

    I think you may not using the right technical terms.  When backing up to icloud, there is no way you'd get a message saying things will be wiped.  This message may be displayed when you are performing a RESTORE from a backup and then trying to cancel it.
    If you are doing a restore, then you can reboot and restore again.

  • Can i buy on itunes on my Mac and have it automatically download to my ipad

    So I am sat at work, thinking about my camping trip at the weekend. I usually like a movie on the iPad just in case. My iPad is at home....... Can I purchase a movie rental in iTunes on my Mac at work and have it automatically download to my iPad??

    If you rent a film on your work's Mac then it will download on that Mac - rentals are a one-time only download, they will download on the device/computer that they are rented on. If you want it on your iPad then you will either need to rent it directly on the iPad, or rent and download it on the computer that you sync it to and then connect the iPad and move the rental over to it.

  • Issue w/Witcher 3 Pre-Order $10 Certificates, Store Pickup and Steelbook

    I picked up my order yesterday for In-Store Pickup & had a couple of issues. First, when I was picking up my order, the associate helping me tried to pick up the two large boxes at the same time & I watched as they slipped from his grip & he dropped them in front of me. The outer sleeves of the boxes came unattached to the boxes & since one of the boxes fell on the other one, there was some slight damage to the box, there's a large crease on the top now. I asked him if he could grab another two that weren't damaged since they were obviously dropped right in front of me, but the associate said there were no other ones available. To him it might not seem like a big deal, but if I am going to spend the large amount of money on the Collector's Edition of an item, I like EVERYTHING to be pristine & perfect, even the outer packaging! That was disappointing.
    On top of that, I asked about the Witcher 3 Best Buy Exclusive Steelbooks I was supposed to get w/my Pre-Order & he said they had not yet arrived, & that two would be set aside for me & to call the store later that day to see if they were delivered. Luckily I was able to get them, but I figured that it shouldn't be my responsibility to stay on top of the shipment, I felt that I should have at least been the one to RECEIVE a call since my order was at the risk of being incomplete, & ME having to call the store to track the shipment is an inconvenience to me.
    My other concern is I checked my reward zone purchase history & while I already received the points for picking up my Pre-Order Games, I have NOT received the Victory Can Be Pre-Ordered $10 in Reward Certificates for the games, there is NO record of it in my Purchase History to reflect the Pre Order Bonus. Normally it is shown in the same section of points for the purchase (it can be seen when I check the details of my Mortal Kombat X Pre Order picked up a month ago).

    Hey siatienco,
    I have to admit, the circumstances you’ve described around your The Witcher: Wild Hunt pre-order are pretty frustrating to me. Obtaining your SteelBook should have been standard protocol, not a matter of “luck”. Also, I can completely understanding wanting a Collector’s Edition that’s in good shape and I greatly apologize if you received one that isn’t in perfect condition!
    One positive note I can add here is that you likely have nothing to worry about with the $10 Reward Certificate portion of your pre-order. These points generally don’t show up until 15-20 days after you pick up your pre-order and within this timeframe, they may or may not even show as pending.
    If for any reason you don’t see the 500 points ($10) in the timeframe mentioned above, please send me a private message via the link in my signature. Keep in mind, the points may appear back when you placed your pre-order, so be sure to look there as well.
    Sincerely,
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

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