My Premiere Pro CS6 is frozen. I can't force quit. The yellow line that you drag over the sequence does not accurately depict in the Program sequence window what video the yellow line is actually on.

My Adobe Premiere CS6 is frozen I can't force quit. The yellow line that you drag over the video doesn't even show the video it should. It shows either a black screen or images from alternating other videos. How do I resolve this?

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
-and a fix for at least "some" ATI crashes https://forums.adobe.com/thread/1553342
Exactly what is INSIDE the video you are editing?
Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
https://forums.adobe.com/thread/1070933 for screen shot instructions
Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

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how i can delete adobe premiere pro cs6? because i can't start it!

Process is different for Windows and Mac - questions to answer in http://forums.adobe.com/message/4200840

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Downloaded adobe premiere pro cs6 on computer but can't find program

So today I've downloaded Premiere Pro CS6 3 times on my computer. All 3 times I can't find the program on the computer. My Creative Cloud is showing that it's installed, and if I check the "Uninstall" Folder, it's showing that's it's there too. I've done a search on the computer and it's no where to be found. Any help will be greatly appreciated. I have a Windows 7.

I'm having the same problem as pinpointdenise and I'm also using Windows 7.
It says it has downloaded but is nowhere to be found on my system. There's no folder, no trace of it.
Yet if I go to 'uninstall', I can uninstall it. I've tried uninstalling and the re-installing with no luck, and even restarting my system each time.
Even from the CC dashboard, the icon does not launch it like it does for all of the other programs.
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Want to start PSE 12 in photo editor but it will only start in Orgaizer, can't get to welcome screen and the .exe file that Adobe said to look for does not exist on my files

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Hi,
You failed to say which operating system you are running on so I'm assuming it is Windows of some type.
You should be able to find the following files, using explorer, depending on your system.
64bit system: "C:\Program Files (x86)\Adobe\Photoshop Elements 12\PhotoshopElementsEditor.exe"
32bit system: "C:\Program Files\Adobe\Photoshop Elements 12\PhotoshopElementsEditor.exe"
Double clicking on that should start the editor - suggest to create a shortcut to it.
If you can't find one of those files, then you either installed it somewhere else or you need to re-install elements.
Brian

How can I down a Adobe Premiere Pro CS6 for mac on a computer with windows7 system?

How can I down a Adobe Premiere Pro CS6 for mac on a computer with windows7 system?
Explanations with pics will be better.
Thanks.

Not sure what you are asking. A download is a download. what you do with the file afterwards is entirely up to you. If you mean to install Mac software on Win, then no, this can't be done. Furthermore you also would have to have a proper Win serial.
Order an Adobe product platform swap or language swap
Mylenium

FAQ: What are the best resources for Premiere Pro CS6?

Here are high quality resources for troubleshooting and tutorials related to Premiere Pro CS6.
Premiere Pro CS6 troubleshooting articles
Issue: I'm having trouble downloading and installing Premiere Pro CS6. What do I do?Answer: See troubleshooting documents, post in the appropriate forum, or contact support.
More info: http://blogs.adobe.com/aftereffects/2013/09/troubleshooting-issues-with-downloading-and-in stalling-after-effects.html
Issue: What are the system requirements for Premiere Pro CS6?See this article: http://helpx.adobe.com/premiere-pro/system-requirements.html#Adobe%20Premiere%20Pro%20CS6% 20system%20requirements
Issue: Why won't Premiere Pro CS6 play back AVCHD media?Answer: Update to Premiere Pro CS6 (6.0.5). Previous versions of CS6 had this issue.
More info: http://blogs.adobe.com/premierepro/2013/08/premiere-pro-cs6-6-0-4-update.html
Issue: Does Premiere Pro CS6 work with OS X 10.9 (Mavericks)?Answer: Yes, make sure you update to Premiere Pro CS6 (6.0.5)
More info: http://blogs.adobe.com/premierepro/2013/10/premiere-pro-and-mac-os-x-10-9-mavericks.html
Issue: Is there a trial available for Premiere Pro CS6?Answer: Yes, subscribe to the free version of Creative Cloud, then download the trial.
Issue: I'm having unexpected behavior in Premiere Pro CS6 and want to trash preferences. How do I do that?Answer: See this blog post: http://blogs.adobe.com/genesisproject/2011/02/premiere-pro-cs5-maintenance-two-great-tips. html#more-537
Issue: I'm getting errors related to QuickTime. What do I do?Answer: See this blog post for troubleshooting items related to QuickTime: http://blogs.adobe.com/aftereffects/2011/02/troubleshooting-quicktime-errors-with-after-ef fects.html
Premiere Pro CS6 tutorials
Issue: I'm new to Premiere Pro CS6. How do I get started?Answer: See this blog post: http://blogs.adobe.com/kevinmonahan/2011/05/20/getting-started-with-adobe-premiere-pro-cs4 -cs5-cs5-5/
Issue: I'm switching to Premiere Pro CS6 from Final Cut Pro 7. Are there any tips for me?Answer: See this article by Scott Simmons on Pro Video Coalition: http://provideocoalition.com/ssimmons/story/105_adobe_premiere_pro_cs6_questions_answered
Issue: I just switched to Premiere Pro CS6 from Final Cut Pro 7. Are there any missing features between the applications?Answer: See this article: http://provideocoalition.com/ssimmons/story/10_fcp_things_fcp_editors_might_be_missing_in_ adobe_premiere_pro_cs6
Issue: Are there any good, free Premiere Pro CS6 tutorials available?Answer: See these tutorials: http://library.creativecow.net/series/Premiere-Pro-Basics-CS6--above-with-Andrew-Devis
Issue: How do I optimize Premiere Pro CS6 for best performance?Answer: See this article: https://www.video2brain.com/en/courses/after-effects-premiere-pro-performance-workshop
Issue: How do I operate the multicam function in Premiere Pro CS6?See this article: http://provideocoalition.com/ssimmons/story/working_with_multicam_in_adobe_premiere_pro_cs 6

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Per the suggested guidelines, here are the specifics:
Version of Premiere Pro: CS6, Version 6.0.5 (001 (MC:264587))
All updates have been installed.
Operating System: Mac OS X 10.8.5.
Source footage: HDV 720p60 video in .MOV container.
Full text of error message: "Sorry, a serious error has occured that requires Adobe Premiere Pro to shut down. We will attempt to save your current project."
Link to full crash report: http://goo.gl/Gn8Bzn
Crash occurs when trying to import HDV .MOV file.
This is a consistent problem when importing .MOV files of this type.
Complete Adobe Creative Suite is installed. Also using Episode Pro encoding software from Telestream to prepare HDV video. No other external video hardware or codecs installed.
Yes, I am using the Mecury Playback Engine GPU acceleration.
Thanks in advance to anyone who can help me figure this one out.

Thanks Mark. Here is the Media-Info Data of one of the clips:
File: CHRISTOPHER.mov
Size: 8.11 GB
Format: QuickTime/MPEG-4/Motion JPEG 2000 format
Stream count: 2
Duration: 00:58:29
Bit rate: 19841 kb/s
Meta info:
    creation_time: 2013-12-23 18:51:36
Stream 0
Type: video
Codec: mpeg2video
Codec profile: Main
FourCC: hdv9
Duration: 00:58:29
Width: 1280
Height: 720
Sample aspect ratio: 1:1
Display aspect ratio: 16:9
Pixel format: yuv420p
Frame rate: 59.95 fps
Bit rate: 18300 kb/s
Meta info:
    handler_name: Apple Alias Data Handler
    creation_time: 2013-12-23 18:51:36
    language: eng
Stream 1
Type: audio
Codec: pcm_s16be
FourCC: twos
Duration: 00:58:29
Bit rate: 1536 kb/s
Sample rate: 48000 Hz
Sample format: s16
Channel: 2
Meta info:
    handler_name: Apple Alias Data Handler
    creation_time: 2013-12-23 18:51:36
    language: eng

Premiere Pro CS6 Family

I can't access the Premiere Pro CS6 Family on my adobe creative cloud subscription. Help!

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Understand there are two different serial numbers for use in installation. One of these serial numbers is labeled "Video," and one is labeled "Non-Video.
Where are these serial numbers located? How are the serial numbers obtained?

Hello Ann,
Appreciate your reply..
Here is where some additional confusion arises (reference bottom part referring to Video Serial Keys) Adobe support said that these Video Keys are to be purchased from the reseller (which makes no sense)
Error "...a sequence that could not be opened"
So, if I understand from your replies and what I have read - it is of the belief that by de-activating and re-activating will address the issue of the missing codecs. Do you believe this to be correct as well?
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Premiere Pro CS6 to Take Advantage of High-End Hardware

Here is an interesting video where David Helmly of Adobe demonstrates the advantages of Xeon processors plus a Quadra 2000 and a Tesla 2750 in a Maximus configuration. Evidently Premiere Pro CS6 has been redesigned to take advantage of higher end hardware that only demonstrated a marginal performance advantage in CS5 - CS5.5. David also mentioned increased program stability. The 2750 must be a new card, perhaps under development. I couldn't find mention of it anywhere online, Nvidia's Website etc.
Here is the video
Other Tesla cards I looked at were in the $4000 range. Would like to look at benchmarks of the very high-end system David spoke of in the video.

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Playback has frozen in Premiere Pro CS6. I am running a 1080p timeline and it appeared to start when I added some after effects renders to my timeline. The playback head still runs through the timeline and audio plays normally but the video completely stops and cannot be viewed in real time.
I have plenty of memory and a very good graphics card running 64Bit Windows 7.

Red, yellow, and green render bars and what they mean
http://blogs.adobe.com/premierepro/2011/02/red-yellow-and-green-render-bars.html

How can I re touch the model in Premiere PRO CS6?

Hello !
I am using Premiere Pro CS6. We are shooting a documentary where i have the host who some pimples, moles etc.
So How can i retouch it and make perfect ?

Welcome to the forum.
One possible treatment, within PrPro would be to do a Track Matte Key, where a little bit of Blur is added. Once, there was a great tutorial on softening blemishes in skin tone, but it is no longer.
This article covers some of the high-points of the process. The success, and handwork, will depend on how much the host moves about: http://forums.adobe.com/message/4575874#4575874
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Hunt
PS - Beyond that, there are some neat tools in After Effects, that go beyond.

Can choose 5.1 in Audition CS6 for monitoring, but not in Premiere Pro CS6

System: Z820, Win 7 Ultimate x64
Audio: Creative SoundBlaster Recon3D PCIe, Altec Lansing 5.1 speaker system
SW: Master Collection CS6
I've been using Premiere Pro CS6 for a while now, but only for stereo video projects. I recently started working on a short film and needed 5.1 Surround Sound as well. I created a 5.1 surround track in Au, and have been able to monitor the sound and surround panning effects in Au during development. Here are the Audio and Channel Mapping settings I used to get my 5.1 to work so I could monitor it:
As can be seen, I've chosen the default MME Device Class here, and all seems well. I have 6 channels identified and mapped to the right corners. I've also confirmed my Master Track in Au is 5.1 Surround. I exported a 5.1 WAV and imported it into Pr, into a 5.1 surround session, confirming that both the track where the WAV file landed and the Master are both 6 channels (and although the order is displayed differently, the content correctly mapped from Au into Pr).
Now, my fun began. When I monitor the audio in Pr, I hear only Stereo. So, I check my channel mapping in Pr, as shown below:
As can be seen here as well, I've chosen the 'default' Premiere Pro WDM Sound. I've learned that WDM is a newer version of MME and encapsulates all the functionality of MME. I'm not sure why Au uses MME and Pr uses WDM. However, as shown, with WDM chosen, I only have 2 channels in the mapping dialog to work with, not the 6 I have (and had in Au). Nothing I can do will produce those other four channels.
As seen in the drop down captured in the above screen grab, I also have ASIO4ALL installed, but that too only shows 2 channels in both Pr and Au. Interestingly, when I hover the mouse over the speaker selection in the ASIO4ALL control panel, it only indicates there are 2 channels (but indicates that there are 6 INPUT channels). The Creative SBZ Series ASIO option is no better, providing only 2 channels.
So, I was off to check my system settings, which are all shown below:
As seen above, Windows knows there is 5.1 surround on the system, and the Test available in the bottom left dialog proves that each speaker is configured and working correctly. Audition also knows there is 5.1 available on my system and uses it correctly as described earlier. However, Pr refuses to recognize this and as a result I am unable to monitor any 5.1 surround projects on my system. If neither Au nor Pr worked, then I'd mark it down as Sound Card or Driver issues, but since one Adobe product uses the system audio correctly, and the other doesn't, it leads me to believe that it is Pr who is at fault.
So, my question is this: Why won't Pr recognize my 6 output channels like Au does?
Any advice would be appreciated.
Cheers,
Shane

ryclark, I believe you are correct in that Au uses MME while Pr uses WDM, but both MME and WDM (which, according to the Microsoft specification, encapsulates ALL of the MME capabilities, and expands on them) are 5.1 capable. I can play my export from Au as a 6 channel interleaved WAV file as well as an AC3 conversion of that same file in both VLC and Windows Media Player and get the same 5.1 channel surround sound field I do from Au.
After more research, I'm beginning to think this might be a result of the fact that Pr is 64 bit and Au is still 32 bit in CS5.5 and 6. I don't know if Au CC is 64 bit, but if it is, I'd be interested to know if what I am seeing is reproducible in the CC versions of Pr and Au (to eliminate the 64 bit vs 32 bit argument). Some have suggested that perhaps the standard SB driver is only 32 bit, although it 'supports' 64 bit supposedly, but maybe Pr just can't handle that 32 (faux 64) bit driver. A possibility.
Thanks for the read and response. Seems lots of people are in this boat together. You have recommended elsewhere to use an external audio interface, but just to do 5.1 monitoring (I don't do any live recording to my PC, this if for movie sound post/mixing) sounds pretty clunky. At the least, I think I'd need not only an external audio device with at least 6 channels out, but a receiver to take those outputs, and 6 new audio speakers to connect to that AVR. I currently use my computer's soundcard, as you know, and your standard 5.1 powered computer speaker system attached to that. Not the best, I know, but at this point, I'm just going for surround, but THX, so it is sufficient ;-).
Cheers,
Shane

My Premiere Pro CS6 is frozen. I can't force quit. The yellow line that you drag over the sequence does not accurately depict in the Program sequence window what video the yellow line is actually on.

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