My preorder for the song ghost stories from Coldplay wants me to pay for the album again, how can this be fixed?

Would like help, I had preorder the album ghost-stories form Coldplay. The moment it came out, iTunes sent an email, as I went to check the album it claims that I must pay for the item again, how can this be fixed?

Pre-orders are only paid for when you download them, not at the time of pre-ordering - until a pre-order is released and you download it you could cancel the pre-order.
From http://support.apple.com/kb/HT5714 :
When the pre-order item becomes available, your account will be billed for the pre-order, and the item will appear in the Purchased section of your account. If there is a billing issue that prevents us from billing your account when the item is released, you'll receive an email notifying you that the item is available. You need to click the link within the email, using a computer and the latest version of iTunes, to fulfill the pre-order

Similar Messages

  • The verification boxes to prove I'm human do not appear in Firefox. How can this be fixed?

    When registering at different website a verification box that should appear with the squiggly letters that you type in to prove you are a human do not appear on my screen. I had to register for a site in Google Chrome because Firefox hid the verification box. How can I fix this?

    See:
    *http://kb.mozillazine.org/Images_or_animations_do_not_load
    If images are missing then check that you aren't blocking images from some domains.
    *Check the permissions for the domain in the current tab in "Tools > Page Info > Permissions"
    *Check that images are enabled: Tools > Options > Content: [X] Load images automatically
    *Check the exceptions in "Tools > Options > Content: Load Images > Exceptions"
    *Check the "Tools > Page Info > Media" tab for blocked images (scroll through all the images with the cursor Down key).
    If an image in the list is grayed and there is a check-mark in the box "<i>Block Images from...</i>" then remove that mark to unblock the images from that domain.
    Make sure that you do not block third-party images permissions.default.images
    There are also extensions (Tools > Add-ons > Extensions) and security software (firewall, anti-virus) that can block images.
    *https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

  • HT1491 Bought and downloanded an album, but the last three songs did not load correctly and when i play them on my ipod they turn off before the end of the song. Itunes says all songs downloaded. How can this be fixed?

    Bought and downloaded an album from Itunes. Now when I play it on my Ipod the last three songs are cut short. Itunes says all songs are downloaded, no incomplete downloads. How can this be fixed?

    Hi..
    Try re downloading ...
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • When importing tunes from cd disc, songs from 1 albumn all appear as a differnet albumn, only happens from compilations, how can this be fixed?

    when importing tunes from cd disc, songs from 1 albumn all appear as a differnet albumn, only happens from compilations, how can this be fixed? I am using PC with windows 7.
    Thanks.

    Generally all you need to do is fill in an appropriate Album Artist, though for compilations you should also set the part of a compilation flag to yes. For more details see my article on Grouping Tracks Into Albums, in particular the topic One album, too many covers.
    tt2

  • When reading my book on iBooks, I encounter duplicate pages for many pages then it skips the pages that should be there so I am missing large parts to chapters, is this a "bug" in the book or app? How can this be fixed?

    When reading my book on iBooks, I encounter duplicate pages for many pages then it skips the pages that should be there so I am missing large parts to chapters, is this a "bug" in the book or app? How can this be fixed?

    Does the same thing happen on any other books that you have in the app ? If not then it's probably just that one book, in which can you could try deleting the book and re-downloading it - if it re-downloads in the same state then try the 'report a problem' from your purchase history :http://support.apple.com/kb/HT1933

  • CC Illustrator files (v17.0.0) won't reopen from the desktop. How can this be fixed?

    CC Illustrator files (v17.0.0) won't reopen from the desktop. How can this be fixed?
    Hmmm, the problem appears to have disappeared once I deinstalled Dreamweaver CS6. Coincidence?
    Also our IT department sent me this, but no need for it at the moment:
    Deleting the preference folder (in osx it's in "user/library/Preferences/Adobe Illustrator 17 Settings").
    Illustrator will then create new preferences.

    ''FredMcD [[#answer-709783|said]]''
    <blockquote>
    The programers know of this and are working on it.
    </blockquote>

  • I just downloaded episode 3 of Top of the Lake and there is no audio for dialogue. How can this be fixed?

    I just downloaded episode 3 of Top of the Lake and there is no audio for dialogue. How can this be fixed?

    I'm curious if anyone can verify if this issue has been fixed or still remains? Also, I'm curious as to which stores are being used, as this is important in knowing where the corrupted index lays.

  • My ipad has been stuck on the apple log for almost 10 hrs after trying to update, how can this be fixed?

    my iPad has been stuck on the apple log for almost 10 hrs after trying to update to ios 8, how can this be fixed?

    Try reset iPad and continue with update.
    Hold the Sleep/Wake and Home button down together until you see the Apple Logo.
    Note: Data will not be affected.

  • My iPad has been stuck on the apple loge for almost 10 hrs after trying to update, how can this be fixed?

    my iPad has been stuck on the apple loge for almost 10 hrs after trying to update, how can this be fixed?

    You may have to restore your iPad using Recovery mode, but try a reset first. Hold down on the sleep and home buttons at the same time until the Apple logo appears on the screen. Let go of the buttons when you see the logo. This takes about 10-15 seconds.
    IF the update will not complete or you see the connect to iTunes message on the screen, you have to restore your iPad.
    If you can't update or restore your iOS device

  • HT201359 I just purchased for application online apple store but I haven't got service as I paid. How can I cancel or refund my purchased before?

    I just purchased for application online apple store but I haven't got service as I paid. How can I cancel or refund my purchased before? My id [email protected]

    I know it is not much money but it is about cheating! Apple opened a platform for innovation or for people rubbing each other?
    It should not be allowed that people put a fake app and charge money for it. That is bad busienss practice and damages Apple more than any body else. I only lost 1 dollar but will cost Apple much more since it made an unhappy customer who will say about her bad experience to at least 10 other people.

  • HT3702 My credit card was charged twice for the same purchase. How can this be fixed?

    I purchased an album and it was debited out of my account twice. How can this be fixed?

    Contact iTunes Customer Service
    Apple  Support  iTunes Store  Contact Us

  • Nokia Lumia 822 stopped sending pictures from the internet or mms messages, how can this be fixed?

    I have tried the troubleshooting methods, restarted my phone, checked airplane mode, turned wifi off, hard rebooted the phone, and it still won't send picture messages. It is becoming increasingly frustrating. How can this be fixed to send MMS and Picture messages.

        @daphilli64
    I see you have already tried a number of troubleshooting steps in an attempt to resolve this picture messaging issue.  When did this problem begin?  Please tell me your device current software version number: http://vz.to/1nu1lwh.  Let me know so that I can further assist.  Thanks!
    AnthonyTa_VZW
    Follow us on Twitter @VZWSupport

  • HT5598 My Apple IPad keeps crashing when ever I'm in any application. It crashes to the desk top with all my apps. How can this be fixed?

    My IPad crashes every time I use an application. It keeps crashing to the desk top where all the other apps are at. It doesn't matter what application I'm in either. How can this be fixed?

    Hey Hlrj09,
    I'd check out this article and follow the troubleshooting steps within:
    iOS: Troubleshooting applications purchased from the App Store
    http://support.apple.com/kb/ts1702
    Even though it is geared towards applications purchased from the App Store and you're experiencing the issue with all apps, most of the steps would still be applicable to your situation. I would also take a look at the troubleshooting assistant to see if that helps:
    Frozen or unresponsive iPad
    http://www.apple.com/support/ipad/assistant/ipad/
    Hope that helps,
    David

  • My 2 TB Time Capsule's memory is full because it will not automatically delete old files as it is supposed to, so it is giving me zero backup of my two computers now.  How can this be fixed so my Time Capsule deletes the old data and saves the new?

    My 2 TB Time Capsule’s memory is full because it will notautomatically delete old files as it is supposed to, so it is giving me zerobackup of my two computers now. How can this be fixed so my Time Capsule deletes the old data and savesthe new?
    Neither my local computer consultant nor I have been ableto change any of the settings in Time Machine to correct this problem.  Working with the choices in the TimeMachine, there does not appear that there is any way to change the frequency ofthe backups either, so, after a year has elapsed, the time capsule is full, andmy only choice appears to be to erase all the current data on the Time Capsuleand start over, something that I do not want to at all let alone repeat on anannual basis.  My questions are:
    What can be done to have my Time Capsule delete old filesas it is supposed to do, so it has memory available to allow my computers toback up? 
    Is this a software problem that can be fixed online or isdoes this require a mechanical fix of defective hardware?

    How much data is being backed-up from each Mac?  (see what's shown for Estimated size of full backup under the exclusions box in Time Machine Prefs > Options).
    Is there any other data on your Time Capsule, besides the backups?
    Most likely, there just isn't room.  Time Machine may be trying to do a very large (or full) backup of one or both Macs, and can't.  Since it won't ever delete the most recent backup, there has to be enough room for one full backup plus whatever it's trying to back up now, plus 20% (for workspace).
    Also see #C4 in Time Machine - Troubleshooting for more details.

  • TS3274 My Ipad has a black background now and everything is color faded after the latest software update?  I restored and reset the Ipad.  How can this be fixed?

    My Ipad has a black background now and everything is color faded after the latest software update?  I restored and reset the Ipad.  How can this be fixed?

    How much data is being backed-up from each Mac?  (see what's shown for Estimated size of full backup under the exclusions box in Time Machine Prefs > Options).
    Is there any other data on your Time Capsule, besides the backups?
    Most likely, there just isn't room.  Time Machine may be trying to do a very large (or full) backup of one or both Macs, and can't.  Since it won't ever delete the most recent backup, there has to be enough room for one full backup plus whatever it's trying to back up now, plus 20% (for workspace).
    Also see #C4 in Time Machine - Troubleshooting for more details.

Maybe you are looking for

  • QaaWS not returning data in Xcelsius

    My dashboard Data is not displayed in Xcelsius or InfoView and have encountered the error as below: All of your system's 0 Concurrent Access Licenses are in use at this time or your system's license key has expired. Try again later or contact your ad

  • Satellite U400 - restore to default settings

    Q1. I want to restore my laptop to factory settings. I have a corrupted security suite and the provider cannot fix it, so now my only choice is to wipe all data and programs off the laptop and restore to factory settings. How do I do this? Q2. The la

  • Can't print online after installing IE9, HP Deskjet 1050 print scan copy

    A week ago or so I installed IE9, had IE7 and it just was not working with allot of web pages so I updated to IE9. I sell on ebay and I went to make a printing label thru ebays site and I keep getting this error message. an error has occured in the s

  • Xp20:format-dateTime: How to use it

    Hi Can you tell me how to use this XPath function?? Give me an example please. I tried xp20:format-dateTime(xp20:current-dateTime(),'ddMMyyyy HHmm') but the result is "ddMMyyyy HHmm" (yes, the pattern itself!) Thanks Marcelo Menezes

  • ADOBE CREATIVE SUITE 4 DESIGN PREMIUM

    Hello i have a question regarding the installation of Creative Suite Design Premium 4. I have Windows Vista Basic and only one gig of Ram. I was wondering if this program will run slowly or even install or run on my computer. I have this already and