My problem is trying to restore my iphone 4s. The icloud password is from a defunct email account through an ISP that I no longer use. I have upgraded to an iphone5s . I want to give the iphone4s to a special needs child that can make good use of it.
My problem is trying to restore my iphone 4s. The icloud password is from a defunct email account through an ISP that I no longer use. I have upgraded to an iphone5s . I want to give the iphone4s to a special needs child that can make good use of it.I am at the point of despair. I can prove where I got the 4s etc. which seems to be a requirement from postings on forums. IT IS BREAKING THIS KIDS HEART AND BREAKING MINE. PLEASE SOMEONE HELP !!
Welcome to the Apple community.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID, verify the changes, enter the password as requested on your device and then turn off "find my phone".
You should then change your Apple ID back to its current state, verify it once again, delete the iCloud account from your device and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.
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I desperately need help. My iphone 4s can't be used because the icloud password prompt comes up every 2 seconds. I had an old itunes account with an old email a long time ago and cancelled the email address. i.e I can't go back into it to read any emails anymore. PS I've never used an icloud account with this email address.
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JodieI desperately need help. My iphone 4s can't be used because the icloud password prompt comes up every 2 seconds. I had an old itunes account with an old email a long time ago and cancelled the email address. i.e I can't go back into it to read any emails anymore. PS I've never used an icloud account with this email address.
For some reason my Iphone is prompting me to put in a password to sign into this icloud account with my old email address. I try to cancel it but it just prompts me again 2 seconds later. I now can't use my iphone becuase of this.
I've log into all accounts (itunes/ipad/iphone/icloud) and looked at my Apply ID and passwords etc and all are the same, i.e the correct (newer) email address. I've tried to cancel the icloud account on my iphone but it wants the password for the icloud account with the old email and I never set up an account, so don't have anything to type in.
It's saying my accounts not verified on my iphone and tries to send me an email to the correct email address to verify it but I never receive an email to this account to do that.
Is there a way to cancel the old email account on itunes or some other magical trick to help me.
Thankyou for your help in advance.
Jodie -
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Jai141 wrote:
... and im not sure as i brought the phone of someone else.. i will have to ask them
Good Luck.
Jai141 wrote:
Thanks
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