My safepoint on WD My Cloud keeps disappearing

OK....I have a WD My Cloud (with latest firmware) with a WD My Book connected to it via USB. I have set up the WD My Book as the safepoint location and also (on several occassions) set up auto update. However, every time I enter the dashboard (a day or so after set up), it says that no safepoints are found! I again se up a new safepoint and the problem repeats itself. I have checked the content of the WD My Book and each afepoint that I had created are there. Why does dashboard not see any of them or auto back up? The most annoying thing is that I have the same problem in my office, where I also set up a WD My Cloud. There I have a Lacie Drive connected via USB for back up. Again, the same problem! ALL/ANY HELP MOST WELCOME!!!

> Is this the quality that WD considers appropriate?? Possibly... Have you tried asking them? Remember, we're not WD Support; this is a user forum, and we're customers, just like you... A 'SafePoint' that doesn't work reliably isn't very safe, I agree. I don't use it or any of the WD apps... ps. Whilst I agree that a device marketed as a 'Simple 1-2-3 Setup' really ought not to need Linux admin skills to get working properly, it is more of a home appliance, and use in an office might be better served (excuse pun) by a more 'professional' device. And an office network really ought to have someone who does have some understanding of computer system administration, either on the staff, or under a support contract.

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