My Tech Help, llc question.

I called Apple yesterd and spoke with an Indian gentleman named Charles. I told him my problem and he said my warranty was 3 days out of date for coverage. I bought a 3 month warranty and then he routed me, by phone to another website called, "MY Tech Help". I was on the phone with them for over 4 hours and my problem still isn't solved. My question is: Is "My Tech Help" and affiliate of Apple or have I been scammed?

Apple does not sell three month warranties, and in particular does not extend the warranties of devices that have passed out of their warranty period. I suggest you contact Apple again and try to get the straight info about what you have. Contact Apple using expresslane.apple.com if you are in a country that supports it or call the appropriate phone number on this page.
Just looking at the website you mention - presumably http://www.mytechhelp.com/apple-support.aspx I do not see anything that looks like they are part of Apple or being used by Apple for support. Rather they look like a 3rd party support company.
Best of luck.

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How do I get tech help for export pdf during Australian business hours?

How do I get tech help for export pdf during Australian business hours?

You can post your issues in this forum or send your questions to DL-exportpdf_feedback.
Jyh-Jiun Liou

Medieval Tech Help: a good example of the movie-maker's art

http://www.youtube.com/watch?v=LRBIVRwvUeE
It's not only hillarious, but a very skillful example of short movie-making.

I see it the other way round, from my perspective from working on both sides. I have a theory that half of the questions asked by users are valid because the manual does not explain adequately, and half the help given by tech help is not understandable or incomplete. Like two minds a mile apart!

Online Help Related Questions

Hi
FYI there is no longer a dedicated place on Microsoft.com for online help related questions.
We are told that VS General (here) is the best place for help questions.
Note that these sites are a good place to get help on help (Microsoft and MVP presence):
http://groups.yahoo.com/group/hatt/ -- for WinHelp & HTML Help & general help discussion
http://tech.groups.yahoo.com/group/MSHelpViewer/ -- For HelpViewer help (VS 2010/2012 help; Windows 8 help)
http://tech.groups.yahoo.com/group/MSHelp2/ -- For MS Help 2.x help (VS 2002/2003/2005/2008 help)
Feel free to ask questions on this thread if you need to. At least then we can find your post.
You can also email the VS/MSDN help team directly -- [email protected]
Please let them know how you feel about the lack of support for Online Help in the forums.
Rob
www.helpmvp.com -- Various Help resources
Rob Chandler Help MVP www.helpwareGroup.com | mshcmigrate.helpmvp.com | hv2.helpmvp.com

Actually, we cannot (at least anymore) directly email the team. I tried and got a reject from the mail server. So, I'm going to post here so I can feel better knowing I said something and then I can get back to programming :-)
Ok, I’ve been developing Windows apps since Win 3.1 (yeah, a long time) and have always admired the Microsoft attitude towards Developers and it’s desire to educate and empower R&D.
So, I’m wondering what’s going on? Why am I being asked to have an account to develop anything for MY own PC? Why am I being asked for my Microsoft account password, repeatedly, when I’m just looking up documentation on UserControl or C3 keywords…
repeatedly? This is nothing short of annoying and it gives me pause and concern about the ecosystem. Is the plan to lock down programmer’s capabilities, knowledge and tools?
I’m involved in the TAP program for Windows 10 and have voiced concerns in the same category with regard to installation and deployment of Universal Apps. Security is not a reasonable excuse. Some of us love to program and actually
control their PCs. We are not planning to sell everything we write on the Windows Store. What happened to programming something cool for your home network or just for friends? We need, and used to have, Microsoft’s support in doing
this sort of thing. Documentation and tools are more important now than ever. I’m saddened to see the direction things are heading…
If there is a sane reason I’m being badgered to ‘log in’ to read .NET documentation every hour, please share. If not, please consider lobbying to get things back on track.
Thanks

Apple tech helped me 60 min ago. Told me to create new account for wife. Wiped out her ipod music--now iTunes wont let me download it in her new account so I can restore her music! Help!!

Today an Apple tech helped me 60 min ago. Although my wife and I have diff apple ID's, our music was mixing and syncin back and forth. The tech told me to create new comp user account for wife which I did. I wiped out everything on her ipod and signed in under her ID. When I tried to put it back I got a message that I couldn't download her purchased music for 90 days because there was another apple ID associated with my computer. Not sure wether that means mine or hers. What I am sure of is that I'm dead if I can't get her music back. Please help. Thanks, Craig

I can understand how that would be frustrating. If you created a brand new Apple ID for her, your Apple ID should not have been affected any more than anyone else's. They are as separate from one another as your Apple ID is from mine.
Since you just bought your MacBook Air, you can certainly contact AppleCare for this, and I encourage you to do so. They will straighten it out.
Until then, if you want to troubleshoot this on your own, sign in to your Apple ID here:
https://appleid.apple.com/
Click the blue "Manage your Apple ID" button. If it says it no longer exists or gives you other hassles, it's probably not worth your effort to pursue. Have Apple fix it.
Contact Apple starting with this link - never Google it: http://www.apple.com/support/
Navigate the pages as follows:
Under "Contact Us" click the blue "Contact Support" link
Click the blue "Get Started" button
Click "More Products & Services"
Click "Apple ID"
Click "iTunes Store, App Store or Mac App Store"
Continue with the appropriate options and choose the contact method most convenient for you.

I asked a question and accidentally clicked "this helped my question" . how can i delete that

Yeah i really am stupid. i clicked the "this helped my question" button to somthing that didnt help at all! any way to delete it?

No, the point award system does not permit retraction once awarded. You just have to let it go.

Tech help pleeeese.....

Tech help needed on Bios configuration : Does not detect the optical drives (DVD combo nor the DVD/CD RW) and if I change some settings in the Bios only one is detected as RAID unit ?????
hard drive is not SATA so it is pluged in IDE 1 (no slave - jumper in master position) and optical drives in IDE 2 DVD combo as Master and DVD +/- RW as slave on same ribon cable - jumper setting double checked and ok.
I cannot get the Bios to identify IDE1 with Hard Drive and IDE2 with the other drives
no problem with the floppy this one is always shown as for the media card reader.
Can someone tell me wath are the setting to make in the Bios so I get proper identification of my hardware?
MSI 915G COMBO
P4 3.2 HT [775 SKT]
256 MB 533 (Samsung)
Maxtor 160GB 8MB CACHE ATA
LG DVD Drive/Burner
LG DVD/CD RW Combo
mitsumi 7 in 1 media card reader (integrated floppy)
Win XP PRO SP1

I am having exactly the same problem My ATA 133 80GB HDD is in IDE 1 but the Bios says it is in IDE 3 and my CD & CD RW are on a ribbon to IDE 2 and they are not found at all!!! but the floppy is.
The board is a 915P/G Combo
Memory DIMM 512MB DDR400 NAN
INTEL P4 540J 3.2Ghz 800 Mhz FSB 1MB L2 CACHE
Pentium 4 400w PSU
And I have the same problems as the other post
Any help greatly appreciated new to fiddling with the inside of the box!

"HELP" NEED QUESTION ANSWERED, ":PLEASE":

"HELP" NEED QUESTION ANSWERED, ":PLEASE": OH DEAR GOD SEND SOMEONE TO ME WITH THE ANSWER.

You need patience. This isn't instant answers, you may have to wait for an answer. Your questions are here - locking this thread.
https://support.mozilla.com/en-US/questions/859594 <br />
https://support.mozilla.com/en-US/questions/859665

So far I have found Australians to be the best technical support, although its rare to get them on the phone. If I go to the shop in Australia, an Apple person will solve an issue in 7 mins, that a phone overseas tech help couldn't in 1 and half hour

So far I have found Australians to be the best technical support, although its rare to get them on the phone support line.
If I go to the shop in here, an Apple person will solve an issue in 7 mins, that a phone overseas tech help couldn't in one and half hours. That is the truth.

Obviously you are not a Kiwi. Do you think there is something in the water that accounts for the difference?
Ciao.

Help and questions with a belkin router

so I am new to wireless networking. I bought a Belkin MIMO router, the connection is great. Took phone support to help with set up because not as straight forward as I thought it would be. My only concern is: When I tried to set up WEP encryption my mac wouldn't recognize the password...
.in the end the tech guy said not to use a password.
Question 1: Anybody have problems with setting up a password with a belkin router?
Question 2: does this mean anyone who can see my network can ride along for free?
Question3: does this mean people can see what sites I am using (like bank sites)
The tech support said there was built in firewall and was enough protection. Is there something I should be doing on my mac as well?
I don't mind so much others 'using' my connection. I just want it secure. I am soon ridding of wired PC so i will do banking online and want protection.....
(BTW I am also considering getting a belkin with USB port for my printer to print wireless with my mac laptop)
TIA

If you do not setup a password, then your network is open for everyone to access - which is a bad thing in case you are wondering. Try using your password, but put a "$" in front of it. Some users have reported problems setting up WEP and sometimes adding that "$" works for some reason.
As far as using that Canon printer wirelessly, if you have it connected to another computer, then you can print to it using printer sharing with no problems at all. If you want to have it free standing with no Mac/PC connected to it, then you will have to either get a wireless print server for it, go with Bluetooth, or use Apple's Airport which has a built-in print server.
Since you already have the router, then using another PC as the print server or getting a print server is probably the way to go.

Page level help text question

APEX - 4
DB version - 10g
Web server architecture - OHS
Browser - IE8
Theme - 5
I know how to set and display help text for a page item, and I see there is the option to add help text at the page level, but how does the user accessing the screen see the page level help text?
I was thinking it might be a good way to add user help guide information at the page level.
Thank you for any assistance.

I know how to set and display help text for a page item, and I see there is the option to add help text at the page level, but how does the user accessing the screen see the page level help text?Using a Help page and region accessed via a help link (e.g. a navigation bar entry), or using the <tt>apex_application.help</tt> API method in a PL/SQL Dynamic Content region.
This is covered in the APEX documentation which should be consulted before posting a question here.

PLEASE HELP- flashing question mark in folder

Hi everyone,
last night I was just on my macbook as usual and suddenly it froze, so I turned it off. When i went to turn it back on, all that appeared was a flashing question mark in a folder.
I have tried all the suggestions on this page http://docs.info.apple.com/article.html?artnum=58042 , but none of them worked because it didn't even recognise/find the harddrive in the disk utility section. I don't have apple care ($419 is a lot of money for a student!) but I only bought the macbook about 6 months ago, so it is still within warranty. What should I do now?
Any help is much much appreciated!
Melissa

Melissa,
I just had the same exact problem last night too. I called the apple technical service number and nothing they did helped because the hard drive wasn't found. I even got a fire wire cable and tried to hook my MacBook up to another Mac and tried the target disk mode hoping I could pull off data that I needed, but the other mac couldn't find the disk either. I'm kind of worried about losing some of my data. If you could let me know if you find any solution that would be awesome! I plan on going to the apple store this weekend to get it looked at.
-Michelle

IN DESPERATE NEED FOR HELP flashing question mark appears MacBook

Hello everyone, I got this White MacBook Mac OS X 10.4.11 yesturday I was updating limewire and iTunes, I was downloading some songs from Limewire when all of a sudden my macbook frozed. I was not able to do a thing. Not even minimizing nor quiting the app nor even opening another aplication, so I decided to shut it down by holding the power button until it shut down (about 8 secs). So I restart my macbook and I got this grey=blank screen whit a flashing question mark on it. I've tried EVERYTHING on this link http://support.apple.com/kb/TS1440?viewlocale=en_US even these one http://support.apple.com/kb/HT1533 and all I was able to accomplish, was to hold the mouse (/trackpad) button to eject a Cd, and while pressing Shift during startup (in order to start in Safe Boot mode) all I get is this lock image and this space to type a password. I've tried typing every password I know and I can't fix my macbook. Can anyone please help me out on this one?

It means certain system files needed for startup are corrupted. You will have to reinstall OS X. If your hard drive is unaffected you can try the following:
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger) and/or TechTool Pro (4.5.2 for Tiger) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

New tech help install new hard drive

Installing a new drive in late 2007 MBP. Read about cloning drives et al. using carbon cloner.
Instructions for cloning to an already formatted external verbatim HD - by dividing an existing partition looks simple enough.
http://help.bombich.com/kb/overview/formatting-your-hard-drive-for-use-with-carb on-copy-cloner
I would do the clone just to see how it works and have a bootable copy of my existing drive...
But what I'd like to do is - Fresh Install - everything, and pull desired data over manually from time machine back up I have on external.
QUESTION - after I install the new "unformatted drive" into computer what happens when I start it up since there is no operating system? Will I just be able to restart and use my Snow Leopard disk - NOT ORIGINAL COMPUTER INSTALLATION DISKS - to format drive and install OS ?
If so, I would do software upgrades, then install applications and updates, then get my data from time machine back up.
Any advice appreciated. Thanks.
David Stamm

You will need to do this:
Drive Preparation
1. Boot from your Snow Leopard Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
7. When formatting is completed quit DU and return to the installer. Complete the OS X installation.
When done you will boot into the newly installed system on the newly installed drive. You can then restore what you want from your backup.

Need help mac question

i need help
i am going to buy the new macbook with
mac osx v10.5 leopard
(1)can i update the mac to mac osx v10.5.5 without buying the mac osx v10.5.5 cd
(2)i want to know if the the games guitar hero call of duty and medal of honor will work on my macbook ihave
NVIDIA GeForce 9400M graphics
320gb hard drive
guitar hero 3+aerosmith:
System Requirements
Mac OS X v10.4.11 or v10.5.4 or later
2GHz or faster Intel Core 2 Duo processor (2.33GHz recommended); does not support PowerPC processors
1GB of RAM (2GB recommended)
7.1GB free hard-disk space + 1GB swap file
Video card: ATI Radeon X1600 or nVidia GeForce 7300
Video memory (VRAM): 128MB (256MB recommended)
DVD-ROM drive
Internet or LAN connection (for Internet or multiplayer gaming)
Macintosh mouse and keyboard
Supported video cards: NVIDIA GeForce 7300, 7600, 8600, 8800; NVIDIA Quadro FX 4500; ATI Radeon X1600, X1900, HD 2400, HD 2600
call of duty 4:
System Requirements
Mac OS v10.5.4 or later
2Ghz or faster Intel Core 2 Duo processor
1GB of RAM
9GB free hard-disk space
ATI Radeon X1600 or NVIDIA GeForce FX7300 video card
128MB of VRAM
DVD drive
Mouse and keyboard
Broadband or LAN connection for multiplayer mode
Supported video cards: ATI Radeon X1600, X1900; Radeon HD 2400, 2600; NVIDIA GeForce 7300, 7600, 7800, 8600, 8800; GeForce Quadro FX 4500
medal of honor war chest:
System Requirements
Operating system: Mac OS X v10.2.8 or later
CPU processor: PowerPC G4/G5 or later
CPU speed: 800Mhz minimum, 1Ghz or faster recommended
Memory: 256MB recommended
Hard disk Space: 2.6GB free disk space
Video card (ATI): ATI Radeon 7500 or better
Video card (NVidia): GeForce2 MX or better
Video memory (VRAM): 32 MB or higher
Media required: DVD drive for installation and play

The answer to (1) is yes. for OSX, there hasn't yet been a full-number release (they're all v10). Point releases come out every couple years or so, and usually cost about $130. So if you had 10.4 and wanted to upgrade to 10.5, you'd have to buy it. But updated numbers after the second point are free. So if you have 10.5, then 10.5.5 is a free download.
Question (2) I'm less sure about, but I would guess that all of those games would probably work. They don't list the particular video card in the Macbook as "Supported", but it's newer than the cards listed. All the other requirements are met.
From the requirements listed, I would guess that "medal of honor war chest" is a PPC game, which means it will probably run on the Intel Macbook, but under emulation. I think usually the newer Intels are fast enough that running PPC stuff under emulation should be fine, but I don't do much of that so I can't speak from experience.
I sometimes install Windows on a second partition on my Macs so I can dual boot, just for games. So there's that option too.

My Tech Help, llc question.

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