My upgrade to Photoshop Elements 12 was deleted by accident. The 2nd download doesn't want to open?
In Aug I upgraded to Photoshop Elements 12. It worked fine but this week someone worked on my PC and deleted it by accident. Now I downloaded it again but it doesn't want to open?
Alan
If your program is Photoshop Elements 12, you have posted in the wrong forum. Somehow you thread got posted in the Adobe Premiere Elements Forum.
Please re-post your thread in the Adobe Photoshop Elements Forum or wait for a moderator here to see your thread here and move it from here to there.
Photoshop Elements
While you do that something to think about....putting on my Photoshop Elements 12 hat for the moment...
If you have Photoshop Elements 12 and are in its Elements Organizer 12 and you want to edit of of the Elements Organizer 12 photos in the Photoshop Elements 12 Editor, I do not
find any right clicks in that maneuver. Have you tried...
1. Select the Elements Organizer 12 thumbnail for the photo
2. Look to the bottom of the workspace to where it shows an Editor button. Click on the tiny triangle to the right of the work Editor in the button.
You should then get a pop up menu with choices of External Editor, Photoshop, Video Editor. click Photoshop. Does that work to get
you into the Photoshop Elements 12 Editor workspace to edit that photo?
ATR
Similar Messages
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Do I qualify for an upgrade to Photoshop Elements 12 if I have the trial installed?
hi guys just want to know if i can i upgrade with the lower priced version photoshop elements 12 if i only have the trial version installed .... thanks for ur help
Hi briturn2006
You can purchase PSE12 from the below link. The Price is mentioned there : http://www.adobe.com/products/photoshop-elements.html -
As above- when I received the download link, there were only Windows versions available.
You can contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your serial number available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on.
Click here to get help now Contact Customer Care -
I have entered the 24 character licence from v.1 of Photoshop Elements and the Upgrade to v.12 says it isn't valid.
When I regestered v.1, I was living in NY and used a different userid (and I told adobe about this). When I try to reregister v.1,
Adobe tells me it is already registered. I asked for help on Friday, June 27, and I still haven't received a response from Adobe.
What can I do so I can start using v. 12?Photoshop Elements is not part of the Cloud, I will move this to that forum
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html -
I uploaded the upgrade to Photoshop Elements 12 today. I got a "dispatching error" for Photoshop Elements, but was able to download Premier elements! I did not order Premier Elements, so I'm confused (unless this was a package that I did not know about). I really want the Photoshop Elements upgrade - not Premier Elements. I do hope I did not pay for both - I only want one. Help!
Maryrhire910 I am sorry that you are facing difficulty downloading and installing Photoshop Elements 12. Are you downloading the installation files from Download Photoshop Elements products | 13, 12, 11, 10? If so what specific error are you receiving?
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Mess caused by upgrading to Photoshop Elements 13
I have just upgraded from Photoshop Elements 12 to Photoshop Elements 13 via download. I am not impressed. First I had to or was directed to use a download manager of Japanese name! With 50Mb cable broadband I don't need this, but the alternative seemed to have 2 files. So I went with the provided download manager. But this has put a folder on the Desktop - bit messy in my opinion. Fortunately after download it is not needed to run 13. (But why didn't the installation delete or make it clearer that you could put it else where??). I now have Photoshop Elements 13 installed and it runs fine. BUT I also have Photoshop Elements 12 which also runs. There is not point in having 2 versions on this PC. But when I look in the Control Panel un-install route I can only see Elements 13. I can't find or see Photoshop Elements 12 listed, but this older version is present and I can find all its folders on the C directory program files area!! So how can I easily and cleanly remove Photoshop Elements 13?
Thanks Angryuk. I have sent an Email to the CEO. Here is what I sent. It might encourage other Adobe users to push for better and more professional support even if the app PSE12 is only one behind!!!
Dear Sir
I was a regular home user of Photoshop Elements 12(PSE12) having purchased it by upgrade on
7 Oct 2013 (S/No: 1057-1302-7331-8029-4210-6039). Then when I was powering up this application it said that Photoshop Elements 13 (PSE13) was available for upgrade on special offer by download. So I purchased PSE13 on 13 Oct, 2014 (S/No: 1057-1314-3452-2773-6251-9919)
I realise that most software suppliers will not support old versions so on important packages such as PSE I always upgrade so that I am on the latest version. (Also means I am a faithful customer of Adobe). Most software companies will support the last issued version even though they have just upgraded. They will eventually pull the plug but not for a short period following an upgrade/re-issue of software! (But Adobe doesn’t appear to follow this convention from my Help Web CHAT calls as you will see).
When I installed PSE13, I finished up with both PSE12 & PSE13 on my PC, both fully working. However I couldn’t see the point in having both on my PC. After if you only support PSE13 better to be on that. If there are any bugs in the new software, I will trust that a company of Adobe reputation will issue fixes in due course.
So I went to un-install PSE12 via the correct Windows Control Panel and un-install provided to un-install software cleanly. But only PSE13 appeared but no PSE12, even though it is a fully running application. So I used your Adobe Web Chat connection as I do have an Adobe account. The first Chat was as follows: (Your case number: 0185994907);Chat start time: Oct 13, 2014 7:55:56 AM; EST; Chat end time: Oct 13, 2014 8:46:33 AM EST; Duration (actual chatting time): 00:50:37; Operator: Rashmi. Brief details of the call: Rashmi: In that case we need to uninstall it manually ,
Graham Marriott: Do you not have a manual un-install program that I can download. Many software companies have a program you can run to remove and clean off their programs!!
Rashmi: No we do not have any program Rashmi: http://helpx.adobe.com/photoshop-elements/kb/manually-remove-photoshop-elements-12.html (Tech note to manually remove PSE12). I tried this but I cannot delete the PSE12 folder because it says in that it is use. But I have stopped all Adobe services. So used Web Chat for second time.
Chat start time: Oct 13, 2014 9:12:10 AM EST; Chat end time: Oct 13, 2014 10:41:06 AM EST
Duration (actual chatting time): 01:28:55; Operator: Honey Razdan. Brief overview is that Honey took control of my PC (Honey Razdan: Please visit my virtual room at: so that I can check your computer to uninstall PSE 12. But she couldn’t un-install PSE12 and it was taking ages for to delete even one folder! The connection became broke to this chat.
So I tried again: Chat start time: Oct 13, 2014 11:06:07 AM EST; Chat end time: Oct 13, 2014 11:25:25 AM EST; Duration (actual chatting time): 00:19:17; Operator: Aditya Jha; Aditya Jha : But I can help you only with Elements 13 products; Aditya Jha : We do have people on forums to help you.
So I spent a whole afternoon (3.5 hours on chat itself) to try and solve this problem. The message I get from Adobe is that you do not support PSE12 but only PSE13 which you have only just issued. Rather than provide a professional support on a just upgraded version you pass the responsibility to the Adobe Forum to try and help me solve the problem. It is true that most Forums are brilliant with many fine engineers. But I feel a company like Adobe should provide good technical support and I don’t feel that is what I am receiving. Your graphic products in comparison to other similar products are expensive. Although I recognise that they are high quality and functionality. But this whole experience has left me somewhat disillusioned with Adobe. I feel that I will never be able to delete PSE12 even though I am ex IT engineer and quite capable of administrating a PC. I look forward to a reply from Adobe that will restore my confidence not just in your products but in the service you provide.
Yours Truly
Graham Marriott -
I cannot locate the upgrade to Photoshop Elements 11 to Version 13, which I purchased today and started the download as per the Order Confirmation. My order No. is AD014117711. I am running Windows 7 on my PC and cannot locate the Download. How do I find it? What is the exact name of the Download?
EdWeidman by default the download will be saved to your Download folder. I do not know the exact name of the file which was provided to you.
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Having installed the recent upgrade to Photoshop Elements 13 the shadows/highlights sliders no longer work. How do I resolve this problem?
Sometimes when problems pop up for no apparent reason it could be that the preferences files had become corrupted. Here are two ways to reset the preferences.
1. The reset process might be built into your PSE version, as shown in this video:
How to Reset Photoshop Elements Preferences - YouTube
2. If your version does not have the reset option, press and hold Alt-Ctrl-Shift (Option-Command-Shift on Mac) immediately while starting PSE. The timing is critical; you may have to try this several times. A dialog box will pop asking if you want to delete the settings file? Click YES.
Let us know if either of these works for you. -
Upgraded from Photoshop elements 7 to photoshop elements 12.
I recently upgraded from photoshop elements 7 to photoshop elements 12. I tried to restore the backup from elements 7 to the new version, using the restore catalogue option. It found all the photos, but the album info was not restored. Could you advise what I did wrong or an alternive solution?
Hi,
Are there no albums in the left panel of Elements Organizer 12? Please try expanding "Local Albums" panel on the left.
Thanks
Andaleeb -
Help with upgrading from Photoshop Elements to Lightroom 3
Any tutorials/books/best practices on upgrading from PSE to LR 3? I have thousands and thousands of photos in PSE, and I'm sure the upgrade is not as transparent and smooth as Adobe promotes it to be.
Any suggestion, advice or past experience will be greatly appreciated.here is a set of instructions on doing what you want.
Randy
Playnwmadness
Home / Using Photoshop Lightroom 3 / Importing photos
Import photos from Photoshop Elements
Was this helpful?YesNo
Lightroom detects if your computer has a Photoshop Elements catalog and can import photos and data from the PSE catalog into a new Lightroom catalog. Lightroom imports photos and data from Photoshop Elements 6 and later on Windows. Lightroom imports photos and data from Photoshop Elements 9 on Mac OS.
Note: For help troubleshooting errors or problems when importing PSE catalogs into Lightroom, see the Adobe Support article Lightroom 3 cannot upgrade Photoshop Elements catalogs (cpsid_85517).
In the Library module, choose File > Upgrade Photoshop Elements Catalog.The Upgrade Photoshop Elements Catalog dialog box displays the most recently opened Photoshop Elements 6 (PSE6), Photoshop Elements 7 (PSE7), or Photoshop Elements 8 (PSE8), or Photoshop Elements 9 (PSE9) catalog.
To choose a different PSE catalog, click the Photoshop Elements drop-down menu.
To change the destination of the new Lightroom catalog, click Change and navigate to a different folder.
Click Upgrade to import the PSE catalog into a new Lightroom catalog. -
Can I upgrade from Photoshop Elements 7.0 to 8.0?
Hello, I was just wondering if I would be able to upgrade from Photoshop Elements 7.0, to Photoshop Elements 8.0 or 9.0? I ask, because I'm still currently running Windows XP, but I will be switching over to Windows 7 this weekend, and it turns out that PE 7.0 isn't compatible with W7. After running the Windows 7 Upgrade Advisor, it has informed me that a paid upgrade is required, but I just can't figure out how to upgrade. I know there are newer versions for PE, but I don't really care for PE 12. I just want something simple. If anyone has any information on this, please feel free to answer.
Yes it should work.
Here are a couple of discussions about it:
https://forums.adobe.com/message/2974925
https://forums.adobe.com/message/2321871 -
Having installed an upgrade for Photoshop Elements 13, I cannot open the application. I get an error message saying "Adobe Photoshop Elements Editor cannot be opened because of a problem. Check with the developer to make sure Adobe Photoshop Elements Editor works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS X".
I have since uninstalled and reinstalled the app, but get the same error message.Which version of OS X do you have? It's not clear from your post whether "installed an upgrade" means you just installed PSE 13 as an upgrade or you installed an update to PSE 13, like ACR 9 or 13.1. Please clarify.
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I have upgraded to Photoshop Elements 13 running as a trial from Photoshop Elements 11 and mts videos no longer have sound. They still play perfectly with sound in 11 but have no sound in 13.
System Info on 13 is as follows:-
Elements Organizer 13.0.0.0
Core Version: 13.0 (20140831.m.62014)
Language Version: 13.0 (20140831.m.62014)
Current Catalog:
Catalog Name: My Catalog
Catalog Location: C:\Users\Master\Pictures\Adobe\PE13\My Catalog\
Catalog Size: 46.2MB
Catalog Cache Size: 657.4MB
System:
Operating System Name: Windows 8
Operating System Version: 6.3
System Architecture:
Built-in Memory: 15.9GB
Free Memory: 9.4GB
Important Drivers / Plug-ins / Libraries:
Microsoft DirectX Version: 9.0
Apple QuickTime Version: Not installed
Adobe Reader Version: Not installed
Adobe Acrobat Version: Not installed
CD and DVD drives:
System Info on 11 is as follows:-
Elements Organizer 11.0.0.0
Core Version: 11.0 (20120923.r.32287)
Language Version: 11.0 (20120923.r.32287)
Current Catalog:
Catalog Name: My Catalog
Catalog Location: C:\Users\Master\Pictures\Adobe\PE11\My Catalog\
Catalog Size: 44.8MB
Catalog Cache Size: 550.5MB
System:
Operating System Name: Windows 8
Operating System Version: 6.2
System Architecture: Intel CPU Family:6 Model:12 Stepping:3 with MMX, SSE Integer, SSE FP
Built-in Memory: 15.9GB
Free Memory: 9.8GB
Important Drivers / Plug-ins / Libraries:
Microsoft DirectX Version: 9.0
Apple QuickTime Version: 7.75
Adobe Reader Version: Not installed
Adobe Acrobat Version: Not installed
CD and DVD drives:Hi John,
Sorry for the inconvenience caused. This issue has been fixed in Elements 13.1. Please try updating your application to free 13.1 update.
Let me know if you are still facing this issue.
Regards,
Anwesha -
when i try to install my copy of photoshop elements 1.0.1 , get the answer to install internet explorer 4.0 or more, but i use the firefox browser. by the way, the internet explorer installation was not successful with my windows 8. What can I do?
Photoshop Elements 1.0.1 seems like very old software 2001 I believe. Try asking in the Elements maybe someone there will be able to answer your question. Photoshop Elements
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Hi, Trying to buy an upgrade of photoshop elements, however, when I go to any of the pages it comes up with an error - 413 Header Length too Large.
Hi Johnson,
the maximum request size is 10000 characters. To translate larger documents you'll need to break them into smaller chunks. When using the HTML mode, make sure you send a complete element, for instance the whole <p> element up to and including the </p>.
Also make sure not to break requests in the middle of a sentence. Translator needs whole sentences to translate. You can use the BreakSentences method to find sentence boundaries. Breaksentences is also subject to the 10000 character request size limit.
Let us know if this helps,
Chris Wendt
Microsoft Translator
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