My Verizon bill goes to my husband email. He is sick, please send my bill to my email

My bill goes to my husband email (removed)
Charlotte
Private info removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Good day Flyzby! I'd like to explore options to address your billing concerns. You can make changes to your account online if you login to your account at this link http://bit.ly/xB4iTc
AntonioC_VZW
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Verizon billing for data overages that never happened?

I just switched a few months ago from AT&T to Verizon. Heard customer service and billing practices were better, and was willing to pay a bit more per month to get it. Now, three months in ... I have a billing and customer service nightmare. I have an apparent "hiccupping" overage charge -- Verizon is telling me every couple days that I have used another 1G over my limit for the month -- yet my usage is no different than it was with AT&T -- with one exception. On ONE day this month, I used my phone to send myself a number of photos from my phone to a non-phone connected email
And I streamed about 5 min. of video on the phone. That's all. I was notified I went over. Very nice to know, I thought ... I appreciated the notification and the ability to buy another 1G at $10 for the month rather than a $15 overage charge. So far, so good. I also learned from that, and never did it again (emailed photos from my phone to another email nor streamed videos). I don't listen to music on my phone nor have ever used it in any other way to use a lot of data. When I had AT&T I never used more than 1G total, but I put myself on a 2G plan with Verizon, just in case, because I had come close to the 1G limit a few times with AT&T. Now, the nightmare. Since my one day of overage, and purchase of an additional gig, within a few days I received a message that I used up the extra gig already! Then I have, every few days, received a text message from Verizon stating I used my "second" extra gig, then my "third" and now it is up to my "sixth"!!! I have no clue what is happening, though I have read on line that others have had this problem with Verizon, even when no one was using the phone, and the phone was turned off for a week! I called Verizon, and all I got was "it couldn't be our problem", "you should use your apps differently," "you should turn off imessaging", "you should only use wifi when you can" etc. etc. And when I said I'm not doing ANYTHING differently from when I had only 1G with AT&T, I got a snotty "we're not working for AT&T, we don't know what AT&T does" over and over. I can't imagine that no one whatsoever at Verizon has no idea how their data usage billing practices differs or is the same from AT&T and why AT&T would charge me for less than 1G and Verizon would charge me for more than 6Gs for the exact same type of usage. I asked to speak to supervisors and got arguments -- "they are just going to ask you the same thing." PLEASE let me speak to a supervisor, I said.... "you still have to answer these questions..." REALLY, Verizon??

aeblock,
Nothing like watching a bill go up and not knowing where it is coming from! Let’s get that to be more manageable. There is an app that I use to see all apps that use data including 3rd party apps you may have downloaded. This lets you know everything that might be using data and how much it is using. Once you know you can disable data or uninstall the application if that option is not available. I find that very useful. You can check that out here: http://bit.ly/1mJfoyE .
From what you have written I am under the impression that you believe there is an error in the reported data usage on our end. Customer service can submit a request to compare the information reported to billing against actual data used. If there is any error we would be happy to adjust it for you. You can do that by contacting customer service: http://bit.ly/yN1P80 or send me a direct message and I will have that reviewed for you: http://vz.to/1v0uLEw .
BrianP_VZW
Follow Us on Twitter @VZWSupport

Verizon bill showing I texted 8012222269 internationally and I did not

Good evening,
Some back-story:
Ever since the "premium messaging" debacle I was involved in with regard to text messaging on my LG Env3 I have reviewed closely all text message charges on my Verizon bill. On the LGE3 I received some spam text messages from some number and ignored them; not understanding I was being charged for these messages I was receiving. I had contacted Verizon before about this issue several months ago because I thought my phone bill was unusually high. The customer representative said it was my premium messaging. Foolish me was thinking ok maybe I sent some high mgb texting or something but the Verizon rep didn't go into any other explanation than that. This went on for a few months more then I finally got ticked seeing $9.99 on my bill for the past few months and I contacted customer support again and this time this Verizon agent informed me that somehow some way my number was obtained from a third party even when I was not aware of it and I must have signed up for some service. I informed him I would never authorize someone to charge me $9.99 on my Verizon bill if I had no idea what service I was getting. He said that this was considered premium messaging which is a nice fancy way of saying 3rd parties can bill you via your Verizon bill for "services" you may not even know you are receiving just because somehow your number got in a roster of contacts that these scheming places use. I googled the number of where the messages were originating and it said something about "Fonesocial" or some such I had never heard of before. The Verizon rep this time said that they could place a block on all premium messaging on my phone and they agreed to credit back six months of these charges because I had called about them before and was offered no assistance or explanation by the customer agent i spoke with several months back when the charges first appeared. (Normally I get good customer service support from Verizon but there are times I get people who are not worth wasting my breath on) Another thing Verizon doesn't state up front is that your phone isn't automatically set to default of blocking third party messaging. You have to take the initiative to do it rather than it being set up that way to begin with which I think is a huge inconvenience and unfair to the customer because you shouldn’t have to go through a mess and receive extra charges before realizing “premium messaging” in Verizon language means “we are going to let 3rd parties text you absolute junk and charge you crazy fees then pay them while we charge your bill oh and by the way we don’t really bother to ask you if you are aware of how you got signed up for this 3rd party’s service or if you even know what you are getting”
Now....to my current issue that I wonder if anyone else has...In October I upgraded to the Apple Iphone 4. I was reviewing my recent bill and noted that I incurred $2.50 of text message charges when I have an unlimited text plan. The bill charge details gave off the appearance that these were international text messages. My thought was that when I switched to the iphone and changed data plans my block of premium messaging got removed and I was incurring text messages from this number. I called and spoke with a Verizon customer service rep today and she said that the messages were sent from my phone. I informed her I did not send the messages I do not know anyone internationally and I would not be texting internationally. I asked if I had the premium message block on and she said that yes the block was still on and she could block me from receiving text messages and calls but that she could not place a block on a text message I sent. I said again, ma’am I did not send these. She said she would try to get me some type of customer courtesy credit for the $2.50 and I said it is $2.50 that’s not a lot but my point I’m trying to make is that I did not text this number I do not know this number and you can’t tell me what was said to this number in text messages that are stated to be originating from my phone number. The first text message from my bill began on November 26th. I was flying that day…landed in Orlando Intl. airport. Then the 4th of December, two on the 13th of Dec, one on Dec 16th one on the 23rd 3 on 12/24 and one on 12/25. I asked Verizon rep if someone could have hacked my phone and she said if my number was cloned I would have incurred all sorts of phone charges on my Verizon bill so my number would not have been cloned. She said maybe someone got my phone and sent the messages I told her I keep my phone with me at all times and it’s locked. I expressed the concern of what the messages may have said given my current employment situation the thought of having messages fired off to a supposed international number referencing my number as origination point and my not knowing what the messages said causes me great concern. I could tell the Verizon rep was getting irritated with me and I was getting irritated though I kept saying I was not upset with her personally as I knew she was just doing her job but either there was a data validity issue with the Verizon billing service or someone was able to somehow send text messages referencing my number and that was what concerned me how my number could be co-opted like that and Verizon just bill me. She said that I would have to get court order subpoena for them to see what the messages said. She said that at first she thought I was just crazy and then apologized for telling me that but then she realized I must really be upset based on the tone in my voice and I wasn’t just trying to get out of $2.50 charge. I said I was very upset because there’s no explanation being provided as to how Verizon records show I sent texts to a number and I didn’t send them. These were a quarter a pop. Next month what if there are even more $$ involved. She said she had not had any other complaints like this before but did grant me the $2.50 credit after speaking to her supervisor. Still no explanation from Verizon and I had to say over and over again to the representative that I did not send these messages and there is no way anyone could have just picked up my phone and sent them. I understand that customer agents have to be skeptical of callers saying they didn't do something to incur a charge but I have been a Verizon customer for almost ten years now and I have better things to do than engage in an argument over $2.50 without good reason. I Googled the number 8012222269 and found several people complaining about receiving messages from this number but no one stating that they have been accused (via billing) of SENDING messages to this number. Has anyone else been saddled with charges of text messages to a number they did not send and HOW technically speaking is this allowed to happen? How is this NOT a data validity issue? I am well aware there are people who will take a phone and text but based on the dates and times referenced on my bill detailed charges it is just not possible. I was in a plane in the air when the first message was sent on 11/26 and I had my phone off. To add insult to injury I think the Verizon rep still things I'm just making a big deal out of this and I MUST have texted this number and just didn't realize it or someone obtained my phone and did it. In other words...no problem on their end I'm just a nut but they appreciate my patronage so they will extend a courtesy credit for $2.50. I have to say...as much as I like to laugh at the AT&T people in my office that have service bars when I've got this great Verizon coverage...I feel a bit kicked in the teeth. Otherwise I would have never signed on to this forum for discussion. And look, I want honest people who have been having issues with this please if you want to come on here and spam/flame me about how I am too stupid and need to read fine print blah blah just jump off a log I am not going to respond to you and you will not get a rise out of me. The issue here is text messages coming from MY number showing up on MY bill that I DID NOT and could not have sent. Thanks.

You said "The messages i received when i did not have signal are not showing up."
How do you know received them?
If the sender got a message that the Messagers were not delivered than they were never delivered and the only way for you to get them is for the sender to resent them

How do I keep my contacts from going to my husbands phone

How do I keep my sons contacts from going onto my husbands phone?

If this is currently happening, then your son and husband must be using the same iCloud ID/account. They should have different ones in order for each user to have his own contacts, email, calendars, etc. Have your son delete the current ID by going to Settings>iCloud, scroll to the bottom. Deleting the account doesn't delete it on iCloud, only on the device. Then your son can use his own ID (or create a new one). Note that an iCloud account and an iTunes account are different. Your entire family can use the same ID for iTunes (to share music, book, apps purchases), but each user should use a unique ID for iCloud.

How do I change the apple id that has my husband email on my iphone? trying to update a free app

The free, "Find my IPhone" app I installed says it needs updated (and the other 4 free games I have) but when I try to update, the Apple ID comes up with my husbands email, not mine. He has an Ipod and an ITunes account, no IPhone. I haven't purchased anything yet, but did created an ITunes account. Maybe it's something with that, but I can't figure it out. I tried logging out of ITunes and logging back in, same with the Iphone-settings, store, logged out and back in (and it shows my correct account). I also synced my phone. Itunes shows my name at the top, too.
Can you help me-I'm a newbee... Love the IPhone, just don't know what to do about this.. Thank you so much!!

Apps are permanently tied to the Apple ID used to purchase them originally. As a result, when you update an app it will always ask for the password for the Apple ID used to purchase it. If you are being asked for your husband's Apple ID password when you update an app, this means that it was purchased using your husband's Apple ID. You wlll have to enter his password to update it. The only way to stop this is to delete the app(s) from your phone.

Somebody has created an apple id using my gmail id. So I gave forgot password option and reset the password of the id. But for resetting the security questions, link is going to some other email id which is created by the other guy.How can I resolve this?

When I tried to create and apple id using my gmail account i found that somebody has already created an apple id using my gmail id. So I gave forgot password option and reset the password of the id. But for resetting the security questions, link is going to some other email id which is created by the other guy. Now the problem is that the other guy also can reset my password and access my account.
I contacted apple customer care and they are not ready to help me saying that I need to give information about the last device I logged in using this id. How can I give it when I did not create it?:) Also they are saying this account has been verified and that could happen only if someone has hacked my gmail account and verified the id using the link sent by apple.
Later I did some experiments and found that this is a security flaw from apple. Somebody has created the id and never used it(I tried to loggin to icloud and it was saying this account was not used it any apple device). The account became verified when I reset the password.(This is a bug, account should be verified only when we click on the verification link sent by apple).
The other mistake apple did is that they allotted my gmail account to someone before it's verified eventhough it cannot be used unless verified. Actually apple should allot the account id only after verifying the email address.
Apple customer care is not ready to help and I am tired of fighting with them. Can any of you guys suggest any means of getting back my gmail id to use it as apple id?

I don't think you're going to be able to. I would guess the other person used your address by accident, and when he found he couldn't access the account (because you'd changed the password) he abandoned it. Your GMail address is now locked to that account and even if it was changed you can't use it to create another.
You already have an Apple ID, which you use to log in here; you can use that to create an iCloud account if that's what you are trying to do. If you want to create a different Apple ID just get another free address such as a Yahoo one.

When I send a text message to someone, it also goes to my husband. Why?

When I send a text message to someone, it also goes to my husband. Why?

You are both signed ointo iMessage with the same APple ID. It is always best practice to use separate APple IDs for iCloud, iMessage & FaceTime.
If you choose to use the same Apple ID, check your Send & Recieve settings:
Settings > Messages > Send & Recieve > Make sure your husbands number is not checked on your phone (in both the You Can Be Reached By iMessage At and Start New Conversations From sections) and yours is not check on his phone.

I need to download my Verizon bill. For some reason my account says I'm a "Member" and not the "Manager" or "Owner" so I can't download the bill. I AM THE ONLY PERSON ON THIS ACCOUNT. I AM THE ONLY PERSON WHO HAS EVER BEEN ON THIS ACCOUNT. ONLY ME. JUST M

I need to download my Verizon bill. For some reason my account says I'm a "Member" and not the "Manager" or "Owner" so I can't download the bill. I AM THE ONLY PERSON ON THIS ACCOUNT. I AM THE ONLY PERSON WHO HAS EVER BEEN ON THIS ACCOUNT. ONLY ME. JUST ME.

Prepaid accounts don't have Account Owners/Managers, they just have Account Members (and prepaid accounts have less options regarding changes via their My Verizon account as a result).

I recently bought an IPhone 4s and activated it through my husbands ITunes account. Now my husbands email address is on my phone when I attempt to access Apple. How can I get his email address off my IPhone so I can replace it with mine?

I recently bought an IPhone 4S. My husband activated it for me through his ITunes account. Subsequently, I created my own Apple account. Here is the problem. When I attempt to access ITunes or Apple apps my phone still shows my husbands email address and requests his password. I want to get that changed so it reflects my email address and password but can't seem to do so through the settings mode.

http://support.apple.com/kb/HT1311

I'm using iphone 4S, and I can not open PDF file only from my husband email that using Mic outlook. It was very weird because I can received other email with pdf file from other people. can someone help.

I'm using iphone 4S and ipad mini, and I can not open PDF file only from my husband email that using Mic outlook. It was very weird because I can received other email with pdf file from other people. Can someone help...
Thanks in advance

Hi Eidda,
This may because the attachment is a winmail.dat file. I would recommend taking a look at the article below for more information. Note: the article is written for OS X mail, but does also apply to this situation.
Mac OS X Mail: What is a winmail.dat attachment?
http://support.apple.com/kb/HT2614
-Griff W.

I receive both My husbands emails and mine through my ipad. We both have gmail accounts. His emails are coming down on the ipad but not mine. I haven't received mail since Saturday and as we use the email for business I desperately need it.

I receive both My husbands emails and mine through my ipad. We both have gmail accounts. His emails are coming down on the ipad but not mine. I haven't received mail since Saturday. We use the email for business I desperately need it and I don't have a laptop anymore as it is broken. In my wisdom I desired to buy an ipad instead, what a mistake.

The iPad will support multiple Gmail accounts, but of course you have to set each one up individually. Did you set up both accounts? Go into Settings/ Mail, Contacts, Calendars to confirm both accounts exist. If they do, also familiarize yourself on how to navigate between accounts to make sure you can view your Inbox. You may also want to check your settings to make sure that you have the default account set up as you expect for Mail, Contacts, Calendar, and Notes (if you're using all those features). That is important only when initiating something new, you have to have a default account to do such a thing so make sure the default is your account since it is your iPad (assuming that's what you want).
Alternatively, install the free Gmail app and then use only his (or your) account with that app and use the standard iOS Mail app for the other account.

Hello, I would like to know how to transfer my purchased iTune songs to my husbands email.

Hello, I'm hoping someone can tell me how I can take some of my purchased iTunes songs and transfer them to my Husbands email adrs. He's working out of State.. And I'd like him to have our songs to listen to... Thank You,,, Pam

Hi Virginie,
You need to go under the help menu option and sign out from Muse and then install it on the other computer that you want using the creative cloud desktop app.
- Abhishek Maurya

How can i get my verizon bill bundled with century link?

how can i get my verizon bill bundled with century link?

Call CenturyLink and they can combine the two bills.

When I send a text the response goes to my husband's iPad. Why?

when I send a text the response goes to my husband's iPad. Why?

I assume you are sharing one?
You can share an Apple ID for purchases but you both should have separate Apple ID for iCloud, iMessage, & FaceTime.
Settings > Messages > Send & Receive > Apple ID: > Sign out as you and in as him

What is going on with POP email? I can NOT retrieve email unless...

What is going on with POP email? I can NOT retrieve email unless*...I reboot AND reset!* I POP 3 Comcast emails and my own URL email. Never any problems on Entourage. Hourly issues with my new iPhone—and it's only been 4 days.
This is *unbelievably frustrating* and negates why I got the dang thing in the first place.
Does anyone have a work around? Is this a known bug (Apple) or am I missing something?
+*Plus as a side note I think there are too many clicks into the In Box. Just a usability thing I wish I could set myself.+
Message was edited by: sukibean

I have the same problem intermittently... Every so often, the iPhone goes into a mode where email just doesn't work until i shut down and reboot... Then it works fine...
Its not always the case, but I can't isolate the scenario which causes it to go into this weird mode...

My Verizon bill goes to my husband email. He is sick, please send my bill to my email

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