My visit to the Genius Bar regarding video issues with Leopard
Having video hang up issues with imove 08 and viewing videos on my webgallery. We opened a video on my web gallery on 3 computers with Leopard and two computers with Tiger at the Genius Bar. The Tiger machines allowed immediate playback where the Leopards took 3-5 minutes to view. Crazy!
Also noticing fickering with my footage in imovie 08 which I never had with Tiger. Plus when I delete a clip in my project, my workspace goes completely black and I must go into another project open it, then back to the first project and it reappears....Very frustrating.
DVD Drive is dead. Hopefully was the issue.
Thanks for all the input
Similar Messages
-
What should I do; My Macbook Pro Retina 13" performing worse after a visit to the Genius Bar.
To give a little background; my MacBook is my baby. I keep it as safe and clean as I possibly can. The only damage that has come to it is a tiny dent in the left corner of the screen, when my little sister took it, ran, and dropped it on a wooden floor. It's my pride and joy, and I would never mistreat my computer. I don't loan it to friends, I always know where it is, and I do my best to keep it from dying. The only thing I do which is problematic is not shutting it down often enough; I usually keep it on for days at a time, I don't sleep much and spend a lot of time on my computer, but for such a high price, I was expecting that it could handle it. Onto the problem.
My computer was having minor problems with the trackpad and keyboard and had been since I'd bought it, but I hadn't been noticing it much until recently. I remember my mom pointed it out when I first got it and I told her she was crazy. I suspected a little hardware problem that my AppleCare would cover. When I went in to the Genius Bar, they opened up my computer and told me I had serious water damage. I was shocked as I'd never brought my computer close to water; I don't bring it in the bathroom, so no condensation, I have never spilled on it, I don't usually eat or drink around it, etc. I was given very minimal detail or explanation, simply told over and over that it was water damage, and they told me my AppleCare had been deactivated, which made me even MORE upset. The store told me it would cost almost $1000 to fix, at which point I was about to cry since that's almost the cost of my computer. I was going to wait until I got home to get an opinion from my hometown Apple Store, as they've known me for a long time and I was upset with the unhelpful service at the Genius Bar around my college.
My current problem is that I don't think I can wait until May. My computer has been acting up ever since the Genius Bar visit earlier this month, my screen is shaking and the color is going in and out, sound is acting strangely, and I'm really, really upset since none of these problems existed before my visit. I didn't feel it was a problem until recently, since it was pretty scattered and I felt like if I ignored it until I got home in mid-May, I could get it fixed then. Now, I feel as though something was jostled or screwed with while they were checking my computer and it's causing me a lot of problems, problems that are interfering with my use of this otherwise awesome device. I really love my MacBook, it's the best computer I've had, but I am at my wits end.
AppleCare is insurance, and I don't understand how they could take it away for something that I have no control over. When I bought AppleCare, I was told it would cover any damage that happened to the hardware or software of my computer, which is the whole reason I bought it! I wouldn't have wasted money on it if I knew this was a way to take the responsibility of fixing my computer away from Apple! I am beyond angry with the service I received, the "rules" of AppleCare, and the performance of my computer after the visit. I can barely type this since my screen refuses to stay still or one color! I was having absolutely no screen problems before this visit!!!
This is my last resort; I may return to the Genius Bar sometime next week for a reassessment. I am extremely upset with the service I have received and the new problems arising. This computer is barely seven/eight months old. It should NOT be having these problems. I can't help but think it was a manufacturing error and I was given an incorrect diagnosis. As a final, desperate cry for help, I thought I'd turn to the support forum for advice; is there anything you guys think I should be doing or any way I can possibly fix this problem myself/without Apple since apparently I have no insurance even though I paid $250 for problems like this to be covered?Welcome to Apple Support Communities
Hold the Power button until your Mac turns off, and turn it on again. As you tried to install a firmware update, plug the MacBook to its charger before turning it on.
Note that firmware updates are installed in the next startup, so don't worry about this, as the update hasn't been installed yet.
Respecting to other freezes, it may indicate a hardware problem. Check if the same freezes happen in the future -
I have a MacBook Pro with Lion Preinstalled, so AHT was present on the hard disc and worked when the product was new. One of the first things I did from new was run AHT and it worked fine. But now it doesn't start - instead the machine (eventually) boots into normal OS X.
Holding down "D" no longer starts Apple Hardware Test! Any idea what's happened and how I fix it? Or do I need to go to the Genius Bar?
Software Mac OS X Lion 10.7.3 (11D50b), if it makes any difference.
Any ideas?Thanks. However, even with an internet connection that doesn't work for me - the machine just (after an extended delay) boots normally. It doesn't download.
Option-D works for an Internet-based AHT. However that only works with an internet connection. It doesn't seem to download it and install it - it needs internet every time.
Any idea how my local copy of AHT disappeared? I haven't repartitioned the drive or knowingly deleted anything. And how do I reinstate it (because if you need AHT your hardware problems may preclude internet access!)? -
Apple video tutorials at the Genius Bar
Somewhere on the Apple web site they recently had four short quicktime tutorials with a guy at the genius bar explaining how to use the dictionary in Pages, who to set the colors in Keynote and several other topics. I cannot find them!! I have searched and searched. Hard to believe that they would be removed so quickly.
Also several months ago they had a little video explaining how to print from a mac when you are on a windows server, it was excellent but now I cannot find it.
Does anyone know where these are hiding???There are quite a few more than four video tips.
-
My iPhone 4s socket for the headphones does not connect with the headphones' plug unless I push it in hard and hold it there. If I take my finger away, the outside world hears my music, but I can't hear it through the headphones. Is this a defect in the socket? Do I have to visit the Genius Bar? (I think I do, which would be pretty disappointing for a phone that's only a week old.)
I am having the same problem. Just got my phone 5 days ago! Just tried headphones tonight after I got Netflix and Pandora apps. I'm pretty peeved... tried 4 different pairs of earbuds and headphones. Going on a work trip in a week and really wanted to be able to use this new toy! Seems like it's a hardware problem. Did you get anywhere, cindyao?
-
Can i retreive my pictures from my hard drive if the genius bar says it's b
Can someone please help me with this I am really bummed. my pictures and videos of my now late dog and my past 6 years are on my Powerbook G4 and the genius bar says the hard drive is broken. The weird thing was it was working fine and then I went to turn i on and it just didn't turn on. there was no crash while I was using it. Can someone recommend a service to retrieve the information or any advice on how to do it myself.
thanks
Seansean:
Commercial data recovery services are very expensive and unless your data is extremely valuable to you, it may not make sense economically. If you would like to pursue that avenue you can do a Google search for data recovery or something like that and you will come up with some of them. There are a number of utilities that will recover data from sometimes seemingly dead HDDs. Here are three of them:
FileSalvage
DataRescue II
Virtual Lab
All three of these offer demo versions, which you can download and see if they find the files for which you are looking. If one of them seems to locate them, you can purchase it online and download it, or buy the software on CD and proceed to rescue your data. Dr. Smoke's FAQ Data Recovery offers helpful advice on how to do this.
Please do post back with further questions or comments.
Good luck
cornelius -
I want to transfer pictures from my iphone 4 to a hardrive, but the problem is i dont know how. Can the genius bar help me with that, and can they possibly do this for me if i bring my iphone and hard drive with me there. Also if there is a cost, how much?
iOS: Importing personal photos and videos from iOS devices to your computer
-
Has anyone tried syncing their photos to iTunes with the cable in addition to how it should work via wi-fi on iCloud? On the Apple support info page, it says you should do both types oof backup. The Genius Bar told me 2x not to do both. What experiences has the community had? I'm also having syncing issues with photos most recently as well as contact updates. (I have an iPhone 4S with the iOS7.1) Thanks much!
It sounds like you are mixing up several different things (or not using the terminology that Apple uses).
One thing is backup. You can backup via icloud or via iTunes and there is no reason you cannot do both -- I do and the second link below from Apple gives instructions. Doing a backup will include photos from the Camera Roll in the backup but you will not be able to see the results -- all of the backup data will be stored on iCloud or on your computer in files that are not designed to be accessed by you for any purpose other than restoring to your phone in the event of a problem. More information on backup:
http://support.apple.com/kb/HT1766
http://support.apple.com/kb/HT5262
If you simply want to transfer photos from an iPhone to a computer, the terminology Apple uses for that is "import" and it is done without iTunes. New photos (taken after you change the setting) can be done via PhotoStream which is a cloud based option. The other option is via cable. Instructions for both: http://support.apple.com/kb/ht4083
Syncing via iTunes (with regard to photos) is used to transfer photos the other direction -- from the computer to the phone. Instructions for that http://support.apple.com/kb/HT4236 -
Will they replace my iphone 5s battery at the genius bar and if so, for what cost?
will they replace my iphone 5s battery at the genius bar at my appointment, and if so for what cost?
You will have to ask if they are equipped for that.
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit -
Aperture ate my picture files and they are not recoverable. The guy at the Genius Bar told me to Trash the App, empty Trash, then go to Purchases and reinstall. But Purchases says it is "Installed" so it does not let me download it again. HELP!!!!
I typed Aperture into Spotlight and sure enough it did show up.
It looks like it is supposed to be in Apps.
But it is not there.
So I clicked on the spotlight Aperture and it opened up the App!!!!
But I do not know where it is to move it!
How can I find it?
While Aperture is running and you are seeing it in the Dock, ctrl-click (or right click) the Dock icon.
You will see a contextual menu. Click on "Options", then select "Show in Finder".
And check the "keep in Dock" mark, so you will not lose it from the Dock. -
I dropped my Macbook Pro and now the battery is swollen, should I bring it to the genius bar?
My Macbook Pro fell off my bed (approx. 3ft) and dented the left side of the front left corner on the battery meter. Besides the damage everything seemed okay for a little while until I kept getting a erratic curser track pad. I kept cleaning it thinking some dirty or oil may of got on it or in the edges, but long story short I found out my battery is swollen and thats the reason for the erratic curser. The drop and dent impacted the battery causing it to swell. I feel that I just need a new battery. I purchased my macbook from the apple store and still have applecare. However I've researched online a bit and saw some people posted that if you drop your macbook, Apple will void my coverage. I also read that when people have had a swollen battery and applecare, they just brought it into the Genius bar and they went to the back and brought them a new battery. I've been super nervous to go see them as I've spent the extra bucks on Applecare and did not get any use of it. If anyone has had this issue or knows about it, please let me know!!
MacBook Pro 13" 2012, Mac OS X (10.9.3)I dropped my Macbook Pro and now the battery is swollen, should I bring it to the genius bar?
Yes !
I would take it in before it gets worse and breaks something.
Genius reservation http://www.apple.com/retail/geniusbar/
on-line https://getsupport.apple.com/GetproductgroupList.action
check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do -
For the second time (I've been to the Genius Bar already once with this) my Wifi isn't working. They gave me a new iphone last time, but the new one has the same issue as the old one, I'm guessing. I've tried resetting the network but that doesn't work.
I see others have this issue too.
If this is a hardware problem why doesn't Apple fix it? Or do I just have to wait another year for another upgrade?
Currently it's not costing me anything - yet - because I've got the Apple Warranty but this is totally frustating!!! I bought the original phone (which has been replaced in July 2012. The new phone (without working Wifi) is a month old.
Will try Restore via ITunes before (I will invariably) have to return to the Genius Bar for another Iphone 4S unless someone has an ingenius solution here?..?sematson wrote:
If this is a hardware problem why doesn't Apple fix it? Or do I just have to wait another year for another upgrade?
For what reason, other than making yourself look foolish, would you ask questions that we users could not possibly answer as we're NOT Apple?
Basics from the manual are restart, reset, restore from backup, restore as NEW. Nothing more "ingenius" to suggest than these steps that Apple has outlined in the manual. If these steps don't work, then go back to the Apple store. -
Can the Genius Bar cable my 5S to their computer or separate keyboard to enter my passcode on a broken, non-responsive touchscreen? I need to get past the passcode to either transfer my data and pics to a new 5S or my PC computer (that the 5S has never been synced with.
Are you serious... only bluetooth keyboards? Even if the keyboard has the lightning connector? This supposedly works on the iPhone: http://store.griffintechnology.com/wired-keyboard-for-ios-devices
as well as this: http://www.att.com/accessories/specialty-items/logitech-apple-30-pin-wired-keybo ard.html -
Can I get my Macbook Pro just checked out and tuned up at the genius bar?
I'm having a hard time getting my questions answered. Basically I've had my Macbook Pro for four and a half years, but it's still doing mostly fine. It's just showing it's age slightly I think, with more spinning wheels than usual and odd things like the date is usually set to 1999 when I turn the computer on, but it rights itself in a few minutes. Also most the time when I plug it in it says it's not charging and I have to try multiple times. None of this is a huge deal, it's just that I really need the computer to last me preferably at least another year, so I worry about it a bit. I do take good care of it though. I'm about to move out of the country for a year, so I'd like to get it just checked out and perhaps tuned up a bit so that any problems are taken care of and it's in the best shape before I move away. I'd like to make a genius bar appointment, but the closest Apple store is a two hour drive from my home, so I don't want to go into it not having any idea how much it will cost or if they'll even be able to do what I'm hoping in the span of a single workday. I really don't want to have to drive back later to pick it up or have it sent off somewhere to be repaired, although if it does have serious problems I'd be willing to do that. I'd just like to know going in to it what the price range is likely to be like. I don't want to make the drive to the Apple store and have them tell me it's going to be a few hundred dollars just to have my computer looked over. And I don't even know if they offer that service, let alone if they can do it in a single afternoon. I've tried calling the store and conversations with the automated person really are not helpful. He just tells me to go online and make a reservation, and I can't figure out how to get my questions about cost and service answered.
Also, am I being foolish hoping my four and a half year old Macbook will last at least another year or two? I have no idea what the "life expectancy" is for these things. I know nothing really about computers at all, so forgive my ignorance.
Any help and insight is very much appreciated.The genius bar technicians can check your MBP for possible hardware problems and specific software issues that you may have. The diagnosis will be free. Any extensive repairs will not be free.
If you have minor software problems, you essentially will have to deal with them yourself. Examine these two comprehensive documents for possible problem definition and solutions. If you encounter problems that you are unable to cope with, start a new discussion and there will be persons willing to assist you in solving them.
https://discussions.apple.com/docs/DOC-3521
https://discussions.apple.com/docs/DOC-3353
Ciao. -
I have a six months old iPhone 5s that I use and have to use for work purposes, I have for a approximate battery life of seven or eight hours.
I went to the Genius Bar on five occasions and did not receive substantial help. I was told that I would have some applications crashing in the background but was unable to be told which ones they were. The phone is still on the warranty, but it's Apple tells me that it is not the hardware but my usage. I compared it to some of my colleagues and none of them has a battery problem like I do. I feel like I am left with a product that is not stand up to its specifications, and as a customer being totally left alone with a smart phone that does not even last through a workday. Any suggestions how to get through to Apple with this?? I was always very impressed with Apple's customer service and care up until now, obviously. Now Im ready to jump ship...Thought it had worked but soon found out it had not.
after further days of trying finally, solved it for me Yesterday.
turned off notifications when locked, and bingo, wow.
i have not turned off iCloud but location services are also off.
best thing to do I found was keep checking your usage, settings, general, usage, and flip down to bottom, if the standby and usage are similar there is a problem, if there is a big difference then all is ok. Just keep turning things off and on until the difference is very apparent.
something on my phone was keeping the phone alive even when turned off, and I think this was the phone repeatedly trying to update continually.
to me this is definitely down to the iOS, my wife has exactly same phone and iOS but hers doesn't have any problem and the battery lasts for days.
the guy at the Genius Bar told me to restore the phone via iTunes, not iCloud. This is because iCloud remembers the exact info from your phone and simply reinstates it when you restore, and this includes the iOS too.
when I get home from holidays that's what I'll do, or wait for iOS 8 in few weeks. But I'm so pleased I finally made it work, I was beginning to think ditch the phone and buy Samsung.
anyway anyone out there please try my final solution and let me know if it works for you?
Maybe you are looking for
-
Error in Export Content Archive
Hi, I am trying to export Content Archive using Archiver applet present in the admin applets but its getting failed, while the Table Archive was done successfully. The error I am getting is as below: "Export error for archive 'ContentArchive_13June'"
-
Want to only keep New podcasts, but certain ones, like " meditations", I
Hello, I wonder if anyone else would like to do this. At work I'm a tester, so I usually find conditions in the software that no one else can. I sync up my podcasts every 3 days or so, when I feel like I have time in the morning. I set the iPod to de
-
Select query with variable no of conditions
Hi, I want to write a select query such that the conditions mentioned under WHERE clause can be variable .like : Select * from TABLE where F1 = var1 and F2 = var2 and F3 = var3. Now on the basis of some conditons the equations in where clause should
-
I need an organagram for Mac OS X 10.5.8
I need an organogram for Mac OS X 10.5.8
-
How do i get printer connected to internet "server connection error"??
NEW PHOTOSMART 5520 wifi all fine, prints fine on wifi, but it just keeps saying SERVER CONNECTION ERROR check internet connection- but i know the internet connection to the house is fine