My wife cannot remember passcode on iphone and we cannot access the phone

i got my missis a iphone and she as enter a passcode and now she cant remember it is there anything we can do, as we tryed hooking it to itunes and it says itunes could not connected to the iphone because it is locked with a passcode. you must enter your passcode on the phone before it can be used with itunes

Are you not able to restore it?
http://docs.info.apple.com/article.html?artnum=306821
http://docs.info.apple.com/article.html?artnum=305797

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