My wife recently switched from an iPhone to a Samsung and she can send text messages but she can't receive texts or emails. Any suggestions?

My wife recently switched from an iPhone to a Samsung and she can send texts but she can't receive them nor receive emails. Her iPhone has had her info removed and the settings have all been set to default. What else does she need to do to correct this?

In particular the last link is for you
iMesssage to old phone
If you move to another phone and forget to turn off iMessage then read “if you no longer have the device in http://support.apple.com/kb/HT5661  If you still cannot resolve it call Apple http://support.apple.com/kb/HE57
To deactivate iMessage http://support.apple.com/kb/ts5185
Read http://m.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00053450&fm_s eq=62995

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