My wife's MacBook Pro won't boot up. The Apple and spinning wheel stay on the screen indefinitely. What should I do?

I have tried complete shutdown. Could it be the harddrive?

Roger J wrote:
I have tried complete shutdown. Could it be the harddrive?
You'll find out shorty.
Review the link provided above and also run through these fixes, obvious things will occur if you can't perform them or the hardware test will tell you something.
..Step by Step to fix your Mac

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Help! Mid 2009 MacBook Pro won't boot! Just apple and the wheel keeps turning... Out of AppleCare , survived the hurricane, NOW WHAT?

Won't boot. Won't turn off. No sounds. Just wheel turning around and around. What to do???

Don't turn it off, perform a emergency backup proceedure to a new drive.
Emergency backup procedure
Drag and drop copy your users file folders (music, pictures, documents etc) to a regular external powered drive as soon as possible.
Do not use, setup or trust only TimeMachine at this troubled time as it will copy corrupted data and we need just your users files safe just in case. TimeMachine cannot be used with a Windows PC.
Unmount (right click > eject) and disconnect all external drives once the backup process is completed.
Note:
If you have any over 4GB sized files, those won't copy to a standard formatted FAT32/MSDOS drive from the factory, if you need to save these 4GB+ files use another blank/empty drive and use Disk Utility to format it 1 Partition, Option: GUID, Format: OS X Extended Journaled.
Typical large 4GB+ sized files are movies, imovie projects and raw (non-compressed) audio files. Naturally if you don't have any of these or can avoid backing them up (like you don't care about them) then there is no need to reformat the drive from FAT32/MSDOS.
Mac's cannot copy to nor format a NTFS drive. ExFAT format to be used with a Windows machine must be right click formatted by Windows, not OS X (does it wrong) XP machines can install a free exFAT update from Microsoft. Vista-Win 8 can format exFAT.
Formatting a drive will erase all data on it.
Once the backup is completed, you can take your machine to a local PC/Mac tech and they can solve your software and or some hardware issues, but if a hardware issue is determined, you should take it to Apple first as they have the electronic checker.
If you get a new machine, drive or new OS X installed as a result of this problem, then you can access your external drive backup and restore just your files if the tech support won't or you rather do it yourself for privacy reasons.
1: Connect the drive and click on the icon and Finder > Get Info
2: At the bottom unlock and "Ignore Permissions on this volume" provide your Adim password.
3: Once your files are transferred to the new account, then perform #6 Reset User Permissions here
..Step by Step to fix your Mac

My Macbook Pro shows the apple and spinning wheel at start up but won't continue startup. Any Help would be appreciated.

My Macbook Pro shows the Apple and spinning wheel at startup but will not continue the startup. Does anybody know how to get past this, so the computer continues to startup?

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. The easiest way to deal with the problem is to boot from an external drive, or else to use either of the techniques in Steps 1b and 1c to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 6.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 9
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 10
Repeat Step 9, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 11
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a boot failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 12
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

TS1367 when the white start screen comes on with the apple and spinning wheel but underneath it there is a bar. Once the bar fills up my MacBook goes off what is that? What do I do?

start screen comes on with the apple and spinning wheel but underneath it there is a bar. Once the bar fills up my MacBook goes off what is that? What do I do?

Have you tried a safe start by holding the shift key when you boot? If that works, and it can take a while to complete, see if a regular boot now works. If it does, you need to free up space on your hard drive.
If a safe boot doesn't work, you need to either boot from an OS X DVD or go into target disk mode to connect via firewire cable to another mac to free up space on your hard drive. You need 5GB min, with 10% to 15%, or more, better, for systems usage. If you have a backup, move some data files to it, erase them and empty the trash.

MacBook Pro Won't Boot Beyond Grey Apple Screen - Mystery Partition Found

My MacBook Pro, which suffers from appalling overheating (94 degrees C in each core last week) won't boot beyond the grey apple splash screen. I booted from a Developer's disk and ran Repair Disk/Disk Permissions. Both verified AND said the repairs failed. The drive (as opposed to the volumes) said it had no valid files and thus couldn't be repaired even though it verified. I target-disked it to one of my G4s and took off a bunch of apps and lightened its load, waited a while and tried again--it's been grey screen gear turning for 20 minutes now. I have Remote Desktop but it won't respond to that. Of course, Windows XP boots up perfectly normally on its Boot Camp-created partition, dumbly unaware of the general chaos on the other side.
While I had the Disk Utility from the boot disk on, I noticed my partition scheme had changed somehow. The big partition with the system was now in position #2, set between #3 (Windows--formerly #2 of 2) and a new one of only 200MB called #1 which is formatted OS X Journaled. I didn't make that partition and it couldn't be erased. I think the cpmputer is looking in the #1 spot for a system and can't find it because some renegade partition with no brain has pushed its way to the front. How do I annihilate that thing and get on with it? How did it get there?
Has anyone tried that alter the Apple Blower/Fan hack said to turn the fans on permanently?
For the record, I'm in L.A. and the ground has been rocking and rolling for the past 3 minutes on and off.
MacBook Pro 2.0/2GB/100GB Mac OS X (10.4.8) TiBookG4 1.0/512K/60; PowerMacG4 Quicksilver 933/1G/160; PowerMacG4 450/512K/30

I called Apple's Tech Support and they had me do perform sevral procedures I had done already, none of which worked. They suggested that the mystery partition (which has since ceased to reappear in the Disk Utility's view of the partition scheme) was an anomaly caused by the still-Beta Boot Camp--nothing was said about Windows XP booting, but I think you're right because whenever installing Windows, it always reserves a small "free space" on the PC's drive for its own purposes. Anyway, I'mre-installing now but very unhappy to hear I have suspected all along--the overheating is killing the computer. I know this from experience because Ihad a Powerbook G4 with a at-that-time-not-yet-recalled battery that overheated to such an extent that it fried the logic board and the harddrive. After a year of arguing with Apple, they replaced the computer with this MacBookPro--and overheating laptop that also had its battery recalled, has already been sent back to Texas for over heating (they replaced the superdrive which of course had no effect on the heat issue) and now has hard drive problems. I have two old PowerMac G4s sitting here plugging along--maybe I'm over laptops. Thanks
MacBook Pro 2.0/2GB/100GB Mac OS X (10.4.8) TiBookG4 1.0/512K/60; PowerMacG4 Quicksilver 933/1G/160; PowerMacG4 450/1GB/100

TS2570 Macbook Pro won't boot + Rescue files + Wipe and Install

How it started: I was browsing the internet and when I clicked on a link the Macbook Pro froze so I waited 15+ min for it to get back to normal, since it didnt I decided to turn it off by holding the power button down for a fee seconds. After I turned it on again it showed a grey screen with the apple logo and it was stuck there forever.
What I have tried:
- Disconnect peripheral devices - All disconnected, still the same
- Safe Mode - It starts the same then it turns off by itself
- Reset the NVRAM / PRAM - Computer restarted with the gong and a white screen and apple logo, but it was stuck there forever (after this step I didnt see the grey screen again, instead it started showing the white screen every time I turned the Macbook on)
- Disk Utility - Tried to repair the HD but it couldnt.
- Reinstall OS X - Once I get to the screen where it tells me to choose an HD I cant continue because it doesnt show any HD to choose.
- Boot DiskWarrior (3rd party) from DVD - Downloaded and burned the DVD with my PC, inserted it in Macbook Pro, tried booting it (C key while booting), I left the Macbook stuck there all night and nothing happened.
Seems like I will have to do a Wipe & Install to restore the HD, but I teally want to rescue all my music before that. Any suggestions? I dont have a Time Machine backup.

You need this link to recover your data
Create a data recovery/undelete external boot drive
Also read this
My computer is dead, is my personal data lost?
And this link to fix your machine.
Step by Step to fix your Mac
- Disconnect peripheral devices - All disconnected, still the same
check
- Safe Mode - It starts the same then it turns off by itself
check
- Reset the NVRAM / PRAM - Computer restarted with the gong and a white screen and apple logo, but it was stuck there forever (after this step I didnt see the grey screen again, instead it started showing the white screen every time I turned the Macbook on)
PRAM holds the splash gray screen image, white screen is the same thing basically without the gray screen
- Disk Utility - Tried to repair the HD but it couldnt.
Did you try the Macintosh HD partition?, that's where your problem is
- Reinstall OS X - Once I get to the screen where it tells me to choose an HD I cant continue because it doesnt show any HD to choose.
Should be Macintosh HD partiton, since to use Disk Utiity your command r booted from the Recovery HD partition
Since you were able to boot into Recovery HD to use Disk Utility, that means the drive is working that just OS X on the Macintosh HD partition isn't booting.
If your using a external boot disk like from 10.5 or 10.6, don't.
There is one more thing to try, hook up a Ethernet cable to your router or modem (must be reset, power off/on) and use command option r keys upon boot, this (if your machine is capable) will install Recovery HD from Apple's servers instead of from the boot drive, it takes longer.
BTW your signature says you have 10.8, but this was posted in 10.6 forums.

Macbook Pro won't boot up, get apple logo and gear just keeps cranking

I've done quite a bit of searching, but just can't find an answer - it appears this problem may be fairly common as I got a lot of search results about it.
Anyway, here is what is going on, when I boot up normally the hard drive spins very fast and then slows/stops and the crank over the apple logo just cranks and cranks - never getting anywhere (i've waited as long as 20 minutes).
I can boot into single user mode and can type and navigate w/o issue.
When I try to boot into verbose mode, it shuts down after about 5 seconds. Go to http://mjg.org/apple/screenshot.png to see a picture of the console moments before rebooting.
Thanks for any help that you all can provide!
-mjg

Thanks for all the help; however, I still continue to have problems booting off of any other media.
I've tried the Apple CD w/ no success - I made an image of the apple cd and restored it to a USB drive, and it won't boot. I've tested both methods on another mac, and both options boot fine.
I'm going with my last restort here and am going to install OSX on a portable USB HD, and try to boot off of that (no clue if it will work given the outcomes of the other things I have tried). From there I'm going to backup the HD, and try DW as suggested.
Any thoughts as to why the mac refuses to boot off of any other media? It always boots halfway and then tells me I need to shutdown my mac.
Thanks again,

Macbook Pro won't boot to Recovery HD

So I am trying to ultimately repair my disk using the Lion Recovery HD. Every time I try to "command + R the computer shuts down; turns off completely.
I can see the Recovery HD in Terminal, and when I just push option it shows up with my windows and Lion Partitions. Selecting the Recovery HD I get to the apple and spinning wheel. After a few turns of the wheel it just shuts down, same thing goes for when I try command + R. My Lion partition is working so so, but think it needs some repair as it is really slow on star up. I have also made an external Recovery flash drive with Apple's Recovery Assistant, same results.
Cheers!

Did some research, what I did was acidentally convert my disks to dynamic, and dynamic doesnt allow you to boot from them, so if I were to plug this macbook's HDD into another computer and them use that computers disk manager to convert them back to basic, would they then be usable again, or have I caused damage that requires a reinstall.
Thanks

MacBook Pro won't boot at start. I get a white screen with a blinking folder with a question mark in the middle. Any ideas?

MacBook Pro won't boot at start. I get a white screen with a blinking folder with a question mark in the middle. Any ideas?

Read this article...
http://support.apple.com/kb/TS1440?viewlocale=en_US&locale=en_US

Macbook pro won't boot - how do I retrieve emails?

Hey guys
I've got a common problem that my Macbook pro won't boot. Sometimes I get stuck on the grey screen with spinning wheel, sometimes on the blue screen with spinning wheel
I've scoured the internet on another machine and tried every trick I can find with the MacBook Pro including
Disk / Permissions repair from install disk (says the HD is fine)
PRAM
Single User
Soft
It seems like my only option at the moment is an Install and Archive. I can mount the MacBook Pro on another machine with a firewire and remove files and backed up a lot on a hard drive before it died
What I am worried about is how to retrieve some emails from the machine that only exist locally because I have deleted them from the server
Is there a way of doing that?
Would Migration Assistant work?
If anyone could help me with this or suggest any other methods for bring my machine out of a coma I'd really appreciate it
d

Try a different adapter. If you don't have access to a known-good adapter any other way, make a Genius Bar appointment at an Apple Store.

Macbook pro won't boot, stuck on white apple screen

Noticed today, that my macbook pro won't boot . It gets to the white apple screen with the spinner under the apple logo. It stays like this for a long time without doing anything except spinning.
I've powered down and tried to boot up several times.
I have boot camp and windows on my mac and when the white screen appears, I can press Option to bring up which hard drive and the Windows partition will load without any problems.

Exacty what happens when you try to boot up from the disc that came with your computer? Are you holding down the c key? Have you tried holding down the "option key?" Are you able to run the Hardware Test - Intel-based Macs: Using Apple Hardware Test
Shut down your computer and disconnect all peripherals (keyboard & mouse if pertinent) from your computer. Now reboot.
If the Mac starts up normally, shut it down again and then plug in one of the peripherals (keyboard or mouse first) and start up your computer again. If it does so successfully repeat the process, adding one peripheral at a time until your Mac acts up. At that point, disconnect the last peripheral you added, reboot your Mac and search the peripheral vendor's website for an updated driver.
If no driver exists or the problem remain after installing the new driver, try a different cable or a different port on your Mac.
If none of the above works, again disconnect all peripherals from your Mac, hold down the "shift" key to start up in "Safe Boot" mode.
If the Mac starts up correctly, restart without pressing the "shift" key.
If your computer still does not start up properly, shut it down and restart it while holding down the Apple+Option-P-R keys; keep holding "all 4 keys" down until you hear the startup sound "twice."
If none of the above work Disconnect all peripherals from your computer. Boot from your install disc & run Repair Disk from the utility menu. To use the Install Mac OS X disc, insert the disc, and restart your computer while holding down the C key as it starts up.
Select your language.
Once on the desktop, select Utility in the menu bar.
Select Disk Utility.
Select the disk or volume in the list of disks and volumes, and then click First Aid.
Click Repair Disk.
(If Disk Utility cannot repair, you will need a stronger utility (3rd party) - Diskwarrior or Techtool PRO)
Restart your computer when done.
Repair permissions after you reach the desktop-http://docs.info.apple.com/article.html?artnum=25751 and restart your computer.
Remove any 3rd party ram.
Reinstall Lion - This will install a "fresh" copy of Lion without archiving old system files but leaves the rest of your files in place.
If your computer is still under warranty or you have Apple Care, take full advantage of it by letting tech support deal with your problems. It's what you're paying them for.
Out of warranty - take the computer to an Apple store or an AASP. Whichever is more convenient for you.

MacBook pro won't boot up Keeps turning off

MacBook pro won't boot up. When power button pressed the white screen w apple comes on w progress bar but shuts off before bar completed. If I move cursor or hit buttons it boots but will turn off if cursor stops Moving or stop pushing buttons. Just started happening. Ran hardware test and all shows ok. Any ideas??

Thanks for all the help; however, I still continue to have problems booting off of any other media.
I've tried the Apple CD w/ no success - I made an image of the apple cd and restored it to a USB drive, and it won't boot. I've tested both methods on another mac, and both options boot fine.
I'm going with my last restort here and am going to install OSX on a portable USB HD, and try to boot off of that (no clue if it will work given the outcomes of the other things I have tried). From there I'm going to backup the HD, and try DW as suggested.
Any thoughts as to why the mac refuses to boot off of any other media? It always boots halfway and then tells me I need to shutdown my mac.
Thanks again,

Macbook pro won't boot after installing update 10.9.3

macbook pro won't boot after installing update 10.9.3

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

MacBook Pro won't boot after trying to install 10.7.3 update. Start up stalls at Apple logo and spinning gear.

MacBook Pro won't boot after trying to install 10.7.3 update. Start up stalls at Apple logo and spinning gear. Computer won't even start in safe mode.

My daughter's MacBook Pro was doing exactly the same thing. I don't know if it had anything to do with the latest update. She called me about a week ago saying that her MacBook began running slower by the day . She then called me Friday and told me that it wouldn't get past the gray screen and the gear just kept on spinning. I did everything I could over the phone including Safe mode which it wouldn't go into and thought maybe it was the hard drive. She took it to the Apple store. Originally, they also thought it was the hard drive. It ended up being a corrupted operating system (Lion). Apple genius simply re-installed Lion and she's back up and running. Good thing she backed up right before it crapped out. She'll be restoring everything tonight. Don't know if re-installing Lion will help your situation, but it did the trick for my daughter.

My 2007 MacBook pro won't boot up beyond a White screen any ideas what to do?

My 2007 MacBook pro won't boot up beyond a White screen any ideas what to do?

Odd how this hasn't been archived yet.
I'm getting the same thing with my Macbook, but can't boot past the white screen. An Apple store in KS suggested I needed a new hard drive, but I've already put two in there and it's still doing the same thing. I really don't want to buy another motherboard like I had to a couple of years ago.
My choices are either buy a cheap drive to boot from and remove the current one to put into an external case, or save the money by not buying a new motherboard and putting it as a down payment toward a Mac mini.

My wife's MacBook Pro won't boot up. The Apple and spinning wheel stay on the screen indefinitely. What should I do?

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