Myriad of FM-to-RH Help Project Problems

I am using FrameMaker 8.0p277 and RoboHelp 7.03.001 on Windows XP. I have been trying to create a simple, small .chm Help file from a FrameMaker book file - comprised of a TOC, one body file, and IX file. I have watched the RJ Jaquez tutorial on using FrameMaker with RoboHelp multiple times (hours) and used his methods. I cannot believe the problems I have encountered. I used RoboHelp years ago, then went to WebWorks, and I am really disappointed at the unstable, erratic behavior of RoboHelp now. I'm working for a client who wants the work in this version of RoboHelp, so I'm pretty much stuck.
Here is a sampling of problems I've encountered - if anyone can help with any of these issues, I would really appreciate it.
Applying the fmstyles.css does not "stick." After regenerating the Help, the style setting reverts to the "on the fly" css created by RoboHelp. I also tried creating a topic template and applying that, but it didn't work either.
Topic titles include underscores (e.g., "Before_You_Begin"). I found one forum item w/a link to a workaround, but the link is no longer valid. What is the workaround? (Using <paratext> for the Topic name pattern in Style Settings did not work.)
Crash when trying to delete the FrameMaker file, and crashes during many other activities, forcing me to start over each time. I have learned to open the .hhp file and rename the cpd and xpj files, which sometimes works. (But why so many crashes?)
General question: I couldn't get conditional text to work properly (I found threads on this issue, too, but no solutions), so I used the
"Apply FrameMaker Conditional Text Build Expression" and didn't even bring in any conditions. Does import of conditional text work for anyone, and if so, what is the secret?
Also, if anyone can tell me if there is significant improvement with RH 8/FM9 it would be good to know. If this is the case, I won't give up on RoboHelp.If not, well, I'll strongly encourage clients to use a more stable, reliable product such as WebWorks in the future.
Thanks much for your help.
--Gloria Mc

FM is currently at 9.0p250; RH is currently at 8.0.2.208. I am not experiencing too many crashes any more, but I do feel your pain in other respects.
Those two revs are significantly better than earlier releases; however, there is still a lot of room for improvement of the FM/RH single-source integration.
I believe at this point that I will be able to make the deadline for my ~700-page, single-sourced users manual (due ~1 April); however, not without massive post-process line-editing on the back end. I attribute that to RH's workflow being Word-centric, which makes good business sense (after all, Word is 'the' ubiquitous word processor). I just wish that FM/RH integration were on an even faster track (I think that would pay off handsomely in the long run)--but that's just me...
I, too, am not having much success at creating 'chum' files. I do not know of any work-arounds for the problems (ignored style specs, etc.) I am seeing. I am hoping for one or more updates that will enable me to create HTML Help that pretty much matches the appearance of my WebHelp.
I now (now being 'for the time being') only use RHStyleMapping.css, and I have remapped almost every one of my FM styles to it. That single effort made more difference in the automated reprocessing of my FM files than anything else I have tried.
I also now (now being 'for the time being') have modified all of my FM autonumbered sequences such that I am not using any of FM's building blocks. Adobe needs to fix that, and I am sure they are aware of it, as a number of people have complained about it.
I was having the same problem with topic titles, but the FM 9.0p250/RH 8.0.2.208 updates seem to have fixed it. I was also seeing something similar in my index, but the updates seem to have fixed that also.
For conditional text for my uses, I want what conditions I have set in FM to be transferred as-is, so I am having somewhat fewer problems than some folks; however, in tables I have found that for some reason I cannot really conditionalize rows. My work-around is to conditionalize the text in the few rows where I need to conditionalize and then use a work-around style I created to minimize the paragraph's height to fake hiding the row. That works for me only because in those instances I am not displaying borders in the tables where I need to conditionalize rows.
If anyone out there has a sure-fire way of conditionalizing rows, please fill me in...

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Can you fix your help project (via coding) after importing a topic from an output file by mistake?

Yes - I admit it - I imported html topic files from an output folder of another RH project into the help project I am currently working on (the source files were lost and I needed to bring over a lot of legacy content in a hurry). However, I completely forget that the RH output html file contains unique Java scripting that is used to render the topic properly in a browser, but that same Java Script causes havoc when you open it up in as a source file in another RH Project. Needless to say, it has caused numerous weird things when I went to publish and view my files (but, surprisingly, you don’t really see or notice them in the RH Design WYSIWYG view or preview mode).
The bad news is that it took about 2 weeks for me to notice the issue (the help output is viewed on a special console running Linux with a QT browser that I only view occasionally). The good news is that is that I figured out what the problem was (that took some hours) and I can restore my help project back to a time before I did the "naughty deed".
I am now at a crossroads - do I:
Try to re-enter all of my content from the last two weeks? (Actually, to avoid repeating the same mistake twice, I will need to re-enter the text manually and NOT cut and paste from the RH output files!)
Or locate and find the offending HTML coding in my topic files (if that is even possible)? Has anybody documented what the RH output file JavaScript code injects into your files, and what files they affect?

OK - here is the documentation of this weird issue (hopefully, you can read the htlm code in the screen images):
1. In this topic, I cut and pasted some text into the table you see at the bottom of the screen. I had to reapply the “TableBody” style to this text. After doing this, I moved my cursor to the “Keyboard" text on top. Notice that it is displaying the "TABLEBODY" style, although visually, it is displaying the correct style on screen (“Heading 1”).
2.     In HTML view, notice the addition of the class= “TableBody”> code for this “Keyboard” text.
3.   I then reselected Heading 1 for this “Keyboard” text.
4.   Notice that the class= “TableBody”> code is now removed for this “Keyboard” text and has just the proper <h1> tagged assigned.

Cannot get simple merged HTML Help project going with context sensitive help

I have built a very simple project in RH9 from scratch, consisting of a main project and a sub-project now after I have modified our large project in changing every hyphens from file and directory names over a couple of days now only to see that context help still doesn't work.
The map IDs are not visible in the main project. To test it in the example, invoke the CSH-Test (context sensitive help test) from the Toolbox, enter !SSL!\Microsoft_HTML_Help\main.chm in the Offline field and a number 57 in the ID field. In our large project I'm getting nothing (no window pops up). In this example I'm getting this mystical error box, saying HH_HELP_CONTEXT called without a [MAP] section.
Christoph

Hi William,
thanks having a look at my problem. I read in another thread today a description which comes close to the problem I'm facing.
Maybe I formed the mini sample not exactly as our problem is situated. (thus the doubled map ids you were claiming).
I will try to explain again: we have a couple of CHMs in separate single help projects. These go into their own TOCs, Index Glossar etc. like in sub1->Einzel. For the merged project we produce a chm that goes into the directory of the master (main) project, like in sub1->Primäres Layout.
Each Topic in the sub project (e.g. sub1->Erstes Thema) has a symbolic link address (e.g. "Linkadresse=det_org_angaben), which is mapped to the MAP ID via the .h file.
This all used to work that way in RH5.
Now it seems that this information between the map ID and the symbolic Linkaddress gets lost with the merge process.
I am not using the same ID (57) twice in my example. The MAP ID in the main project comes from the sub1 project (see the yellow locked MAP ID).
The simplest test is using the CSH-Test in the Toolbox giving the main.chm as the Helpfile to test and enter the 57 as a MAP ID.
The idea behind is to use one CHM later to have to open in the application. The other CHMs of the subprojects only need to be present in the application directory. Then you invoke HtmlHelp(with the MAPID),like I posted in this thread.
The method you are suggesting in mapping the ID to the topic in the main project will not work since the topic is in the CHM of the sub project.
I modified the sample project once again (somehow the baggage files were not showing) to come closer to the constellation we are using in the large project, though I'm getting the "HH_HELP_CONTEXT called without a [MAP] section" error (which does not occur in our large project).
Christoph

Images in my FrameMaker 10-sourced Robohelp Web Help project are turning out as blank JPEGS appearing as blank spaces in the final output. How can I fix this?

I'm attempting to create online help sourced from a FrameMaker 10 book using Robohelp 9 and Web Help (primary layout).
The text is interspersed with numeorus small icons which, in the FrameMaker documents, are .bmp images inserted into anchored frames in the lines of text.
Most of these icons were imported by reference into the FrameMaker book's chapters. Some were copied from another FrameMaker book and pasted into the present book.
Many of these images are turning out blank in the finished Help project.
Robohelp seems to convert these images into JPEGS.
In the source FrameMaker book, the images which appear OK in the Help project have Object Properties including: Facets: FrameVector JPEG ... Referenced File: No File
The images which appear blank have different object properties there: Facets: DIB ... Referenced File: (address of the image's source file)
How can I fix this and make all of the images appear in the Online Help?

Sorry, Jeff. I missed the key word in your instructions. Well, I did the import and still no luck. I'm getting the exact same results with the same images. (In some cases, I'm even getting hidden conditional text from the FM document body showing up in the image's frame instead of the image! See below.) This is bizarre behavior, but it's not new with the import. It is happening both in the linked and imported WebHelp with the same exact images. (Just another piece to complicate the puzzle.) So we have some jpeg images that are blank, and a few that are glitchy. From what I can tell, the commonality, besides the fact that all these new images are in jpeg format instead of gif format, is that all the blank and glitchy images are in a text inset. I'm beginning to think maybe RH just doesn't support text insets at all.
Arnis, I'll have to ask my colleague how she created the images next week when she's back from vacation. I have no clue if there are any differences between the jpegs and why some are showing up correctly. What do you mean by "compression type or level?" Are you asking about the resolution (high, medium, low) she chose when saving the images, or which program she used to do the screen capture and editing? (We have Adobe Photoshop CS5 and FM 11).
My next step is to copy-paste all the content from the text insets into my FM document (in the book I am linking) and re-render to see if that solves the problem. It will make single-sourcing impossible because I'll have to copy-paste the new content and images my colleague creates into my document each time we do an update, but oh well.
Here is an example of a glitchy image in RH:
And here is what it looks like in FM:
So bizarre!

Not a recognized Help Project File

I need to address two problems which together have me 'dead
in the water'.
First, I am unable to open any RoboHelp HTML Project file.
Attempting to do so produces the following message: The file
"filename.xpj" is not a recognized Help Project file and cannot be
opened.
Second, every attempt to create a new Project produces the
following result: An Adobe RoboHelp 7 message box opens, explains
the RH7 has encountered a problem and needs to close - sorry for
the inconvenience. The 'more information' link identifies
utilities.dll as the module name - I tried registering the dll but
it has no entry point. Anyway, clicking OK crashes RH.
I've tried searching for the first condition but the forum's
search engine is down. Any help is appreciated.

This was a problem seen in an earlier version and the cause
was never really identified. However, some solutions were found and
these are in Snippets on my site.
Haven't heard of it for a while now though and certainly not
with RH7.

Import Web Help Projects

I have multiple Web Help Projects that I want to convert to
one HTML Project so that there is only one project to manage. I
don't want to link from a master project, I want it all embedded in
the one projectso that I end up with one .xpj Help file. It is easy
enough to import one but not the 5 that I have. I want all the map
files for each hpj project to be imported as well. Is there a
simple method for this? Thanks in advance.

Given the small number of topics, it would seem easier to
have one project provided you can get the layouts you need.
The problem is that the CPD for the all in one project has to
know about all the topics and to do that, you have to import them.
There aren't many and you can import all the topics in a folder in
one go so it shouldn't take that long.
Your cross project links will be broken so you'll have an
exercise on fixing that.
The map files can probably be manually merged in Notepad or
similar. Similarly with the TOC and Index files.
Take a copy of the project and run some tests. It will need
some tweaking. Only you can decide whether it is worth the effort.

Merged help projects and context sensitiviy

I am using RoboHelp x5 and have created a master project and
I have 3 .chm files merging into the master project. I've gotten
TOC, Indexing, and Searchable help to work. But what about context
sensitivity?\
Thanks!

Hi, again,
> 1. In my case, I don’t have bookmarks as part of
the context sensitivity
> path. I want an entire html page to display. So, I
don’t have to use the
> Dummy_Usage line, correct?
No, the Dummy_Unused entries were required to work around a
limitation in the Helpware solution. Now that I test this again,
though, the problems I encountered yesterday for which adding the
Dummy_Unused entries was the solution don't seem to be recurring.
So, probably best to forget about this for the time being.
> 2. What should the master project’s .h file
contain?
It should contain all the context help mappings for
all the help files — master and slaves. So, to the
mappings for the master help files you would append the entries
from the .h files for the slaves, like this:
// Master help mappings
#define IDH_MASTER_TEST1 1
#define IDH_MASTER_TEST2 2
#define IDH_MASTER_TEST3 3
// Slave #1 mappings
#define IDH_SLAVE1_INDEX 4
#define IDH_SLAVE1_ANOTHER 5
#define IDH_SLAVE2_INDEX 6
Likewise, the alias (.ali) file for the master project should
contain the aliases for all the help files. But in this case you
associate the topic IDs for the slave topics with the redirector
file, to which you append the appropriate IDs again, like this:
; Master help aliases
IDH_MASTER_TEST1=master1.htm
IDH_MASTER_TEST2=master2.htm
IDH_MASTER_TEST3=master3.htm
; Slave #1 aliases
IDH_SLAVE1_INDEX=redirect.xhtm#IDH_SLAVE1_INDEX
IDH_SLAVE1_ANOTHER=redirect.xhtm#IDH_SLAVE1_ANOTHER
IDH_SLAVE2_INDEX=redirect.xhtm#IDH_SLAVE2_INDEX
Then, in the redirector file, you set up a series of mappings
between these topic IDs and the corresponding topics in the slaves,
like this:
if (Code == "IDH_SLAVE1_INDEX")
URL="its:Slave.chm::/slave1.htm";
else if (Code == "IDH_SLAVE1_ANOTHER")
URL="its:Slave.chm::/slave2.htm";
else if (Code == "IDH_SLAVE2_INDEX")
URL="its:Slave.chm::/slave3.htm";
This probably sounds more complicated than it is in practice.
Once you've got to grips with how the method works, it's actually
quite straightforward.
> 3. I notice that RoboHelp wipes out or adds to the edits
I make (via
> EditPlus or Notepad) to the .hhp file – why is
that? I noticed this days
> ago so I always have a backup to replenish my edits in
the real .hhp file.
I'll have to pass on that, as I'm not currently a RoboHelp
user. Perhaps someone else following this thread can comment.
> 4. Will context sensitivity be easier with RoboHelp 7?
As far as this issue is concerned, I doubt it, because we're
using an under-the-hood technique to work around limitations in the
HTML Help format. Users of Flare, Doc-To-Help, and all other help
authoring tools have to jump through the same hoops to get context
sensitivity to work seamlessly in merged help projects.
Just to repeat what I said yesterday, I have a sample help
collection illustrating this technique if you'd like me to send it
to you off-list. Maybe that will make things a little clearer.
Pete

Performance on large help projects

hello,
has anyone else experienced performance issues in a robohelp
html project of a large(ish) size? i've got a project that is about
26MB, containing about 3,500 files. recently, i'm having trouble
even getting the project open. my CPU usage spikes to 100% just
trying to do that. i'm wondering if my issue is the overall size
and number of files in the project or if it's something going on
with my actual PC. i don't experience the performance problem in
any other apps or in any other robohelp project (all of the rest
are significantly smaller than this one, though).
any thoughts? thanks.

hello and thanks for the replies. just a few more details to
maybe clarify the situation:
-we are using X5
-we are using robohelp across a network
-under "normal" circumstances opening any help project across
our network takes well under a minute
-there are few if any DHTML effects and builds tags, etc. in
the project in question; however
-a unique aspect of this project, as opposed to the others in
which we pretty much never see this performance issue, is the high
% of graphic files
-we've thought about splitting this project into a
master/subordinates structure. however, as the project itself is
already a subordinate project in a structure involving 39 other
projects, we've found that once we start to nest like this, we see
performance issues in the webhelp output, namely it takes the TOC
applet a while to load.
-i did manage to get the problem project open by deleting the
.cpd and .xpj files and then opening the .hhp file; however, now
that i'm back to trying to work in it, performance is still
agonizingly slow, and this is even after copying down to my local
drive and attempting to work with it there.
-normal output for this project is both chm and webhelp and
they're both created regularly.
does this info suggest any other possible course of action?
many thanks!

Merged webhelp project problem

Dear Sir,
my problem is with merged Webhelp project. the links to
external topics are not active in the master project, although
these links work fine in the HTML help output.
thanks.

quote:
Originally posted by:
Peter Grainge
What Ahlam may not be doing is allowing for the fact that
cross project links have to be created one way for webhelp and
another way for HTML help. The way to do that if both outputs are
required is using conditional tags.
Actually, my project was generated as HTML help project from
the begining but for some reasons I need to convert it to webhelp,
what I did is that I generated the whole project as webhelp. I did
not know that creating links in webhelp is different from HTML
help, if it is so, could you please tell me how.

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One of the folders of Robo Help Project Manager is listed twice in Windows Explorer.

Hello Everybody,
One of the folders of Robo Help Project Manager is listed twice in Windows Explorer. One has all the subfolders and topics of it and the other has all the subfolders but not the topics. How did I get into this kind of situation? Why do I have two folders? Can somebody please answer on this?
Since my RH project is attached to Visual Source Safe (VSS), the same structure is mirroring in VSS.

Hi there
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Cheers... Rick
Click here for Adobe Authorized Captivate and RoboHelp HTML Training
Click here for the SorcerStone Blog
Click here for RoboHelp and Captivate eBooks

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Need HELP (Project Issue) : Having 3 individual VIs, datalogger.vi, start vi, amksms.vi done. (How to run the VIs in sequence order - datalogger start amksms combine into 1 VIs? )

Need HELP (Project Issue) : Having 3 individual VIs, datalogger.vi, start vi, amksms.vi done.
(How to run the VIs in sequence order - datalogger > start > amksms combine into 1 VIs? )

VIs in icon.
how would it able to run in the sequence order:
data first, follow by start and lastly amk sms.
Attachments:
dsa.jpg ‏10 KB

Myriad of FM-to-RH Help Project Problems

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