MySAP CRM E-service

Hi all
Can anyone plz provide me a good technical documentation(except the Config guide and Installation guide from SAP)on mySAP CRM E-service?
Thanks and regards
Debolina

Hello Everybody,
please have a look to the Topic Brainstorming Discussion - Links to CRM Documentation. There you find direct links to the documentation you've requested. Because the information is avaliable there I will close this thread.
Regards
Gregor

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NEED mySAP CRM 5.1 and 5.2 Version Help file-Urgent

Hi
Can any body please send me the new version in mySAP CRM 5.2 help file or any other source.
positive reply will be appreciated and rewarded.
Thanks & Regards
Vikram Gopal
my personel email Id : <removed by SAP Community Network Moderator>

Hello Vikram Gopal,
please avoid Document requests by E-Mail. Unfortunately neither the Help http://help.sap.com/ or the Releasenotes http://service.sap.com/releasenotes for CRM 5.2 are avaliable.
Best Regards,
Gregor Wolf
SAP Community Network Moderator

MySAP CRM 2005 SR1

Dear all,
Does anyone known when MySAP CRM 2005 SR1 is going to be generally available? Is there such a release and what is the release data?
Thank-You in advance,
Best Regards, Neeta

Hi Kenneth,
i don't know if my answer will be useful at this time.
But you have to follow this path to download SAP CRM 5.0.
servicemarket place -> download -> Installations and Upgrades -> My Company's Application Components -> SAP CRM -> SAP CRM 5.0
Download sw for your platform in both liks:
- Installation and Upgrade
- SAP NETWEAVER 2004S -> Installation and Upgrade
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Bye
Daniele

Searching for "Upgrade of mySAP CRM Field Sales Scenariou0094

Hello!
We're planning to upgrade from SAP CRM 4.0 SP4 Mobile Sales up to 4.0 SP11 (or perhaps 12 in a few month). Now i'm searching for the pdf "Upgrade of mySAP CRM Field Sales Scenario. Has the title changed? I didn't found it on the service marketplace.
Perhaps here's anybody reading who knows a download-link?
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Ingo

Hello Ingo,
the documentation needed is in the car files that you can download for the mobile application; just go to service.sap.com/swdc -> entry by application CRM -> Scenario Mobile Client (or similar): there are two .car files for each SP, but you only need the target SP: Uncar them with (mobile/bin)sapcar -xvf (filename) and then you will get a documentation directory.
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Kai

CRM Foundation with mySAP CRM 2005????????????????????????

Hello all
I will go for the CRM certification: CRM Foundation with mySAP CRM 2005
The courses included in the certificate are CR010, CR100 and CR500
The topics in the exam list that belongs to the CR010 course are:
Architecture
Foundation & Architecture
mySAP CRM Analytics
mySAP CRM Marketing
mySAP CRM Channel Management
mySAP CRM Sales
mySAP CRM Interaction Center
mySAP CRM Service
mySAP CRM Field Applications
mySAP CRM Implementation & Operation
Most of them are not in the course CR010 and I dont know what to do
I need any help to pass this exam
Regards
Jacopo Francois

Dear Jacopo,
CRM Foundation with mySAP CRM 2005 verifies the basic knowledge in the area of the mySAP Customer Relationship Management. This certificate proves that the candidate has a basic overall understanding within this consultant profile of the CRM solutions, and can implement this knowledge practically in projects under guidance of an experienced consultant.
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Content:
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User interface (UI) technology in SAP CRM
Case Study: implementation of example scenarios using specific business processes
So you will get the overview of all the topics in that course and for this certification you need the basic knowledge only.
Thanks,
Atin
Reward points if it helps.

Bugs in BC CRM web service need to be fix (Server was unable to process request ERROR: A server error has occured)

I'm using the following code to retrieve order list is working fine but it give me an error Server was unable to process request ERROR: A server error has occurred when I trying to retrieve order total paid with same code: and the output when retrieve order total paid is [object Object]
var wsUrl = "https://mysite.worldsecuresystems.com/CatalystWebService/CatalystCRMWebservice.asmx?WSDL";
 var RetrieveTotalPaidXML =
 '<?xml version="1.0" encoding="utf-8"?>\
 <soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" \
xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">\
 <soap12:Body>\
 <Order_RetrieveTotalPaid xmlns="http://tempuri.org/CatalystDeveloperService/CatalystCRMWebservice">\
 <username>user</username>\
 <password>pass</password>\
 <siteid>111222</siteid>\
 <orderId>112345</orderId>\
 </Order_RetrieveTotalPaid>\
 </soap12:Body>\
 </soap12:Envelope>';
 $.ajax({
 type: "POST",
 url: wsUrl,
 Host: "mysite.worldsecuresystems.com",
 contentType: "application/soap+xml; charset=utf-8",
 data: RetrieveTotalPaidXML,
 dataType: "xml",
 success: processSuccess,
 error: function(){alert("Error: Something went wrong");}
 function processSuccess(ResData) {
 var RetrieveTotalPaidParse = $.parseXML(ResData);
 var $xmlRetrieveTotalPaidParse = $(RetrieveTotalPaidParse);
 var $Order_RetrieveTotalPaidResult = $xmlRetrieveTotalPaidParse.find('Order_RetrieveTotalPaidResult');
 $Order_RetrieveTotalPaidResult = $(this).find('Order_RetrieveTotalPaidResult').text();
 $('#RetrieveTotalPaidResult').text(Order_RetrieveTotalPaidResult);
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Perhaps it would be good to update the sample request as shown on the Developer reference page for this method (and, actually ALL of the SOAP samples)
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While consuming Fusion CRM web service in ADF mobile throwing an error

Hi,
I am developing ADF Mobile using JDeveloper
11.1.2.3 and consuming Fusion CRM ADF Web Services.
While executing CRUD operations with these web services
in ADF mobile app, I am getting SOAP response as *Error in getting response
and got result nothing *.
And also noticed as using JDeveloper ADF mobile App, unable to create URL service
Data Control - REST based for FUsion CRM web services. Where as I am able to
create SOAP based web services data control. It' strange or surprise.
Did anyone face the above problems. Kindly let me know any suggestions or
samples to the below contacts
Regards
Bhaskara Reddy S
00919008466722
bhaskara.sannapureddy at Crmit.com

Dear Frank,
Based on below links, Fusion CRM also supports REST also apart from regular SOAP Web Services.
http://niallcblogs.blogspot.in/2012/10/204-calling-rest-service-from-fusion-crm.html AND
http://docs.oracle.com/cd/E15586_01/fusionapps.1111/e20388/F412758AN17B21.htm
(For e.g one of linked in profile :http://www.linkedin.com/in/minalkhodani , many teams are developing using SOAP & REST)
Designed and developed integration services using SOAP and REST web services for Oracle Fusion CRM Marketing Modules.)
When creating URL based data control, getting an Error as "Forbidden" , (Does it mean NOT SUPPORTED??) . Kindly advice.
I am calling WEB SERVICE thru SOAP in AMX PAGE code as below after creating Web Services Data Control from ADF Mobile UI thru JDeveloper IDE.
== CODE SNIPPET OF AMX PAGE CALLING SOAP FUSION CRM WEB SERVICE =======
<?xml version="1.0" encoding="UTF-8" ?>
<amx:view xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:amx="http://xmlns.oracle.com/adf/mf/amx"
xmlns:dvtm="http://xmlns.oracle.com/adf/mf/amx/dvt">
<amx:panelPage id="pp1">
<amx:panelFormLayout id="pfl2">
<amx:inputText value="#{bindings.name.inputValue}" label="Person First Name" id="it1"/>
<amx:inputText value="300000001210220" label="Person Object Id" id="it2"/>
</amx:panelFormLayout>
<amx:facet name="header">
<amx:outputText value="Create Person in Fusion CRM" id="ot1"/>
</amx:facet>
<amx:facet name="primary">
<amx:commandButton id="cb1" text="Back" action="__back"/>
</amx:facet>
<amx:facet name="secondary">
<amx:commandButton id="cb2"/>
</amx:facet>
<amx:panelFormLayout id="pfl1">
</amx:panelFormLayout>
<amx:outputText value="#{bindings.message.inputValue}" id="ot2"/>
<amx:outputText value="#{bindings.code.inputValue}" id="ot3"/>
*<amx:commandButton actionListener="#{bindings.createPerson.execute}" text="createPerson"*
*disabled="#{!bindings.createPerson.enabled}" id="cb3"/>*
<amx:iterator var="row" value="#{bindings.personParty1.collectionModel}" id="i1">
<amx:panelLabelAndMessage label=" 300000001210220" id="plam2">
<amx:outputText value="#{row.PartyId}" id="ot5">
<amx:convertNumber groupingUsed="false"/>
</amx:outputText>
</amx:panelLabelAndMessage>
<amx:panelLabelAndMessage label="#{bindings.name.inputValue}" id="plam1">
<amx:outputText value="#{row.PersonFirstName}" id="ot4"/>
</amx:panelLabelAndMessage>
</amx:iterator>
</amx:panelPage>
</amx:view>
Regards
Bhaskara Reddy

Batch Management in CRM 2007 Service Transactions

Dear SAP colleagues,
I am dealing with a CRM 2007 Service project, and there is a question that has been in my mind for a while.
As far as I know, it is possible to manage product batches in CRM Sales. In fact, the field is standard delivered, and there are a couple of BADIs in SPRO, under Sales Transactions. But when talking about CRM Service, I can`t find any documentation about batch management anywhere, nor the possibility of configuring the functionality.
May anybody give me some light about this issue please?
Thanks in advance.
Pablo RM

Hi Rupesh,
thank you very much for your answer, but shall I understand that batch must be specified in ECC and cannot be recorded in CRM (in stardad logic)?
Let me explain you a bit more about our needs: we have products with batch numbers that can only be repaired with spare parts with same batch number, since they come from the same manufacturing batch. When defective products arrive to be repaired (we will use In-house repair orders to cope with this) and their batch numbers are identified, there should be an availability check of the spare parts needed considering their batches, just the same way as it is done in CRM Sales for products. As you say, once it has been released, the reservation is made in ECC.
I suposse that there's no solution but a custom development.
Well, thank you again and good bye.
Pablo

Need to suppress Windows Security dialog when connecting to CRM WCF service from application

I am currently developing a Windows desktop application that uses the CRM WCF service as a data source. The CRM environment uses AD authentication. The problem I have is that our domain enforces a password expiration policy, so every three months each user's
CRM password changes, and the one stored for the user (in encrypted form) in the application becomes invalid.
When that happens, after logging into the application, the user is presented with a Windows Security dialog asking them to enter their network user credentials. If they do so the first time, they're asked up to a dozen more times, to authenticate a bunch
of OrgServiceProxy objects in a pool. This is confusing, frustrating, and dangerous from a security mindset (don't want the user getting too comfortable entering network credentials into every dialog that asks). I want to suppress this popup, and instead have
the CRM authentication immediately throw the SecurityNegotiationException I'm expecting if the credentials passed are wrong. The app will catch that and direct the user to the User Maintenance screen where they can update their credentials.
I know it's possible to put the site in a zone with custom security settings suppressing this prompt, but Group Policy to do that is kind of heavy-handed and could have unintended consequences. I would prefer a programmatic "quick fix" for now,
until we can re-architect the application's security layer to do all authentication against AD.
Thanks.

Hi friend,
This forum is to discuss problems of C# development. Your question is not related to the topic of this forum.
You'll need to post it in the dedicated ASP.Net Forum
http://forums.asp.net for more efficient responses, where you
can contact ASP.NET experts. Thanks for understanding.
Have a nice day!
Kristin

Document flow reference from ECC invoice to mySAP CRM complaint to be made

Hi,
I am using a BAPI program to create complaints in the mySAP CRM system; however the complaints have to be created with reference to invoices that are residing in the back end ECC system.
Since the complaints are not being created using the GUI, I cannot establish the doc flow while creating the complaints.
Is there someway I can make some table entries, etc... so that when I create the complaint in mySAP CRM using the BAPI:
1. I can see the invoice in the document flow as the preceding document
2. The reference of the line items from the invoice is also available in the relevant fields in the complaint line item (fields such as invoiced qty, net value, billing doc number, billing line item, etc)
Kindly advice on the same. Thanking you in anticipation.
Warm regards,
Dhaval.

> See if the below one answers your query.
>
> Go to SPRO -> Financial accounting -> FA Global
> setting -> Company Code -> Multiple currencies
>
> See if anything is activated here.
>
> Raj
>
> Reward points if helpful
Hi Raj. Here i see the following settings :
1) Define additional local currencies. Here is only 1 company code (not mine) with settings.
2) Define additional local currencies for ledgers. Here is a setting saying ;
Ledger =0, Summary Tabel =GLT0, Valuation =Legal valuation, Second Currency =Comp.Code currency, Third currency =Group Currency.
I have no idea whether these settings have anything to do with my problem. I had more the feeling that it is an error in the document flow program.
When you know more i would appreciate your info. Thanks. Ed

Ho to setup internal order in R/3 for CRM originated Service order.

Hi
I am working on SAP CRM Service.I have created Service order in CRM,Once Service order saved how internal order will create in R/3(There is already R/3 and CRM connectivity)for Spareparts consume and finance controling posting.Is there any Settings to be required for settingup internal order,or does it required to setup similar CRM order type in R/3. how can we do that.Please respond to this.Early Response will be rewarded immediatly.
Regards
Vikram

Hi Vikram,
You will have to replicate the same order type, item category and it's determination in R/3 SD as well , also the number range will have to be mapped accordingly so that when a service order is created in CRM it gets replicated in R/3 and corresponding sales order and internal order are generated from R/3.
Hope this helps
Regards
Raj

SOAP integration with mySAP CRM system

Hi,
Currently I am using JCO to connecting to mySAP CRM system as per the following configuration:
Version: ISA 3.0 SP13 
Java Version: 1.3.1_07
Java VM Version: 1.3.1_07-b02
JCo Version: 2.0.5 (2002-09-03)
Servlet Engine: SAP J2EE Engine/6.20 PatchLevel 34165
Operating System: Windows 2000 / 5.0
Want to integrate SOAP with mySAP CRM system. Would any body suggest me what all the configuration setup & components I need?
Regards,
Vinayak

Hi Ram,
I am not sure if this is still a valid question. But anyways, you can find the process here [http://help.sap.com/saphelp_crm50/helpdata/en/ac/0a346c104541af9d587666efc95da3/content.htm ].
1. Maintain an RFC destination to the CTI system
 Transaction sm59
 Select http connections to external server and click on create
 Enter all details.
 Save
2. SAP Menu
 Interaction Center -> Interaction Center WebClient -> Administration -> Communication Management Software -> Interface Settings -> Maintain Communication Management Software Connections
 Maintain the entry "BCM" and corresponding rfc connection entry
3. SPRO -> CRM -> Interaction Center -> Basic Functions -> Communication Channels -> Define Communication Management Software Profiles ? Maintain a new entry for CTI system
4. Maintain Business Role
 SPRO - > Customer relationship management -> Business role -> define business role
 Select IC agent and click on ?Assign function profiles?
 For the function profile ID ?CONTACTCENTER? maintain the created CTI profile (you can use f4 help)
 Save
5. Maintain system settings ( TA: CRMM_IC_MCM_CCADMX) and assign the profile that was created in IMG to the CMS system ID in the admin menu (TA: CRMM_IC_MCM_CCLNK).

Difference between SAP CRM and mySAP CRM

Hi ,
can anybody tell me the Difference between SAP CRM and mySAP CRM.
Regards,
Shaker.

Personally I have never called it mySAP CRM even though I have worked with SAP CRM since version 2.0C.
IMHO: Calling it SAP CRM + numerical version number is lot easier to understand
If you look at a CRM system the installed component could be one of the following:
BBPCRM 20C SAP CRM 2.0C
BBPCRM 300 SAP CRM 3.0
BBPCRM 310 SAP CRM 3.1
BBPCRM 400 SAP CRM 4.0 / mySAP CRM 2004
BBPCRM 500 SAP CRM 5.0 / mySAP CRM 2005
BBPCRM 510 SAP CRM 2006s(1)
BBPCRM 520 SAP CRM 2006s(2)
BBPCRM 600 SAP CRM 2007 / SAP CRM 6.0
BBPCRM 700 SAP CRM 7.0
I'm not sure about some of the other versions.. but I believe that covers most.
Take care,
Stephen

Need screen shot documentation for mySAP CRM

Hi
all
Greetings,
I am looking for every ones help out here & need the screen shot documentation for the following;
1.Mysap crm Overview.
2.Base customization
3.Partner processing
4.pricing & actions
It would be really appreciated & i would be very greatfull to each one of you present here
My E-mail id: [email protected]

Hi
You can get all the config building blocks in the link below
http://help.sap.com/bp_crmv250/CRM_DE/index.htm
Links to CRM Documentation
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
Do reward points if helpful
Regards
Dinaker vikas

TREX component in mySAP CRM 5.0

Hi,
I have two questions regarding mySAP CRM 5.0 (scenario E-Commerce with "Internet Sales").
1. In SAP master Guide it's mentioned TREX is a 'mandatory' component. But, if we donot use 'Search' functionality, can we stil run the scenario without installing TREX ? So, only componenet will be installed mySAP CRM 5.0 (ABA + JAVA with JCRM, IPC part of VMC in SAP_AP component)
2. How about TREX landscape ? Do you need to install separate TREX system for DEV, QAS and PRD system ? or one single TREX installation can cater entire landscape ?
Thank you in advance...
With best regards...
Satya.

We found out the TREX is indeed needed in our scenario.
We have decided to setup 2 system TREX landscape.

MySAP CRM E-service

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