Navigation back to Interaction View from transaction launcher

Hi Experts,
     Please help me with this query.
We are using IC WebClient for CRM 5.0, in one of the profiles, we have service ticket view (not showing the interaction record) - using the view SrvTHead of the CRM_IC application. We are navigating from this to ECC transaction using transaction launcher (creating IS-U transaction), which is working fine.
   Also,when we click on back (either back button in ECC transaction or Back button on breadcrums bar of CRM), it takes us back to the Service Ticket View properly, as we are hardcoding the navigation link name in return data flow method of transan launcher class,
But once it is done, then when through the document flow/Business context we navigate to the ECC transaction and then click on back, it goes back to Interaction record view instead of service ticket view.
   We are trying to check profile entries for activity clipboard, but haven't got any success regarding the behaviour yet.
Is this standard behaviour to always go back to interaction record, is there a way to modify that?
Thanks and Regards,
Rohit Khetarpal
Edited by: Rohit Khetarpal on May 10, 2010 6:07 PM

Hi Rohit,
This behaviour is steered by the runtime repository xml page of BSP CRM_IC_RT_REP (se80).
I do not have any CRM 5.0 system available to check in detail, but I know we corrected that also in our project some time ago.
You will need to correct an XML entry indicating Docflow as source and interaction record as target. Actually this is not a correction, but a redefinition of BSP CRM_IC_RT_REP into a custom one, e.g. ZCRM_IC..., according to cookbook.
To find which XML entry must be "redefined", set a break-point in method CL_BSP_WD_WINDOW->IF_BSP_WD_NAVIGATION~NAVIGATE, ideally just before you click onto back navigation. Check that external break-points are immediately active. In the debugger, you can see both source and target view (may require some explosion of object variables).
This should solve your problem
Best regards
Walter

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