Need clarification on contact center form

Hi All,
I was using one particular contract number for my search criteria,then i went to install base tab to see all the item instances,however i could not see them so i changed the account number from the LOV and now i can view the results in install based tab,now my question is how for one customer is having 2 or more accounts and how one account is defaulted when i searched for contract.
Thanks in advance

Hi,
You can and should backup your data from the applications. If you have a backup you can always recover the lost information.
Address Book> File> Export> Address Book Archive
iCal> File> Backup iCal.
The Merge option will appear after hitting Apply in iTunes, when you do the first sync.
This article provides more information on what can and cannot be synced and merged.
http://support.apple.com/kb/HT1296
Jason

Similar Messages

Direct CTI Integration with Oracle Contact Center Form

Hi,
We are on 11.5.10.2 and we are trying to implement the "Direct CTI Integration" solution that Oracle suggested to enable Screen Pop in contact center form based on data coming from a third party CTI. In our case we are using Genesys TServers for CTI.
In this document (The equivalent R12 document is on metalink titled DIRECT CTI Integration - Oracle EBS Contact Center & Third Party CTI [ID 734902.1]), Oracle solution involves little to no coding from the Oracle Apps side other than a few profile setups. We are not able to get started on this because we did not find some of the profile options. And the forms did not have the changes that Oracle said it should have. Obviously, we need to apply some patches but not sure which one.
I am wondering if there are any users and customer who have implemented a similar solution that can help us get started.
Thanks.
Regards,
Venkat

It has been a while since we did a test of the Direct CTI integration at my company. We are on a 12 release so the patches are included, unfortunately I can't help there.
Word from the Wise: Be Prepared....
The only development on the Oracle side that was necessary was the configuration of the profile settings. You select a port in the settings which will then instantiate an http listener on the user's thin client.
The development on the CTI side is intensive....you must code an http listener on your client CTI to enable two way communication between the Oracle thin client and your 3rd party CTI client (most likely residing on the desktop of the user PC, in my case, Cisco CTIOS).
Unless Oracle has since changed their model, you cannot just send a blind screen pop to the Oracle client due to the required 2 way communication. There are a lot of request/response's involved (registers, readys, etc). While it is absolutely necessary for an HTTP listener to exist on the Oracle side, I believe that it is unnecessary to have the level of communication required from the 3rd party CTI. The CTI needs the call control, I just don't believe that Oracle needs to know about it.
If I have incorrectly interpreted or understood the model/options, I hope someone can correct me.
Thanks,
Derek

Need help: Cisco Contact Center Management Portal 7.2(3)

Hi all,
I can not move Peripheral from a tenant to Shared folder in administration page. Any one can help me?
Regards,
Thanh

This is the error message:
Items cannot be moved outside their tenant.

Including Invoice Tab into Ebusiness Center form from services to sales

Hi,
I have a customer issue where in I need to demonstrate how to include the invoice tab (available in contact center form) into ebusiness center form.
My intention is to display Quote,Order & Invoice tabs in the same application.
I found Quote & Order in Ebusiness center (Telesales) and
Order & Invoice tabs in contact center (Teleservices).
But, I want all 3 in eigther in ebusiness center or in contact center.
Apps Version : 11.5.10 R3.
Module : Telesales
1. Is it possible to do as requested.
2.If yes, which is the easiest way to do so?
Feel free to ask for any further details.
Thanks in advance.
Regards,
Nagadeep.

I hope you have implemented Oracle Order Management. If so, there is a self service application called Order Information Portal (OIP) that comes with Order Management. The responsibility required for this is Order Information Super User. This application gives you the details of the orders including quote number, order number, order details, lines, shipments and invoice. This application is built in OA Framework and can be "personalized" to hide the field that are not required. This can be done without any code change.
Thanks,
Gaurav.

Contact center license requirment

Hi,
Our company have 5 different department and each of those have separate reception.
They requested to assign one single pstn number for each reception, with separate IVR and separate call handling.
each 5 departments need only few options via IVR for outside dialer(coming via the PSTN) (no need agents and contact center functions as current requirement)
1.dial by extensions
2.press 1 for xxxx
3.press 2 for xxxx
4. dial by name
5."0" for operator ( reception)
can you please clarify me, what type of license required for implement this solution? ( number of agent license, ivr port etc..)
Does ccx IVR included dial by extension as unity call handler?
CUCM 8.6
no unity and voicemail function
Thanks..

Hi Frank.
Sorry for late replay.
Yes, I've implemented a similar solution in the past.
Here is an example
service aa flash:app-b-acd-aa-2.1.0.0.tcl
paramspace english index 0
param number-of-hunt-grps 3
param handoff-string aa
param dial-by-extension-option 1 <-- This option for dial by extension
paramspace english language en
param max-time-vm-retry 2
param aa-pilot 3400 <--- this is the application pilot
paramspace english location flash:/
param second-greeting-time 60
param welcome-prompt _bacd_welcome.au
param call-retry-timer 15
param voice-mail 200
param max-time-call-retry 20
param service-name queue2
service queue2 flash:app-b-acd-3.0.0.2.tcl
param aa-hunt9 9000 <----- This is the operator
param aa-hunt2 9100 <----- this is an Hunt Group Defined on CUCM
param aa-hunt3 9101 <----- this is an Hunt Group Defined on CUCM
param queue-manager-debugs 1
param number-of-hunt-grps 3
param queue-len 30
param queue-cme-debugs 1
dial-peer voice 10 pots
incoming called-number XXXXX3400
service aa
dierct-inward-dial
dial-peer voice 100 voip
destination-pattern 9...
session-terget ipv4:10.10.10.10
session protocol sipv2
dtmf-relay rtp-nte
codec g711ulaw
no vad
As reference on configuring BACD application, you can look at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl.html
HTH
Regards
Carlo

Questions needed to ask for a contact center

I wanted to know what are your basic questions you need to ask to help in designing a contact center? Can anybody shed some light? Thanks

It really depends and this question is huge, but it really all falls into the whole consulting practice. Personally, the first question I ask is what do you do, how do you do it, and how would you like to change it. Then take it from there.
david

CONTACT CENTER SALES PITCH

Does anyboby know if it's possible to create a "Sales Pitch Form" (I'm not sure about the existence of this concept in English) in Cisco Unified Contact Center Express?
We need something like a list of questions - comments that the agent is able to read to talk with customers in a managed way. It's something really common in customer support.
If not, do you know any company that commercializes with kind of solutions?
Thank you very much!

Hi Alicia,
There are no customized forms which can be created in contact center express by default, it can be done with third party vendors
-The best way to go about this is would be to contact ciscos sales/account team for your account and have them contact advanced services to see if this is feasible
Thanks,
Prashanth

Need help in alignment a form

Hello,
I am new in writing HTML code. I need help to align my Form
and it's text.
Please view my code and please show me how to align all the
square boxes (the square box is where the user type the text
input). Currently I have 2 boxes but they are not aligned. The
below is my code:
<FORM name="input" method="get" >
PROJECTROOT: <INPUT TYPE=TEXT SIZE=50 NAME=proj_root>
<br>
FRONTEND: <INPUT TYPE=TEXT SIZE=50 NAME=frontend>
<br>>
<BR>
<INPUT TYPE=SUBMIT VALUE=Submit onclick="save()">
<BR>
</FORM>
Would you please help.
Thank you very much
Goober35

<form name="input" method="get" action=""> 
<table cellspacing="0" cellpadding="0" border="0"
width="300">
<tr>
<td><label for="proj_root">PROJECTROOT:
</label></td>
<td><input type="text" size="50" name="proj_root"
id="proj_root"></td>
</tr>
<tr>
<td><label for="frontend">FRONTEND:
</label></td>
<td><input type="text" size="50" name="frontend"
id="frontend"></td>
</tr>
<tr>
<td colspan="2" align="center"><input type="submit"
name="submit"
id="submit" value="Submit" onclick="save()"></td>
</tr>
</table>
</form>
(your form needs an action attribute value)
Murray --- ICQ 71997575
Adobe Community Expert
(If you *MUST* email me, don't LAUGH when you do so!)
==================
http://www.projectseven.com/go
- DW FAQs, Tutorials & Resources
http://www.dwfaq.com - DW FAQs,
Tutorials & Resources
==================
"goober35" <[email protected]> wrote in
message
news:gcjmlh$p42$[email protected]..
> Hello,
> I am new in writing HTML code. I need help to align my
Form and it's text.
> Please view my code and please show me how to align all
the square boxes
> (the
> square box is where the user type the text input).
Currently I have 2
> boxes but
> they are not aligned. The below is my code:
>
> <FORM name="input" method="get" >
> PROJECTROOT: <INPUT TYPE=TEXT SIZE=50
NAME=proj_root> <br>
> FRONTEND: <INPUT TYPE=TEXT SIZE=50 NAME=frontend>
<br>>
> <BR>
> <INPUT TYPE=SUBMIT VALUE=Submit onclick="save()">
<BR>
>
> </FORM>
>
>
> Would you please help.
>
> Thank you very much
> Goober35
>
>
> <FORM name="input" method="get" >
> PROJECTROOT: <INPUT TYPE=TEXT SIZE=50
NAME=proj_root> <br>
> FRONTEND: <INPUT TYPE=TEXT SIZE=50 NAME=frontend>
<br>>
> <BR>
> <INPUT TYPE=SUBMIT VALUE=Submit onclick="save()">
<BR>
>
> </FORM>
>

Need help in posting a Form

Hi Everybody,
I'm having a Struts application that uses DynaValidatorForm for performing Validations.
The basic flow is like this -> I've got a home page, then a login page (action -> register.do) & a third page (action -> authenticate.do) which is displayed after authenticating the user.
I'm trying to re-direct the user to the home page once he directly accesses /authenticate.do
For this, in the Action class of /register, I'd defined a session attribute & set a value to it.
Then, in the Action class of /authenticate, I'm checking for the session attribute. If not present, I'm re-directing the user to home page.........
The problem that I'm facing is that when I directly access /authenticate.do, the application is not getting re-directed & instead, it is displaying error messages that User name & password (the 2 fields present in my login page) are required..........
The <action> tag of /authenticate.do has got validate="true" & hence it seems that validation occurs before re-directing....
Therefore, can someone tell me why is the application not posting the form to Action class of /authenticate........
Thanx in advance.....
Regards,
Sasidharan N

<form name="input" method="get" action=""> 
<table cellspacing="0" cellpadding="0" border="0"
width="300">
<tr>
<td><label for="proj_root">PROJECTROOT:
</label></td>
<td><input type="text" size="50" name="proj_root"
id="proj_root"></td>
</tr>
<tr>
<td><label for="frontend">FRONTEND:
</label></td>
<td><input type="text" size="50" name="frontend"
id="frontend"></td>
</tr>
<tr>
<td colspan="2" align="center"><input type="submit"
name="submit"
id="submit" value="Submit" onclick="save()"></td>
</tr>
</table>
</form>
(your form needs an action attribute value)
Murray --- ICQ 71997575
Adobe Community Expert
(If you *MUST* email me, don't LAUGH when you do so!)
==================
http://www.projectseven.com/go
- DW FAQs, Tutorials & Resources
http://www.dwfaq.com - DW FAQs,
Tutorials & Resources
==================
"goober35" <[email protected]> wrote in
message
news:gcjmlh$p42$[email protected]..
> Hello,
> I am new in writing HTML code. I need help to align my
Form and it's text.
> Please view my code and please show me how to align all
the square boxes
> (the
> square box is where the user type the text input).
Currently I have 2
> boxes but
> they are not aligned. The below is my code:
>
> <FORM name="input" method="get" >
> PROJECTROOT: <INPUT TYPE=TEXT SIZE=50
NAME=proj_root> <br>
> FRONTEND: <INPUT TYPE=TEXT SIZE=50 NAME=frontend>
<br>>
> <BR>
> <INPUT TYPE=SUBMIT VALUE=Submit onclick="save()">
<BR>
>
> </FORM>
>
>
> Would you please help.
>
> Thank you very much
> Goober35
>
>
> <FORM name="input" method="get" >
> PROJECTROOT: <INPUT TYPE=TEXT SIZE=50
NAME=proj_root> <br>
> FRONTEND: <INPUT TYPE=TEXT SIZE=50 NAME=frontend>
<br>>
> <BR>
> <INPUT TYPE=SUBMIT VALUE=Submit onclick="save()">
<BR>
>
> </FORM>
>

CAD from Contact center into SAP CRM

Hi All,
I am no SAP expert, but the following is what we are trying to achieve:
-A call comes into a contact center application
-Via an integration this call is send to a SAP ICI webinterface and ends up at the agent logged on to that SAP session.
Now we have an awkward situation that the original number coming from the PBX is rather misformed +00031123456789. What we are expecting is +31123456789. The number coming from the PBX can be changed, but that is going to have consequences for all other people that are not connected to SAP, so doing this is not an option.
What I have been reading about is that it is possible to get CAD (Call Attached Data) to be send into the SAP ICI environment.
The contact center application is delivering the data in the following XML format:
What I am interested in is to map all these fields into such a way that I can use them in the SAP ICI interface.
I have been reading Link:[; and in there it is mentioned that there needs to be a mapping between these fields and an XSLT and ABAP. And a reference to a book.
Is there anybody that can help me with this? Or give me some other advice that could help me out in this case. I would very much appreciate it.
Thank you all very much for your input.
Best regards,
Corné

Hello Corné,
I'm guessing the reference was to my book, "Maximizing Your SAP CRM Interaction Center" from SAP Press, where on page 396 I offer a paragraph on how to identify a call via CAD rather than ANI.
Here's the excerpt:
How to Identify Account via Call Attached Data (CAD)
Is the Interaction Center able to identify a customer via account number contained in call attached data (CAD) rather the via automatic number identification (ANI) service?
Yes, it is possible to identify a customer by extracting the customeru2019s account ID from the call attached data (CAD). This can be configured in the IMG activity Define Account Identification Profiles (transaction CRMC_IC_BPPROF) in the fields under Contact-Attached Data Extraction. In the CAD Application ID field, enter the value that appears in the application ID tag that appears in the XML code of the Interactive Voice Response (IVR) system that collects the customeru2019s account number (e.g., u201CGenesys-CADu201D). In the XSLT file field, enter the name of the XSLT program that is responsible for extracting the account ID from the contact attached data. You are responsible for creating this XSLT file. However, SAP delivers a sample XSLT file that you can reference, named CRM_IC_BPIDENT_EXT_IAD_TO_ABAP. SAP also provides a sample program showing how to extract CAD data from, for example, Genesys named CRM_IC_BPIDENT_EXT_IAD_GENESYS. See SAP note 707104 for additional information.
Best regards,
John

How to go about pursuing Contact Center

Hello,
I wish to pursue Contact Center and CVPI.
I would like to know what are the per-requisite for these specialized voice course.
Kindly suggest a path of different technologies needed for UCCE.
ICM and IP IVR are separate module or are they covered in dept in CVPI or UCCE?
Please suggest how to go about pursuing my goal.
Regards.

UCCE is an umbrella solution that includes ICM (central controllers, PGs, AW, HDS) as ACD, then you have CVP as the IVR working with VXML GWs, CUCM as PBX, CUIC for reporting (or 3rd party), Finesse or CTI OS, or CAD for agent desktop, optional CUSP as SIP proxy and bunch of 3rd parties if needed for call recording, workfrce management, wallboard, etc, etc.
ICM can also run outside of UCCE integrated with 3rd party ACDs, but this is more rare in recent years.
HTH, please rate all useful posts.
Chris

CUIS Contact Center Reporting Error

I was getting this error on CUIS Reporting tool. I have developed a report using Database Query. My query runs successfully on SQL Server, but its making error in front end. Could anyone have solution on this?
Thread was being aborted. at System.Threading.Thread.AbortInternal() at System.Threading.Thread.Abort(Object stateInfo) at System.Web.HttpResponse.End() at System.Web.HttpResponse.Redirect(String url, Boolean endResponse) at ViewerLauncher.Page_Load(Object sender, EventArgs e)
Thanks,

Hi,
The Contact Center Simulation runs on the J2EE stack so you need to know your J2EE HTTP port and include that in your URL.
http://<server>:<J2EE Port>/bcb
The J2EE port is different from the HTTP/S port.
Check with your basis team to know you J2EE port.
Regards,
Joost

Ask the Expert: Deployment and Troubleshooting Cisco Unified Contact Center Express (UCCX) Deployments

With Anirudh Ramachandran and Abhiram Kramadhati
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the latest advancements in Cisco UCCX (such as the integration of Cisco Social Miner to provide agent chat and better reporting using the Cisco Unified Intelligence Center), as well as the existing features of Historical Reporting, custom reporting using the historical database, Agent Email services, JTAPI integration with CUCM, and the HA over WAN cluster mechanism.
Anirudh Ramachandran is a customer support engineer at the Cisco Backbone Technical Assistance Center in Bangalore, India. Working in the Asia-Pacific time zone for the last two years, he focuses on Cisco Unified Contact Center Express issues and specializes in Linux, JTAPI/CTI integration, and UCCX system and database issues. He holds the CCNP Voice and UCCX Specialist certifications, and is also a Red Hat Certified Engineer. Anirudh writes tools and automates bug workarounds for UCCX in addition to working on TAC service requests, and currently has authored and co-authored seven such tools. Anirudh graduated from the National Institute of Technology Karnataka with a Bachelor of Technology in Computer Engineering.
Abhiram Kramadhati is an engineer with the Contact Center Backbone team in the Asia Pacific timezone. He has been working with UCCX since he started with Cisco 2 years ago. During his time at Cisco, he has built his expertise around UCCX Telephony applications, JTAPI integration, UCCX system behaviour, LDAP components and also UCCX as IPIVR in UCCE environments. He also works on other technologies including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the region. Abhiram is a Telecommunications engineer from Bangalore, India.
Remember to use the rating system to let Anirudh and Abhiram know if you have received an adequate response.
They might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video Contact Center subcommunity discussion forum shortly after the event. This event lasts through May 3, 2013. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

Hi Anthony,
Thanks for the question.
This is an interesting requirement, since the UCCX trigger's configuration is translated only to the Call Forward Busy External setting on the CUCM.
Trigger creation:
144768: Apr 22 21:54:23.789 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet.updateNewTrigger() - Creating a new Trigger :1234
144876: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet routePoint = 1234
144877: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet description = testt
144878: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet deviceName = testt
144879: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet devicePool = {1B1B9EB6-7803-11D3-BDF0-00108302EAD1}
144880: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet devicePoolName = Default
144881: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet callingSearchSpace =
144882: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet callingSearchSpaceName = None
144883: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet redirectCSS = default
144884: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet location = {29C5C1C4-8871-4D1E-8394-0B9181E8C54D}
144885: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet locationName = Hub_None
144886: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet partition =
144887: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet partitionName = None
144888: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet voiceMailProfile =
144889: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet voiceMailProfileName = None
144890: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyVM =
144891: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyDestination =
144892: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyCSS =
144893: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyCSSName = None
144953: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: try makeRequest() on AXL: 10.106.113.142, AXLUser: axl, AXLPassword: XXXXXX
144954: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:CCMVersionSOAPAdmin.getAXLVersion():7.1
144955: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: makeRequest() - Start REQUEST ====================
144956: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:POST /axl/ HTTP/1.1
Connection: keep-alive
Host: 10.106.113.142:8443
Authorization: Basic YXhsOmF4bA==
SOAPAction: "CUCM:DB ver=7.1"
Accept: text/*
Content-type: text/xml; charset="utf-8"
Cache-Control: no-cache
Pragma: no-cache
Content-length: 440
http://schemas.xmlsoap.org/soap/envelope/">MADM_5691234CRS Line descriptionCallPark
144957: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: makeRequest() - End REQUEST ==================
144958: Apr 22 21:54:23.914 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: getSocket: MADM_LIB_AXL_AXL_SOCKET_POOL-0-79[TLS_RSA_WITH_AES_128_CBC_SHA: Socket[addr=10.106.113.142,port=8443,localport=44913]]
144987: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-570.CCMCTIRoutePointSOAPAdmin: makeRequest() - Start REQUEST ====================
144988: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:POST /axl/ HTTP/1.1
Connection: keep-alive
Host: 10.106.113.142:8443
Authorization: Basic YXhsOmF4bA==
SOAPAction: "CUCM:DB ver=7.1"
Accept: text/*
Content-type: text/xml; charset="utf-8"
Cache-Control: no-cache
Pragma: no-cache
Content-length: 839
http://schemas.xmlsoap.org/soap/envelope/">MADM_570testttesttCTI Route PointCTI Route PointCTI Route PointSCCPUserRing1000010000
144989: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-570.CCMCTIRoutePointSOAPAdmin: makeRequest() - End REQUEST ==================
145014: Apr 22 21:54:24.647 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerUtil.createRPAndLineOnCCM() - CTI RP created.
145015: Apr 22 21:54:24.647 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerUtil.createRPAndLineOnCCM() - Created a Route Point = 1234
As you would aready know, the UCCX will send an AXL request (within the SOAP envelope) to the CUCM to create this RP. Looking at the existing code, there does not seem to be a method where we are differentiating between CFB_internal and CFB_external while sending this request.
We have taken this as an enhancement request and also spoken to the business unit about the same. It has been added to the roadmap, we will reach out to you offline to understand the business case so that the process can be expedited if needed.
Keep the questions coming
Cheers,
Abhiram Kramadhati

Best way to create a Contact Us form

What is the best way to create a contact us form?
I created mine using a table and the form sleection of DW CS6.
Thanks!
Janelle

Creating the form itself is really only half the job.
You can have a marvelous form created using html and DW's built in form items. Those items can be in a table, or not, that part is up to you. The next step is making the form "do something".
The simplest way to make a form work, is a mailto: link in the form action attribute, but it's the absolute worst way to go. Mailto: links require the viewer to have an email client installed and set up on the computer they're using to submit your form. If they don't (as in the case of Gmail, htomail, yahoo, etc mail users) when they click Submit, absolutely nothing will happen.
Another drawback of using a mailto: link for your form submission is that email address is now open to every spam email harvester on the internet. If you like certain "blue pill emails" then there wouldn't be an issue, but if you are like the majority of society, you won't be sending funds to any Nigerian doctors either and won't want to be spammed constantly.
Personally, I use the Formmail script, available for free at http://www.tectite.com for pretty much all of my html forms. As long as your server has PHP installed (most do) the Formmail script will work very well for you. They have a ton of "How To" info on their site and the script itself is very robust with loads of features you can use, or not, at your discretion. They also have a very well documented troubleshooting section and a searchable forum that take care of the most common issues you run into.
Your next step is "find out what server scripting language you have available on your server". From there, you'll need to find/write a compatible script, then attach your form to it.

BCB Contact Center Simulator

Hello Gurus,
I have a situation to demo the Telephony functionality to my client.
What is the configuration i need to do for setting up BCB application in CRM application?
What is the authorization object or role i need to have to access Contact Center Simulator in BCB application.
All your help is highly appreciated and valued.
Regards
Amar

Hi Amar,
Just follow the steps described in Stephen Johannes weblog located here:
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Please note that you need CRM java stack to be installed.
Kind regards and good luck!
Garcia

Need clarification on contact center form

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