Need help in SAP CRM

Hi guys,
I am working as a technical consultant in ABAP. Now i want to change my career to SAP CRM as a techno-functional. I worked as a CRM technical consultant (IC WebClient) for 1 year also. I faced some interviews in SAP CRM but they are not asking me about technical's upon which i worked for the last 1 year. Anybody there can suggest me how can i pursue my career in SAP CRM. Guys, anybody can provide me what type of questions i have to face in an interview.
POINTS WILL BE REWARDED.
Thanks in Advance,
Santosh

Hi Santosh,
As a SAP CRM Functional Consultant you need to have the following knowledge.
1. You should be in a position to talk about the business process of the various Industries.
2. According to that you need to suggest where SAP CRM fits for their business requirement.
3. How can we Configure SAP CRM to suit the requirements of the client.
4. The basic functionality of SAP CRM - Marketing, Sales, Service & Analytics.
5. The functional process of Marketing, Sales, Service & Analytics.
6. Sales & Service scenarios based on IC Win & Web Clients.
7. Mobile Sales & Internet Sales Processes.
I hope you may aware that where an ABAPer fits in these solutions.
Majorly you should be in a position to aware that the Standard Configuration settings which are provided by SAP CRM.
You may follow the Best Practices for more information.
Hope I have answered.
Best Regards,
Johnny.

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